id8

BACKGROUND

Introduce your business and what you do there.

I’m the president of Coleman Search Group. We’re a property casualty insurance recruiter. We find talent for both large insurance companies and privately owned businesses.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with id8?

We hired id8 to help with our brand campaign over a decade ago. We needed their support for branding and digital marketing work, along with website development.

SOLUTION

What was the scope of their involvement?

We started the project with a discovery meeting. During these initial discussions, we focused on our company, culture, and message that we wanted to display to our audience. They created our logo, brand, and tagline based on these discussions.

From there, their team began building our website. To do this process correctly, they conducted numerous interviews with our clients and potential candidates to gather more information on the public perception of our brand. They provided content for the site. Additionally, they set up a Google Analytics account for us.

Years later, we had them rebrand and refresh the website. They included pages that highlight our experience and areas of expertise. They added a blog and a contact page for clients and visitors. In addition to this, they help us advertise our business by contributing ideas for marketing collateral, client gifts, and milestone recognition.

What is the team composition?

We work with Kriston (President, id8) and the team of developers.

How did you come to work with id8?

We followed a referral from a client of id8. I met with their team and impressed with their innovative thought process and hands-on methodology. We had a review of our business needs and they had the technical knowledge and enthusiasm we wanted. We felt that their excitement and strong suggestions would make them a good, natural partner.

What is the status of this engagement?

We started working with id8 in 2009 and we have an ongoing relationship for maintenance and support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work id8 has produced for us has resulted in multiple successes for us. Firstly, we’ve had an uptick in traffic on our site due to the work they’ve done. Through our Google Analytics account, we can see our revenue growth among other things. Our clients have given us tremendously positive reviews and many admire our branding.

On an anecdotal level, we’ve had clients who are very satisfied with the marketing materials id8 helped us create. For example, one customer remembered a bamboo flash drive with our logo on it that we created several years earlier. Having them as a teammate ensures our clients receive meaningful work through their experience with us. id8 has become an extension of our company due to the strong quality of their work.   

How did id8 perform from a project management standpoint?

id8 has been outstanding—they are communicative and transparent about documentation and cost. They provide a comprehensive document relative to pricing and show us the individual cost of additional services in case we want to be flexible. Their team has been responsive to my needs in terms of deadlines and budgets. As a group, they’ve been collaborative and professional.

What did you find most impressive about them?

Their greatest strength is their ability to understand our business and convey our message effectively. They patiently got to know us and provided their own quality ideas based on what they learned. Their team has technical expertise and creative suggestions.  

Are there any areas they could improve?

Although in a perfect world, we’d have an insurance guru on id8’s staff, their team took the initiative to learn the specifics of our work. Because our industry is unique, there were occasions early on in the process where they didn’t have the field expertise to provide insight. However, over several years, they had the desire and ability to be more informed.   

Do you have any advice for future clients of theirs?

Have a clear understanding of what you’re trying to accomplish before starting the project. It’s important to give id8 as much information as possible because they like to think deeply about the work they’re doing. The person leading your project internally should be well-informed on the business’ history and goals so at least one individual is prepared to brief id8.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a tech company that develops security hardware and software for the self-storage industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with id8?

We wanted to rebrand our business and update the website and marketing collateral accordingly.

SOLUTION

What was the scope of their involvement?

id8 presented four personalized branding initiatives to our team, and we selected the concept that best fit our needs. After defining the brand, they incorporated the new messaging onto our website and into various pieces of marketing collateral. They also produced four videos for our website and assisted with the production of our outbound video.

What is the team composition?

Their owner was present at a few meetings, but the assigned project manager was our main point of contact.

How did you come to work with id8?

They were one of the four creative agencies that we interviewed. In addition to their competitive pricing, id8 was the best demonstrating how their work could improve our business growth.

What is the status of this engagement?

Our partnership began in December 2016 and will conclude once they deliver the final videos.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work hasn’t impacted our ROI, but we are still pleased with their rebranding efforts. Most importantly, our audience is responding exceptionally well to our company’s new look.

How did id8 perform from a project management standpoint?

They managed the project wonderfully via Asana. Whenever we needed assistance, they were willing and able to help; their office being close to ours was also a great perk.

What did you find most impressive about them?

Their team has many amazing qualities, but their greatest strength is undoubtedly their creativity.

Are there any areas they could improve?

All of the work that id8 produced for us was incredible, so it was upsetting when they decided to move on and work for one of our competitors. As their largest client, it would have been nice to speak with them before they made their decision.

Do you have any advice for potential customers?

A clearly defined scope of work is a great asset when working with creative companies like id8. We knew exactly what we wanted, so it wasn’t hard for their team to meet our expectations.

BACKGROUND

Introduce your business and what you do there.

I am the president and CEO of Tommy Nobis Center. We’re a nonprofit that works to empower people with disabilities through job placement and training services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with id8?

We wanted to rectify a poorly implemented rebranding attempt from a few years back. We tried to rename the organization, but the change was not well-received and resulted in brand confusion among our board and in the community. We wanted to solidify our meaning and values through a recognizable brand and well-developed marketing strategies.

SOLUTION

What was the scope of their involvement?

id8 surveyed and met with our supporters, stakeholders, and board members to gauge brand recognition. They developed a consistent theme for our organization, complete with a unique logo and complementary color palette. They revamped our letterheads, business cards, promotional brochures, and online ads and banners with the new design.

