Indus Net Technologies Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I am CEO of a fintech startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Indus Net Technologies Pvt. Ltd., and what were your goals?

We wanted a robust mobile application which will have a modern look and feel for the users. unfortunately, we were having problem in connecting existing system with the simple set of features which will be a support to multichannel platform. Also we decided to have our own wallet in our application.

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

INT. gave us what we wanted for the application. The team gave the application a modern look and ensured that the wallet has self service opportunities with easy checkout. The intuitive design provided a great shopping experience with the sense of security.

How many resources from the vendor's team worked with you, and what were their positions?

3 were assigned :a coordinator, an Android developer, and an iOS developer. Apart from them,others joined when the project required more resources.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The scan and go solution was lwidely accepted by the users. Also 30% of all transactions eing completed using the self service.

Describe their project management style, including communication tools and timeliness.

They work in such a way so to deliver the project on time.

What did you find most impressive or unique about this company?

We wanted a team who will understand our requirement and they provided us that. Our every minute details was taken care of. Most importantly, we appreciated the security they gave our users which made them believe in our apps.

Are there any areas for improvement or something they could have done differently?

Nothing

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder and CEO of a speciality tea company based out of the UK. We sell tea and infusions through our e-commerce website and other online platforms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Indus Net Technologies Pvt. Ltd., and what were your goals?

In 2013, when we launched the business we hired Indus Net Technologies to build an e-commerce website for us so that we could have a web presence and sell online.

Our main goal was to create a website that looked professional and presented us as a serious business despite us being a complete start-up with zero credibility.

SOLUTION

How did you select Indus Net Technologies Pvt. Ltd. and what were the deciding factors?

We conducted our research and shortlisted 3 companies out of which Indus Net Technologies emerged as clear winners as they were quite transparent in their estimate and proposals. In terms of cost, they were very competitive.

Although not the cheapest, they gave us the confidence that they had the right set of technologies, skills and scale to be able to deliver on their promises and that there wouldn't be any further hidden costs or surprises.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Being new in the field, we relied a lot on the skills and expertise of Indus Net Technologies. Once we signed up, we were assigned a project team with a team leader who guided us through the entire process and gave us some very valuable suggestions.

We were advised to get the website built on Magento which is a very robust and reliable platform for e-commerce websites. We were also offered advise on web-hosting platforms, etc.

How many people from the vendor's team worked with you, and what were their positions?

3 people including a Senior Software Engineer, Project Lead and a Relationship Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were absolutely delighted with website when it was launched in August 2013. It had everything that we wanted in the website.

Over the years the site traffic and sales have increased gradually. On average we now have over 1000 page views per day, over 1500 registered customers and over 20,000 newsletter subscribers.

Describe their project management style, including communication tools and timelines.

We received a weekly update from the project lead by email which was usually followed up with a Skype call that included the Software Engineer too.

Apart from the weekly calls, whenever we had any query or wanted to discuss an issue, the team was readily available despite the time zone differences betweeen the UK and India.

What did you find most impressive or unique about this company?

The team was technically very astute and understood our requirements very well.

Are there any areas for improvement?

None

BACKGROUND

Please describe your company and your position there.

I'm the Director of Mobility International, an telecom company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Indus Net Technologies Pvt. Ltd.?

I needed a trust-able team to develop mobile app for for our company needs.

What were your goals for this project?

The major objective was;

• UI / UX
• Timely delivery
• Quality Product without any glitches
• Do not want someone who constantly bugs with unnecessary questions
• Scaleable Development
• Appropriate Consulting
• both technically and business-wise

SOLUTION

How did you select Indus Net Technologies Pvt. Ltd.?

We know the company through their lead personnel, Mr. Souvik and the CEO, Abhishek. They are dependable and they go out of the way to advice on things which we do not know and also to extend or reduce the scope based on market needs as they have substantial experience in this industry.

Describe the project in detail.

IndusNet designed and developed 5 different mobile applications and platforms within a short span of time for various industries. They made the designs user-friendly and established best practices for native iOS and Android apps.

What was the team composition?

The development team consisted of 1 Project Manager, 1 Project Lead for each project, 1 Scrum Master, 2 UX/UI designer, 2-4 Android developers, 2-4 iOS developers, 2 QA engineers, 3-4 Backend developers and 2 Frontend developers. I appreciate their team’s flexibility – the team’s size was adjusted according to the project’s needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The projects were not launched yet to share the results but the outcome is world-class

How effective was the workflow between your team and theirs?

