intent

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of 10Beauty; we’re a robotics startup in the beauty space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with intent?

We engaged intent to build our mobile solution: a companion app that could own the experience of our hardware product.

SOLUTION

What was the scope of their involvement?

The intent team has helped build a companion mobile app for one of our hardware devices. They started by conducting customer research to determine how we should create the mobile application. Then, they shared a customer research document and developed the requirements for the app. The team recommended we build the app for iOS, and we ultimately decided that was the best solution.

Since defining the requirements, the team has been designing and developing the app from scratch. They’ve been responsible for everything from the UI/UX to the data architecture and QA testing. Regarding technology, they’ve used Figma for design and Firebase for development. 

What is the team composition?

We’ve worked with a project manager, two UX designers, two UI designers, and two mobile developers. We’ve also worked with the CEO and CTO, one QA developer, and one backend developer.

How did you come to work with intent? 

We found intent through another company that sources high-quality development firms. We liked what intent had to offer; they had experience working with early-stage startups and connecting applications with hardware devices. 

What is the status of this engagement?

We started working with intent in July 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t deployed our solution yet, so I can’t share any success metrics. However, I’ve worked with several agencies, and intent is the best. They’ve conducted strong customer research, which they’ve done a fantastic job documenting. Furthermore, they’ve delivered incredible-quality work, and we’re confident the app will go on to win awards. 

How did intent perform from a project management standpoint?

The intent team has a solid agile-based development process. Their communication is unparalleled, their teamwork is fantastic, and their project management skills are insane. Each team member is highly skilled, and I’ve never worked with a more efficient project manager. They join our weekly demos and all-hands meetings to understand our company and make well-informed decisions. We typically communicate via Zoom, Google Meet, email, and Slack. We also have a Google Drive to manage the project. 

Furthermore, they’ve provided strong senior leadership; their CEO and CTO have jumped on calls with us to work through the challenging elements of the project. They’ve shared their wide breadth of knowledge and provided us with a solid starting point. We’ve been able to learn from them and the experiences they’ve had with other companies. 

What did you find most impressive about them?

I’ve been impressed by how consistently they’ve referenced their original customer research. When developing new features, they’ve reviewed the documentation and used it to inform their process, even a year later. 

Additionally, the intent team has become the primary owner of the project. They haven’t been concerned about making as much money as possible. Instead, they’ve been invested in our long-term success, cutting costs and ramping up the team as needed. For example, at one point, they were concerned that one of their developers wasn’t working quickly enough, and they called it to our attention. They even went the extra mile to replace the developer with another one, which they trained and onboarded to the process at their own cost. 

Are there any areas they could improve?

I have nothing intent could improve on; they’re the best service provider I’ve ever worked with. 

Do you have any advice for potential customers?

I recommend working with intent; you won’t regret it. Let them be a part of your team as much as you can, and integrate them into your process.

BACKGROUND

Introduce your business and what you do there.

I’m the CDO and co-founder of Slidebean, a software design agency that caters to entrepreneurs who’re trying to raise capital for their startups.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with intent?

We were in the process of diversifying our products and services, so we needed to unify our CRM efforts into a single dashboard.

SOLUTION

What was the scope of their involvement?

intent provided us with UI/UX development to create an intuitive customer experience platform. This enables users to understand the full scope of the benefits in a seamless process.

They designed the mockups of the dashboard in Figma and submitted their reports through Google Drive.

What is the team composition?

We worked with a project manager, a UX designer, and several UI designers.

How did you come to work with intent?

We researched and interviewed various agencies who could work on this project, and we chose intent because they seemed to be more professional and experienced for the needs that we had.

How much have you invested with them?

I believe we invested over $60,000.

What is the status of this engagement?

We worked together from August–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still working on implementing their outputs so we don’t have any actual numbers at the moment, but the results from our user tests were quite positive. The customer experience was a lot clearer and it’s now easier for us to find modules.

intent did a fantastic job of delivering the product that we needed.

How did intent perform from a project management standpoint?

They’re great from a project management standpoint, in the sense that they were always timely, task-oriented, and organized.

The communication was also very positive, and we typically used Slack, email, and phone to talk or set up meetings with them.

What did you find most impressive about them?

We were very impressed with their  UI/UX knowledge.

Are there any areas they could improve?

