Integris

BACKGROUND

Introduce your business and what you do there.
I’m a managing director for ColumbiaNational Real Estate Finance. We’re a commercial mortgage servicing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Domain Technology Partners?
We changed IT providers in February 2020 and engaged Domain Technology Partners as our new partner.

SOLUTION

What was the scope of their involvement?
They handle our technology, equipment, network, and systems. Their team also handles all of our computers, cloud storage, and internet needs. We also just got new phones this year. Our team works with them on big-picture matters and planning for our overall direction. We come to them for any issues, concerns, and projects. 

What is the team composition?
We work with Jim (Managing Director) and Tim (IT Manager).

How did you come to work with Domain Technology Partners?
I attended a cybersecurity workshop. The person I was sitting next to and I were comparing notes on IT providers. At the time, we weren’t happy with our provider and knew we’d make a change in the next 12 months. The woman next to me gave me the name and phone number of a consultant. That consultant helped us put our services out to bid, and that’s how we got connected to Domain Technology Partners.

How much have you invested with them?
So far, we’ve invested over $100,000.

What is the status of this engagement?
Our ongoing engagement started in February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 
We’re very pleased with the quality and response time for their work. From day-to-day tasks to service tickets to long-term planning, we really look to them for the best recommendations. They help our company stay current and protected. Domain Technology Partners is our complete eyes and ears into industry standards for technology. I can pick up the phone and call them when I have a question. 

Everyone on their team is customer service-driven. There’s consistency among their staff in terms of philosophy. No one ever gets rattled about an issue. If they know they can’t get something taken care of, they’ll inquire as to if it’s an urgent situation or if it can wait until tomorrow. Their team does a good job of assessing the urgency of the issue at hand. They’ve made a huge difference in our day-to-day performance. The switch to Domain Technology Partners from our previous provider was like night and day.

How did Domain Technology Partners perform from a project management standpoint?
Their team is great about organizing their time. For a long time, we were holding weekly calls on status updates. As things leveled out, we dialed those back to every other week. Now, we’re on a monthly basis. They’re great communicators, and we mostly correspond through email.

What did you find most impressive about them?
Domain Technology Partners does a great job of speaking to us in a non-technical way. We’re not all technical people, so they educate us on what we need and the impact of tasks. All in all, they provide excellent service. They’re a true partner.

Are there any areas they could improve?
No, I can’t think of anything.

Do you have any advice for potential customers?
Ask Domain Technology Partners what’d they recommend for a company your size. 

BACKGROUND

Introduce your business and what you do there.

I’m the VP of sales of Pritchett Controls, a building-automation solution company. We provide heating, air conditioning, security, and lighting control systems for commercial and institutional buildings. We have about 100 employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Domain Technology Partners?

We’re in that company size where it doesn’t make sense financially to have our own IT person, so we contract out for those services.

SOLUTION

What was the scope of their involvement?

Domain Technology Partners (Domain) handle all of our back office stuff. They do the recommended maintenance on our server and backup appliance. They’ve helped us acquire that backup appliance and set it up so all of our server data is backed up constantly. They’ve assisted us in procuring affordable Internet service and helped us migrate our phone system to a hosting IP solution.

One time, we switched over all of our Internet networks for all of our offices and went over the phone IP system in one day. They had to go to multiple sites and do the configuration simultaneously.

In summary, the deliverables range widely, but the bottom line is that our employees sit down at their computers and Domain takes care of everything that happens behind that computer. The vast majority of the work is done remotely, and it goes from very simplistic day-to-day computer issues to higher-end server upgrades.

What is the team composition?

On a regular basis, we work with about five people. I oversee the relationship with Domain, and I primarily communicate with Tim (IT Manager), who is our service team leader, and Jeff (Operations Manager).

In the early part of the relationship, Dave (IT Consultant) did a bunch of stuff for us. Currently, Josh (IT Specialist) is our network engineer, and there are other members of Tim’s team work with us on a daily transactional basis.

How did you come to work with Domain Technology Partners?

At the time, we needed to do something pretty fast because we had a limited amount of time to migrate computers off of Windows 2007. Additionally, the person who was managing our IT had passed away unexpectedly, so we were in a spot of great transition.

