Intechnic

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for Yaasa, a direct-to-consumer furniture business. We specialize in our hybrid bed-in-a-box and adjustable bed. We're an innovative company that provides luxury at value prices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We’re a lifestyle brand, so UX is extremely important. We wanted to deliver our message in an engaging way, in the right format, and to the right audience. We began looking for a firm to do a UX audit.

SOLUTION

What was the scope of their involvement?

Intechnic works on our primary e-commerce business site. We started off with a general approach and have turned the project into a complete overhaul from a UX best practices standpoint. Prior to providing any recommendations, Intechnic spent quite a bit of time learning the ins and outs of our industry. They learned about our customer base, sales process, user flow, sales funnel, etc. We identified value propositions and messaging details together then combined that with the best practices we’d identified.

We did a full site redesign based on their recommendations, and now we’re working on a second round of UX auditing.

What is the team composition?

We mainly work with their CEO and president.

How did you come to work with Intechnic?

I did a good amount of research on UX firms and found about 10 companies. I refined it down to three and looked more seriously into them. When talking to Intechnic, I was immediately impressed. They understood our vision and what we wanted to accomplish. They had a wealth of credibility, including awards and accolades, so I knew they’d do a good job.

How much have you invested with them?

We’ve spent around $25,000.

What is the status of this engagement?

We began working together in September 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve followed their recommendations and have seen tremendous growth over the past four months. We have the same marketing budget as before, but our sales and conversions have grown between 150%–200% month over month. The improved UX and best practices have greatly benefitted our company.

How did Intechnic perform from a project management standpoint?

They're responsive and meet deadlines. They help set a timeframe that's realistic and always deliver.

What did you find most impressive about them?

Their recommendations are clear and direct—there’s no guessing about what they want us to do. They provide accurate and insightful feedback that improves our product.

Do you have any advice for future clients of theirs?

You can trust their recommendations. They know what they’re doing, and their past success proves that. If you second guess them, it’s just going to drag out the whole process.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Rose Garden Consulting. We build sales processes and help companies scale their sales teams.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

Our website had a 0% conversion rate after being online for nearly three years. That’s due in part to the nature of our deliverable and client base but is still unreasonable. We realized our message was off and the site’s UX was terrible, so we reached out to Intechnic to change that.

SOLUTION

What was the scope of their involvement?

We thought the site’s design and messaging were its primary issues, but Andrew (CEO, Intechnic) went over everything and explained how difficult we made it for people to reach out to us. Andrew provided specific and actionable objectives to improve the UX. During the site rebuild, Intechnic integrated the redesigned UX.

What is the team composition?

Andrew was our sole contact. I can’t speak to the number of designers involved in the project.

How did you come to work with Intechnic?

They were referred to me by a client. We were talking and he told me to speak with Intechnic about site optimization and conversion rates.

How much have you invested with them?

We spent $5,000–$10,000.

What is the status of this engagement?

The project took place January–February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m incredibly satisfied with their UX work. It’s been a game-changer for us in terms the quality of customers we engage and how we approach the business as a whole. The new website isn’t live yet, but we’ve implemented what Andrew taught us in landing pages and they’ve converted leads. Intechnic solved our issue and provided the tools to create our own solutions in the future.

How did Intechnic perform from a project management standpoint?

We never had problems with communication. Andrew was reliably responsive and his team hit every deadline. Everything was flawless.

What did you find most impressive about them?

They worked like it was a passion project and not just a business contract. Andrew took an interest in our company and cared about what he delivered. I appreciate that he respects and loves what he does.

Are there any areas they could improve?

Finding flaws during a short engagement is difficult. They performed perfectly in my experience.

Do you have any advice for potential customers?

Talk to Andrew and come to them with an open mind. If you start without preconceived notions, you’ll have a much better experience. Everything they do is backed by data, so respect their process.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Global Music Rights, a performance rights organization that represents songwriters and composers. We license our clients’ musical works for public performance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We wanted to present ourselves in a way that was consistent with our brand. We’re a boutique company within our industry and wanted to reflect that in our web presence.

SOLUTION

What was the scope of their involvement?

They designed our website for us. We had an existing website, but it was very simplistic. They completely overhauled the functionality and design and essentially built our first full-fledged website from scratch. They went over options with our internal IT Development team to give us tools we can replicate internally when we take over the site.