They did a small batch of user tests, but I would’ve liked it if they did more at the beginning and the end of the project.

Do you have any advice for potential customers?

To make the most out of your engagement, I would say be more open to collaborating with intent and involve yourself in the development of your project.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Engamio, a platform that offers different gamifications for virtual and hybrid events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with intent?

I had an idea and vision, which intent helped me bring to life. We required a platform that would be usable on different types of mobile and desktop devices, as well as work on different browsers.

SOLUTION

What was the scope of their involvement?

We went through the process of designing the product and building an MVP. Their UX designer evaluated the mockups I gave them. Then, they gave me some suggestions on how to improve the product and provided a UI designer, who built the interfaces.

From there, intent handled the following stages of product development. We went through several iterations based on user feedback for the MVP, and every feature was QA-tested before release. Now, we continue to improve the product on a monthly basis.

We’ve used React.js on the frontend, Typescript on the backend, and Firebase for the infrastructure. The platform is just web-based, with no native apps.

We’ve had several features to implement, starting with a Google Maps integration, which shows live statistics and allows virtual attendees to drop pins and see other attendees’ pins. We also have a feature where organizers can upload any picture and turn it into a jigsaw puzzle for attendees to solve. There’s also a customizable word search game.

What is the team composition?

We have a project manager, UI designer, UX designer, full-stack developer, and QA engineer. The project manager is my main contact, and I take part in daily meetings with the team.

How did you come to work with intent?

I used Digital Knights, which lists different prequalified software development companies. I made an inquiry and received offers from 5–6 teams. Then, I implemented a several-stage process to choose one. intent was better in terms of presentation and offer. I felt they spent a good amount of time preparing the offer and thinking about the project, the infrastructure, tech stack, and so on.

How much have you invested with them?

So far, the cost is close to $120,000.

What is the status of this engagement?

I gave them an idea and basic mockups in mid-December 2020, and we already had an MVP in March 2021. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was amazed with intent’s pace of development and quality of work. They were quite fast in terms of delivery, and they were able to build an MVP in four months — which was actually an almost ready-to-use product.

We had some bugs, but we fixed them pretty quickly. The platform withstood thousands of attendees at actual events, and none of them experienced serious issues with responsiveness or anything else. I was quite happy with the job intent did in such a short period of time.

How did intent perform from a project management standpoint?

I give them the highest marks possible in this regard. Communication is clear, transparent, and delivered in a timely manner. I’m always aware of what is going on, literally on a daily basis. Also, I’m allowed to take part in daily meetings, which isn’t the usual case in client-company relationships. Overall, intent does a great job.

I took part in the development process, and I could see its environment and test features. If we identified a bug, we would make a ticket in Jira, and intent would fix it in a fast manner.

We have 10-minute daily meetings over Zoom, where they give reports on what was accomplished the previous day and what the plan for the upcoming day is. We use Slack to discuss questions and issues during the day and email for documentation and paperwork.

What did you find most impressive about them?

There are lots of good things that I could say about intent. For an early-stage startup, intent offers an optimal combination of speed of work, quality, and pricing. They’re very flexible and responsive. I always feel we’re on the same page, working as one team.

Are there any areas they could improve?

I can’t think of anything. It’s all good for now.

Do you have any advice for future clients of theirs?

They should clearly state what they want, trust intent, and listen to their suggestions. They’re responsive, and they go beyond just executing ideas. They think about how to improve the product or service together with the client.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Citydoping, a mobile app that lets one tour New York City like a local with an access to the insider's guide, curated by the residents who actually live in Manhattan and Brooklyn.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire intent?

We needed an iOS app made from scratch and hired intent to deliver UX/UI and to develop the application.

What were your goals for this project?

The goal was to have a state-of-the-art usability to fulfill high expectations of New Yorkers and its visitors. The app also had to run smoothly and with no frictions while still using high-end geo-localisation functionality merged with real-time social features and the ever changing prices of food and beverages.

SOLUTION

How did you select intent?

We were on a lookout for a partner who thinks as much as he does the hard work. Growth experience and business acumen were a must and this is why we picked intent. Peer-to-peer recommendation was the main factor in our decision making.

From the time perspective, we couldn’t be more happy with the choice we made back then. We have, however, talked to other companies around the world, including software agencies in New York.

I think it was intent’s methodological approach mixed with this confidence of theirs that made us feel at ease with choosing them. Never looked back twice after signing a contract.