We met with the owners and felt very comfortable with them. They had all the capabilities and more to support a company our size. We’d worked with a company that had ultimately grown to be quite large, so we felt very insignificant to them. We just thought that the scale of our businesses were a better match for each other, so there was a basic comfort level there.

Ultimately, the feel of the company was the biggest criteria we went with. We received a strong referral from someone who had worked closely with them, and we felt that it spoke to their character. They actually explained how Domain — Tier One at the time — had really stepped in, helped their company in a moment of need, and provided guidance.

How much have you invested with them?

We initially signed a service contract with Domain, but since then we’ve also engaged them in a decent amount of project work. If we add those two things together, we’ve probably spent around $150,000.

What is the status of this engagement?

Our partnership started in November 2019, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have metrics per se. I’m not an IT person, so the only metric I need is how smoothly the project went, particularly in terms of how it impacted our employees.

Recently, we opened a new office and set up a purchase order with Domain to acquire all the network appliances for it. They also did the configuration and tied everything back to our network architecture, and they did everything on time and budget and without issues.

We also migrated to Office 365 and went from a local-server based email to hosting email without any big missteps. When there have been any issues or errors, Domain has been candid about it and they’ve solved things quickly.

How did Domain Technology Partners perform from a project management standpoint?

The project management has been great, particularly when it gets to project work. Their engineers are good; they do their job pretty well. For example, Dave was great at communicating his work plan, giving me options, and just keeping me in the loop about the work that was executed.

On the other hand, Tim does an excellent job of keeping track of what's happening. His predecessor wasn’t as good as him, and that lack of experience was a little painful because we would get stuck. However, Tim seems to mitigate issues pretty quickly when he senses something is stalling.

We communicate via email or phone. We don’t use any project management tools, but they have a portal that I can access for service.

What did you find most impressive about them?

The most important thing to me is the level of trust that I feel in the people that I’m dealing with. I trust their recommendations and abilities, and I don’t worry about this relationship, how they’re treating us, or if they’re doing the work.

IT maintenance isn’t something that you see for the most part, but I know it’s happening and I really trust their responsiveness. They’re just great to work with.

Are there any areas they could improve?

We all have room for improvement, but I can't think of anything of any significance with Domain. The people that we work with are responsive, service-oriented, and knowledgeable.

Do you have any advice for potential customers?

The first thing would be to work with them. Secondly, tell them what you need and take advantage of all they have to offer.

They’ve done a lot of vendor management on the IT side of things and consolidated a lot of our bills. Whether it’s for our firewall, virus protection service, or spam filter, they’ve really taken the keys to put all of that together and manage those renewals. They take complete turnkey care of our IT services, and I would recommend that you let them run that way. Don’t just dabble with them, partner with them.

BACKGROUND

Introduce your business and what you do there.

We have six branches for a funeral home and we operate out of the main branch, where we have our servers and computers. My position in the company is controller.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Domain Technology Partners?

We didn’t have an IT person on-site and we don’t really have anyone who knows a whole lot about computers. We needed somebody that we can count on that’s going to be right there to advise us and fix whatever issues we have.

SOLUTION

What was the scope of their involvement?

Domain Technology Partners provide us with IT services. They advise us on our servers, computers, and what we need based on how many staff we have. They also do miscellaneous tasks like if we’re having Wi-Fi issues, and if any of our employees have issues with their computers. Additionally, they also purchase hardware, software, and whatever we need on our behalf. Most of the time, they fix issues remotely, and occasionally, they come to our office to help us get up and running. Moreover, they meet us about three times a year to discuss upcoming projects and expansions we’re going to need.

What is the team composition?

Once a month, one person would be assigned to us for maintenance. However, we’ve been working with a team recently that’s made up of three people.  

How did you come to work with Domain Technology Partners?

We found them because they used to be part of the company where my husband was the business director. He knew a lot of the people from Domain Technology so he suggested that we give them a call.

How much have you invested with them?

We’ve spent about $500,000 from the time we started, up until now. A lot of that amount is for our hardware that they order.

What is the status of this engagement?

Our ongoing partnership started in July 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Domain Technology is very good and they usually get to the bottom of things. The way we judge their work is if the system is up and running and we’re not experiencing any issues.

How did Domain Technology Partners perform from a project management standpoint?

They performed very well from a project management standpoint. We usually communicate by phone and calling the help desk whenever we have issues. They also have a ticketing system. We’ll open it up and then once it’s resolved, they’ll send us an email saying that the ticket is closed out.

