INOXOFT

BACKGROUND

Please describe your company and position.

I am the Media Marketing Specialist of YOOX

Describe what your company does in a single sentence.

YOOX is an online fashion and lifestyle store offering designer clothing, art, and sustainable products while inspiring self-expression through style.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?

• We were looking for someone to help with mobile app development for our invitation platform. We had the entire app mapped out, and we just needed a technical team to help us build the first version in code, as we didn’t have those resources in-house.

SOLUTION

How did you find INOXOFT?

Clutch Site

Why did you select INOXOFT over others?

• High ratings
• Pricing fit our budget

How many teammates from INOXOFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Inoxoft to build the first version of the native mobile app for iOS. I have a 10-year background in technology product design. I had designed and built an entire prototype as well as all of the app’s UI and UX, end-to-end, before even approaching Inoxoft. We needed external resources to help bring the app to life, but we had a very detailed map; it isn’t every day that a client comes to you with a high-level prototype that you can reference and click through on your phone. We also provided them with all of the design files. The scope was just to build what we had planned and to help us figure out some of the tougher technical issues, such as the logic of the app, how it would perform, and the functionality we wanted to implement. They were supposed to provide a full first version of the app that we could launch and raise money with. They weren’t tasked with launching the actual app; we were going to do that, but they needed to build it and have it perform well, to our expectations, which they knew clearly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The CEO was telling us what we did and didn’t need the whole time. He wouldn’t let us look at any of the code before the end of the engagement, so we couldn’t onboard any technical help internally until the engagement was done. We also have a lot of emails of the CEO just emailing nasty stuff, which we couldn’t believe as paying clients. I have never seen that kind of unprofessionalism. We had five different CTOs individually audit their work over a week. They each came back agreeing that it was the worst engagement development-wise that they had seen in a long time. We had one opportunity to make this startup happen, as it’s funded by pretty big people but not a lot of money. Inoxoft essentially took $250,000, which is most of our money, and gave us something worth $75,000–$80,000, according to our CTO audits. I have had people say they would love to see what a $250,000 app looks like, and they have all been very disappointed. Anyone who works in this industry would be. We were very transparent with the CEO from the very beginning about the amount of money we had and what we wanted to build. It wasn’t just written down in text; they had full design files and everything. We didn’t pay for any designers on the project because we didn’t need to. Inoxoft had an entire map to look at, so they knew exactly what features we needed. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had to do the product management ourselves, and it was just me and my co-founder. We kept track of the project and managed most of it on our own. The CEO just managed the project through email, which was very unprofessional. We also had a Trello board that allowed for tasks to be done right and by certain times. There was no communication. They didn’t honor any deadlines. They were supposed to deliver a working product by October, but that got pushed to November and then to December. They never really honored the timelines we had agreed upon, which became a problem. When they finally handed us the source code — and I had to force that handoff — they deleted all of their history and delivered old code from months ago. We need to be able to see when things were migrated and pushed, and when code was committed. Everything we had gone through with them over the course of four months was completely erased. That was a huge and very intentional move. We now have to rebuild pretty much everything they did. The CEO basically sold us a Ferrari and gave us a used Toyota Camry. He took everything very personally, which was really disappointing. I have had a great career managing massive development agencies, but it was as if he just assumed that I didn’t know what I was doing. Even when we voiced our concerns over and over again, he constantly pushed back. We then had a pretty weird relationship with them; they wouldn’t let us come into the office very often. We had asked for in-person meetings every Monday, and they declined and just ignored our request. This left us wondering what was going on. 

What was your primary form of communication with INOXOFT?

Virtual Meeting

What did you find most impressive or unique about this company?

