IdeasUnlimited

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer and Founder of MoreYoga

Describe what your company does in a single sentence.

MoreYoga is a London-based wellness company that operates a network of affordable, community-focused yoga studios offering a wide range of classes and programs designed to make high-quality yoga accessible to people of all levels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We needed dependable phone support to handle incoming member inquiries. The goal was to avoid missed calls and maintain a consistent experience.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They managed inbound phone support, handled customer questions, and logged call details for our team. They also passed along anything that required internal follow-up

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear drop in missed calls and better coverage throughout the day. Follow-ups became more structured once call logging improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It took a bit of back-and-forth early, especially around tone and call notes, but they adapted once we showed them what we wanted.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were open to feedback in a practical way. Instead of pushing back, they used real call examples to refine how they handled conversations.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

More detailed call summaries from the start would’ve saved us some time. We had to circle back on that before it became consistent.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of innerskin

Describe what your company does in a single sentence.

Innerskin is a France-based aesthetic medicine company that provides personalized, non-invasive skincare treatments and products designed to improve skin health and enhance natural beauty.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We needed support handling growing customer inquiries across multiple channels and help with order processing. The goal was to keep up with demand without overloading our internal team.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

4

Describe the scope of work in detail. Please include a summary of key deliverables.

They managed email, chat, and phone support, along with order processing tasks. This included responding to customers, handling inquiries, and ensuring orders were correctly logged and followed through.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer inquiries stopped accumulating, and order handling became more consistent. We also saw fewer delays in responding to customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During busy times, it felt a little uneven they would clear a lot at once rather than steadily. Once we raised it, they adjusted their workflow.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to step into a fast-moving environment without needing a long ramp-up stand out. They adapted fairly quickly once they understood our brand voice.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

More alignment on tone from the start would have helped.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Forum Asset Management

Describe what your company does in a single sentence.

Forum Asset Management is a North American alternative asset manager that invests in, develops, and manages real estate, private equity, and infrastructure assets to generate returns and long-term value for investors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We needed consistent coverage for inbound calls and a way to capture and schedule opportunities we were missing. The goal was to improve responsiveness without building an internal call team.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Good value for cost
• Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled incoming calls, appointment scheduling, and acted as a virtual receptionist. Deliverables included call handling, message taking, and structured summaries for our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Missed calls dropped significantly, and more inbound inquiries were converted into scheduled conversations. We also had better visibility into

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was like a bit of trial and error early on. Once we pointed out gaps in call notes, they adjusted and things became more consistent.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They paid attention to patterns in calls and proactively asked questions to improve accuracy, instead of just following a script.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Initial onboarding around call handling expectations could have been tighter. We had to refine that during the first few weeks.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Gemspring Capital

Describe what your company does in a single sentence.

Gemspring Capital is a private equity firm that invests in middle-market companies and partners with their management teams to provide capital and strategic support to drive growth and improve business value

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We needed help staying on top of routine administrative work, particularly data entry and general back-office support. The aim was to reduce internal bottlenecks.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handle data entry, data processing, and virtual assistant tasks. This includes maintaining records, updating internal files, and supporting our team with ongoing administrative needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen fewer delays in internal workflows and less backlog building up. Tasks that used to sit for days are getting cleared more consistently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It feels pretty hands-off. We will assign work, and most of it just get done without needing follow-ups, aside from the occasional clarification.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to operate quietly in the background without disrupting existing workflows stands out. It does not feel like we are constantly managing an external team.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

A bit more consistency in formatting early on would’ve helped. We had to correct that once before it fully stuck.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of OxLot Capital

Describe what your company does in a single sentence.

OxLot Capital is a boutique real estate development firm that identifies, develops, and executes projects, primarily in historic neighborhoods, to create long-term value while preserving and revitalizing communities. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We needed to get control of our growing support volume across chat, email, and phone. The main goal was to maintain consistent response times without expanding our in-house team.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They took over frontline customer interactions, including handling inbound emails, live chat, and phone inquiries. They also followed internal guidelines we provided and escalated more complex issues when needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our response backlog was reduced significantly within the first couple of months. We also saw fewer follow-up complaints related to delayed replies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We didn’t have constant check-ins. It felt more like they ran independently, and we stepped in when something needed tweaking.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're adaptable in terms of tone and communication style. Once we clarified expectations, they mirrored our voice more closely than I expected from an outsourced team.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

We spent extra time early on aligning expectations that probably could’ve been clarified upfront.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Revel Woods

Describe what your company does in a single sentence.

We source and make high quality hardwood floors and help builders and designers get the right product for their project without making the process hard.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• To make sure every caller had a good first experience and more calls turned into appointments without interrupting my day.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2

Describe the scope of work in detail. Please include a summary of key deliverables.

