Idelsoft

BACKGROUND

Please describe your company and position.

I am the CEO and co-founder of Infisical

Describe what your company does in a single sentence.

At Infisica, we operate at the intersection of cutting-edge technology and cybersecurity, providing an open-source, end-to-end encrypted tool designed to help developers manage secrets and environment variables across teams, devices, and infrastructure.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idelsoft to accomplish?

• AI Development: to ensure users could seamlessly manage their secrets. This required sophisticated AI capabilities that we lacked in-house.
• IT Staff Augmentation: We needed additional expertise, to ensure infrastructure scaling and the rapid development of secure solutions.

SOLUTION

How did you find Idelsoft?

• Online Search
• Clutch Site

Why did you select Idelsoft over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Idelsoft were assigned to this project?

4 AI Developers

Describe the scope of work in detail. Please include a summary of key deliverables.

Idelsoft provided a comprehensive suite of solutions that directly aligned with our needs. The scope of work included two main components:

AI Development: Idelsoft helped us to integrate advanced machine learning algorithms into our platform to improve predictive analytics and detect anomalies within our encrypted systems. They worked closely with our development team to design and implement AI models capable of analyzing patterns in large datasets and predicting potential vulnerabilities or breaches. The key deliverables in this section included:

-Custom AI models tailored to our encryption algorithms

-Integration of real-time anomaly detection systems

-Automation of responses to detected security risks

-Full documentation and knowledge transfer to our internal team.

IT Staff Augmentation: Idelsoft provided us with highly skilled IT professionals, particularly in the areas of cloud architecture, DevOps, and cybersecurity. These experts were integrated into our internal teams to support the scaling of our infrastructure and enhance the overall security posture of the platform. The key deliverables here were:

-Dedicated resources for system optimization and security enhancement

-Support in implementing best practices for cloud scalability

-Deployment and maintenance of a highly secure infrastructure.

Idelsoft’s approach was both holistic and highly collaborative, ensuring that the work was aligned with our long-term vision while addressing the immediate challenges we were facing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

AI Integration: The integration of machine learning models significantly improved the predictive capabilities of our platform, helping us proactively identify security threats before they could cause damage. This resulted in a more streamlined experience for our users and a noticeable reduction in the time it took to resolve potential issues.

Infrastructure Scalability: With the help of Idelsoft’s experts, we managed to scale our infrastructure efficiently to accommodate the growing number of users, without compromising the speed or security of our platform. The enhanced architecture also improved the speed of deployment for updates, which was crucial for our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the collaboration, Idelsoft demonstrated a highly professional and effective project management approach. They adhered to clear timelines and were transparent in their communication, ensuring we were always aware of project progress. When challenges arose, particularly during the AI model training phase, Idelsoft responded quickly with solutions and adjusted timelines when necessary to maintain quality and ensure that we were satisfied with the end result.

What stood out was their adaptability. Our platform had a unique set of requirements, and the team at Idelsoft went above and beyond to customize their solutions, always taking into account our feedback and making sure we were aligned at every step.

What was your primary form of communication with Idelsoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly impressed us about Idelsoft was their ability to bridge the gap between AI development and cybersecurity, two areas that are often siloed. The seamless integration of AI into our highly secure, encrypted environment was no small feat, but Idelsoft brought a deep understanding of both domains. They weren’t just contractors; they became an extension of our internal team, proactively suggesting improvements and aligning their work with our business goals.

Additionally, their transparency and clear communication were unique in comparison to other vendors we've worked with. They regularly provided detailed progress reports and made sure to involve us in decision-making processes, making us feel invested in the project's success.

Are there any areas for improvement or something Idelsoft could have done differently?

Although our overall experience with Idelsoft was highly positive, there were a couple of small areas where we think they could improve:

Documentation: While the technical documentation provided was thorough, we found it could have been more user-friendly for non-technical team members. This would have streamlined knowledge transfer and reduced the learning curve for those on our team who were not as familiar with the more intricate details of the AI systems.

Onboarding of IT Professionals: The onboarding process for the augmented IT staff could have been slightly smoother. While the professionals themselves were highly skilled, the initial ramp-up period took longer than expected, as they had to get up to speed with our unique system and infrastructure. More pre-project training or an onboarding guide would have made this transition even more seamless.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of BairesDev

Describe what your company does in a single sentence.