Describe the project in detail.

The scope of the project was to take an unique Citydoping guidebook (analog) concept and translate it to beautiful, top-notch digital guide platform. Intent was our partner on many levels.

They developed an iOS app from scratch along with delivering exceptional UX/UI, on each stage supporting us with expertise advisory on app solutions in correlation to behavioral schemas of end users. We discussed together numerous business-related decisions, and obtained significant support product-market fit and go-to-market strategy.

Most of the task had been carried out remotely, between different teams working in different time zones in Europe and North America. Thanks to Intent, this worked out very well.

What was the team composition?

This was a team’s effort that included 2 iOS developers, 1 UI designer, 1 UX designer and a PM. On top of that intent helped us greatly in some of our business-related decisions and functional product development.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our main focus was on delivering a working iOS application and intent delivered supremely well. As I mentioned earlier, they also put a lot of effort and know-how into the holistic outcome of the project that included consulting on scaling the app, Product-Market fit and Go-to-Market strategy.

How effective was the workflow between your team and theirs?

Under the exceptional project manager’s guidance and management, everything went smoothly. If there is one word to describe their style it has to be ‘hands-on’.

What did you find most impressive about this company?

Probably their willingness to succeed together with us. Their dedication to make good, useful and successful products is as if they had a stake in it is impressive. This shows whether a company is a partner or simply a vendor or a contractor. Intent, in this regard, is a true partner that co-owns ups and downs of the project along with us.

Are there any areas for improvement?

I don’t think there is. We’ve got way more than we came for.

UPDATED REVIEW

This review was published on April 21, 2020

Marcin Przybylski

Managing Director, Citydoping

Hospitality & Leisure

1-10 Employees

Warsaw, Poland

$10,000 to $49,999

July 2011 - Oct. 2012

Project summary: 

.intent (formerly inFullMobile) developed a mobile app that acts as a digital version of a printed travel guide. The app is for iOS and allows users to find entertainment, food, and culture spots in certain cities they’re in.

Feedback summary: 

Delivering a high-quality, minimalist design, .intent (formerly inFullMobile) delivered on client requirements. They were detail-oriented and organized and communicated best practices still in use by the client. Customers can expect a partner with top-level execution.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Citydoping, a travel info company. We publish our guide in five languages.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with inFullMobile?

We wanted to build a digital version of our printed guide.

SOLUTION

What was the scope of their involvement?

They developed our mobile app for Warsaw and for New York. The app is only for iOS and includes five categories. There’s a place to buy something, there’s a place to watch something, and places to visit museums, bars, and clubs. The most important feature was the localization that you can find easily. The second most valuable feature was their design. We told them we like minimalism and that we think less is more.

What is the team composition?

We worked with the CEO and a few programmers.

How did you come to work with inFullMobile?

We found them in a Google search and had meetings with different companies. We felt inFullMobile would be very good because they worked with huge companies in the United States and they were specific only in iOS.

How much have you invested with them?

We spent around $20,000.

What is the status of this engagement?

We worked together between July 2011–October 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They had a great sense of design and did a great job designing the application. There were a few corrections, but we liked this project and got what we expected. They developed it very fast. We knew in our minds how we wanted to do this, and in the second meeting, they told us what they could do with our budget. They helped us to gain more customers.

How did inFullMobile perform from a project management standpoint?

Everybody in our company is a little bit lazy, but everything with inFullMobile is scheduled. They are very organized. After cooperating with them, we are still using Trello within our company. They were never late. They were sometimes working too fast for us, even.

What did you find most impressive about them?

I’m impressed with the implementation of our idea.

Are there any areas they could improve?

I don’t have any criticisms.

Do you have any advice for potential customers?

There were no problems between us and the CEO because we were in the same country. The CEO has a rule that he wants a face-to-face for every project. This is a huge value.

Overall rating: 5

Quality: 5

Schedule: 5

Cost: 5

Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

I am the CEO of Stały Kurs, a company that offers mitigation of currency exchange rate risk with fixed exchange rates.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire intent, and what were your goals?

We wanted to have a complex web app for currency exchange designed, developed and deployed. It needed to include risk management, payments managment, transactions management, operations on hedges (create, read, update and delete) and rolling hedges.