What did you find most impressive about them?

We’re impressed by their person-to-person service. They’re all very professional, friendly, and good communicators. This is great, especially for us because we just don’t know a lot about computers and technology. It’s important for a company to be able to drop down to the client’s level and not talk above them — that's something Domain Technology does very well.

Are there any areas they could improve?

We’ve had issues when we’ve asked them to order laptops like the ones we currently have, and they got the wrong size. I think they could improve their communication and research on the front end, so they can save more time and money on the backend. However, other than that, I think we’re in a good place, and we’ve been able to communicate exactly what we want.

Do you have any advice for potential customers?

I would suggest to any company that when they first become a client, to make sure that they really sit down with Domain Technology and get a feel for what it is they’re looking for. What we were looking for from Domain Technology is for them to act as our IT personnel on site.

BACKGROUND

Please describe your company and your position there.

Construction Management company serving the NYC market. I am responsible for technology, procedures, project controls, and quality control (Project Management Office; PMO).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Domain Technology Partners?

Audit our IT system for cybersecurity compliance, and provide consulting and guidance to meet targets

SOLUTION

How did you select this vendor and what were the deciding factors?

Originally selected them via a thorough web search and interviews with many companies. Domain stood out with their capabilities, mission, eagerness to accommodate the exact scope, and competitive pricing. They are also a Microsoft Partner in case we needed advice on non-cybersecurity matters.

Describe the project in detail and walk through the stages of the project.

We hired Domain two years ago for an audit, then again a few months ago for a follow up audit after we were very happy with the first round. We ended up now hiring them on a long term basis for cybersecurity compliance to help us get results with our existing IT company.

How many resources from the vendor's team worked with you, and what were their positions?

Executive management, project managers, technicians/auditors.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our 3rd party IT has started implementing Domain's recommendations after neglecting to do so in the past.

How effective was the workflow between your team and theirs?

Domain was able to work in a tense environment that includes a reluctant IT partner. They led the way with recurring meeting and tracking sheets. They have been able to collaborate amicably and effectively with everyone to move things along.

What did you find most impressive or unique about this company?

We are very happy with Domain's technical skills and attitude.

Are there any areas for improvement or something they could have done differently?

So far so good!

BACKGROUND

Introduce your business and what you do there.

I’m a data analyst at Birch Benefits, an employee benefits consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Domain Technology Partners?

We needed Domain Technology Partners to help us with our cybersecurity. We work with classified data about our clients’ employees, like social security, name, age, address, and other demographics. We needed them to improve our server and network security in such a way that would prevent people outside of the organization from accessing the data.

SOLUTION

What was the scope of their involvement?

Domain Technologies Partners set up a multifactor authentication for our Microsoft 365 logins based on Azure Active Directory (Azure AD). They helped us secure each individual workstation. They removed administrator access, so nobody has full admin access. The team worked on the backend of Microsoft 365 to ensure that the security protocol was in place. Lastly, they set up an antivirus software that allows us to keep track of any malicious activity that occurs.

What is the team composition?

We worked with a moderator, a technician, and many others supporting our individual tickets.

How did you come to work with Domain Technology Partners?

We came in contact with Domain Technology Partners through communication with one of our clients, since they’re one of their subsidiaries. We were introduced to them right when we needed to update our security system, so we went ahead and hired them. 

How much have you invested with them?

We invested $10,000.

What is the status of this engagement?

We worked together from February–March 2021. However, they still provide us with remote tech support to help us through the process and address any questions that might come up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The process was great. Their technical support was very prompt, and we’d usually get a response within the day. 

How did Domain Technology Partners perform from a project management standpoint?

We communicated via email. Whenever we contacted them, they’d send us a ticket number. One of their support staff would reach out through that ticket number and set up everything that needed to be done. The communication was great.

What did you find most impressive about them?

Since we’re a small business, they were willing to cater their solutions to our needs as well as address our financial needs. Their team was able to widen or reduce the scope of our project according to what we actually needed, which made their service very customizable.

Are there any areas they could improve?

No, they did a very great job with our project.

Do you have any advice for potential customers?