They handle our calls every day from early morning to night. When someone calls, they either book an appointment or take the caller’s details so I can follow up. I get all the info by email and text, so I always know who reached out and why. It keeps everything organized and makes sure no one gets missed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Caller feedback has been positive and I no longer get calls on my personal phone.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication through email, text, and Slack works smoothly and messages come through on time.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The friendly and professional way they handle callers and represent our business.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

None. They’ve been reliable and consistent.

BACKGROUND

Please describe your company and position.

I am the Owner and Founder of Glazed Auto Spa

Describe what your company does in a single sentence.

Glazed Auto Spa specializes in professional in-shop and mobile auto detailing, ceramic coatings, paint protection film (PPF), paint correction and restoration for cars, and also offers similar services for boats, RVs and aircraft.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• I wanted them to help us find more leads and build a stronger referral network.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

Their job was to look for good business partners for us. This included car dealerships, body shops, real estate agents, and other local companies that come across people who might need our services. They collected the right contact info, organized everything for us, and helped start some of the first conversations. They also looked for new markets or groups where our services might fit.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw an increase in referral opportunities, and we saved a lot of time. My team didn’t have to spend hours searching for contacts anymore. That extra time helped us focus more on customers and on getting cars out faster. Overall, our productivity went up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At the start, we had a few small issues getting everything lined up, but that’s normal. Once we got on the same page, they delivered on time and were good about adjusting to our needs. Anytime we needed something changed, they handled it pretty well.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most was how flexible they were. Our needs shifted a lot, and they kept adjusting without any problems. They never made it hard to update or change things.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Nothing to mention

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Broadband Dynamics

Describe what your company does in a single sentence.

Broadband Dynamics is a facilities-based telecom carrier and cloud-communications provider that supplies enterprises with voice, data, cloud PBX/UCaaS, omnichannel contact-center software, and Voice API solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• I hired IdeasUnlimited to run and manage our customer support team. We needed a group that could handle calls, emails, and chats for our telecom customers without me watching every step.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They take care of our full support system. This includes phone, email, live chat, and ticket help. They talk with our customers every day about service questions, billing help, number porting, and simple troubleshooting.

We gave them a few guides at first, but they built most of the responses and processes on their own. Our work is technical, but they picked it up fast and now handle most things with little direction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They stepped in fast and did not need much from me, which saved me a lot of time. They meet the KPIs we set, like response time, resolution rate, and customer satisfaction. Their work is steady and the quality stays high.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their leadership trains and manages their agents well. They deliver on time and respond fast when I ask for something. There is no real language issue, and communication is simple.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They always have a solution. It feels like they have seen almost everything before, so they handle problems without making things harder.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Not much. When we give feedback, they adjust. They have been dependable.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CTO of AreaPro

Describe what your company does in a single sentence.

AreaPro is a real-estate platform that uses AI to give agents and brokers fast, easy-to-use, area-specific market data, produce insightful reports, and generate marketing content, helping them “predict, prepare, and present” real estate trends.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We needed a support team that could fit into our company fast. Our main goal was to bring in people who could handle customer questions every day and understand how our real estate platform works. We also wanted help building our support playbooks so we could grow without losing quality.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited provided trained support staff who handled chats, emails, and user issues for us. After we trained the first few people, they took over all training for the new team members. They also gave us reports on things like response time, wait time, and how long it took to fix a problem. These reports helped us see what was working and what needed to change.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They helped us move to a new ticket system and built clear reporting for it. Now we can see how the team is doing at any time, what questions come in the most, and how fast things get handled. This made it easier for us to plan new hires and update our systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We shared our tools and setup, and they followed everything well. Timelines were met. If something was delayed a little, they told us right away, so we were never guessing.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The communication stood out the most. Everyone we spoke with, from managers to support agents, was open and clear. It felt like they wanted us to succeed, and that meant a lot.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

I do not have anything to note right now. They have been steady and helpful throughout.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of SettleSavvy

Describe what your company does in a single sentence.

SettleSavvy helps home-buyers (primarily in the US) by providing data-driven neighborhood analysis, real-estate insights, and connections to vetted agents and lenders to help them "find their perfect neighborhood."

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We needed help handling all the customer messages we get on email and chat. Many home buyers reach out every day with questions about neighborhoods and our platform, and we could not keep up on our own.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with three full time team members from IdeasUnlimited. They handled all email and chat support and stayed in touch with us on Slack through the day. They also sent us regular audits so we could see what customers were struggling with. Over time they felt like part of our own team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our customer satisfaction went up a lot. Our NPS went up more than 10 points, which was big for us. Their team knows how to follow our process but also adjust when a customer needs something different. They treat people with care, and our users feel that.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very good. They always responded fast and were easy to reach. We also had monthly audits that helped us improve our support, not just keep it running. They stayed on time with everything we asked.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really act like part of our team. They were steady, kind, and very focused on doing the work right. They care about our customers and about helping us grow. It is rare to find that in a partner.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

The only thing we ask is to keep being honest with us when something on our side needs to improve. Their feedback helps us a lot.