They also conducted an SEO review, which was a big selling point for us. It gave us a good glimpse into our future results and our ability to analyze and measure the site’s impact. Once we launch, we’ll have a solid foundation for moving forward and making decisions in the years to come.

What is the team composition?

We interact directly with three people. Andrew (CEO/Founder, Intechnic) works with us on the UX side and is really important to the process. Sasha (President, Intechnic) acts as our project manager on a higher level, while Kristina (Creative Project Manager, Intechnic) works with us on a day-to-day basis. There are others who work behind the scenes, but these three are very hands-on.

How did you come to work with Intechnic?

We did a web search for bigger firms. We noticed they had worked with a large number of music companies with whom we have connections. We reached out to them and decided they’d be the right people for this project based upon their amazing ideas.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

We started looking at the project around June 2017 and hoped to complete it by April 2018. We chose to do some of the construction in-house, which added time to the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re highly satisfied. We had lofty expectations going in and they delivered a look and feel that will put us ahead of our competition. The website is first-class and communicates our message effectively to our average viewer.

How did Intechnic perform from a project management standpoint?

They did a great job. They delivered everything we expected on time and were very responsive. We even gave them extra tasks related to the scope and they were very reasonable about them. We would hire them again for anything web-based. They’re very capable in the UX arena, which can be difficult for an internal team. It’s easy for a company to be blind to its own shortcomings, so their outside view is extremely important to our business.

What did you find most impressive about them?

The initial design for our splash page really excited us and reinforced our decision to work with them. Their vision aligns with ours and their UX ideas help us understand our potential customer base and their view of our company. It’s useful to see how our average customer might perceive our business. They’re a rare find in the marketing space.

Are there any areas they could improve?

No, they’ve executed everything flawlessly. Any delays have been on our side. They helped us develop more internally and motivated us, which affects our whole organization.

BACKGROUND

Introduce your business and what you do there.

I'm the environmental health and safety director corporate for a large manufacturer of trailers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

Many denominators had to be manually pulled together to form monthly and weekly metrics, and they'd occasionally be inaccurate. The challenge was to build an employee-only system that would automatically pull those denominators together and give clear and decisive metrics, and so create actionable intelligence.

SOLUTION

What was the scope of their involvement?

It's a cloud-based reporting system and suppository for information like hours worked, observations, and recordable, lost time, and first aid injuries. From our original vision, it morphed into a holistic management system with open access to stored policies and procedures, instantly created and stored investigations, auto-generated weekly reports filed out to executive bodies, and easily attainable, accessible metrics. There's a model that maps out patterns so we can start building predictions into our strategies for injury reduction.

What is the team dynamic?

We started the project with a discovery workshop, and they had their vice president of internet development there, along with the top business consultant and the president of the company himself.

How did you come to work with Intechnic?

We found them through an online search. Choosing them was easy because they're very close to us. Having that touch-base potential was attractive because the other companies were a flight away, and it would've been more difficult to get somebody to come, sit down, and talk through their proposed product.

How much have you invested with them?

We've spent $200,000 with them so far.

What is the status of this engagement?

We've been working with them since October 2016. We're now going to build different modules into the system for different areas of the business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our working relationship is highly effective. We consider them more as a business partner than that of a supplier-customer relationship. We can call them and ask for revisions or tweaks in the system, and they'll go ahead and do it. They also give us many considerations before we do that.

How did Intechnic perform from a project management standpoint?

The team was one of the attractive features they brought to the table. They've performed very well and are easy to contact. We sometimes give them information that can be slow to dig out. But once they have it, they give us a deadline and they've never failed.

What did you find most impressive about them?

It really comes down to that strength of relationship between the two parties. In regards to Intechnic, we both understand the goal and work mutually to achieve it. They don't just give us what we ask for and then request their pay. They ensure that what we get is the most efficient product.

Advice for potential customers?

The relationship between us and Intechnic is excellent, but maybe this model won't suit other companies. Make sure you feel comfortable communicating with the company completing your work assignments.

I would also say that companies would be hard-pushed to find a company like Intechnic that's clearly nimble and efficient at what it does, and has deep thinkers. Few companies take such a realistic stance to relationships. They're not just developers. They're business consultants, and they'll find the most efficient answers for you.

BACKGROUND

Introduce your business and what you do there.