Don’t be afraid to reach out to them, regardless of your company size. They’re willing to work with you to get to a solution that’s beneficial for both sides.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Paulaur Corporation. We manufacture all-natural cake toppings as well as compressible sugars for the pharmaceutical industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Domain Technology Partners?

We were a medium-sized company and didn’t have the capacity to start an IT department but were also too large to be able to handle it on our own.

SOLUTION

What was the scope of their involvement?

We do several pieces of business with Domain Technology Partners. The first aspect is that they handle our everyday IT needs. This included putting in a new ERP system to enable us to manage our inventory and other aspects of our business. We provided information such as what type of network we were using, our hardware, our facility map, and where we use these current workstations.

During the initial aspect of signing on for IT services, they discovered that our network hardware was far outdated and we were almost out of space. We had no cloud-based storage so we were at risk of having issues in the event that our facility ever suffered a fire or flood. Their team converted us to being cloud-based as well as provided offsite storage for our important data.

Additionally, we use Domain Technology Partners to develop our website and expand our reach into the web services area. We provided text, photographs, and some rudimentary information in regard to our QA program.

What is the team composition?

Initially, there were four people assigned to the IT work. After that, we had two people assigned to the web development work.

How did you come to work with Domain Technology Partners?

We had read about Domain Technology Partners’ past work with other companies on the web. We visited with the senior management of their company and liked the setup. That’s how we ended up doing business with them.

What is the status of this engagement?

Our ongoing engagement started around January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

On the web side, our SEO increased about 47%, and overall reach increased by 68%. On the IT side, their assistance has been really phenomenal.  

How did Domain Technology Partners perform from a project management standpoint?

The initial project management of the IT portion was well mapped out, and the planning was good. They sent people in to do a full inventory and check all of our workstations and network equipment. Domain Technology Partners made the proper recommendations. Ongoing, they keep us up to date with what’s best in regard to proper firewalls.

During the beginning of the pandemic, they were crucial to us getting all of our employees set up for at-home access into our system. We were ahead of the game when it came to working remotely. We typically communicate through email and in person.

What did you find most impressive about them?

They’re on top of their game when it comes to new technology and keeping up with what’s happening. In particular, they’re great at things like network security and understanding what they needed to provide us with for our transference to an ERP system.

Are there any areas they could improve?

In some areas such as projects where they’re upgrading all of our workstations, they need to prepare an inventory of what types of forms are required by the person who belongs to the workstation. That way, right after the workstation is done, that person can immediately start working. Sometimes, there’s a delay because forms will be missing. Taking a better inventory of what each user requires would be a good idea for them.

Do you have any advice for potential customers?

You need a good project manager on your side to manage everything in total and direct Domain Technology Partners to where you need their assistance.

BACKGROUND

Introduce your business and what you do there.

I’m the accounting services manager of an insurance brokerage. We were developed to handle employee benefits for our member banks and their employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Domain Technology Partners?

We brought them on to handle everything regarding our technology and computers. Additionally, we had a website that was seriously outdated. We wanted the site to be more streamlined and modern.

SOLUTION

What was the scope of their involvement?

First, Domain Technology Partners designed our WordPress website. They focused on making it interactive so our members could easily find what they were looking for. The website has forms for carriers and provides updates on what’s going on with the bankers or with the insurance industry as a whole. Companies can discover new benefits that might be out there for their employees.

We have an API integrated into our website called HR360, and we’ll be adding ThinkHR very shortly. It’s a resource for employers to go in and express questions or things they want to address regarding benefits for their employees and so on.

Domain Technology Partners is also our managed IT service provider. They handle all of our hardware and software. Their team manages the security of our systems and provides ongoing support. They troubleshoot any issues or problems we run into.

What is the team composition?

I work with two team members, and there may be others behind the scenes. Adel (Marketing Director) is our main point of contact.

How did you come to work with Domain Technology Partners?

They were the first people we turned to when we decided we were going to redo our website. Their team built a proposal website and then we looked at it and loved it. We went forward with the engagement.

How much have you invested with them?

We’ve invested between $200,000–$1 million.

What is the status of this engagement?

Our ongoing engagement started around November 2002.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Domain Technology Partners did a phenomenal job with our website; it’s absolutely beautiful. A lot of our customers are very pleased with the new design. It’s more accessible and is a valuable resource for them.

Domain Technology Partners is almost like a part of our own team. We get to know them and they get to know us on a first-name basis. We see them regularly when they’re here to take care of things for us. Sometimes, we forget they’re working for a separate company.