However, from a business perspective, we also aimed at a partner who could potentially inspire confidence and trust as the project has been meant to be iterated for years to come.

SOLUTION

How did you select intent and what were the deciding factors?

Intent was recommended to us by somebody in my personal network. Despite this, we did our own research and after some thorough screening and analysis we picked intent as the company showed the most dedication, know-how and was the most trustworthy. Their unique business model and monetary transparency also played a role in it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

All of the following functionalities have been developed in sprints with weekly demos, during which we could check out clickable prototypes mitigating our potential fears and doubts:

• payment integration
• risk management
• onboarding process
• dashboard and admin panel
• transactions management
• client management module
• margin calls management module
• payoffs list and their management
• CSV reports generation functionality
• automatic language localisation (along with content related to it)
• client panel
• real-time integration with the Polish National Bank and its currency rates.

There are also numerous data filtration options, automatic emails with customizable margin calls and push notifications. The tools used for the project were Firebase, Cloud Firestore, Firebase Realtime Database and Fastify.

How many people from the vendor's team worked with you, and what were their positions?

6 people in total: QA Engineer, Full-Stack Developer, Front-End Developer, UX Designer, UI Designer, Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Weekly sprints during which intent would produce a working and clickable prototype/demo. They never failed to deliver on time and that ‘demo approach’ was a breath of fresh air I’ve never encountered before.

Describe their project management style, including communication tools and timelines.

Flawless communication using tools such as Zoom, weekly or even daily sync calls with their PM or the whole team, face-to-face meetings with the team and company’s CEO down at intent’s office in Warsaw.

What did you find most impressive or unique about this company?

Their comprehensive approach to problem solving. There were many obstacles as the project went but they never ceased to impress me with what they were coming up with. Their methodology also made me sure everything was going in the right direction with their weekly demos that our team took part in.

Are there any areas for improvement or something they could have done differently?

Not a single thing. The C-level involvement on their end, the product consulting they have constantly provided as an additional service and the technical knowledge of the team were simply superior.

Suffice to say I’ve been a happy client for over a year now and I plan on keeping the partnership as we go further down the line with intent as the one-stop shop for us from design, through development to Go-to-Market and fundraising.

BACKGROUND

Please describe your company and your position there.

I’m the COO of the company EZL which specializes in mounting professional light systems in big venues.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire intent, and what were your goals?

Intent helped us in the first stage of the new product development. This was a discovery phase where we took part in the workshop to understand if our product assumption meets potential customers’ needs.

Essentially, we sought professional support to better understand if our project assumptions make sense from different perspectives. We were not sure if the project is technically feasible, what feedback we can expect from customers, or how difficult this whole undertaking can be.

Besides that, we wanted to quickly have some tangible prototype of the product to show our potential customers and future investors.

SOLUTION

How did you select intent and what were the deciding factors?

We heard good opinions about them among our network.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired intent for a 5-day workshop to validate if our product is market fit. The workshop was called a Design Sprint. During the first day of the workshop, we talked over the whole project with different specialists, identified various project risks, and then decided what is our unique selling proposition.

On the second day, we prioritized different functionalities and started drawing the simple user flows of our app with a high emphasis on the most important features. Once we decided on how our app could visually and technically look, intent built for us a clickable prototype.

The prototype was also tested with a carefully selected group of potential customers to gather their feedback - building, and testing this prototype was performed without us and took them three days.

Finally, after 5 days we received a comprehensive report describing what we came up during the first 2 days of the workshop. The summary indicated what unique is in our product, what is end-customers’ feedback, how we can improve it, what potential obstacles they see in product development, how we can mitigate them, what next steps should be taken, and so on.

Additionally, we also received this clickable prototype showcasing the main feature of our app (8 screens).

How many people from the vendor's team worked with you, and what were their positions?

There were at least two creative persons - UX/UI designers, one developer, and a PM.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We received the report (somewhere around 15 pages), prototype visually presenting our product, feedback from end-customers.

Describe their project management style, including communication tools and timelines.

We worked together only for 5 days but they were very productive, responsive, and deeply engaged in the project so the outcomes after this workshop were really impressive.

What did you find most impressive or unique about this company?

Their preparation and previous experiences. Before we started the workshop, they made a lot of research. Hence during the workshop, they asked a lot of unobvious questions and questioned our assumptions what forced us to rethink this project once again.