They did do one thing well, which was building a strong backend for the app. A lot of our senior technologists said they did a good job on the app’s backend, so we were still able to use that piece of it, but they really messed up the frontend. The frontend was very sparse and confusing. We found that a lot of the work they did was not thought through. Ultimately, the app was not usable. We couldn’t launch with it, and it crashed every two seconds. Utility had a lot of people working on the app, and that was very clear. They actually lied to us and said that all of the development was happening locally, but we found in our analytics that there were a few people in India that had worked on the app. They were using outsourced development, even though I had clearly stated that we were hiring them because they had internal developers and were local to us; we didn’t want outsourced developers. When we looked at all of the source code, it had seven different types of formatting. That is very rare when developing a product, because that means seven different people touched it, and there was no one controlling the formatting. You should always have the same formatting throughout an app; that way, it makes sense. There were a lot of things built on top of things that had already been done. There was also a lot of unused code; it was just a mess.

Are there any areas for improvement or something INOXOFT could have done differently?

We didn’t hear much from them unless we pried. There was no thorough communication, which was also a requirement that we had laid out at the beginning of the project. We didn’t have our own development help, so we needed to thoroughly understand every stage of the app and how they were building it, the problems they were facing, and the third-party services they were using within the app. When you go to raise money, you need to be able to talk about how the product is being built and the choices that are being made. They provided none of that. When we had to onboard our own CTO, they were very hesitant and wouldn’t show him anything until they were done and paid in full. We honored every single one of their payments perfectly on time; they honored none of our deadlines. If they had stated that they were facing a lot of challenges and that this was going to take them longer than expected, things wouldn’t have been that bad. They left us in the dark and let it get worse and worse. There was no communication happening; the product manager quit two weeks in, and they never replaced her. The CEO of an agency managing several other projects in-house isn’t going to be able to pay enough attention. We were paying for a project manager to be there every step of the way because it is the most critical position when doing such a complex project with hundreds of tasks, lots of challenges, and tons of technical documentation. They provided zero technical documentation. Communication and honesty around who is working on the project are crucial. It was really unfortunate.

BACKGROUND

Please describe your company and position.

I am the Brand Manager & Digital Marketing Manager of Calligaris S.p.A.

Describe what your company does in a single sentence.

Calligaris grew and developed to become a worldwide leading company of Italian smart design.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?

We hired Inoxoft for custom software development to build a comprehensive learning management system. We wanted to engage with another team to have a turnkey approach to the project.

SOLUTION

How did you find INOXOFT?

Online Search

Why did you select INOXOFT over others?

• High ratings
• Pricing fit our budget

How many teammates from INOXOFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We gave Inoxoft a detailed product design document and Figma design files. We went through the details with the architect from Inoxoft and fleshed out everything to ensure there was no room for ambiguity or vagueness. Once we were happy with the document and added additional features, we had a 50-page document with clickable wireframes. After we agreed on everything, signed contracts, and made initial payments, we kicked off the project. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They had a very negative impact on our business. Financially, we lost money, and we have nothing to show for it. They continued to push us for money and even asked for it early. They unilaterally stopped the engagement and refused to share anything further.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used a Jira board, a Confluence board, and communicated via Slack. The project was broken down into milestones in a comprehensive and detailed manner. We met twice a week. The process was unorganized and the communication was not good.

What was your primary form of communication with INOXOFT?

Virtual Meeting

What did you find most impressive or unique about this company?

They are very good in the initial engagement.

Are there any areas for improvement or something INOXOFT could have done differently?

They can improve on understanding the project's scope and ensure they understand it before pushing for payment. They could also be more transparent and not hide behind vague statements and confusion.

BACKGROUND

Please describe your company and position.

I am the Former Director of Operations of Platinum Naturals

Describe what your company does in a single sentence.

Natural health product distributor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?

• Build a data warehouse using AWS Redshift
• ML Work and model building for providing feedback on Systemloco devices and data

SOLUTION

How did you find INOXOFT?