How did Domain Technology Partners perform from a project management standpoint?

We mostly communicate through email with the exception of when we visited them in person. I can call them at any time of the day, and they'll fix our issue. We can put tickets in if we need service.

What did you find most impressive about them?

They feel like a part of our family. Other companies may just accomplish tasks and stay at arm’s length. However, we actually know Domain Technology Partners well and know things about them. We tend to see the same people over and over again rather than just random people. It makes a difference in how we feel we’re being taken care of.

Are there any areas they could improve?

No, I don’t have any instances where I feel they need to improve. I’m happy with their service.

Do you have any advice for potential customers?

Be honest with them about exactly what you’re looking for. Go in with a laundry list of what you want them to hit on. You need a clear understanding of what you want so Domain Technology Partners can bring it to fruition.

BACKGROUND

Introduce your business and what you do there.

We’re a staffing agency for low-skilled labor and clerical positions. My position within the company is the IT manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Domain Technology Partners?

We hired them to provide IT backup for us and operate any projects relating to our network. Because we’re a small business, it’s always helpful to have them step in for larger projects that may be more time-consuming. They also lend a hand in areas where they have more expertise.

SOLUTION

What was the scope of their involvement?

They provide IT services whenever necessary, working after hours for us as well. On an IT level, they’re my go-to resource that can step in to address problems when I’m occupied. For instance, when we needed a new server, they purchased, configured, and installed it. They helped us transition onto that server rather seamlessly. In another project, they reconfigured our domain controller, putting in new policies along with it. 

What is the team composition?

I have one main point of contact. If I need anything, he helps facilitate the work and puts plans together. 

How did you come to work with Domain Technology Partners?

We were looking for a company like them and interviewed a couple of options in our search. One of my past co-workers ended up working for Domain Technology Partners, so I reached out to him with an invitation for a conversation about our needs. Their project and pricing structure both seemed reflective of what we were looking for. We appreciated their flexibility, so we accepted their proposal. 

How much have you invested with them?

At this point, we’ve likely spent more than $100,000 with them. We have a monthly retainer fee with them.

What is the status of this engagement?

We’ve been working with them since around April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The vast majority of the time, their deliverables accurately meet the expectations they started with. We ran into a few small issues on our projects, but they’re able to correct them and make sure our expectations come to fruition.

How did Domain Technology Partners perform from a project management standpoint?

We’ve had a series of Zoom calls and follow-up emails to make sure the projects move along smoothly. There are never any surprises because we are always up to date and able to ask important questions. They’ve also used ConnectWise to handle ticketing throughout our projects together.  

What did you find most impressive about them?

Their level of communication with us was their most impressive quality. They’ve provided us with a great level of support and response.   

Are there any areas they could improve?

With this type of relationship, communication is the most important thing. Whenever there were small miscommunications, we quickly ironed them out.  

Do you have any advice for potential customers?

Be prepared for quality service. When looking for a provider, do your homework, read reviews, and pay attention to how firms match up against their competitors. That alone will showcase their strengths. Some managed service providers want to take over, but we were adamant about maintaining control with them as a support. They were able to offer that, showing flexibility and understanding. Unlike other providers, they’ve also been very honest and never mark up prices.

BACKGROUND

Introduce your business and what you do there.

I’m the director of corporate operations for Millie and Severson, a general contracting company. We oversee projects form both a project management and superintendent side of things. I oversee all interaction between our employees, as well as any IT and infrastructure upgrades we might need.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We brought TechMD on board back in 2013. As our company was growing, we had only one IT resource, who was in the office part-time, but supported the company full-time. We needed someone who was readily available to provide support from an IT standpoint.

SOLUTION

What was the scope of their involvement?

There are two parts to our partnership. For one, TechMD supports our employees’ day-to-day management through the employee portal. They’ll get a ticket, and respond to it between 4-6 hours, depending on the need. If needed, their technicians will work with our team to solve any issue they need addressed.

Secondly, Tech MD manages our entire IT infrastructure. They work on infrastructure upgrades, software upgrades, new software rollouts, equipment upgrades, and other related tasks. 

What is the team composition?

