# Intechnic Intechnic Reviews (21), Pricing, Services & Verified Ratings - Verified - 4.8 out of 5 average review rating - 0 connections joined Intechnic's Network [Visit Website](http://www.intechnic.com) [Get a Custom Proposal](https://clutch.co/profile/intechnic) **Results-driven websites** We solve the most complex user experience challenges for the world's leading companies. Intechnic delivers quantifiable business results by aligning our clients’ business objectives with their users’ needs. We always put the user first and start with research, not opinions. Our approach connects with your users, executes your strategy, and aligns with your company’s goals. We have over 20 years of experience serving as a partner to global organizations to ensure client success, drive engagement, and scale revenue. We also make the world around us better by improving one experience at a time. Why are we so passionate about it? Life is too short to be wasted on frustrating UX. ## Company Information - Minimum project size: $10,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 4 Locations: - Chicago, IL (Headquarters) - London, England - Melbourne, Australia - Latvia - Founded in 1997 - 2 languages: English, Spanish ## Services, Focus Areas, Industries, and Clients ### Service Lines - 100% UX/UI Design ### Focus Areas - User Experience Focus: - 50% UX Strategy - 25% Usability Testing - 25% User Research ### Industries - 50% Business services - 50% Medical ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.4 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Intechnic's pricing varies significantly, with projects ranging from $5,000 to $1.5 million. Clients generally perceive strong value for their investment, highlighting high-quality UX/UI design and effective project management as key benefits. **Most Common Project Size**: $50,000 to $199,999 based on 17 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - UX/UI Design: $10,000 to $49,000 based on 8 reviews - Web Design: $50,000 to $199,999 based on 4 reviews - Web Development: $50,000 to $199,999 based on 4 reviews - Custom Software Development: $50,000 to $199,999 based on 2 reviews - Other Design: $50,000 to $199,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Intechnic Review Insights Overall Review Rating: 4.8 - Quality: 4.7 - Schedule: 4.5 - Cost: 4.4 - Willing to Refer: 4.8 ### Top Mentions - High-quality work (14 mentions) - Timely (7 mentions) - Great project management (5 mentions) - Exceptional performance (4 mentions) - Detail-oriented (3 mentions) - Flexible (3 mentions) - Knowledgeable (3 mentions) - Unique expertise (3 mentions) - Well-organized projects (3 mentions) - Accessible (2 mentions) - Communicative (2 mentions) - Easy to reach (2 mentions) - Experienced (2 mentions) - Passionate about their work (2 mentions) - Proactive (2 mentions) - Professional (2 mentions) - Reasonable pricing (2 mentions) - Reliable (2 mentions) - Team players (2 mentions) - Patient (1 mentions) ### Review Highlights **Challenges with Regulatory Knowledge** Some clients noted that Intechnic could improve their understanding of industry-specific regulations. This gap occasionally led to rework and additional iterations, suggesting a need for more upfront research in regulated industries. **Industry Knowledge and Insights** Intechnic brings valuable industry knowledge and insights to their projects. Clients appreciate their ability to benchmark against industry standards and provide informed recommendations based on best practices. **Effective Problem Solving** Intechnic is praised for their problem-solving abilities. They are proactive in identifying potential issues and providing effective solutions, ensuring that projects stay on track and meet client expectations. **Dependable Long-Term Partner** Clients view Intechnic as a reliable long-term partner, valuing their ongoing support and willingness to continue improving and optimizing projects post-launch. Their commitment to client success extends beyond initial project completion. **Positive Impact on Business Metrics** Intechnic’s work has led to measurable improvements in business metrics such as usability scores, Net Promoter Scores, and conversion rates. Clients report significant growth and improved customer satisfaction as a result of their engagement. **Comprehensive Support Services** Intechnic offers comprehensive support services, including ongoing maintenance, updates, and optimization. This ensures that clients’ digital platforms remain effective and up-to-date, contributing to long-term success. **High-Quality Deliverables** Clients report high satisfaction with the quality of Intechnic’s deliverables. Their designs are not only aesthetically pleasing but also functional and aligned with client goals, leading to improved business outcomes. **Initial Learning Curve with Large Organizations** Intechnic faced initial challenges with project management in large organizations due to the complexity and number of stakeholders involved. However, they adapted and improved their processes over time to meet client expectations. **Value-Driven Services** Intechnic is noted for providing excellent value for their services. Clients feel that the investment in Intechnic’s expertise and quality of work is justified by the significant positive impact on their business. **Passionate and Dedicated Team** Intechnic’s team is described as passionate and dedicated. They take a genuine interest in their clients’ projects and work diligently to deliver the best possible results. Their commitment is evident in their attention to detail and proactive problem-solving. ### Intechnic Reviews #### UX/UI Design for Johnson & Johnson (Featured Review) **The Project** - Services: UX/UI Design - Project size: $200,000 to $999,999 - Project length: Mar. 2021 - Ongoing **Project Summary**: Intechnic has redesigned the UI/UX of a website for a large pharmaceutical healthcare company, using Figma for their designs. Their involvement has included addressing the challenges the website previously had. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Associate Director, Johnson & Johnson - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Nov 18, 2022 **Feedback Summary**: The client is very impressed with the thoughtful and user-friendly UI/UX designs delivered by Intechnic. Although the team had some challenges with the client’s workflow, they were able to overcome them. Since then, they’ve been very communicative and creative, bringing excellent ideas to the table. "“Intechnic has helped us think about what we can do to best help our particular users; they’re very singularly focused.”" **BACKGROUND** Introduce your business and what you do there. I’m an associate director at Johnson & Johnson, a pharmaceutical healthcare company. In my position, I oversee our access and affordability website, Janssen CarePath, which is the digital property our users go onto to access their medication. Through this site, we address the barriers of why patients can’t start with a particular medication. Additionally, we help doctors overcome any barriers they might have in prescribing medication to their patients. The biggest barriers we address are financial barriers in the US. Often, people don’t take their medications because they can’t afford them, so we provide savings programs and various other programs to help them afford them. We also provide doctors with information that they can give their patients about how they can afford their medications. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We wanted a technical team to redesign our Janssen CarePath website and address certain shortcomings we knew it had. Our former website wasn’t user-friendly; it was very confusing because it had a lot of information but didn’t have a clear path for users to follow. Thus, we hired Intechnic to help us determine the smoothest and easiest way to bring users to the website and understand the next steps with a clear and concise direction. **SOLUTION** What was the scope of their involvement? Intechnic has helped us redesign our website’s UI/UX. Initially, we had another strategy research agency conducting interviews about what people thought of the website, as well as performing user testing. Then, we provided Intechnic with all this information for them to design a new website that addressed all the shortcomings we had identified. They used Figma for the designs. This website has two sides to it: a publicly accessible side and a password-protected side. I’m in charge of the publicly accessible side, for which Intechnic has already delivered the designs. Currently, my counterpart is still working on the password-protected side, and Intechnic is still involved in that portion of the project. What is the team composition? We’ve worked with around seven people from Intechnic, including Andrew (CEO & Founder). How did you come to work with Intechnic? A coworker who had worked with them told us about Intechnic. Based on our research, their background, and some conversations we had, we decided that Intechnic would be the right vendor to help us lead the UI/UX redesign project. We trusted their designers and liked their previous design work. How much have you invested with them? We’ve spent $250,000 on the design work for the publicly accessible side of our site. What is the status of this engagement? We started working together in March 2021, and Intechnic has already delivered the frontend designs. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Internal employees are very impressed with the UI/UX designs done by Intechnic. They’re very excited about our website’s upcoming relaunch because it hasn’t been redesigned since its launch seven years ago. Intechnic put a lot of thought into designing the new frontend to make it very user-friendly. How did Intechnic perform from a project management standpoint? Intechnic’s project management had some difficulties initially because they didn’t have experience working with our company at the level we work at. This particular website represents every medication brand in the Janssen/Johnson & Johnson portfolio, so many stakeholders are involved. Throughout the project, I’ve had to get approvals from around 70 different people. For me, getting those approvals can be time-consuming, and Intechnic initially expected it to be a lot quicker, so there was a learning curve. Once they figured out how to negotiate that, the project started moving very quickly. We’ve mainly communicated via Microsoft Teams and Zoom, and we’ve also had a few phone calls. What did you find most impressive about them? The new ideas that Intechnic brings to the table are impressive. They aren’t afraid to challenge us when we need to be challenged, which is very helpful. Some stakeholders involved in the design process thought they knew exactly what they wanted from the website, and they didn’t want to deviate from those ideas. However, Intechnic challenged those ideas and got everyone to understand their vision of what was possible. A lot of times, some people at Johnson & Johnson tend to look at competitive websites and want to do the same. Still, Intechnic has helped us think about what we can do to best help our particular users; they’re very singularly focused. Getting our key stakeholders to appreciate and understand what was important to us was hard and took a long time, but Intechnic was ultimately successful in doing so. Are there any areas they could improve? As mentioned above, it was difficult for Intechnic to understand how our organization works. Still, they were able to figure it out and adapt to the style that Johnson & Johnson requires. Everything has worked out nicely since then, and we’re very satisfied with them overall. Do you have any advice for potential customers? Intechnic has great ideas about what the market is doing, but you still need to ensure that those ideas will work in your particular industry. --- #### UX/UI Design for Healthcare Company **The Project** - Services: UX/UI Design - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2021 - Nov. 2022 **Project Summary**: A healthcare company hired Intechnic to provide UX/UI design services on two portals. After a discovery phase, the team created step-by-step user flows and different iterations for screen layouts using Figma.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** UX Manager, Healthcare Company - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Jun 5, 2023 **Feedback Summary**: After engaging with Intechnic, the client saw vast improvements in their usability and Net Promoter scores. The team was knowledgeable about UX/UI design, and passionate about creating high-quality work. The client was impressed with the team’s flexibility and dedication to the project.  "“They were passionate and always tried to provide us with a great experience.”" **BACKGROUND** Introduce your business and what you do there.I am a UX manager for a large healthcare company.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic?We were redesigning a portal and wanted to ensure that we were providing a great UX/UI experience. We hired Intechnic to help us conduct UX research and VOC, design the UX creatives, perform user testing, and ultimately develop our designs.  **SOLUTION** What was the scope of their involvement?Intechnic started with an audit of our screens because we have many flows and products that share the same portal. They conducted interviews with our patients because we have two portals; one is for our patients, and the other is for our healthcare providers. Intechnic also interviewed internal users who influence what goes into the portal. After this research, they developed mock-ups for improved flows that would provide the same functionality because we needed everything to end up in the same place. We gave them a general theme to start with, and they took it from there. They created step-by-step flows and then got feedback from real users and began making tweaks. From there, Intechnic started building our designs and came up with thousands of pages of different iterations. Intechnic was responsible for laying out the components on the screens and the flow. One of the more complex pieces of the project was the enrollment process because it had many different variations, but Intechnic was able to put together a product that had a consistent look and feel for all the brands. The flows all work differently and have various steps, but they flow seamlessly. Intechnic solely used Figma for the design. What is the team composition?We worked with the CEO, a project manager, a research lead, two UX design leads, and at least two offshore designers. How did you come to work with Intechnic?I had worked with Intechnic previously on a few projects and was very happy with the work they provided. I recommended Intechnic to my new team because they had been so successful previously. How much have you invested with them?We spent around $1.5 million with Intechnic. What is the status of this engagement?We worked together between January 2021–November 2022.