Clutch Site

Why did you select INOXOFT over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from INOXOFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Data Warehousing – Building a Redshift-based data warehouse from MongoDB collections.
Machine Learning (ML) Models – Developing predictive models for battery performance estimation and zone-based movement predictions.
Key Deliverables
Data Warehousing - Redshift Cluster Setup
Objective: Build a centralized Redshift cluster to enable structured data analysis from unstructured MongoDB collections.
Deliverables:Extract collections from MongoDB and store them in Amazon S3.
Design and implement ETL pipelines to transform and load data into Amazon Redshift.
Define schema and indexing strategies to optimize query performance.
Ensure data consistency and integrity between MongoDB, S3, and Redshift.
Provide documentation on data flow, transformations, and Redshift setup.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ETL pipeline reliability
Reduction in query response time
Optimized storage utilization
Data Availability & Accuracy

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed efficiently, with the majority of deliverables successfully handed over as planned. While some tasks required additional time due to unforeseen blockers, the team remained adaptable and allocated the necessary resources to ensure completion.

One of the key strengths of the managing team was their proactive communication and responsiveness. They arranged weekly check-in calls, ensuring alignment with project goals and promptly addressing any challenges that arose. This structured approach fostered transparency, accountability, and smooth collaboration throughout the project.

Despite minor delays, the team's dedication to meeting deadlines and delivering high-quality work was evident. Their ability to quickly respond to feedback and adjust priorities demonstrated a strong commitment to client satisfaction. Overall, the project was executed effectively, and we were pleased with the team's performance.

What was your primary form of communication with INOXOFT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most standout qualities of Inoxoft was the responsiveness of the management team. Their ability to promptly address concerns and ensure smooth communication throughout the project made a significant impact. The structured approach, including regular check-ins and proactive problem-solving, demonstrated their commitment to delivering high-quality results.

Beyond their professionalism, what truly set Inoxoft apart was the friendliness and helpfulness of the entire team. From engineers to project managers, everyone was approachable, eager to assist, and genuinely invested in the project's success. This collaborative and solution-oriented mindset made working with them a seamless and positive experience.

Their customer-first attitude and willingness to go the extra mile in resolving issues reinforced our confidence in their expertise. Overall, Inoxoft’s blend of technical excellence, strong communication, and a supportive work culturemade them a pleasure to work with.

Are there any areas for improvement or something INOXOFT could have done differently?

Nothing in particular comes to mind. 

BACKGROUND

Please describe your company and position.

I am the Managing director of Broadleaf Financial Group

Describe what your company does in a single sentence.

Broadleaf was inspired by the all-too-many peers who had come to regret the way they exited their companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?

• Our goal was to create a centralized system that would reduce manual data entry, minimize errors, and give us real-time insights into delivery operations.

SOLUTION

How did you find INOXOFT?

Clutch Site

Why did you select INOXOFT over others?

High ratings

How many teammates from INOXOFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inoxoft handled everything from initial product discovery to UI/UX design, development, and QA testing. They built a web-based dashboard that integrates with our tracking systems, includes automated notifications, and generates detailed performance analytics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the platform, we’ve cut manual reporting time by nearly 60%, improved on-time delivery rates, and gained much better visibility into operational bottlenecks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth. They used Jira for task tracking and conducted weekly video meetings to review milestones. They were proactive about updates and always open to feedback.

What was your primary form of communication with INOXOFT?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to translate our non-technical requirements into a functional, user-friendly system really impressed me. They don’t just code; they think strategically about how the product will impact your business.

Are there any areas for improvement or something INOXOFT could have done differently?

A bit more visual documentation during the handover would have been helpful for training our internal team, but overall, their support team filled in the gaps.

BACKGROUND

Please describe your company and position.

I am the Chairman and CEO of Rakuten

Describe what your company does in a single sentence.

Rakuten Group, Inc. (TSE: 4755) is a global technology leader in services that empower individuals, communities, businesses and society

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?

We needed a custom software platform to replace our old system, improve shipment tracking, and give customers real-time delivery updates.

SOLUTION

How did you find INOXOFT?

Clutch Site

Why did you select INOXOFT over others?

Pricing fit our budget

How many teammates from INOXOFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inoxoft developed a web application with real-time GPS tracking, automated driver scheduling, and dashboards to monitor orders. They also integrated it with our ERP and payment systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launch, deliveries are processed faster, customer updates are more accurate, and the platform has scaled well as our order volume grew.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was clear and organized. They kept us updated regularly and were quick to respond to questions or issues.