The Santa Clara Valley Open Space Authority is a special district in Santa Clara County. We conserve land for future generations and have protected over 22,000 acres, with 3 preserves open to the public for hiking, mountain biking, and horseback riding. I am the communications coordinator and oversee all communications within the agency, including the website, writing, collateral, and social media, among other things.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We wanted to update our site to be user friendly and implement features that would make our users excited to visit our site.

SOLUTION

What was the scope of their involvement?

They came out for a 2-day workshop to meet with my team. We set up interviews with staff, board, and other committees, as well as the public. They spent a great deal of time understanding the needs of our users. Based off those interviews, they came up with a site map of what our new website could look like, developed a home page, and presented a concept to us. We are not a typical government agency, so they took the time to understand who we are and the different aspects of what we do, and they made those clear in their design.

The new website was built using In-Portal. The biggest difference between our new site and the previous one is the look: beautiful, rich in color and imagery, and easy to look at. They also came up with a “wizard tool,” which allows website visitors who don’t know much about the preserves we have open to select the type of activity they're interested in doing, as well as the level of activity they're capable of. They navigate through this tool, and in the end, it will tell them which trail to use across our preserves. It really engages the users and helps them understand what it is we offer.

How did you come to work with Intechnic?

After we had defined our scope of work, we issued a request for proposal, narrowed down the list of candidates, and interviewed 3 vendors. We presented Intechnic to the board, who approved the contract.

Intechnic addressed all our needs and wants within that scope of work. Their focus and attention on the user experience made them stand apart from other firms.

How much have you invested in them?

We've spent between $50,000–$75,000 to build the website and currently have a contract for additional support, which was $20,000 for this year.

What is the status of this engagement?

We started working together in March or April of last year, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've received compliments from our partner agencies and the public about how much they like the new look and how easy it is to navigate.

How did Intechnic perform from a project management standpoint?

They're up front about timing, as well as their expectations when it comes to deadlines. We're usually the ones pushing the deadlines back, but they're great at trying to keep us on task. They use Smartsheet to keep track of things. Kristina [Creative Project Manager, Intechnic] has been excellent.

What did you find most impressive about them?

Their biggest strength is their focus on user experience. They're not afraid to push back if you're straying from that vision. I appreciate their constructive criticism and keeping us focused.

Are there any areas they could improve?

They should just continue improving the work they do to understand their clients and what their clients do. We're a very unique government agency, and there are many aspects to understand.

BACKGROUND

Introduce your business and what you do there.

Research Products International is a biochemical manufacturing and lab equipment distribution company. We've been in business since 1970, and have maintained the same line of business. I am the global e-commerce manager of the company. I deal with our new website, ERP system, and data syndications through third-party procurement systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We were looking to upgrade our ERP system. We had an old IBM AS/400-based DOS-like system for inventory, ordering, and other tasks. It wasn't interfaced with our old website at all, it wasn't user-friendly, and it didn't allow for any electronic ordering or documentation in terms of doing business with customers who had higher expectations of us.

SOLUTION

What was the scope of their involvement?

The system was built before my time here at RPI. Intechnic worked with us in developing the enterprise resource planning (ERP) system we're using today. When I was brought in, my job was to facilitate moving data from our old system to the new, test it, and prepare it for use. For this, we worked with a dedicated team of four people from Intechnic's side. At the time, the system was a blank chalkboard, with no customer, organization, order or item data.

Intechnic has also helped design and launch our new website. They helped us redesign our logo, making it more modern and in line with our new tools. Intechnic has also been helping us delve into modern digital marketing, sending e-blasts to customers and giving us the necessary tools to track the process.

Since we are a chemical manufacturer, we need the ability to provide and display a lot more documentation for each item compared to the typical shop selling, say, coffeemakers. We provide certificate analysis (or safety data sheets) that prove chemical purity and stability along with our products so that when researchers are using them in labs, they will know that they have the right stuff at the right potency. This data is sent to the website from our ERP.

We have a sister company in the UK, and Intechnic has performed ERP development and logo redesign for them as well. Their new website is in the works as well, and we hope to have it launched in the next six months.

How did you come to work with Intechnic?

Intechnic was already a partner when I started working with the company, so I cannot speak to the beginning of the relationship.

How much have you invested with Intechnic?