Workflow is very amazing where every single details are documented and the weekly meetings consolidates the project updates and any queries that the team might come across.

What did you find most impressive about this company?

The team was well prepared. Before starting the project, we had a Kick-start meeting and we clarified our goals and what we wanted to achieve. When everybody agreed, we went forward with the project. What’s more, I highly value their astounding organizational skills and scheduling abilities. Time is high of the essence to them.

They are very efficient and punctual with deadlines. They are also experts in project management tools. They generously provided advice, suggestions and expertise in their field of work for the benefit of our project, assuring us that it would not only be executed but also further developed and improved.

Are there any areas for improvement?

No. Our experience with them so far is very satisfying.

BACKGROUND

Please describe your company and your position there.

I am the Officer - Digital Marketing in Nordusk LED which comes under Karuna Group of Companies. We manufacture LED Lights and supply all over India and I am responsible for managing all digital related activities in order to spread Brand Awareness and promotional activities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Indus Net Technologies Pvt. Ltd.?

We are with Indus Net Technologies Pvt. Ltd. in order to spread Brand Awareness and make an impact across all digital network with the help of their positive cooperation and immense experience in the Digital World.

What were your goals for this project?

We wanted to make campaigns across all digital platforms that is helpful for our product to be the choice for all and also making our products visible in such a way so that prospects become most promising buyers.

SOLUTION

How did you select this vendor?

We did an online research and get to know about them.

Describe the scope of their work in detail.

After selection we had series of meetings in order to decide how to proceed with and what should be the strategy and also how to execute them. They have suggested a well balanced plan through which an organization can build an impact and generate the most desired outcome as well.

What was the team composition?

I have been working with them for a long time and they have been very much cooperating and helpful and most importantly very much responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since we have started working with them we have already noticed various changes in terms of market visibility, brand awareness, audience interaction etc. Overall, we can say that there is surely a positive growth in our digital presence.

How effective was the workflow between your team and theirs?

All of them who are involved with us regarding digital marketing activity are very easy to communicate and they are very much responsive and supportive.

What did you find most impressive about this company?

Their knowledge and strategies towards any work they are assigned to are impressive.

Are there any areas for improvement?

We are still in the process of making plans that how we can develop in a different and better way.

BACKGROUND

Please describe your company and your position there.

We're a digital agency based in Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Indus Net Technologies Pvt. Ltd.?

We hire Indus Net Technologies to deliver our web development services for our clients.

What were your goals for this project?

Our goals have always remained the same - to deliver good quality websites for our clients.

SOLUTION

How did you select this vendor?

We researched for months trying to find a reliable partner that could deliver quality. We stumbled across Indus Net Technologies via LinkedIn and were impressed with their diverse years of experience and capabilities across the digital landscape.

Describe the project and the services they provided in detail.

We hire Indus Net Technologies for development of custom WordPress websites.

What was the team composition?

We have been working closely with two project managers over the past few years. Whenever we get busier, we introduce new project managers to ensure all projects run on time.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have won more business due to the capabilities we now have with web development services.

How was project management arranged and how effective was it?

Indus Net Technologies always go above and beyond to ensure our projects run on time. Our projects are managed well with platforms such as Skype and Trello. Very effective as everything is logged. Complete transparency.

What did you find most impressive about this company?

Their capability to deliver in quick timelines impressed us.

Are there any areas for improvement?

No.

BACKGROUND

Introduce your business and what you do there.

We’re an international development firm. We also do domestic and environmental research.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indus Next Technologies Pvt. Ltd.?

We set up a hub and spoke private sector network with the hub as the directly observed therapy center, so a clinic or hospital. The spokes are facilities that funnel into the center. This model was to increase the detection of tuberculosis. Everyone used a paper-based screening form. It was difficult to track samples and patients for testing. We wanted to digitize that process so that we could more easily understand where there was a break in the system as well as have quicker notifications on case detection.

SOLUTION

What was the scope of their involvement?