What was your primary form of communication with INOXOFT?

Virtual Meeting

What did you find most impressive or unique about this company?

They really took the time to understand our industry and even suggested practical features that we hadn’t thought of.

Are there any areas for improvement or something INOXOFT could have done differently?

The only challenge was some minor delays due to timezone differences, but overall the project went smoothly.

BACKGROUND

Please describe your company and position.

I am the CEO of LUCAS Restaurants

Describe what your company does in a single sentence.

We blend fine dining with modern hospitality through our physical restaurant and digital platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?
We needed a reliable partner to design and develop a responsive, visually appealing, and fully functional website that would reflect our brand identity and support online reservations, menu browsing, and event bookings.

SOLUTION

How did you find INOXOFT?

Online Search

Why did you select INOXOFT over others?

Pricing fit our budget

How many teammates from INOXOFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After evaluating several vendors, we chose Inoxoft due to their strong reputation and relevant experience in web development. Their team led us through the entire process — from initial wireframing and UI/UX design to frontend and backend development. They also ensured seamless integration with our reservation system and provided training for our in-house staff to manage updates post-launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first two months after the launch, our website traffic increased by over 70%, and we saw a 45% boost in online table reservations. Customer feedback has been overwhelmingly positive, especially regarding the mobile responsiveness and intuitive navigation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inoxoft delivered exactly what we envisioned — a modern, high-performing website that brings the LUCAS Restaurant brand to life online. Their technical expertise in web development, combined with their creative input and professionalism, made them a valuable partner. I highly recommend them to any business seeking reliable digital solutions.

What was your primary form of communication with INOXOFT?

Virtual Meeting

What did you find most impressive or unique about this company?

Inoxoft’s dedication to quality and user-centric design was impressive. Their team paid close attention to detail, ensuring the site truly captured our brand’s personality. Communication was seamless throughout the project they kept us in the loop and responded quickly to feedback or requested changes.

Are there any areas for improvement or something INOXOFT could have done differently?

There were a few delays in integrating a third-party booking plugin, but Inoxoft was transparent about the challenges and worked diligently to resolve them

BACKGROUND

Please describe your company and position.

I am the Senior Technical Writer at DEIF

Describe what your company does in a single sentence.

Design and manufacture controllers and instruments for electrical power

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?

• Migrate Dita content to their DitaWorks SaaS
• Create a custom document handling interface in DitaWorks

SOLUTION

How did you find INOXOFT?

• Referral
• Clutch Site

Why did you select INOXOFT over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from INOXOFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Convert semi-compliant Dita content to compliant Dita content. Migrate the content to the Instinctools DitaWorks SaaS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project met all the requirements, and was completed within time and budget. Our team productivity improved immediately. We have been able to expand the scope of our responsibilities without increasing the size of the team. We can now also work more intelligently with our documentation. The robust system has also allowed us to handle challenges quickly and effectively. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project manager was very good at understanding the issues and delivered on time. 

What was your primary form of communication with INOXOFT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They used our outline spec to create a user-friendly and robust custom interface. For our custom document handling interface, we provided an outline specification. 

Are there any areas for improvement or something INOXOFT could have done differently?

Where issues arose, INOXOFT was quick to understand them and adjust accordingly.

BACKGROUND

Please describe your company and position.

I am the Pre-Production Assistant of Penguin Random House

Describe what your company does in a single sentence.

Penguin Random House is an international brand in publishing that crosses boundaries to discover and publish stories that inform, entertain, and inspire readers in their personal and societal life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?

• INXOFT was selected to create and improve my ecommerce platform in terms of user experience, performance optimization, and the addition of advanced sales driving and customer engagement features.

SOLUTION

How did you find INOXOFT?

Referral

Why did you select INOXOFT over others?