We buy hours from Intechnic in pre-negotiated chunks, but I'm not 100% privy to the specifics of the arrangement. Our owner works with Intechnic's CEO for this. I believe that they have a $150 hourly rate, which is very reasonable. I know that Intechnic is neither the most expensive nor cheapest company out there, but, for what we pay, they bring an awesome value. We are getting great services, we have a good website and tool, and we haven't had to pay an exorbitant amount of money or buy a giant out-of-the-box SAP/ERP system that we couldn't even customize.

What is the status of this engagement?

I've been working with RPI for just over four years, and the project with Intechnic has been my primary focus initially. We needed to get some things going since the ERP had been sitting for a while. It was 14 months from the time when we started planning our data integration and customer loading until we fully went live.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Intechnic has been great. Intechnic's VP of development even visited us on site. He spent a significant amount of time in our building, learning our business top-to-bottom. That has helped Intechnic almost predict what we needed, in some cases. They were able to either bring previous experiences to the table or simply utilize their development brain to figure out how everything was going to work. Intechnic has been in front of us in almost all cases.

Everything with the website and ERP is great. Any issues we've had were more related to the local internet connection going down, rather than something on Intechnic's side. We've bought a new server from Intechnic, and they have been hosting our infrastructure. We've had no performance or reliability issues which could be tracked to Intechnic.

Our digital marketing efforts are relatively new, starting within the last couple of months, so I couldn't share any results for it.

How did Intechnic perform from a project management standpoint?

Intechnic performed well. I would give them an 80% hit rate. The missed ones were more likely because we changed the target at the last minute or because of unforeseen circumstances. You know how it is: sometimes we remove a tile in the ceiling, thinking we're going to replace a lightbulb, but realize that the wire is broken. What we thought would be a five-minute job ended up taking more time. But even when Intechnic missed a deadline, they were able to explain the situation and give us a new proposal. They were usually on top of it quickly.

What did you find most impressive about Intechnic?

Intechnic has a great team with a ton of knowledge. If we're looking to do anything on the web in terms of creating a site, Intechnic seems to have someone on staff who is trained in modern flows, usability, and current statistics on what customers expect in terms of the number of clicks, color patterns, page looks and so on. Intechnic assigned designers, and marketing people to help us, and those people had a seemingly infinite amount of knowledge for whatever questions we had.

Are there any areas Intechnic could improve?

We're a small, family-owned company with fewer than 10 employees. For us, something becoming stuck or non-functional can affect the larger part of the day. Intechnic is a big company with tons of customers, so what might have been our highest-priority issue of the day, could have been lower on Intechnic's list. I can understand this, but our issues are always more important to us.

BACKGROUND

Introduce your business and what you do there.

I’m the IT director for a sugar cooperative company. We have four factories that process sugar beets into sugar.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We had never really had a website, web presence, or image. It truly was building our first public-facing website, not for sales but for presence and information.

SOLUTION

What was the scope of their involvement?

They came in and sat down with the executive team and representatives from our grower board and talked about what we wanted. We were very clear about the boundaries, that it was our external-facing only, and we stopped at that point.

They did an update to our logo. Frankly, they created the entire design. The most painful part of their assignment was to drag content out of us. People think it’s hard to build a new website, but what’s really hard is to figure out what words to put on said website. That was the longest running task in the whole project. We also contracted with them to do a photography shoot for us because we lacked high-resolution images. They came out and did photos of our executive team as well as some photos in the field of farm-related things.

The two primary contacts we had from Intechnic were Sasha and Kristina, their project manager. Andrew came out and visited at one point when we were doing the design work. We also met their photographer when they came out. The rest of their team were in the background doing the work.

How did you come to work with Intechnic?

They had been contracted before I joined the company. I worked with Intechnic for a couple of weeks before I even started my job.

How much have you invested with Intechnic?

We paid $50,000–$75,000 for their services.

What is the status of this engagement?

The project began in April 2015. We opted to go with a hosted model initially and then eventually we’ll pull that inside. If we require any changes, they perform those changes for us and bill us on an hourly rate.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The website turned out very nice. We are happy with it. We went from no website to a very professional looking one. It’s not overly complex. We do have the capability for viewers to email us, where I can see all those emails. It’s nice to see that people have a place to identify that we exist now. We do get feedback via email—people are pleased with the site. Now, they know how to get a hold of us.

How did Intechnic perform from a project management standpoint?

It was relatively informal. Because they were the ones doing all the work, the project management kicked in when it was time for us to provide them with content so they could move on. It was more a function of them staying on us with reminders and calling us back. They had a couple of online tools that they used so we could view wireframes and review changes that they made.