At BairesDev, we helps clients to build high-quality software solutions with speed and precision, with a mission to generate lasting value by tackling our clients’ business challenges. Drawing on the top 1% of tech talent from the Americas and the Caribbean, our team executes scalable, high-performing technology solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idelsoft to accomplish?

• To source top-tier engineering talent through IT staff augmentation
• To partner with a team capable of building advanced AI-driven solutions that could be integrated into enterprise-level applications.

SOLUTION

How did you find Idelsoft?

• Online Search
• Clutch Site

Why did you select Idelsoft over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Idelsoft were assigned to this project?

4 AI Developers

Describe the scope of work in detail. Please include a summary of key deliverables.

Idelsoft’s involvement spanned both AI product development and IT staff augmentation, each with distinct but interrelated scopes.

AI Development:

Their AI team collaborated with our product managers and data scientists to build several key components:

Natural Language Processing (NLP) Engine for intelligent customer support: This included multi-language support, sentiment analysis, and context-aware conversation flows.

Predictive Analytics Module using historical patient data for risk stratification and anomaly detection.

Recommendation Engine for a B2B eCommerce platform we were building for a client in the logistics industry.

They handled model design, training, evaluation, and deployment, all within a secure and scalable architecture hosted on AWS and GCP, depending on client preference.

IT Staff Augmentation:

In parallel, Idelsoft provided senior full-stack developers, DevOps engineers, and QA automation specialists who were embedded across multiple client projects. The augmentation was tailored to our needs: some developers worked directly with our squads on React and Node.js codebases, while others focused on infrastructure automation using Terraform, Docker, and Kubernetes.

Key deliverables included:
1. AI model documentation and performance benchmarks.

2. Fully integrated AI APIs with clean handover protocols.

3. Ongoing code delivery as part of agile sprints via Jira and GitLab.

4. DevOps CI/CD pipelines built and handed off to internal teams.

5. Regular team syncs, sprint reviews, and retrospective participation.

What stood out immediately was the quality of their onboarding process, within days, their engineers were contributing to repositories, attending standups, and actively collaborating on technical decisions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI models developed by Idelsoft delivered substantial value. The NLP engine we deployed for the fintech client resulted in reduced load on human agents, with customer satisfaction scores trending upward shortly after implementation. The predictive analytics solution was successfully piloted and flagged critical health risk patterns that previously went undetected, this directly influenced the client's care delivery strategy.

In terms of development throughput, the augmented teams helped us accelerate key milestones. For instance, a logistics dashboard we had scoped for delivery in three months was completed well ahead of schedule due in part to Idelsoft’s reliable delivery cadence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management & Communication:

Idelsoft maintained excellent communication throughout the engagement, and always kept us in the loop on progress or blockers. Their project manager assigned to us was highly engaged, routinely checking in to assess performance, address feedback, and suggest optimizations in both delivery and staffing.

Every deliverable whether it was a sprint deliverable or a project milestone was met on time. Even during particularly challenging sprint cycles, they were transparent about issues and offered solutions rather than excuses.

What was your primary form of communication with Idelsoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how well-rounded the Idelsoft team was, they weren't just technically proficient, they were proactive, thoughtful collaborators. During one of our AI scoping sessions, their lead ML engineer challenged our initial approach and proposed a model architecture that ultimately outperformed our baseline. This kind of contribution where a vendor elevates the strategy, not just execution is rare and highly valued.

They also showed strong cultural alignment, which can’t be overstated. Their engineers participated in team retrospectives, took feedback positively, and engaged in knowledge sharing sessions that added unexpected but welcome value to our internal teams.

Are there any areas for improvement or something Idelsoft could have done differently?

If we had to identify one area of improvement, it would be to further streamline the AI experimentation phase. While results were strong, a more structured set of weekly experiment reviews or visual reporting dashboards could help stakeholders better track model evolution and test results. That said, any feedback we gave was quickly acted upon, their team never hesitated to adjust their approach when needed.

BACKGROUND

Please describe your company and position.

I am the CEO of BodySite

Describe what your company does in a single sentence.

We offer a cloud-based patient engagement and management solution to healthcare practices. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idelsoft to accomplish?