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The designs they came up with were intuitive, user-friendly, and great from a visual perspective. When we go to launch new products, it's very easy to find existing brands that are similar and more or less copy the logos. We’re now able to launch new products with very minimal effort. Our usability score for our patient portal was initially 67, which went up to 86 after Intechnic finished their work; this was from a sample size of 30 people across multiple brands. Our provider portal went from 81.5 to 89, and our Net Promoter Score (NPS) score went from 40 to 63. We’ve had good external feedback, and many demos are being set up because people want to try out our product. We’ve also been told that our portal is better than one of our competitors, which was a huge compliment. People who were also unwilling to use the portal before have been willing to try it out. How did Intechnic perform from a project management standpoint?Any time there were delays, they were not on Intechnic’s end. We had to make a few changes that they responded to. They were good about getting everything to us on time and were flexible with the things we threw their way. As a whole, they did an excellent job. Vitaliy (Sr UX/UI Project Manager) was great and kept track of so many things that were happening. The project management was organized, even though there were thousands of screens. Intechnic kept a very large and complicated project manageable with their work. We used ClickUp for approvals and project management and Smartsheet to keep track of the screens. We communicated via Zoom 2–3 times a week. What did you find most impressive about them?They did a great job breaking down each part of the UX, providing alternative solutions, and benchmarking it with the industry. They also used analytics to prove a point, so we always had real data helping us make decisions, not just opinions. Intechnic is the only true UX agency we’ve found; because of that, we know they care about the UX portion of the project. Where other companies are willing to skip over the UX, Intechnic focuses on it. They were passionate and always tried to provide us with a great experience. The team was also keen to hear other ideas and honestly assessed the ideas in front of them. Are there any areas they could improve?They could have asked more questions about our industry's regulations because we had to go back later in the process and rework some of the designs. We needed regulations included in some of the designs, and there wasn’t room for that in some of the original drafts. Do you have any advice for potential customers?Intechnic does very well when they have all the requirements and start creating. Ensure they have everything they need and an understanding of everything upfront to be successful. This might require some brainstorming sessions or collaborating on wireframes at the beginning of the engagement, but it will help in the end. If you know your requirements and can clearly communicate them, Intechnic will be very successful.  --- #### UX/UI Design for Johnson & Johnson **The Project** - Services: UX/UI Design - Project size: $200,000 to $999,999 - Project length: Mar. 2021 - Ongoing **Project Summary**: Intechnic has redesigned the UI/UX of a website for a large pharmaceutical healthcare company, using Figma for their designs. Their involvement has included addressing the challenges the website previously had. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Associate Director, Johnson & Johnson - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Nov 18, 2022 **Feedback Summary**: The client is very impressed with the thoughtful and user-friendly UI/UX designs delivered by Intechnic. Although the team had some challenges with the client’s workflow, they were able to overcome them. Since then, they’ve been very communicative and creative, bringing excellent ideas to the table. "“Intechnic has helped us think about what we can do to best help our particular users; they’re very singularly focused.”" **BACKGROUND** Introduce your business and what you do there. I’m an associate director at Johnson & Johnson, a pharmaceutical healthcare company. In my position, I oversee our access and affordability website, Janssen CarePath, which is the digital property our users go onto to access their medication. Through this site, we address the barriers of why patients can’t start with a particular medication. Additionally, we help doctors overcome any barriers they might have in prescribing medication to their patients. The biggest barriers we address are financial barriers in the US. Often, people don’t take their medications because they can’t afford them, so we provide savings programs and various other programs to help them afford them. We also provide doctors with information that they can give their patients about how they can afford their medications. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We wanted a technical team to redesign our Janssen CarePath website and address certain shortcomings we knew it had. Our former website wasn’t user-friendly; it was very confusing because it had a lot of information but didn’t have a clear path for users to follow. Thus, we hired Intechnic to help us determine the smoothest and easiest way to bring users to the website and understand the next steps with a clear and concise direction. **SOLUTION** What was the scope of their involvement? Intechnic has helped us redesign our website’s UI/UX. Initially, we had another strategy research agency conducting interviews about what people thought of the website, as well as performing user testing. Then, we provided Intechnic with all this information for them to design a new website that addressed all the shortcomings we had identified. They used Figma for the designs. This website has two sides to it: a publicly accessible side and a password-protected side. I’m in charge of the publicly accessible side, for which Intechnic has already delivered the designs. Currently, my counterpart is still working on the password-protected side, and Intechnic is still involved in that portion of the project. What is the team composition? We’ve worked with around seven people from Intechnic, including Andrew (CEO & Founder). How did you come to work with Intechnic? A coworker who had worked with them told us about Intechnic. Based on our research, their background, and some conversations we had, we decided that Intechnic would be the right vendor to help us lead the UI/UX redesign project. We trusted their designers and liked their previous design work. How much have you invested with them? We’ve spent $250,000 on the design work for the publicly accessible side of our site. What is the status of this engagement? We started working together in March 2021, and Intechnic has already delivered the frontend designs. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Internal employees are very impressed with the UI/UX designs done by Intechnic. They’re very excited about our website’s upcoming relaunch because it hasn’t been redesigned since its launch seven years ago. Intechnic put a lot of thought into designing the new frontend to make it very user-friendly. How did Intechnic perform from a project management standpoint? Intechnic’s project management had some difficulties initially because they didn’t have experience working with our company at the level we work at. This particular website represents every medication brand in the Janssen/Johnson & Johnson portfolio, so many stakeholders are involved. Throughout the project, I’ve had to get approvals from around 70 different people. For me, getting those approvals can be time-consuming, and Intechnic initially expected it to be a lot quicker, so there was a learning curve. Once they figured out how to negotiate that, the project started moving very quickly. We’ve mainly communicated via Microsoft Teams and Zoom, and we’ve also had a few phone calls. What did you find most impressive about them? The new ideas that Intechnic brings to the table are impressive. They aren’t afraid to challenge us when we need to be challenged, which is very helpful. Some stakeholders involved in the design process thought they knew exactly what they wanted from the website, and they didn’t want to deviate from those ideas. However, Intechnic challenged those ideas and got everyone to understand their vision of what was possible. A lot of times, some people at Johnson & Johnson tend to look at competitive websites and want to do the same. Still, Intechnic has helped us think about what we can do to best help our particular users; they’re very singularly focused. Getting our key stakeholders to appreciate and understand what was important to us was hard and took a long time, but Intechnic was ultimately successful in doing so. Are there any areas they could improve? As mentioned above, it was difficult for Intechnic to understand how our organization works. Still, they were able to figure it out and adapt to the style that Johnson & Johnson requires. Everything has worked out nicely since then, and we’re very satisfied with them overall. Do you have any advice for potential customers? Intechnic has great ideas about what the market is doing, but you still need to ensure that those ideas will work in your particular industry. --- #### UI/UX Design for Metal Solutions Company **The Project** - Services: UX/UI Design - Project size: $10,000 to $49,999 - Project length: May - Oct. 2022 **Project Summary**: A metal solutions company hired Intechnic to provide UI/UX design. They created the client's screen designs using Figma and also offered their professional insight to make quality products. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Product Owner, Ryerson Holding Corporation - Industry: Manufacturing - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 31, 2022 **Feedback Summary**: The client could unify their image across their platforms thanks to Intechnic's UI/UX design work. Intechnic was timely, responsive, and always available to ensure a good project management process. The team also praised their ability to overcome issues and deliver user-friendly materials. "''Their screen-designing skills were crisp, clean, and understandable.''" **BACKGROUND** Introduce your business and what you do there. I’m a product owner at Ryerson Holding Corporation, a metal solutions company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We needed help with enhancing and marking our software’s screen designs pop. **SOLUTION** What was the scope of their involvement? Intechnic did UI/UX design for us using Figma as the main tool. They did a lot of work on user personas to let us know how the users would interact with particular functionalities.  In addition, they gave us best practices and advice on color designs and other things that would attract the eye. Intechnic’s team recommended not to use too much color to avoid what they call the ‘’Skittles Effect’’. Thanks to that, we have a specific color scheme across all our pages and applications. Overall, they gave us feedback on our ideas based on their knowledge and user research. What is the team composition? We worked with a senior project manager, a UX strategist and researcher from their team, and their chief experience officer. How did you come to work with Intechnic? They were already working on website development with another department in our company, so they referred them to us when we faced screen design challenges. How much money have you invested in this partnership? We spent $25,000–$50,000 with them on this project. What is the status of this engagement? We worked together from May–October 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They helped us unify our designs across our platforms, enabling us to use templates in the future to keep a consistent image for our company. In addition, the testers we used for the platform liked the UI/UX of the app. How did Intechnic perform from a project management standpoint? They stayed on budget and overcame our communication challenges. Regarding tools, we used ClickUp, Smartsheet, and email to ensure constant communication — they were timely, responsive, and always available for us. What did you find most impressive about them? Their screen-designing skills were crisp, clean, and understandable. Moreover, their deliverables were easily transferable, which was one of their strongest attributes. Are there any areas they could improve? In the beginning, we didn’t have a lot of communication due to their designers being off-site. That caused a bit of a lag in the process, but that improved throughout the process. Do you have any advice for potential customers? Ensure that you have open lines of communication, which is key and vital for this kind of partner. Additionally, sick to the deadlines you agree upon. --- #### Universal Signup Form Dev for Pharmaceutical Company **The Project** - Services: Web Design - Project size: $200,000 to $999,999 - Project length: Mar. 2022 - Ongoing **Project Summary**: Intechnic has designed a patient signup form for a pharmaceutical company. The form allows users to sign up for programs across the firm's brands. The iterations are based on the client's compliance feedback. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Product Director, Pharmaceutical Company - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Oct 28, 2022 **Feedback Summary**: The company is close to finalizing the design, thanks to Intechnic's services. The team's workflow is great. They incorporate all of the client's feedback into the design and keep the project on track. Their resources leverage their in-depth knowledge to deliver quality work that meets requirements. ""I'm impressed with their wealth of knowledge based on UX results they've collected."" **BACKGROUND** Please describe your company and your position there. Product Director for a pharmaceutical company.  **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Intechnic? We hired Intechnic to design a seamless patient signup form that would allow them the choice of signing up for multiple programs all in one form. Currently patient programs are sprinkled across a few sites, making it difficult to locate and time consuming to fill. **SOLUTION** How did you select this vendor and what were the deciding factors? A reference from another business unit within our organization that recently used Intechnic and had a great experience. Describe the project in detail and walk through the stages of the project. Project began with understanding the issues we face today. This then began strategies on how to design a form that is flexible enough to 'universally' apply across any of our brands. Design feedback was taken for 2-3 months between us and Intechnic, and then design work and iterations were made based on our medical compliance feedback. How many resources from the vendor's team worked with you, and what were their positions? 2-3 main resources including Andrew (CEO) Emma (UX Strategist) and Vitaly (Project Manager) **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We are at a point of finalization of Intechnic's design for a specific brand, which took several iterations to accommodate the privacy and legal needs while keeping the patient UX top of mind. How effective was the workflow between your team and theirs? Emma has done a great job ensuring that all feedback was being incorporated and brought up any risks along the way that helped keep the project on task. What did you find most impressive or unique about this company? I'm impressed with their wealth of knowledge based on UX results they've collected to validate any hypothesis we or they make. Are there any areas for improvement or something they could have done differently? Given they worked with my company in the past, foreseeing some issues that eventually came to the surface may be an area to work through. Some significant roadblocks we faced were time and cost-consuming, and one that UX developers familiar with the company could have raised earlier. --- #### UI/UX Design for SaaS Management Company **The Project** - Services: Other Design, UX/UI Design, Web Design - Project size: $50,000 to $199,999 - Project length: Mar. 2022 - Ongoing **Project Summary**: Intechnic was hired to perform a UI/UX review of a SaaS company’s website. They performed extensive research and collected data on the client’s current website to prepare for an entire redesign. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing, AvePoint - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 19, 2022 **Feedback Summary**: Intechnic has produced an easily understandable and organized blueprint for the client to follow while taking steps to fully redesign their website. Their flexibility and professionalism have impressed the client, and they have been communicative and responsive throughout their partnership. "“They are so flexible and willing to accommodate things, no matter what we throw at them.”" **BACKGROUND** Introduce your business and what you do there. I am the director of marketing at AvePoint. We are a SaaS management company focused on data protection in a multitude of different industries globally.     **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? Our overall goal is to do a website redesign, but we needed someone to do a review of our website to start. We knew that this would be a big task and a huge investment on our end, and we needed someone to help us make sure we were heading in the right direction. We were looking for guidance and justification for confirmation of our own internal instincts.  We hired Intechnic to perform a UI/UX investment review and to come up with a blueprint that mapped out what direction we should go in for our website redesign. **SOLUTION** What was the scope of their involvement? On day one, they gave us a plan and had a whole guide for how the project would take place and what their expectations were. So far, they’ve completed a blueprint for us in order to organize actionable things that we can do. They’ve also created a timeline for us to reach our goal in a reasonable timeframe. Intechnic is helping us figure out where we should start, and how to best organize our website. They’re doing this by pointing out a large majority of the positives and negatives on the website that we currently have, and breaking those down in a very digestible way for us to understand. These findings are being placed in a blueprint design to submit additional suggestions for us.  They are showing us where our hurdles are going to be, starting at the root and foundations of the website. Our website serves as a storefront for our company, and they are teaching us how to use it in a more fluid and impactful manner.  They are confirming ideas that we initially came up with, which are putting us on a path to better execute and improve our website’s UI/UX. Intechnic is helping us to match the creative piece with the journey and feel that we want to bring our customers.  What is the team composition? There are two main people that we work with, but there is also a team of about three people who work behind the scenes to present the deeper key findings from user interviews.  How did you come to work with Intechnic? I wasn’t involved in finding Intechnic, but I believe that we found them through a Google search.  How much have you invested with them? We’ve invested between $75,000–$80,000 so far.  What is the status of this engagement? We began working together in March 2022, and it is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They’ve delivered the blueprint to us, but we haven’t gotten to the point where we’ve started on website design. So far with the recommendations they’ve given us, we’re confident that we will be able to measure success in the future.  How did Intechnic perform from a project management standpoint? They are so professional in everything that they’re doing, and the project management is no exception. We wouldn’t be moving forward with them if they weren’t providing us with top-notch project management. Everything is completed in an organized and methodical way that allows us to professionally communicate all the information back to our investors.  We typically communicate with them through Microsoft Teams, Zoom, email, or phone calls.  What did you find most impressive about them? They’re very open, communicative, and always offer up solutions along the way if we’re stuck. They’re extremely patient with our team, especially in the beginning phases when there were a lot of different people coming in and out of the project. They’ve been top-notch in everything.  They also haven’t oversold themselves. Even during the interview process, it never felt like a sales pitch to us. They’ve proven to be knowledgeable and actionable in what they’re doing, and they care about the project.  They are so flexible and willing to accommodate things, no matter what we throw at them. It always feels like we’re getting good quality work.   Are there any areas they could improve? I don’t know that they could be doing anything more for us. Do you have any advice for potential customers? I highly recommend them. If you have a website redesign or need an evaluation and you’re not sure where you need to start, you should use Intechnic. There is no project that is too large or too small for them, and they treat you with respect no matter what you’re working on. --- #### UI/UX Audit & Design Consulting for E-Commerce Platform **The Project** - Services: UX/UI Design - Project size: $50,000 to $199,999 - Project length: Jan. - July 2022 **Project Summary**: Intechnic was hired to redesign an e-commerce platform and assist with UI/UX development. They performed an audit of the company’s website and collected data to direct the design process. **Review Rating**: 4.0 - Quality: 3.5 - Schedule: 2.5 - Cost: 0.0 - Willing to Refer: 3.5 **The Reviewer** Director, Medical Device Company - Industry: Manufacturing - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 13, 2022 **Feedback Summary**: Intechnic met the client's objectives except for one particular design. They produced a well-researched design that the client was happy with, but a lack of communication at times left one of their designs missing from the output. "“The project changed because their in-depth research led us down a different path, but ultimately we did not finish what we set out to do.”" **BACKGROUND** Introduce your business and what you do there. I am the director of a digital experience platform.    **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We originally built an e-commerce platform on a tight timeline and small budget, and we didn’t have much help from any UI or UX development teams. We had pages on our platform that we felt weren’t very user-friendly, but didn’t have a core competency around UI, so no one was able to fix those pages.  We needed the site to be easier for our customers to navigate, so we hired Intechnic to redesign the platform and help with the UI and UX development of specific pages on our platform. **SOLUTION** What was the scope of their involvement? The first few months of our partnership involved a lot of research. Intechnic started by using some of our information surrounding our customers. We knew specifically the market we were targeting, so we directed Intechnic to those people to ask questions about what they needed from the platform.  They also did an audit of our site to determine what was most upsetting to customers and where we needed to turn our attention. We came in with one idea of what we wanted to focus on, and Intechnic took us in a different direction and opened our eyes to the idea that there was more that we needed to consider in trying to determine a starting point.  The last two months were focused on the design process, and Intechnic used Figma to show us their designs. What is the team composition? We worked with one of the founders who had a lot of thoughts and opinions on the direction we should go in. We also worked with John (Customer Success Manager) who was the main person guiding us to what was next and who we needed to talk to. We also had a design team that was led by one individual.  How did you come to work with Intechnic? One of the members of my team is a former marketing manager for one of our business units, and when he joined we were in the process of realizing that we needed to do some redesigning of our e-commerce platform. He recommended a few places we could work with, and Intechnic was one of those places.  We went through a process of making phone calls and asking questions to determine what we thought the best fit was for us. Some of the other companies that we talked to didn’t seem to have much flexibility in their process, which we felt we needed because we were catering to a specific market.  One of the things that we liked about Intechnic was that they seemed like they were willing to be flexible in their process and to adapt to what we needed. We ultimately decided to go with Intechnic because they seemed like they were the best fit.  How much have you invested with them? We invested more than $50,000 with Intechnic.  What is the status of this engagement? We worked with Intechnic between January–July 2022.  **RESULTS & FEEDBACK** Describe the impact this engagement has had on your business.  At this point, we have not been able to implement their designs onto our platform. We had a small development team who was brand new, so we weren’t prepared to implement the design suggestions that they brought to us.   It’s taken more work to get those designs onto our platform because we had a gap between the design and development when we worked with Intechnic. We are still in the process of scheduling our own development team to apply the designs that Intechnic came up with.  Some of that was our fault because we weren’t ready to receive those designs and move them onto the site, but we were initially under the impression that they would bring the ability to not only design these changes, but implement them onto our website as well.  How was the project management handled?  When we started with Intechnic, we were under the impression that we were investing with them to work on something specific, and throughout the process, we were coached away from that goal.  The project changed because their in-depth research led us down a different path, but ultimately we did not finish what we set out to do. We ran out of time, and still don’t have the design we originally asked for. We could have been more firm about what we wanted to do, but we did try to communicate what we needed from them, and it didn’t feel like our voice was being heard.   John was always a great resource to reach out to for help and to get us on the phone with the right people. We didn’t have any issues with the personal side of the project management, but it was a struggle to figure out the toolset that they were using.  We felt like they were behind in showing us the work. It took a lot of emailing back and forth for them to put a timeline and a schedule together for us. Once we received the schedule, it was a helpful tool for us to understand where we were in the process and when we should have been expecting to see certain things or where we needed to get our developers involved.  They were also very focused on the designs, and didn’t always consider the developers and what they needed to do. There was some debate between Intechnic and our developers about what made the most sense regarding our specific platform.   Is there anything that the vendor did well or that you would consider a strength?  