What did you most impressive about Intechnic?

I haven’t worked with a lot of other web developers. I have contracted once for another website to be done. Intechnic was very good at showing us what could be, which helped us to move along and make the decisions we needed to make. With the prior contractor I had worked with, we had to make all the decisions first and then they moved forward. It’s a lot harder to envision if the contractor isn’t showing you what could be.

Are there any areas Intechnic could improve?

Not that I can think of. They did a very good job and did exactly what we asked them to do. We were the biggest pain in the whole project.

BACKGROUND

Introduce your business and what you do there.

We are a medium-sized nonprofit company that works for a conglomerate of employers that need benefits. We provide health insurance, disability, survivor, and retirement products. I’m the Digital Media Specialist responsible for our public facing website, social media, analytics, email, and other digital projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

Our old website was outdated and consisted of almost 900 pages. Our pain points could be boiled down to poor user experience and bloated navigation. We have a really diverse product line as well as a diverse audience. We ended up having 5 widely varied audience groups that we’ve talked to over the years.

SOLUTION

What was the scope of their involvement?

We contracted with them to rebuild our website as a user-friendly marketing piece, and to demonstrate that over time. We did a lot on our end with thought leadership, redeveloping content, and defining our customers’ needs. Intechnic were invaluable in being partners in that.

After the website was rebuilt, our business continued changing, especially in regards to healthcare and legal requirements. We are constantly developing and building new health plans and services. We tasked Intechnic with giving us user experience reports on a regular basis, which results in continuous changes to our website that improve functionality.

After realizing that we have 5 core audiences – B2B employers and the widely varied members they are providing benefits to – figuring out how to navigate people through the site more effectively required another project. We developed a wizard which would make the site more navigationally sound and also allow us to segment our audience more effectively. This allowed our audience to bypass information that didn’t pertain to them.

Another major initiative was consulting with Intechnic on our company rebranding. Pressed for time, we gave them access to our branding guide and asked if they could make it work in a digital space. Our current website is structurally the, but they were able to take our branding guide and make a beautiful digital version of it for our web presence.

How did you come to work with Intechnic?

We developed an RFP [request for proposal] for the website redesign in March 2014, sending it to several companies, finally receiving 5 bids. Intechnic’s was not only the most cost-efficient, they gave us the best proposal. What they were proposing was a 50-page website down from 900, with a structure and tools that would be most useful for member growth. Their cost was also reasonable and within our budget.

What is the status of this engagement?

We officially started working with them June 2014. We have 5 or 6 more projects coming up with them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Intechnic has produced excellent work. Our audience has really appreciated the new website, and common feedback is that it’s easier to navigate, which is huge for us. We have also received some wonderful feedback from a leadership group that our executives are enrolled in, with one of the experts who was a guest speaker highlighting our website as a positive example of design.

The data is also very positive. People are interacting with the website and flowing through it in logical ways that we want. One project with Intechnic this year involved putting a request to discuss health plans with our sales team. We experienced a significant number of sign-ups through the website, resulting in quite a bit of growth for the company.

How did Intechnic perform from a project management standpoint?

We have very much approached our relationship with them as a partnership, and they are not only our developers and thought partners, but project managers in all respects to our web projects. A great example of this is the branding initiative. I came to them in July and said, “We have to redesign our entire website to fit this branding guide and it needs to go live by November 7.” We were giving them only 4 months to bid, do research and development, design, and develop a new style for the website. They worked around our schedule, handled anything that they could on their own, and ensured that they received sign off at all critical moments for items they managed on their end. The project went live on time, and in scope.

What did you most impressive about Intechnic?

Their responsiveness and attention to detail are phenomenal, and their customer service is unparalleled from any vendor I have ever worked with. When you call web companies, you’re really lucky if you get a call back in a week. I don’t think I’ve ever gone more than 24 hours without hearing back from someone when I have a concern. Inevitably in web design, things break. If something breaks, I can send an email with high importance, and they fix it quickly.

In addition, Andrew from Intechnic is an extremely gifted UX designer, among other skills he brings to the table. The entire team has been very helpful

Are there any areas Intechnic could improve?

No - we're very satisfied.

BACKGROUND

Introduce your business and what you do there.