• Add U/I elements and functionality to existing web interface

SOLUTION

How did you find Idelsoft?

Referral

Why did you select Idelsoft over others?

Referred to me

How many teammates from Idelsoft were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Create and revise functions for the user interface as directed by tickets created by the project team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of tickets to our satisfaction on reasonable timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The management delivered the resources as needed.

What was your primary form of communication with Idelsoft?

Virtual Meeting

What did you find most impressive or unique about this company?

Time to mobilization was quick. Talent met our needs.

Are there any areas for improvement or something Idelsoft could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the CTO of a software company

Describe what your company does in a single sentence.

Insurtech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idelsoft to accomplish?

• Staffing and recruiting

SOLUTION

How did you find Idelsoft?

Referral

Why did you select Idelsoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Idelsoft were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Hiring experienced candidates for software development for a long term project

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All our initial goals were achieved on time and with great quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We reduced typical time in a similar project from 4 weeks to 1 week. All our needs and adjustments were quickly implemented and communicated clearly

What was your primary form of communication with Idelsoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep technical knowledge, speed of delivery, and the quality of the team were impressive.

Are there any areas for improvement or something Idelsoft could have done differently?

Nothing that comes to mind

BACKGROUND

Please describe your company and position.

I am an executive of Pro Housekeepers

Describe what your company does in a single sentence.

Marketplace for home service providers across the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idelsoft to accomplish?

• WordPress Website Redesign & Development

SOLUTION

How did you find Idelsoft?

Referral

Why did you select Idelsoft over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Idelsoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired IdelSoft to design and develop our company website based on WordPress. The key deliverables were for the site to be user-friendly, lightning fast, search engine optimized, and improve existing features where it made sense.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes were based on features being finalized as well as debugging until little to no errors were displaying.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their timelines could be more realistic. It took about 3x as long to finalize project than expected. They were able to respond to all of our needs although there is room for improvement.

What was your primary form of communication with Idelsoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

IdelSoft was able to deliver the project and provide on-going support until all bugs were addressed.

Are there any areas for improvement or something Idelsoft could have done differently?

Better project scoping and communication.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Iteright

Describe what your company does in a single sentence.

SaaS Company for product managers to analyze & validate ideas

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idelsoft to accomplish?

• QA Entire Solution

SOLUTION

How did you find Idelsoft?

Referral

Why did you select Idelsoft over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Idelsoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team came on to test our entire platform. They did a wonderful job and communicated well throughout the project. The final deliverable included a presentation and a detailed document with over 50 issues and user experience improvements for the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Final Deliverable with complete list of opportunities to improve the product. The quantity of issues found was impressive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and thoroughly. Whenever I voiced any sign of concern, the team got on a call to discuss. Great work.

What was your primary form of communication with Idelsoft?

Virtual Meeting

What did you find most impressive or unique about this company?

Thoroughness

Are there any areas for improvement or something Idelsoft could have done differently?

Nope, great work team.

BACKGROUND

Please describe your company and position.

I am the Founder of Tengo Tech Solutions

Describe what your company does in a single sentence.

Tech consulting and solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idelsoft to accomplish?

• staff augmentation

SOLUTION

How did you find Idelsoft?

Online Search

Why did you select Idelsoft over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Idelsoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We only had one 30-minute briefing call with CEO himself. During that call, they gathered specific job requirements and technical needs. They presented us with sample profiles based on our job description and requested feedback from us to better comprehend the profile. Then they began looking for candidates as well as conducting screen interviews.

Within 3-4 days, they began to share the first batch of candidates. They submitted 10 candidates in total. The candidates were quite well-qualified when they joined the interview. Also, they were perfect matches for our needs, and Idelsoft helped us fill the position within 2 weeks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They aided us in quickly contacting candidates, screening them beforehand, and providing us with qualified candidates. They kept us informed at every stage of the process. We communicated with the team on a daily basis, and everything moved quickly and efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Idelsoft screened many candidates in a short period of time for us. They also believe in the importance of a positive candidate's experience and process efficiency that exceeds expectations, which makes the process more pleasant for everyone.

What was your primary form of communication with Idelsoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their effective communication and professionalism.

Are there any areas for improvement or something {provider_name} could have done differently?

no