We do believe that there was some value in the partnership with Intechnic. Their design was great, and we were impressed with the design skill that they brought to the table.  We really loved the designs they put forward and the process they presented to determine the needs of our customers. They used that research to drive a lot of the design process and determine what needed to be on our platform. It was eye-opening and showed us things we didn’t know or recognize about customers. In what specific areas can they improve?  There were some things from a customer perspective that definitely could have been improved.  There could have been better work in terms of scheduling and transparency about the direction we were headed in. As a customer, we met a lot of our goals, but we didn’t meet all of them. We didn’t always have great visibility into the process and when we could expect things to be finished. It would have been helpful to get a schedule early on in the process because it would have indicated that we were not on track to get what we originally asked for. We assumed that Intechnic would make those plans happen, but without visibility and knowing the overall schedule, we couldn’t see that those things weren’t on the schedule.  We didn’t learn about Figma until much later in the process, and we felt like that could have been a helpful tool because of the disorganization that occurred when they first tried to show us the designs. Instead of phone calls back and forth, we believe that if we had used Figma, the process would have been smoother for signing off on things.  One of the reasons we initially chose Inctechnic was because they were flexible about figuring things out, even if it broke away from the design process they normally followed. We talked about this at the beginning of the process, but that flexibility was never implemented once we started working with them, and it would have been very helpful.  It also didn’t feel like there was much of a bridge between design and development. It would have been nice to have someone who could blend those two sides to make sure that what was being designed fit our platform. It felt like the design didn’t always have the developer in mind, and that made things difficult. Despite their research, we needed them to complete what we set out to do, which did not happen. At the end of the day, our company feels like we didn’t get what we were after.  Do you have any advice for potential customers? Know what your goals are, and try to set the engagement towards those goals directly. Set an expectation for things that have to get done no matter what. Respect the design process, but know what you need and insist on that being the first priority.  --- #### UX Audit for Machinery Company **The Project** - Services: UX/UI Design - Project size: $10,000 to $49,999 - Project length: Aug. 2018 - Ongoing **Project Summary**: Intechnic performed a site audit for a machinery company. The team analyzed the UX/UI of a large number of pages on a collection of websites to establish areas for improvement. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 3.0 - Willing to Refer: 5.0 **The Reviewer** Digital Communications, Machinery Company - Industry: Manufacturing - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 11, 2019 **Feedback Summary**: Intechnic provided essential information for site improvement in the form of a digestible and engaging presentation. The team’s fluid workflow and efficient approach make them a valuable partner. ""Intechnic did a very thorough job of reviewing our web pages." " **BACKGROUND** Introduce your business and what you do there.  I’m part of the digital marketing team at a machinery company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We wanted a UX audit of our sites to check and see if we needed to redesign them. We were hoping to identify pain points and find out if our sites were easy to navigate.  We also wanted to see where we stood amongst our competitors and understand how other people in our industry felt about our sites. **SOLUTION** What was the scope of their involvement? Intechnic went through all of our websites, reviewing thousands of products on various pages. Now that they’ve completed the audit, we’ve asked them to help us come up with a plan to fix issues on several pages. After we implement short-term updates, we’re planning to have them help us create a long-term redesign solution. How did you come to work with Intechnic? A former employee of my company chose them. How much have you invested with them? We’ve spent somewhere between $25,000–$50,000. What is the status of this engagement? The project started in August 2018 and is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Intechnic did a very thorough job of reviewing our web pages. Also, their final presentation of their findings was amazing. It was detailed, easy to follow, and included a sizable amount of useful data. How did Intechnic perform from a project management standpoint? Although my experience working with Intechnic was limited, it seemed like their facilitation of the audit was smooth. I haven’t heard any of my colleagues complain about missed deadlines or anything of that nature. What did you find most impressive about them? I have nothing else to add. Are there any areas they could improve? None that I have seen. Do you have any advice for potential customers? I do not. --- #### Web Development & UX Audit for Mammogram Provider **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: June 2018 - Ongoing **Project Summary**: Intechnic is redesigning and developing a website, following a UX audit of the site's features such as its online scheduling system and location finder. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Digital Strategst, Mammogram Provider - Industry: Hospitality & leisure - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 26, 2018 **Feedback Summary**: Working with Intechnic has been a great experience thus far. Their talented team of developers is dedicated to redesigning a site based on extensive user research. Their solutions and data-driven approach sets them apart. They're also reasonably priced, responsive, and timely. "“They're very timely, responsive, and take ownership in their work.” " **BACKGROUND** Introduce your business and what you do there. I'm the digital strategist for a mammogram provider. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We wanted to more effectively convey our message on our website as our business grew. We engaged Intechnic to help design and develop a new website, since our previous site wasn't scalable. **SOLUTION** What was the scope of their involvement? Intechnic performed a UX audit to analyze our online schedule and other features of our site. They're in the process of redesigning and developing the site from scratch, incorporating features that made it easier for us to partner with hospitals and communicate more information to site visitors. What is the team composition? We work with about five people on their team, including the CEO, VP of development, and a project manager. How did you come to work with Intechnic? We found them on Clutch and felt they would be a trustworthy company to work with based on their previous reviews. After a few calls with other vendors, they also stood out because they asked questions and wanted to know more about our business compared to others. They believed in our messaging and understood what we were trying to accomplish. I also liked that they were reasonably priced, very research-driven, and wanting to solve issues for our patients as they thought of ways to redesign the site. How much have you invested with them? We've invested a little over $110,000 thus far. What is the status of this engagement? We've been working with them since around June 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We don't have any results to report yet, since we're just moving into the design phase. However, we're very happy with their well-researched approach thus far. How did Intechnic perform from a project management standpoint? They're very timely, responsive, and take ownership in their work. They're also extremely talented, detail-oriented, and dedicated to the research-driven portion of their work. They don't take shortcuts; it's refreshing to work with a group of people who are relentless in their quest to gather lots of data to make suggestions based on how users interact with our website. What did you find most impressive about them? They take the time to survey users and perform tests to ensure we're problem-solving rather than making assumptions of what our users need. Andrew in particular is also very well spoken, intelligent, and involved. Are there any areas they could improve? I can't think of anything. Do you have any advice for potential customers? Be specific and detailed in project specifications from the beginning. We didn't fully understand the complexity of our project, so our scope ended up expanding quite a bit. --- #### Mobile, Tablet, & Web Dev for Medical Device Manufacturer **The Project** - Services: Web Development - Project size: Confidential - Project length: Jan. - May 2018 **Project Summary**: Intechnic revamped an online platform and assisted with the UI/UX design. They developed the backend using a custom CMS and delivered a product that’s responsive on mobile, tablet, and desktop. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing & Communications Team Lead, Medical Device Manufacturer - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 10, 2018 **Feedback Summary**: Intechnic delivered a high-quality platform that’s intuitive and engaging. They’re active listeners who always work to provide actionable solutions. They thrive in a team setting and are skilled communicators. Offering a variety of services, their multifaceted team is trustworthy and professional. "“I can’t emphasize their level of customer service enough. It’s stellar.” " **BACKGROUND** Introduce your business and what you do there. I work in marketing for a medical device company. We take products from ideation through development, manufacturing and sale. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? Our website required a major redesign to bring it into the present day. We needed an outsourced partner to collaborate with our own team of content developers and designers, to lead the project from a frontend and development perspective. **SOLUTION** What was the scope of their involvement? Like any company in the medical industry, we’re heavily regulated. Therefore, we needed a custom CMS to facilitate versioning and traceability. Intechnic led a one-week workshop on site with our in-house team to rapidly iterate the content and design we had already built out. This process helped us to bridge the gap between what we envisioned and how it could be implemented. They delivered the platform in a custom CMS, ensured that the site was responsive on all devices, and supported our team through launch and beyond. They also contributed their expertise in UI/UX design to ensure an optimized final product. What is the team composition? We primarily worked with an account manager, who was also an expert in UX/UI, and a project manager. We also interacted with a lead developer who liaised with a team of developers. How did you come to work with Intechnic? I found them by downloading one of their white papers. We considered other companies, but chose Intechnic because of their willingness to build a relationship, collaborate and provide excellent customer service. Their personal touch and ability to articulate viable solutions put them ahead of other candidates. What is the status of this engagement? They started working with us in January 2018 and we launched the platform in May of the same year. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Since launch, we have seen improved metrics. Intechnic is currently running a detailed UX/UI analysis as well. The redesign has also received much positive feedback both internally and from our customers. How did Intechnic perform from a project management standpoint? They’re organized, responsive, and flexible. We never had any concerns that they weren’t able to address in a solution-oriented way. We used Trello and Smartsheets to collaborate, as well as video conference as needed. What did you find most impressive about them? They’re a full-service team that’s made up of experienced designers, developers, and even marketers. I can’t emphasize their level of customer service enough. It’s stellar. The final product was delivered smoothly, without any significant hiccups, and minor bugs – which are to be expected – were troubleshooted and addressed promptly. They aren’t just another vendor to us. There’s a mutual trust between our two companies. Do you have any advice for potential customers? Collaboration is a huge strength of Intechnic’s: do not hesitate to work with them in articulating your needs, hearing their recommendations, and mutually deciding on a way forward. --- #### Web Dev & Design for Nationwide Nonprofit Health Organization **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: May 2017 - Ongoing **Project Summary**: Intechnic is building a website from scratch as a publishing platform. They collaborated on the solution development process and produced the MVP based on initial outlines. They’ve also helped develop the UX. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Associate Publisher, Books, Nonprofit Health Organization - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 6, 2018 **Feedback Summary**: Test users and key stakeholders have all reviewed the product positively and been excited about where the project is headed next. Although they could take advantage of modern project management tools, Intechnic has instituted an evidence-based decision-making process and shown impressive agility. "'They always align with what we were looking for but still steer us toward best practices and data-driven solutions."  " **BACKGROUND** Introduce your business and what you do there. I’m an associate publisher at a nonprofit health organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We needed someone to design and develop our platform while being conscious of donor dollars. We’re a large nonprofit organization that serves about 30 million people, so we needed a fully-functional and state of the art system built with somewhat constrained resources. **SOLUTION** What was the scope of their involvement? They’re designing and developing a publishing and advertising platform for us. Starting out from the discovery phase, they’ve been instrumental. We didn’t know exactly what we wanted built when we went to them—we’d done a competitive analysis and some internal requirement gathering—but we gave them a rough outline of the types of features we wanted. This is just the MVP they’re making—we’re looking to take an iterative approach with ongoing optimization that will also involve Intechnic. They came with highly-touted UX expertise, so we worked with them on that and let them help us develop how the site would look and operate. They also offered both marketing and SEO services, but we have an in-house marketing and communication division, so we decided to pass on those services. What is the team composition? We had four points of contact, though the sales manager moved off the project. The remaining three people are an account manager, a developer, and Andrew, the CEO and founder How did you come to work with Intechnic? They came to us through an RFP process, along with a few other companies. Before their presentation, they set up an hour-and-a-half phone call with us to gain a solid understanding of what we were looking for, what our constraints were, and what our actual budget was. While other companies presented their solution based solely on information from the RFP and maybe a few questions they’d asked over email, Intechnic gave us a fully-formed idea that very much aligned with what we were looking for. They also expressed serious interest in developing a feature that, although we’d included it in the RFP, we didn’t expect to roll out until Phase 2. How much have you invested with them? We’ve spent around $161,000 so far. What is the status of this engagement? We’ve been working together since May 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Because we were migrating from a platform associated with our original, home URL to a new URL, we understood that there was going to be some trouble with traffic coming out of the gate. That being said, we’ve been pretty impressed with what we’ve been able to capture there. The qualitative feedback we’ve gotten has been overwhelmingly positive. We’ve been running an aggressive user survey, and across the board—about 98%—have been very positive. Internally, in terms of what constituents think, the feeling is that the site is finally moving us into the 21st century. It represents our move into new and different channels and increasing focus on digital products. Our board of directors—who I presented it too just before it went live—we’re very impressed. How did Intechnic perform from a project management standpoint? We use Smartsheet to manage everything and we’ve been communicating by email. While there haven’t been any problems—aside from a few expected hiccups, common in a project this size, most everything has been communicated—we do think that it’s something that could be improved. What did you find most impressive about them? A lot of times, in associations like ours where you have a lot of medical professionals, many things are opinion-based. They’ve done a good job of saying what best practices are and why, and, if we’re going to make a certain decision, let’s make sure that we’re using a data-driven approach. Overall, they’re a small, nimble team. They’ve been very customer focused and responsive. Andrew, the CEO, has provided such good input on the UX side. We think that that’s really valuable and something that we didn’t really see from other vendors. Are there any areas they could improve? The only issue we’ve had is the project management tracking and communication tools. As we went through the RFP, there were some other companies that had a bit more robust project management tools that would have been helpful since we have people on staff that aren’t part of the digital project management world. The tools they currently have are just too clunky and they haven’t been as engaged in that aspect. But, overall, we’ve been very impressed and happy with the project Any advice for potential customers? There was one thing in the contract phase that was a bit vague, about what was covered in the warranty and ongoing support, and what we would be billed for. That was in the beginning though, so I would just make sure that you get all that defined. But, again, that would happen with any vendor. They do a good job of shepherding the process. --- #### UX/UI Design for Furniture Startup Company **The Project** - Services: UX/UI Design - Project size: $10,000 to $49,999 - Project length: Sep. 2017 - Ongoing **Project Summary**: Intechnic led a UX audit, resulting in a complete site redesign. They conducted market research and familiarized themselves with the industry before making suggestions. They’re currently doing a second audit. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Yaasa Studios - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 4, 2018 **Feedback Summary**: Based on Intechnic’s suggestions, sales and conversions rates have increased by nearly 200%, month over month, since January. The team is responsive and direct, providing clear and actionable insight for UX improvements. They consistently meet deadlines and have a proven track record of success. "“We’ve followed their recommendations and have seen tremendous growth.” " **BACKGROUND** Introduce your business and what you do there. I’m the marketing manager for Yaasa, a direct-to-consumer furniture business. We specialize in our hybrid bed-in-a-box and adjustable bed. We're an innovative company that provides luxury at value prices. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We’re a lifestyle brand, so UX is extremely important. We wanted to deliver our message in an engaging way, in the right format, and to the right audience. We began looking for a firm to do a UX audit. **SOLUTION** What was the scope of their involvement? Intechnic works on our primary e-commerce business site. We started off with a general approach and have turned the project into a complete overhaul from a UX best practices standpoint. Prior to providing any recommendations, Intechnic spent quite a bit of time learning the ins and outs of our industry. They learned about our customer base, sales process, user flow, sales funnel, etc. We identified value propositions and messaging details together then combined that with the best practices we’d identified. We did a full site redesign based on their recommendations, and now we’re working on a second round of UX auditing. What is the team composition? We mainly work with their CEO and president. How did you come to work with Intechnic? I did a good amount of research on UX firms and found about 10 companies. I refined it down to three and looked more seriously into them. When talking to Intechnic, I was immediately impressed. They understood our vision and what we wanted to accomplish. They had a wealth of credibility, including awards and accolades, so I knew they’d do a good job. How much have you invested with them? We’ve spent around $25,000. What is the status of this engagement? We began working together in September 2017, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve followed their recommendations and have seen tremendous growth over the past four months. We have the same marketing budget as before, but our sales and conversions have grown between 150%–200% month over month. The improved UX and best practices have greatly benefitted our company. How did Intechnic perform from a project management standpoint? They're responsive and meet deadlines. They help set a timeframe that's realistic and always deliver. What did you find most impressive about them? Their recommendations are clear and direct—there’s no guessing about what they want us to do. They provide accurate and insightful feedback that improves our product. Do you have any advice for future clients of theirs? You can trust their recommendations. They know what they’re doing, and their past success proves that. If you second guess them, it’s just going to drag out the whole process. --- #### UX for Sales Consulting Company **The Project** - Services: UX/UI Design - Project size: Less than $10,000 - Project length: Jan. - Feb. 2018 **Project Summary**: Intechnic revamped a website’s UX to increase conversions and facilitate a total site overhaul. They examined the previous website and highlighted its issues, while also imparting valuable design principles. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Rose Garden Consulting - Industry: Business services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 21, 2018 **Feedback Summary**: Intechnic’s UX design makes visiting the site significantly more pleasant and will greatly improve business. Their unique process was effective and positively influenced other aspects of the company. Executive-level staff proactively engaged the project. Their efforts are well researched. "“Everything was flawless.” " **BACKGROUND** Introduce your business and what you do there. I’m the president of Rose Garden Consulting. We build sales processes and help companies scale their sales teams. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? Our website had a 0% conversion rate after being online for nearly three years. That’s due in part to the nature of our deliverable and client base but is still unreasonable. We realized our message was off and the site’s UX was terrible, so we reached out to Intechnic to change that. **SOLUTION** What was the scope of their involvement? We thought the site’s design and messaging were its primary issues, but Andrew (CEO, Intechnic) went over everything and explained how difficult we made it for people to reach out to us. Andrew provided specific and actionable objectives to improve the UX. During the site rebuild, Intechnic integrated the redesigned UX. What is the team composition? Andrew was our sole contact. I can’t speak to the number of designers involved in the project. How did you come to work with Intechnic? They were referred to me by a client. We were talking and he told me to speak with Intechnic about site optimization and conversion rates. How much have you invested with them? We spent $5,000–$10,000. What is the status of this engagement? The project took place January–February 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I’m incredibly satisfied with their UX work. It’s been a game-changer for us in terms the quality of customers we engage and how we approach the business as a whole. The new website isn’t live yet, but we’ve implemented what Andrew taught us in landing pages and they’ve converted leads. Intechnic solved our issue and provided the tools to create our own solutions in the future. How did Intechnic perform from a project management standpoint? We never had problems with communication. Andrew was reliably responsive and his team hit every deadline. Everything was flawless. What did you find most impressive about them? They worked like it was a passion project and not just a business contract. Andrew took an interest in our company and cared about what he delivered. I appreciate that he respects and loves what he does. Are there any areas they could improve? Finding flaws during a short engagement is difficult. They performed perfectly in my experience. Do you have any advice for potential customers? Talk to Andrew and come to them with an open mind. If you start without preconceived notions, you’ll have a much better experience. Everything they do is backed by data, so respect their process. --- #### Web Design, UX, & SEO for Performance Rights Organization **The Project** - Services: Web Design - Project size: $50,000 to $199,999 - Project length: June 2017 - Ongoing **Project Summary**: Intechnic is building a new website for a performance rights organization. They overhauled functionality and design elements, provided SEO support, and are establishing a strong foundation for future growth. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, Global Music Rights - Industry: Arts, entertainment & music - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 19, 2018 **Feedback Summary**: They delivered a first-class website that will stand out in the field. They are on schedule and responsive. They are very capable in the UX arena and provide a useful perspective on both the business and the industry. "“Their vision aligns with ours and their UX ideas help us understand our potential customer base and their view of our company.” " **BACKGROUND** Introduce your business and what you do there. I’m the COO of Global Music Rights, a performance rights organization that represents songwriters and composers. We license our clients’ musical works for public performance. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We wanted to present ourselves in a way that was consistent with our brand. We’re a boutique company within our industry and wanted to reflect that in our web presence. **SOLUTION** What was the scope of their involvement? They designed our website for us. We had an existing website, but it was very simplistic. They completely overhauled the functionality and design and essentially built our first full-fledged website from scratch. They went over options with our internal IT Development team to give us tools we can replicate internally when we take over the site. They also conducted an SEO review, which was a big selling point for us. It gave us a good glimpse into our future results and our ability to analyze and measure the site’s impact. Once we launch, we’ll have a solid foundation for moving forward and making decisions in the years to come. What is the team composition? We interact directly with three people. Andrew (CEO/Founder, Intechnic) works with us on the UX side and is really important to the process. Sasha (President, Intechnic) acts as our project manager on a higher level, while Kristina (Creative Project Manager, Intechnic) works with us on a day-to-day basis. There are others who work behind the scenes, but these three are very hands-on. How did you come to work with Intechnic? We did a web search for bigger firms. We noticed they had worked with a large number of music companies with whom we have connections. We reached out to them and decided they’d be the right people for this project based upon their amazing ideas. How much have you invested with them? We’ve spent $50,000–$100,000. What is the status of this engagement? We started looking at the project around June 2017 and hoped to complete it by April 2018. We chose to do some of the construction in-house, which added time to the project. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’re highly satisfied. We had lofty expectations going in and they delivered a look and feel that will put us ahead of our competition. The website is first-class and communicates our message effectively to our average viewer. How did Intechnic perform from a project management standpoint? They did a great job. They delivered everything we expected on time and were very responsive. We even gave them extra tasks related to the scope and they were very reasonable about them. We would hire them again for anything web-based. They’re very capable in the UX arena, which can be difficult for an internal team. It’s easy for a company to be blind to its own shortcomings, so their outside view is extremely important to our business. What did you find most impressive about them? The initial design for our splash page really excited us and reinforced our decision to work with them. Their vision aligns with ours and their UX ideas help us understand our potential customer base and their view of our company. It’s useful to see how our average customer might perceive our business. They’re a rare find in the marketing space. Are there any areas they could improve? No, they’ve executed everything flawlessly. Any delays have been on our side. They helped us develop more internally and motivated us, which affects our whole organization. --- #### Software Development for Trailer Manufacturer **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Oct. 2016 - Ongoing **Project Summary**: Intechnic built a cloud-based system for employees of a trailer manufacturer to make reports and receive company information. Open access, automation, and clear metrics were key features to implement. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Environmental Health & Safety, Trailer Manufacturer - Industry: Manufacturing - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 26, 2017 **Feedback Summary**: Besides the success of the project and their timeliness for deliverables, Intechnic earned their ongoing collaboration through their efficient work ethic and a strong team to back it up. They've gone beyond the traditional client-vendor relationship and become a true a partner. ""They're not just developers. They're business consultants, and they'll find the most efficient answers for you." " **BACKGROUND** Introduce your business and what you do there. I'm the environmental health and safety director corporate for a large manufacturer of trailers. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? Many denominators had to be manually pulled together to form monthly and weekly metrics, and they'd occasionally be inaccurate. The challenge was to build an employee-only system that would automatically pull those denominators together and give clear and decisive metrics, and so create actionable intelligence. **SOLUTION** What was the scope of their involvement? It's a cloud-based reporting system and suppository for information like hours worked, observations, and recordable, lost time, and first aid injuries. From our original vision, it morphed into a holistic management system with open access to stored policies and procedures, instantly created and stored investigations, auto-generated weekly reports filed out to executive bodies, and easily attainable, accessible metrics. There's a model that maps out patterns so we can start building predictions into our strategies for injury reduction. What is the team dynamic? We started the project with a discovery workshop, and they had their vice president of internet development there, along with the top business consultant and the president of the company himself. How did you come to work with Intechnic? We found them through an online search. Choosing them was easy because they're very close to us. Having that touch-base potential was attractive because the other companies were a flight away, and it would've been more difficult to get somebody to come, sit down, and talk through their proposed product. How much have you invested with them? We've spent $200,000 with them so far. What is the status of this engagement? We've been working with them since October 2016. We're now going to build different modules into the system for different areas of the business. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our working relationship is highly effective. We consider them more as a business partner than that of a supplier-customer relationship. We can call them and ask for revisions or tweaks in the system, and they'll go ahead and do it. They also give us many considerations before we do that. How did Intechnic perform from a project management standpoint? The team was one of the attractive features they brought to the table. They've performed very well and are easy to contact. We sometimes give them information that can be slow to dig out. But once they have it, they give us a deadline and they've never failed. What did you find most impressive about them? It really comes down to that strength of relationship between the two parties. In regards to Intechnic, we both understand the goal and work mutually to achieve it. They don't just give us what we ask for and then request their pay. They ensure that what we get is the most efficient product. Advice for potential customers? The relationship between us and Intechnic is excellent, but maybe this model won't suit other companies. Make sure you feel comfortable communicating with the company completing your work assignments. I would also say that companies would be hard-pushed to find a company like Intechnic that's clearly nimble and efficient at what it does, and has deep thinkers. Few companies take such a realistic stance to relationships. They're not just developers. They're business consultants, and they'll find the most efficient answers for you. --- #### New Website for Land Conservation Agency **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Mar. 2016 - Ongoing **Project Summary**: Using In-Portal, Intechnic rebuilt a land conservation agency's website, improving user accessibility and overall aesthetic. They continue to provide additional support. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Comm. Coordinator, Local Open Space Authority - Industry: Government - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 26, 2017 **Feedback Summary**: Website visitors praise the new site's design and simple navigation. Giving professional feedback has kept both parties on task, and their timeliness and project management are also standouts. ""Their focus and attention on the user experience made them stand apart from other firms." " **BACKGROUND** Introduce your business and what you do there. The Santa Clara Valley Open Space Authority is a special district in Santa Clara County. We conserve land for future generations and have protected over 22,000 acres, with 3 preserves open to the public for hiking, mountain biking, and horseback riding. I am the communications coordinator and oversee all communications within the agency, including the website, writing, collateral, and social media, among other things. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We wanted to update our site to be user friendly and implement features that would make our users excited to visit our site. **SOLUTION** What was the scope of their involvement? They came out for a 2-day workshop to meet with my team. We set up interviews with staff, board, and other committees, as well as the public. They spent a great deal of time understanding the needs of our users. Based off those interviews, they came up with a site map of what our new website could look like, developed a home page, and presented a concept to us. We are not a typical government agency, so they took the time to understand who we are and the different aspects of what we do, and they made those clear in their design. The new website was built using In-Portal. The biggest difference between our new site and the previous one is the look: beautiful, rich in color and imagery, and easy to look at. They also came up with a “wizard tool,” which allows website visitors who don’t know much about the preserves we have open to select the type of activity they're interested in doing, as well as the level of activity they're capable of. They navigate through this tool, and in the end, it will tell them which trail to use across our preserves. It really engages the users and helps them understand what it is we offer. How did you come to work with Intechnic? After we had defined our scope of work, we issued a request for proposal, narrowed down the list of candidates, and interviewed 3 vendors. We presented Intechnic to the board, who approved the contract. Intechnic addressed all our needs and wants within that scope of work. Their focus and attention on the user experience made them stand apart from other firms. How much have you invested in them? We've spent between $50,000–$75,000 to build the website and currently have a contract for additional support, which was $20,000 for this year. What is the status of this engagement? We started working together in March or April of last year, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We've received compliments from our partner agencies and the public about how much they like the new look and how easy it is to navigate. How did Intechnic perform from a project management standpoint? They're up front about timing, as well as their expectations when it comes to deadlines. We're usually the ones pushing the deadlines back, but they're great at trying to keep us on task. They use Smartsheet to keep track of things. Kristina [Creative Project Manager, Intechnic] has been excellent. What did you find most impressive about them? Their biggest strength is their focus on user experience. They're not afraid to push back if you're straying from that vision. I appreciate their constructive criticism and keeping us focused. Are there any areas they could improve? They should just continue improving the work they do to understand their clients and what their clients do. We're a very unique government agency, and there are many aspects to understand. --- #### Software Dev & Digital Marketing for Chemical Manufacturer **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Jan. 2013 - Ongoing **Project Summary**: Intechnic redesigned an e-commerce website and its associated inventory and ordering solution. A key focus was meeting disclosure regulations for the sensitive products that they were offering. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** E-Commerce Developer, RPI - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 4, 2017 **Feedback Summary**: Intechnic provided the personalized attention and incisive problem-solving needed to take on this complex project. Every member of the team brought a high degree of technical expertise to their work. Intechnic's development work has proven to be extremely effective to the delight of the client. ""Intechnic's VP of development … spent a significant amount of time in our building, learning our business top-to-bottom." " **BACKGROUND** Introduce your business and what you do there. Research Products International is a biochemical manufacturing and lab equipment distribution company. We've been in business since 1970, and have maintained the same line of business. I am the global e-commerce manager of the company. I deal with our new website, ERP system, and data syndications through third-party procurement systems. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We were looking to upgrade our ERP system. We had an old IBM AS/400-based DOS-like system for inventory, ordering, and other tasks. It wasn't interfaced with our old website at all, it wasn't user-friendly, and it didn't allow for any electronic ordering or documentation in terms of doing business with customers who had higher expectations of us. **SOLUTION** What was the scope of their involvement? The system was built before my time here at RPI. Intechnic worked with us in developing the enterprise resource planning (ERP) system we're using today. When I was brought in, my job was to facilitate moving data from our old system to the new, test it, and prepare it for use. For this, we worked with a dedicated team of four people from Intechnic's side. At the time, the system was a blank chalkboard, with no customer, organization, order or item data. Intechnic has also helped design and launch our new website. They helped us redesign our logo, making it more modern and in line with our new tools. Intechnic has also been helping us delve into modern digital marketing, sending e-blasts to customers and giving us the necessary tools to track the process. Since we are a chemical manufacturer, we need the ability to provide and display a lot more documentation for each item compared to the typical shop selling, say, coffeemakers. We provide certificate analysis (or safety data sheets) that prove chemical purity and stability along with our products so that when researchers are using them in labs, they will know that they have the right stuff at the right potency. This data is sent to the website from our ERP. We have a sister company in the UK, and Intechnic has performed ERP development and logo redesign for them as well. Their new website is in the works as well, and we hope to have it launched in the next six months. How did you come to work with Intechnic? Intechnic was already a partner when I started working with the company, so I cannot speak to the beginning of the relationship. How much have you invested with Intechnic? We buy hours from Intechnic in pre-negotiated chunks, but I'm not 100% privy to the specifics of the arrangement. Our owner works with Intechnic's CEO for this. I believe that they have a $150 hourly rate, which is very reasonable. I know that Intechnic is neither the most expensive nor cheapest company out there, but, for what we pay, they bring an awesome value. We are getting great services, we have a good website and tool, and we haven't had to pay an exorbitant amount of money or buy a giant out-of-the-box SAP/ERP system that we couldn't even customize. What is the status of this engagement? I've been working with RPI for just over four years, and the project with Intechnic has been my primary focus initially. We needed to get some things going since the ERP had been sitting for a while. It was 14 months from the time when we started planning our data integration and customer loading until we fully went live. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? Intechnic has been great. Intechnic's VP of development even visited us on site. He spent a significant amount of time in our building, learning our business top-to-bottom. That has helped Intechnic almost predict what we needed, in some cases. They were able to either bring previous experiences to the table or simply utilize their development brain to figure out how everything was going to work. Intechnic has been in front of us in almost all cases. Everything with the website and ERP is great. Any issues we've had were more related to the local internet connection going down, rather than something on Intechnic's side. We've bought a new server from Intechnic, and they have been hosting our infrastructure. We've had no performance or reliability issues which could be tracked to Intechnic. Our digital marketing efforts are relatively new, starting within the last couple of months, so I couldn't share any results for it. How did Intechnic perform from a project management standpoint? Intechnic performed well. I would give them an 80% hit rate. The missed ones were more likely because we changed the target at the last minute or because of unforeseen circumstances. You know how it is: sometimes we remove a tile in the ceiling, thinking we're going to replace a lightbulb, but realize that the wire is broken. What we thought would be a five-minute job ended up taking more time. But even when Intechnic missed a deadline, they were able to explain the situation and give us a new proposal. They were usually on top of it quickly. What did you find most impressive about Intechnic? Intechnic has a great team with a ton of knowledge. If we're looking to do anything on the web in terms of creating a site, Intechnic seems to have someone on staff who is trained in modern flows, usability, and current statistics on what customers expect in terms of the number of clicks, color patterns, page looks and so on. Intechnic assigned designers, and marketing people to help us, and those people had a seemingly infinite amount of knowledge for whatever questions we had. Are there any areas Intechnic could improve? We're a small, family-owned company with fewer than 10 employees. For us, something becoming stuck or non-functional can affect the larger part of the day. Intechnic is a big company with tons of customers, so what might have been our highest-priority issue of the day, could have been lower on Intechnic's list. I can understand this, but our issues are always more important to us. --- #### Web Development for Sugar Processing Company **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Apr. 2015 - Ongoing **Project Summary**: Intechnic built a sugar company's first public-facing website, complete with a refreshed logo, custom photographs, and unique content. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 3.0 **The Reviewer** Director, Sugar Cooperative Company - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 30, 2017 **Feedback Summary**: The company now has a professional presence and has received multiple compliments on the site. Intechnic successfully managed each stage of the project and offered useful suggestions that allowed the client to effectively make decisions. ""They did a very good job and did exactly what we asked them to do." " **BACKGROUND** Introduce your business and what you do there. I’m the IT director for a sugar cooperative company. We have four factories that process sugar beets into sugar. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We had never really had a website, web presence, or image. It truly was building our first public-facing website, not for sales but for presence and information. **SOLUTION** What was the scope of their involvement? They came in and sat down with the executive team and representatives from our grower board and talked about what we wanted. We were very clear about the boundaries, that it was our external-facing only, and we stopped at that point. They did an update to our logo. Frankly, they created the entire design. The most painful part of their assignment was to drag content out of us. People think it’s hard to build a new website, but what’s really hard is to figure out what words to put on said website. That was the longest running task in the whole project. We also contracted with them to do a photography shoot for us because we lacked high-resolution images. They came out and did photos of our executive team as well as some photos in the field of farm-related things. The two primary contacts we had from Intechnic were Sasha and Kristina, their project manager. Andrew came out and visited at one point when we were doing the design work. We also met their photographer when they came out. The rest of their team were in the background doing the work. How did you come to work with Intechnic? They had been contracted before I joined the company. I worked with Intechnic for a couple of weeks before I even started my job. How much have you invested with Intechnic? We paid $50,000–$75,000 for their services. What is the status of this engagement? The project began in April 2015. We opted to go with a hosted model initially and then eventually we’ll pull that inside. If we require any changes, they perform those changes for us and bill us on an hourly rate. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? The website turned out very nice. We are happy with it. We went from no website to a very professional looking one. It’s not overly complex. We do have the capability for viewers to email us, where I can see all those emails. It’s nice to see that people have a place to identify that we exist now. We do get feedback via email—people are pleased with the site. Now, they know how to get a hold of us. How did Intechnic perform from a project management standpoint? It was relatively informal. Because they were the ones doing all the work, the project management kicked in when it was time for us to provide them with content so they could move on. It was more a function of them staying on us with reminders and calling us back. They had a couple of online tools that they used so we could view wireframes and review changes that they made. What did you most impressive about Intechnic? I haven’t worked with a lot of other web developers. I have contracted once for another website to be done. Intechnic was very good at showing us what could be, which helped us to move along and make the decisions we needed to make. With the prior contractor I had worked with, we had to make all the decisions first and then they moved forward. It’s a lot harder to envision if the contractor isn’t showing you what could be. Are there any areas Intechnic could improve? Not that I can think of. They did a very good job and did exactly what we asked them to do. We were the biggest pain in the whole project. --- #### Web Design for Health Benefits Nonprofit **The Project** - Services: UX/UI Design - Project size: Confidential - Project length: June 2014 - Ongoing **Project Summary**: Intechnic replaced a 900-page website for a healthcare nonprofit, provided a series of UX reports, and implemented branding guidelines. The partnership is ongoing and spans multiple projects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Media Specialist, Health Benefits Nonprofit - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 27, 2017 **Feedback Summary**: Customers have praised the site and are flowing through it logically. Intechnic provides a personal, detailed, and professional touch to each project and understands the clients objectives. Their deliverables are consistently beautiful, functional, and high quality. ""Their customer service is unparalleled from any vendor I have ever worked with." " **BACKGROUND** Introduce your business and what you do there. We are a medium-sized nonprofit company that works for a conglomerate of employers that need benefits. We provide health insurance, disability, survivor, and retirement products. I’m the Digital Media Specialist responsible for our public facing website, social media, analytics, email, and other digital projects. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? Our old website was outdated and consisted of almost 900 pages. Our pain points could be boiled down to poor user experience and bloated navigation. We have a really diverse product line as well as a diverse audience. We ended up having 5 widely varied audience groups that we’ve talked to over the years. **SOLUTION** What was the scope of their involvement? We contracted with them to rebuild our website as a user-friendly marketing piece, and to demonstrate that over time. We did a lot on our end with thought leadership, redeveloping content, and defining our customers’ needs. Intechnic were invaluable in being partners in that. After the website was rebuilt, our business continued changing, especially in regards to healthcare and legal requirements. We are constantly developing and building new health plans and services. We tasked Intechnic with giving us user experience reports on a regular basis, which results in continuous changes to our website that improve functionality. After realizing that we have 5 core audiences – B2B employers and the widely varied members they are providing benefits to – figuring out how to navigate people through the site more effectively required another project. We developed a wizard which would make the site more navigationally sound and also allow us to segment our audience more effectively. This allowed our audience to bypass information that didn’t pertain to them. Another major initiative was consulting with Intechnic on our company rebranding. Pressed for time, we gave them access to our branding guide and asked if they could make it work in a digital space. Our current website is structurally the, but they were able to take our branding guide and make a beautiful digital version of it for our web presence. How did you come to work with Intechnic? We developed an RFP [request for proposal] for the website redesign in March 2014, sending it to several companies, finally receiving 5 bids. Intechnic’s was not only the most cost-efficient, they gave us the best proposal. What they were proposing was a 50-page website down from 900, with a structure and tools that would be most useful for member growth. Their cost was also reasonable and within our budget. What is the status of this engagement? We officially started working with them June 2014. We have 5 or 6 more projects coming up with them. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? Intechnic has produced excellent work. Our audience has really appreciated the new website, and common feedback is that it’s easier to navigate, which is huge for us. We have also received some wonderful feedback from a leadership group that our executives are enrolled in, with one of the experts who was a guest speaker highlighting our website as a positive example of design. The data is also very positive. People are interacting with the website and flowing through it in logical ways that we want. One project with Intechnic this year involved putting a request to discuss health plans with our sales team. We experienced a significant number of sign-ups through the website, resulting in quite a bit of growth for the company. How did Intechnic perform from a project management standpoint? We have very much approached our relationship with them as a partnership, and they are not only our developers and thought partners, but project managers in all respects to our web projects. A great example of this is the branding initiative. I came to them in July and said, “We have to redesign our entire website to fit this branding guide and it needs to go live by November 7.” We were giving them only 4 months to bid, do research and development, design, and develop a new style for the website. They worked around our schedule, handled anything that they could on their own, and ensured that they received sign off at all critical moments for items they managed on their end. The project went live on time, and in scope. What did you most impressive about Intechnic? Their responsiveness and attention to detail are phenomenal, and their customer service is unparalleled from any vendor I have ever worked with. When you call web companies, you’re really lucky if you get a call back in a week. I don’t think I’ve ever gone more than 24 hours without hearing back from someone when I have a concern. Inevitably in web design, things break. If something breaks, I can send an email with high importance, and they fix it quickly. In addition, Andrew from Intechnic is an extremely gifted UX designer, among other skills he brings to the table. The entire team has been very helpful Are there any areas Intechnic could improve? No - we're very satisfied. --- #### Web Design for Tile Manufacturer **The Project** - Services: Web Design - Project size: $50,000 to $199,999 - Project length: July 2016 - Ongoing **Project Summary**: Intechnic designed and developed a new, responsive website and logo for a tile company to increase sales and create a mature presence. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** President, Tile Manufacturer - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 17, 2017 **Feedback Summary**: The site has been well received by internal sales representatives and other leaders in the industry. Intechnic simplified a complex process and delivered a product worth the investment. They have been referred to others. ""We knew we were paying a premium price but we felt like we received a premium product." " **BACKGROUND** Introduce your business and what you do there. I am the president of business development at an outdoor flooring company. We also have hardscaping porcelain tiles, pool apron products, concrete flatwork products, raised patios, etc. We receive product from throughout the world, remanufacturer them, and ship them throughout the US and Canada as a ready-to-install porcelain flooring system. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Intechnic? We had outgrown our website. When our company first started, we were focusing on residential projects but we’ve been moving towards the commercial side of things with some of our newer systems like the rooftop systems and multi-patio systems. We needed to present ourselves as a more mature company with more in-depth information on the website that could help with sales. **SOLUTION** What was the scope of their involvement? Intechnic broke the project into 4 stages. They presented us with a package that included the estimated price. Based on our research, their quality of work and pricing is on the higher end of the spectrum, which we were fine with. They set up the new website and online request forms, and they did presentations to show us the progress of the website. I’m not sure if they used a specific platform or if they developed their own. We provided some of the legal information and they did a lot of the description text. We provided the photos that were used on the website. They designed the layout, the functionality, the mobile versions, and developed the logo. They would do what they felt was best and then presented it to us for feedback. They used their own copywriters for a lot of the text that’s on the site. How did you come to work with Intechnic? We interviewed a couple of companies after doing some online research. There were quite a few options that were less expensive but the reason we chose Intechnic was because we figured if we chose one of the less expensive options now, we’d probably be dissatisfied with the site in a year or two and end up having to hire another company anyway. We’re a fast-growing company and we wanted the website to fit that growth. How much have you invested with Intechnic? We’ve spent between $100,000 and $110,000 on the project. What is the status of this engagement? We began working with them 7 months ago and completed the project in January 2017. There are a few details they’re still working on within the website. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? We’re really happy with the website. The site serves as a sales tool for the sales distributors we’re working with throughout the country. We’ve gotten some good reviews back from distributors. We just got back from the International Builders Show in Orlando which is probably the biggest industry trade show there is, and there were quite a few positive comments about the new website. Because it hasn’t been launched very long, we don’t have any metrics yet. How did Intechnic perform from a project management standpoint? We don’t have an in-house IT person, so they did a great job of simplifying everything for us so we could understand the process. We’re very happy with their performance. They kept in touch with us throughout the process. What did you find most impressive about Intechnic? We knew we were paying a premium price but we felt like we received a premium product that we’re happy with. Are there any areas Intechnic could improve? I don’t have any negative input. Everything seems to be done very well. We never felt like anything was behind or missed. --- #### Steven Edsey & Sons Web Design **The Project** - Services: Web Design - Project size: Confidential - Project length: Jan. 2000 - Ongoing **Project Summary**: Intechnic built several websites for a range of companies, many of which incorporated large media files and complex databases. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Vice President, Steven Edsey and Sons - Industry: Arts, entertainment & music - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 18, 2014 **Feedback Summary**: All of the websites boasted polished visual aesthetics and smooth functionalities, which receive consistently positive feedback. Intechnic's extensive research process, fluid communication, and customer-driven approach to development stood out. ""Their overall capabilities, from design to initial research, are phenomenal."" **BACKGROUND** Please describe your company. We are located in Chicago. The firm I work for is Steven Edsey and Sons. We represent commercial artists, [which] also involves consulting with some clients with their advertising needs. What is your role and responsibilities? Senior vice president. **OPPORTUNITY / CHALLENGE** What was your goal for working with Intechnic? We were trying to create a new website that had a delivery system involved. Being in the art field and video production, we move very large files around. **SOLUTION** Please describe the scope of their work. I've used Intechnic now four times, two for Steven Edsey and Sons and twice for clients of mine. They did our first one and our current site. They did a second one where it was time to be updated. The other projects, I had clients that needed specific help, both were auto parts companies. One had a very specific database problem involving their inventory, where they had to work with other salvage yards and aftermarket suppliers. Intechnic was able to find the best solution. It was a tough project but they came through. What was your process for selecting Octal Info with which to work? I made some calls and did a little research and I found Intechnic. Intechnic said they could do the work we required. We had a working website within four months and were good to go. We were very happy. Can you provide a ballpark dollar figure for the size of the work that they've done for you? $30,000 - $40,000. What were the results of the project? We started working with them around 14 years ago. The relationship is still ongoing. **RESULTS & FEEDBACK** How well do you think Intechnic performed? Fantastic, we love our new site. It works and exceeds our expectations. Our first website, we designed it ourselves and this time we went to them and said, "You design it, you're the experts, you do it." We're just thrilled with it, how it looks, and how it functions. The reviews we get from our clients are fantastic. I couldn't be more pleased with Intechnic. Their overall capabilities, from design to initial research, are phenomenal. No one knows my business better than me, but they were able to do some research and figure out what my customers wanted and liked, and then come up with strong solutions to what we wanted to accomplish. Is there anything unique about them that really makes them stand out, compared to other companies? I would say it's their front-end more than anything, doing their homework, figuring out what they want to do, and making sure everyone is on the same page before they move forward. They do an exceptional job at that. --- #### Government Department Custom Development **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: **Project Summary**: Intechnic reduced the operating costs of a governmental web portal by hosting it on a reliable, inexpensive platform. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Manager of Online Strategy, Government Department - Industry: Government - Review Type: Phone Interview - Verified **The Review** — Aug 18, 2014 **Feedback Summary**: Intechnic achieved the project's main goals by creating a responsive, reliable website at a reasonable cost. The agency provided education and advice to the portal's administrators throughout the project and was praised for their availability and accommodating attitude.  ""Intechnic provided excellent advice on the best way to implement the new platform."" **BACKGROUND** Please give a brief description of your company.  We are government branch in Australia. The branch is responsible for operating several government portals. What is your role at the company? [I am] currently acting manager [for] online strategy, I am responsible for overseeing the strategy and operations of several government websites. **OPPORTUNITY / CHALLENGE** What was the business challenge that you were trying to address when you approached Intechnic? The main portal was operating on an expensive licensed portal product that was unreliable and had expensive support arrangements. What were your company’s business goals for the project? The business goals were to source a reliable, inexpensive portal product with reasonable development and support costs. **SOLUTION** Can you discuss the scope of the project? The scope of the project was to trial the Intechnic Inportal platform with data from our main website; test its ability to manage metadata records and site content from an administrator perspective; test its performance under load; test its security; evaluate transition cost; [and] evaluate ongoing support cost. What was your process for selecting Intechnic with which to work?  Intechnic was already providing the platform for a website operated by us. That website operated as a metadata-driven portal on a smaller scale. Selection of the platform was the result of research commissioned by our company to assess available portal platforms  Can you give us a sense of the size of the project in dollar terms or personnel work hours? The project was delivered by Intechnic at a cost of $14,000.   When was the project completed? The project was completed in mid-2008. **RESULTS & FEEDBACK** What were the results of the project, and are there any metrics you can share? The project resulted in a highly available and reliable website at a significantly reduced cost. How did Intechnic perform? We were very happy with Intechnic's performance in delivering the new platform. When working with them, was there anything unique or special about them compared to other companies with which you may have worked? Intechnic was always available and accommodated our requirements in delivering the platform to a short timeframe. This was in spite of the time difference between Chicago and Australia. Intechnic provided excellent advice on the best way to implement the new platform to our requirements. --- ## Portfolio & Awards ### Project with Johnson and Johnson UI/UX Design, user research and design support for multiple projects. Services include UX strategy and support for branded sites and enterprie-wise patient service solutions.  ### UX Design Strategy Ryerson is a market leader in the field of metals fabrication and distribution.  Online sales have become increasingly mission critical for the business, and so we have assisted the team to transition the website to meet their lofty sales goals, by letting site vistors better achieve their purchasing needs on the website. In addition, the Intechnic team assisted with UX Design strategy for the Emissions Illuminator project, including a dedicated app, which has already made waves within the industry, and has even been nominated for a UX Design Award.  ### Project with AvePoint Intechnic produced a redesign strategy blueprint and UX Design strategy for AvePoint's strategic redesign. Their flexibility and professionalism have impressed the client, and they have been communicative and responsive throughout their partnership, providing exceptional UX support that is expected to surpass all KPI expectations for the new site's performance. ### Project with Fidelity UX Strategy and design services for strategic redesign(s). Intechnic's user research and UX Design services were employed to ensure new site designs would hit key performance indicators, including vital site visitor engagement metrics.  ### Project with American Diabetes Association The Intechnic team has helped provide ADA with strategic UX support for a number of years. This has included UX research, usability testing, and design support for the Diabetes Food Hub, the leading resource for meal planning for those affected by diabetes, with recognized best-in-class and engaging UX. ### Project with Camping World UX Strategy and design services for strategic redesign(s). Intechnic's user research and UX Design services were employed to ensure new site designs would hit key performance indicators, including vital site visitor engagement metrics.  ### Project with brunswick billiards ### Project with Open Space Authority UX Audit(s) to discover and implement site improvements to better match the needs and expectations of site visitors, including innovatative interactive features to delight OSA's target audience(s).  ### Project with Yaasa Studios Intechnic led a UX audit, resulting in a complete site redesign. They conducted market research and familiarized themselves with the industry before making suggestions. They’re currently doing a second audit. ### Industry Recognitions - UX Design Awards - Webby Awards ## Key Clients - Johnson & Johnson ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 21 - Overall Review Rating: 4.8 Last Updated: 2026-06-13T08:47:19Z ### Business Entity - Business Entity Name: INTECHNIC, INC. - Source: Office of the Illinois Secretary of State - Jurisdiction of Formation: Illinois - Date of Formation: January 20, 2000 - Status: Active - Last Updated: April 16, 2023 - ID: 60884447 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: April 16, 2023 ## Locations (4) ### Chicago, IL (Headquarters) - 20 N Wacker Dr - Chicago, IL 60606 - United States - 6 - 9 employees - Phone: 847.970.6190 ### London, England - Portland House Bressenden Place - London SW1E 5RS - England - 1 employees - Phone: +44 20 3608 1384 ### Melbourne, Australia - Level 31 and 50 120 Collins Street - Melbourne 3000 - Australia - Phone: +61 (3) 9001 1049 ### Latvia - Latvia - 2 - 5 employees ## Contact Intechnic [Send a message](https://clutch.co/profile/intechnic) - [Facebook](https://www.facebook.com/intechnic) - [X](https://twitter.com/intechnic)