I am the president of business development at an outdoor flooring company. We also have hardscaping porcelain tiles, pool apron products, concrete flatwork products, raised patios, etc. We receive product from throughout the world, remanufacturer them, and ship them throughout the US and Canada as a ready-to-install porcelain flooring system.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We had outgrown our website. When our company first started, we were focusing on residential projects but we’ve been moving towards the commercial side of things with some of our newer systems like the rooftop systems and multi-patio systems. We needed to present ourselves as a more mature company with more in-depth information on the website that could help with sales.

SOLUTION

What was the scope of their involvement?

Intechnic broke the project into 4 stages. They presented us with a package that included the estimated price. Based on our research, their quality of work and pricing is on the higher end of the spectrum, which we were fine with. They set up the new website and online request forms, and they did presentations to show us the progress of the website. I’m not sure if they used a specific platform or if they developed their own. We provided some of the legal information and they did a lot of the description text. We provided the photos that were used on the website. They designed the layout, the functionality, the mobile versions, and developed the logo. They would do what they felt was best and then presented it to us for feedback. They used their own copywriters for a lot of the text that’s on the site.

How did you come to work with Intechnic?

We interviewed a couple of companies after doing some online research. There were quite a few options that were less expensive but the reason we chose Intechnic was because we figured if we chose one of the less expensive options now, we’d probably be dissatisfied with the site in a year or two and end up having to hire another company anyway. We’re a fast-growing company and we wanted the website to fit that growth.

How much have you invested with Intechnic?

We’ve spent between $100,000 and $110,000 on the project.

What is the status of this engagement?

We began working with them 7 months ago and completed the project in January 2017. There are a few details they’re still working on within the website.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’re really happy with the website. The site serves as a sales tool for the sales distributors we’re working with throughout the country. We’ve gotten some good reviews back from distributors. We just got back from the International Builders Show in Orlando which is probably the biggest industry trade show there is, and there were quite a few positive comments about the new website. Because it hasn’t been launched very long, we don’t have any metrics yet.

How did Intechnic perform from a project management standpoint?

We don’t have an in-house IT person, so they did a great job of simplifying everything for us so we could understand the process. We’re very happy with their performance. They kept in touch with us throughout the process.

What did you find most impressive about Intechnic?

We knew we were paying a premium price but we felt like we received a premium product that we’re happy with.

Are there any areas Intechnic could improve?

I don’t have any negative input. Everything seems to be done very well. We never felt like anything was behind or missed.

BACKGROUND

Please describe your company.

We are located in Chicago. The firm I work for is Steven Edsey and Sons. We represent commercial artists, [which] also involves consulting with some clients with their advertising needs.

What is your role and responsibilities?

Senior vice president.

OPPORTUNITY / CHALLENGE

What was your goal for working with Intechnic?

We were trying to create a new website that had a delivery system involved. Being in the art field and video production, we move very large files around.

SOLUTION

Please describe the scope of their work.

I've used Intechnic now four times, two for Steven Edsey and Sons and twice for clients of mine. They did our first one and our current site. They did a second one where it was time to be updated. The other projects, I had clients that needed specific help, both were auto parts companies. One had a very specific database problem involving their inventory, where they had to work with other salvage yards and aftermarket suppliers. Intechnic was able to find the best solution. It was a tough project but they came through.

What was your process for selecting Octal Info with which to work?

I made some calls and did a little research and I found Intechnic. Intechnic said they could do the work we required. We had a working website within four months and were good to go. We were very happy.

Can you provide a ballpark dollar figure for the size of the work that they've done for you?

$30,000 - $40,000.

What were the results of the project?

We started working with them around 14 years ago. The relationship is still ongoing.

RESULTS & FEEDBACK

How well do you think Intechnic performed?

Fantastic, we love our new site. It works and exceeds our expectations. Our first website, we designed it ourselves and this time we went to them and said, "You design it, you're the experts, you do it." We're just thrilled with it, how it looks, and how it functions. The reviews we get from our clients are fantastic. I couldn't be more pleased with Intechnic. Their overall capabilities, from design to initial research, are phenomenal. No one knows my business better than me, but they were able to do some research and figure out what my customers wanted and liked, and then come up with strong solutions to what we wanted to accomplish.

Is there anything unique about them that really makes them stand out, compared to other companies?

I would say it's their front-end more than anything, doing their homework, figuring out what they want to do, and making sure everyone is on the same page before they move forward. They do an exceptional job at that.