TechMD will assign a technician per project, so I touch bases mostly with the rep assigned to our account. When a new project arises, he’ll hand it over to the technician, who we’ll have a project rollout with, where they’ll give me a synopsis view of what the project will entail. 

How did you come to work with TechMD?

I wasn’t involved in the selection; I came on board a couple years after TechMD started working with our company.

How much have you invested with them?

We spend between $150,000–$200,000 per year. 

What is the status of this engagement?

We’ve been working with TechMD since January 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s impacted us greatly, because our employees don’t have to wait for one person to service all their needs. Having the ability to have a group of technicians who can reach out and help our employees no matter where they are has alleviated a lot of our team’s stress. 

As far as on a greater scale as a company, we’re impressed with their management of our IT infrastructure. TechMD is always making recommendations and suggestions when new things arise. They’re able to look at our business structure and determine what strategies are the best fit for us as a company. 

How did TechMD perform from a project management standpoint?

They perform very well. The team is very responsive, and our kickoff meetings before each project are really helpful. The technicians are always great at keeping me in the loop if any issues come up. Also, there’s always a wrap up at the end to make sure we didn’t miss anything. 

What did you find most impressive about them?

I’m most impressed with TechMD’s responsiveness and follow-through.

Are there any areas they could improve?

No, there’s nothing that comes to mind.

Do you have any advice for potential customers?

The more information you can give TechMD about your company, the better they’ll be able to meet your needs.

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of a pharmaceutical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Domain Computer Services?

When we first set up our systems, we brought in our own computers and we had a friend set up a network for us. We worked in that fashion for a while, but as our needs expanded, we needed a more robust system and a better channel for supporting users.

SOLUTION

What was the scope of their involvement?

Domain Computer Services plays the role of our IT department. They are responsible for several aspects of the design and deployment of our IT system and provide a helpdesk function. When users have an issue, their helpdesk works to resolve the issue. 

They also take responsibility for cybersecurity. Now that we’re a commercial pharmaceutical company, we've launched our product, and we've grown very quickly, Domain Computer Services has been supporting that growth and the systems required to support that growth. 

Additionally, we're moving to a new office space in the middle of 2021, so they're helping us design the technology infrastructure in the new office space and will manage the transition from our existing office to our new office space. 

What is the team composition?

We’ve worked with a dozen or more teammates. Our primary contact is the vCIO, and we’ve also worked with their design department, engineers, helpdesk specialists, and accountants.

How did you come to work with Domain Computer Services?

We shopped around for a managed services group, and Domain Computer Services was one of three companies we evaluated. We met with two of them and selected Domain Computer Services because of their geography. They are fairly close to us, which is important. 

When we had face-to-face meetings, we felt comfortable with their confidence and their partnership with their clients.

How much have you invested with them?

Equipment-wise, we’ve spent $100,000. There’s also a monthly service cost that’s between $25,000–$50,000, depending on what we do. There was a time when they cut their monthly fee in half to help us save money when we were still a small, venture-backed business. 

What is the status of this engagement?

We’ve been working with them since October 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have a quarterly cybersecurity and IT review meeting with our CEO and the rest of the senior managers. We haven’t had any security breaches since we brought on Domain Computer Services, which is a critical metric. 

We've had a 99% uptime, and when we do our custom surveys, they're up to 9.5 out of 10 in customer satisfaction. They’ve taken a true interest in the success and growth of our business.

How did Domain Computer Services perform from a project management standpoint?

Their project management is very good. We’ve had some fairly significant projects that they have executed and done everything for: the purchasing, management, physical installation, and start-up of equipment.

When we expanded to another floor in our office building and they came in and did all the wiring, they completed it on time and within the budget.

What did you find most impressive about them?

Domain Computer Services does a lot for the community, which is really a special aspect. They’re affiliated with a local community college where they conduct classes for students for credit. They also help students with fewer resources by letting them use the business’ equipment and learn there.

Are there any areas they could improve?

They’ve grown at a fast pace since we've engaged them and they're always trying to hire talent. Sometimes their growth outpaces their ability to bring on talent. My only suggestion would be to take the risk and look further ahead and hire in advance of the need for a person.

Do you have any advice for potential customers?

Sit down with their higher-level strategic engineers and layout the requirements of the IT system and the user requirements, and then look towards whatever strategy points them to the future, whether it's growth, better security, or different systems. Plan out your needs so that both parties understand the strategy.