Are there any areas for improvement or something they could have done differently?

During those 5 days of work, we were really impressed by their professionalism and I wouldn't change anything.

BACKGROUND

Please describe your company and your position there.

I am Co-founder and COO of the SkyOS - a start-up that provides cutting-edge technology to process automation for temporary employment agencies for HoReCa sector. I'm responsible for any orders, cooperation with subcontractors in our system, as well as promotion.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intent?

We hired intent for the discovery phase while building our new mobile application. Intent conducted a design sprint workshop which helped us to understand how to prepare before building this product, what are the potential obstacles we can expect along with the product development, and how to mitigate them. During the workshop, we brainstormed different ways on how to build the app taking into consideration different perspectives - UX/UI, engineering, business.

After this brainstorming session, we decided what this product should function and look like. The final result of the workshop was a clickable prototype visualizing our idea. The prototype was also tested with 5 end-customers that fit out an ideal customer profile. Besides that, we received a report describing what we establishing in the workshop, what was the feedback from end-users based on the clickable prototype, and the intent's recommendations for the next stage which was product development.

What were your goals for this project?

First and foremost, we wanted to get a better idea of how to kick this project off and validate if the product is market fit. The workshop was also the first step to quickly build something tangible, and present the first clickable prototype of the product to potential investors.

SOLUTION

How did you select Intent?

The vendor was recommended to us.

Describe the project in detail.

The intent helped us throughout the design sprint methodology. It was a 2-day physical workshop where we took part in brainstorming, decided what are the main functionalities of the product, what are the potential risks, and how we can mitigate them. Ultimately, after those 2 days, based on the information gathered during the workshop they built a clickable prototype with a couple of main screens of the app and conducted usability tests with potential users.

The whole process took 5 working days (including 2 days of the workshop where we brainstormed). After all, I received a clickable prototype of my product and a comprehensive report describing my project which included the next steps to take on, potential obstacles, opportunities, and the plan for further app development. That was a very informative brief which I used while pitching investors.

What was the team composition?

UX designer, UI designer, a mobile engineer, marketing specialist, and a design sprint facilitator who was also a researcher.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome of the cooperation was the aforementioned clickable prototype and the project summary in the shape of the report.

How effective was the workflow between your team and theirs?

They made a really good job. The communication was rather smooth and productive.

What did you find most impressive about this company?

I guess they have a lot of expertise in that matter and know what they do. I felt there was a concrete process for what we did and I knew where we're heading to.

Are there any areas for improvement?

This workshop allowed us to predict and avoid doing certain mistakes so in general, it was totally worth it. Highly recommend those guys.

BACKGROUND

Please describe your company and your position there.

Co-Founder of Swing Technologies, the photo technology company behind the app Swing, which exited to Microsoft in 2020.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intent?

With a fast-growing user base served by a small team, we needed help building out key new features in the flagship iOS app.

What were your goals for this project?

We wanted intent's support to own and deliver specific new features end to end. T

SOLUTION

How did you select Intent?

We interviewed over 5 firms across the US and Europe. We had previously had negative experiences with software consulting companies. intent was the clear leader as we went through the interview process in their understanding of the technology challenges and user needs.

Describe the project in detail.

We provided detailed designs to the intent CEO, and asked that he and his team owned the full development process for the specific features they were going to build.

What was the team composition?

The intent CEO took a hands on role, in addition to a project manager and three developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The team successfully shipped the features ahead of schedule and to a very high quality. Our usage predictions for these features were exceeded significantly within three months of launching them.

How effective was the workflow between your team and theirs?

The CEO was extremely communicative and hands-on, as was the project manager. Them being in Europe (with us in the US) was not a problem at all. They are highly experienced at dealing with remote situations. We were never left waiting.

What did you find most impressive about this company?

Their integrity, their technology capabilities, their deep understanding of user experience as well as engineering knowledge and their client-friendly attitude. This is the best software development partner I have ever worked with.

Are there any areas for improvement?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

was the Executive Vice President of Technology, managing the engineering/technology team responsible for the apps/platforms at iHeartRadio - one of the largest Radio/Music platforms in US. The service includes thousands of live radio stations, more than 250,000 podcasts, offers a Music recommender system and on-demand functionality and allows listeners to save and replay songs from live broadcasts in digital playlists. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intent, and what were your goals?