• Good value for cost
• Referred to me

How many teammates from INOXOFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In order to develop a high-performing system for a user-focused platform, INOXOFT outsourced software development.  Performance, integration, security, and compliance were all optimized in the platform.  Custom software development, UI/UX design, performance optimization, third-party integrations, security, and continuous maintenance were among the primary tasks.  The platform ensured regulatory compliance by being mobile-friendly, secure, scalable, and responsive.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A smoother shopping experience and higher sales were the outcomes of the INOXOFT eCommerce Project's enhancement of website performance.  The average session length increased by 25%, and user engagement and conversion rates rose as well.  Order processing efficiency increased by 35%, and scalability and traffic handling improved as well.  Automated inventory management and chatbot integration increased operational efficiency while achieving security and compliance goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

INOXOFT showed excellent project management abilities, guaranteeing that deliverables were completed on schedule and in line with corporate goals.  They responded swiftly to requirements changes, employed agile approaches, and kept open lines of communication.  Their flexibility and response helped the eCommerce platform be completed successfully, which guaranteed the project's success.

What was your primary form of communication with INOXOFT?

Virtual Meeting

What did you find most impressive or unique about this company?

The way that INOXOFT combined technical know-how, proactive problem-solving, and a client-focused approach was amazing. They gave creative solutions, a streamlined e-commerce strategy, and insightful information. Their extensible development platform and outstanding communication were built for expansion.  Unlike other service providers, INOXOFT is a true technological partner.

Are there any areas for improvement or something INOXOFT could have done differently?

Although INOXOFT had great outcomes overall, there is room for improvement. One such area would be faster initial onboarding to expedite the early project phases.  Furthermore, it would have been advantageous to have more proactive post-launch support with continuous optimization advice.  Nevertheless, these small shortcomings were compensated for by their promptness and dedication to excellence.

BACKGROUND

Please describe your company and position.

I am the Market angensy of Zenith Technologies

Describe what your company does in a single sentence.
Our company,, specializes in developing and implementing cutting-edge artificial intelligence solutions to empower businesses and individuals in achieving their goals and solving complex problems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?
By achieving these objectives, we aimed to strengthen our online presence, boost efficiency, and drive business growth.

SOLUTION

How did you find INOXOFT?

Online Search

Why did you select INOXOFT over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from INOXOFT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.
INOXOFT was engaged to provide comprehensive software development and consulting services to enhance our digital infrastructure. The scope of work encompassed the following key areas

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
Increased Conversions Online form submissions increased by 20% (from 150 to 180 per month.

Describe their project management. Did they deliver items on time? How did they respond to your needs
INOXOFT's project management was exceptional. They demonstrated a structured approach, ensuring seamless communication, timely deliveries, and adaptability to our evolving needs.

What was your primary form of communication with INOXOFT?

In-Person Meeting

What did you find most impressive or unique about this company?
Technical Proficiency INOXOFT's team demonstrated in-depth knowledge and expertise in the latest technologies, ensuring our project was built on a solid foundation.

Are there any areas for improvement or something INOXOFT could have done differently?

Establishing a centralized communication channel for all stakeholders would have streamlined information sharing.

BACKGROUND

Please describe your company and position.

I am the CEO of NeuroNet Learning

Describe what your company does in a single sentence.

Neuroscience-based educational curriculum company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INOXOFT to accomplish?

• Update Aging Rails Application
• Migrate Servers to US

SOLUTION

How did you find INOXOFT?

Online Search

Why did you select INOXOFT over others?

High ratings Pricing fit our budget Great culture fit Company values aligned

How many teammates from INOXOFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have a Rails application and that has not been properly maintained. The project objectives were to:

Update Rails to a supported version

Migrate our servers from Europe to the US

Add features for the new school year

During the engagement, Inoxoft suggested putting our production and staging environments on separate servers. They completed this work too.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All targeted deliverables were accomplished.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management and communications were excellent.

Daily stand-ups were run reliably and on time and were effective at keeping the project moving forward.

Tickets were managed in Jira.

Communication was managed on Slack.

What was your primary form of communication with INOXOFT?

In-Person Meeting

What did you find most impressive or unique about this company?

Their project management and development were both effective.

Are there any areas for improvement or something INOXOFT could have done differently?

The work went smoothly, the team performed well, attitudes were positive, quality work was accomplished, and our objectives were met within our budget.