Indus Next Technologies developed our Android application. Their team was specifically on the programming side of the project. We had design workshops with our stakeholders and then another agency translated those ideas into specifications. Indus took those specifications and programmed them. Their team refined the app and made sure to troubleshoot features that didn’t work as expected. Indus is transitioning the development of our app and data portal to a local firm.

What is the team composition?

We had two primary points of contact.

How did you come to work with Indus Next Technologies Pvt. Ltd.?

The agency that helped us to design our app introduced us to Indus.

How much have you invested with them?

We’ve invested about $100,000 on Indus’ services.

What is the status of this engagement?

We started the contract in February 2019 and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We piloted the app and we’re currently rolling it out. Our goal is to scale the platform, so we’ve got big plans. We have about 600–700 users registered but we're still revising the app. We're happy that we're able to have a lot of users while continuing to scale the app. The app has good functions. It enables better connections between facilities and reporting from facilities.

How did Indus Next Technologies Pvt. Ltd. perform from a project management standpoint?

Our points of contact were responsive. I had a positive experience working with them. Their project management was usually clear. I always knew what to expect and when to expect it, which I liked.

What did you find most impressive about them?

They were professional. The project got heated at times because we would be stressed and our client would be stressed. Indus always kept their cool and troubleshot any problems. They were always available, which was reassuring and helpful. Their availability was exceptional given the time difference.

Are there any areas they could improve?

They don’t use WhatsApp but our whole program uses it. That made it harder for us to communicate. We used Slack, which was fine for the more technical people. One of our client’s main complaints was that we moved too slowly. I wouldn’t attribute that to Indus because we made a big design shift midday through.

Do you have any advice for potential customers?

It’s easier to have a clear set of specifications coming into the project. It’s better to have an understanding of design and programming processes. The wireframes weren’t important to our project. We created them but scrapped them because we took too long going back and forth.

BACKGROUND

Introduce your business and what you do there.

I’m the director of software development and my organization runs financial payment systems for point of sale, mobile, and ATM traffic in Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indus Net Technologies Pvt. Ltd.?

We were looking for an outsourcing partner with a specialized skillset.

SOLUTION

What was the scope of their involvement?

They provide full-stack web development for Java for some client portals. Right now they’re working on three sites. They’re static websites. But we keep them upgraded and we keep adding features. Our clients use these portals to bring new types of point of sale terminals onto our system. There’s also security and other software that need to be deployed from these portals, but they need to be provided in a cloud environment. They continue to provide support.

What is the team composition?

We have an account manager, and depending on the project, we have about fifteen people assigned to us.

How did you come to work with Indus Net Technologies Pvt. Ltd.?

We got a recommendation from a senior VP who worked with them in the past. We looked at a few other companies, but they had too much overhead.

How much have you invested with them?

We’ve spent about $100,000 per year (approximately $200,000 so far).

What is the status of this engagement?

The project started in March 2018 and we are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We do production implementation and testing. We found that although initially, they had more defects, once they started to understand our business, they’re down to the standard number of defects that we’d expect in any production implementation. We also do code acceptance and we’re involved in code review before it moves into QA.

How did Indus Net Technologies Pvt. Ltd. perform from a project management standpoint?

It’s definitely a collaboration. Their project manager works with our project manager. We use spreadsheets to collaborate. We communicate by Zoom and instant messenger. We also have regular project meetings.

What did you find most impressive about them?

I’ve worked with developers, and typically, there’s a much longer learning curve. When they say they have certain skills, they really do have experienced team members with those skillsets. Hiring their team is the equivalent of hiring senior technical resources.

Are there any areas they could improve?

We did have to learn how to communicate with them because they’re an offshore environment. They’re twelve and a half hours remote from us, so we needed to make sure our schedules lined up. They had to work later in the evenings and we had to work earlier in the day. Once we figured that out, everything went smoothly.  

Do you have any advice for potential customers?

Make sure you have well-written requirements. There’s a learning curve for anyone working in a new industry. It also helps to work earlier so it’s easier to communicate with them.

BACKGROUND

Please describe your company and your position there.

I am a CEO of RmitRix. Startup company that helps insurers make predictions of capital and risk capital (Solvency) that are compliant, efficient, and accurate. Our SaaS cloud based platform provides holistic tool for risk management to boost profitability for insurance companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Indus Net Technologies Pvt. Ltd.?