We had an urgent need to create a great user experience on chromecast where we had tried several times to build support but had not succeeded in both creating the best user experience and also working around all the implementation kinks on the earlier chromecast integrations.

The goal was to rebuild the entire tech stack for this part of our web platform to solve these issues and give our customers a great listening experience via Chromecast.

SOLUTION

How did you select Intent and what were the deciding factors?

After having worked with a couple of other contracting companies, we started to look for a fully integrated team that could solve this issue for us. We interviewed several development shops and Intent came out on top, both from the technical aspect but also as they showed a great understanding of product development and having a track record to delivering.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project started with a discovery phase and then scoping the work and the deliverables. The team worked closely with the in-house front end engineering team as the solution had to be implemented and work alongside our web platforms.

The typical 2 week sprints agile setup was used and the teams worked very well together. The technologies were a combination of Javascript, react, node, etc integrating in the native Google ChromeCast sdks.

How many people from the vendor's team worked with you, and what were their positions?

The team sized varied but was usually around 2-3 people. Mostly engineering and in the early part of the project also PM.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team executed extremely well and it was one of the few times that our internal engineering team praised the work from an outside vendor/contracting company. Deliverables were meet on time, any issues that had to be adjusted was dealt with in a very professional manner and the teams worked very well together for the duration of the project.

Describe their project management style, including communication tools and timelines.

The communication was great, deliverables and milestones clearly defined and the teams communicated well with tools, scrums and planning sessions. Tools used were JIRA, Slack and scheduled calls/meetings

What did you find most impressive or unique about this company?

I was very happy about their ability to deliver quality code, on time and according to the initial planned scope of the project. They were also very professional and more importantly customer/client friendly were they strived to ensure that we were happy with the engagement. I was also very impressed with how the team integrated and communicated with our internal engineering team.

Are there any areas for improvement or something they could have done differently?

There was really no major things that we were unhappy about or needed to improve.

BACKGROUND

Introduce your business and what you do there.

I work in the Kuala Lumpur, Malaysia office of the World Organization of the Scout Movement. We’re the largest youth organization in the world, with over 55 million scouts. I’m the director of digital engagement for the organization, responsible for digital transformations, software procurement, and web and mobile development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intent?

We were developing a mobile app for scouts.

SOLUTION

What was the scope of their involvement?

Intent developed our mobile app. It connects to various APIs from our web platforms, including a crowdfunding service. 

They’re also working on our key organizational website, which serves as a web platform for over 280,000 users — scouts and scout leaders. The site has various landing pages for things, such as a hub for scouts. They also developed a web platform for our largest event in the world, which is attended by 2.4 million scouts every year.

They also provided UI/UX design and handled the discovery phases for all of these projects.

What is the team composition?

We’ve worked with various developers, designers, QA engineers, and project managers from their team over time. The account managers have stayed the same.

How did you come to work with Intent?

We developed our crowdfunding software with another partner, and Intent was one of their subcontractors. We included them in the RFQ for the mobile app project.

How much have you invested with them?

The total cost of their work so far is $450,000–$500,000.

What is the status of this engagement?

The initial project with Intent ran between March–August 2017, and we developed various web platforms in 2018 and 2019. We have an ongoing contract with them to further develop the app and websites, and we’re considering them for future collaborations.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Intent has created beautiful UI/UX designs for us, and we’ve gotten high impressions from our stakeholders. The development work is fast and high quality, and we appreciate their approach to discovery phases. We get an excellent price-to-quality ratio that we haven’t been able to match in Malaysia or any other market.

How did Intent perform from a project management standpoint?

There will always be small issues, but I’m content with the collaboration in general, and I’d highly recommend Intent. They stand out in terms of project management and their ability to understand our needs. 

They also have fast turnaround times. Even when we thought internally that a timeline was impossible, we were able to work with Intent and come up with an MVP by the launch date. They deliver on time, and they respect everything stated in SLAs. If a project has a tight deadline, they’ll commit to it and deliver.

What did you find most impressive about them?

They have impressive turnaround speed, they understand the needs of the customer, and they can come up with proposals around seemingly unfeasible solutions.

Are there any areas they could improve?

They could be more precise with estimations, but this is our fault as well.

Do you have any advice for future clients of theirs?

I would definitely recommend Intent for design, mobile app development, and Drupal development. They have good value for money, and their design team is incredible.