We were in need for implementation of risk module to predict claim rates and their severity

What were your goals for this project?

Build a stable model to predict third party claims in insurer and adjust a tool around it

SOLUTION

How did you select this vendor?

We were looking for service provider who offer data scientist with past experience in the insurance sector and some background in statistics.

Describe the project in detail.

We had to overcome a complex data structure which required extensive data cleansing and adjustment. Next we build 2 models: Model 1: predict whether this client would have a claim and its probability. Model 2: predict the severity based on the subset (groups) of observations that did have a claim.

What was the team composition?

We ere assigned by professional data scientist with experience in the car insurance sector and also client manager and project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Still in progress,

How effective was the workflow between your team and theirs?

We conducted successfully weekly zoom appointments along with daily tasks updates through Slack and emails.

What did you find most impressive about this company?

The team provides 24/7 responses and a fast delivery together with flexible payment terms, which were essential due to the nature of our business (startup)

Are there any areas for improvement?

Utilizing better AWS machines could help, but overall time to deliver was fast

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of PTI, a management consulting practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indus Net Technologies Pvt. Ltd.?

We needed access to a pool of experts in technology. We also wanted project management for the onboarding and hiring process.

SOLUTION

What was the scope of their involvement?

Indus Net Technologies developed a timesheet management app. It was based on the Microsoft Stack, .NET framework, C#, SQL backend, HTML, and JavaScript. They were also able to find the skills I was looking for. They do a lot of feature enhancements and maintenance on the app. 

What is the team composition?

I’ve worked with three different people so far. They work remotely.

How did you come to work with Indus Net Technologies Pvt. Ltd.?

They were referred to me by my brother who had done some work with them through his company. It worked out well for him.

How much have you invested with them?

My company has spent over $85,000.

What is the status of this engagement?

We started working together in September 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their performance has been very good. There haven’t been any challenges that we haven’t been able to overcome. The developers are usually on time, and they work diligently. When I have a need for a certain key resource, they’ve been very responsive in getting back to me or finding someone for me. The feature enhancements have improved the workflow for the people who are using the application.

How did Indus Net Technologies Pvt. Ltd. perform from a project management standpoint?

Project management is very good. Whenever I have a need or question, they’re very responsive. They keep deliverables on track. We communicate via online conferencing and email. We do project tracking and handle tasks and issues on GitHub.

What did you find most impressive about them?

They’re very willing to work to make things happen for you. They’re good partners.

Are there any areas they could improve?

Sometimes I have developers who come in with certain skills, and they could have probably had better skills. If they could do a lot of in-house trainings or have sessions to improve the skills of individuals, that would be the gravy on the top.

Do you have any advice for potential customers?

Make sure what you’re looking for is clear to yourself. Thoroughly interview the resource you’re going to work with. Talk about the projects and get fully comfortable before you bring anyone on board.

BACKGROUND

Please describe your company and your position there.

Gems is a startup form the Netherlands. I cannot disclose too much information because of the fact that we are developing a new and disrupting platform, together with Indus Net. I am the founder of the venture.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Indus Net Technologies Pvt. Ltd.?

Development of the App, API's, Marketingwebsite, and CMS. The platform will be used worldwide.

What were your goals for this project?

UX, Disrupting, Safety, Security, Global

SOLUTION

How did you select this vendor?

My partner, former Google, works with Indus Net, and Indus Net is performing some top notch work for endorsed clients.

Describe the project and the services they provided in detail.

Design, development, and configure our complete Backend, CMS and APIs. Their quality, performance and client based working was essential for us. Great input of their team, swift reactions, and always looking for the right solutions.

What was the team composition?

We are in weekly contact on C-level base, bi-weekly with their product management, and developpers. Works very good.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Not yet, however, because of their participation as partner and therefore in a holistic matter, they advised us in important steps that we had to take: thanks to Indus Net we didn't make the wrong decisions yet.

How was project management arranged and how effective was it?

As mentioned before. 2 times a week standard scheduled Video Conferences. Within 5 minutes reactions on Skype chat and email. Smooth flow and communication with Basecamp.

What did you find most impressive about this company?

Client Based Working, Thinking in solutions, Know their skills. During complete Lockdown, because of COVID-19, the process was not influenced at all.

Are there any areas for improvement?

For this moment, in this time of the process: No