They also provided content and implemented strategies to boost our social media presence and ensure maximum brand visibility. id8 will continue to advise us through the next fiscal year on both design and social strategies.

What is the team composition?

We worked with a team of four or five.

How did you come to work with id8?

A colleague recommended them to our board chairman. They submitted a project proposal that showed an understanding of our organization’s desired direction and customer service expectations.

How much have you invested with them?

We have spent about $50,000.

What is the status of this engagement?

The initial partnership was from November 2017—April 2018, but we will to continue to work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Social media engagement has increased since implementing id8’s strategies. Our new theme has been received positively, is easily recognized, and of high quality.

How did id8 perform from a project management standpoint?

The id8 team was a pleasure to work with. They completed each task by the established deadline and kept the project running smoothly. Their team took complete ownership of any errors or miscommunications and immediately made the necessary changes.

What did you find most impressive about them?

id8 holds themselves to a very high standard. For example, they helped design a T-shirt to showcase our new brand. When they were first delivered, their CEO saw that the shirts were too thin to meet their high standards, so they took it upon themselves to order better shirts and covered the cost.

Are there any areas they could improve?

We enjoy our time with them. They are excellent at what they do and we are looking forward to future projects.

Any advice for potential customers?

id8 responds well to open communication and open feedback. They are able to adjust quickly and accordingly to your needs and expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of Freshens, a company that began as a self-serve yogurt shop, but has grown into a fast-casual food brand. About 60% of our locations are on college campuses – these have been our bread and butter – but we’re also in about 40 hospitals and 50 airports.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with id8?

We were trying to find some fresh creative work to help us communicate with the millennials and Gen Z’s on college campuses, which we were expanding into. Additionally, we were upgrading our yogurt and smoothie locations into fast-casual and Fresh Food Studio’s, which involved reimaging.

SOLUTION

What was the scope of their involvement?

They provide a wide range of services for us, helping us with menu designs, graphics, websites, sales presentations, packaging, and limited-time offer development. Sometimes, we have quick-and-dirty projects for test products, which don’t warrant $8,000–$10,000 in photography, and they get us to market in a few test locations. Other times, it’s a substantive, but quick-change on the web page that matches up with changes we’re making on our electronic menu boards, social media accounts, and store-level communication with students and administration.

One of the big projects that id8 has been working on is the country’s first smoothie without any artificial color, preservatives, sweeteners, or flavors. They helped develop the frontend, which talks to the customers in the colleges, U.S. military bases, and hospitals, as well as the actual webpage, which helps millennials and Gen Z’s to look deeper into our products, and easily find the assurance they need that we’re not misleading them.

The fall quarter is a big time for us, with all the incoming freshman, so they help us out with new, clean, bright, point-of-sale materials every two years – that’s how often we reimage our stores. They’ve also recommended suppliers when we have a new that we’re looking at. id8 also designs the collateral that our sales team uses when they’re bidding to take over food production for a hospital or college, or at a nationwide-show.

id8 has helped with our current move into the military, and health industries. These particular categories of customers are investigative by nature, and id8 helps us stay on the leading edge. We perform research on all our products through focus groups, and they use the results to come up with an approach for universities, colleges, and hospitals.

What is the team composition?

We have the benefit of having worked with their president, and with three or four people under them.

How did you come to work with id8?

We narrowed it down to three groups that we wanted to talk to, and after we researched some of id8’s work, we awarded them the particular project, which, I believe, involved some of our corporate brochures and early branding. This evolved into working on our menu designs and point-of-sale materials, on both a project-specific and long-term basis.

How much have you invested with them?

The overall cost, so far is around $200,000, but it varies year-to-year, and every other year we spend a bigger amount.

What is the status of this engagement?

We started working with id8 around May 2005, so it’s been a long time, but we don’t go out looking for competitive bids. We have confidence in id8, and we know that–based on their knowledge of our brand–they can deliver a project for us quicker, cheaper, and of a higher quality, than could a new company that we would have to find and train.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very successful as a company, and we have no debt. We spend our own dollars on marketing, and we don’t charge our stores, so we have to get sales response and profits from what our marketing. With id8 as our partner, this has always worked out well.

We now have multiple brands, and id8 has grown with us in all the efforts we engage in with our four brands. It’s been a successful and comfortable relationship, and we’ve gotten some outstanding creative made by id8, which receives comments from people visiting our web page, and from people who look at our collateral. They particularly enjoy how we go about our business, and how we promote our brands. All of this is because of id8’s work.

We’re a small company, in terms of number of employees, but we’re the largest in our field. No one else does what we do within colleges; no one has programs like us; and no one has the same products. We have a foothold in a unique area and id8 has helped us establish it.

How did id8 perform from a project management standpoint?

We have no problem communicating with them, from the top on down. I know that their president is involved in every project, and I know that she has more on her plate than just us, but it’s comforting to know that she’s looking at everything and giving it her stamp. For every project, we determine what we need and when we need it up front, and then they’ll establish a budget for us to approve. They’re always on the money when it’s all said and done, both in terms of timing and delivery.

Sometimes, we have a hard time understanding the time necessary for web page development, and the constant changes that occur. We’re dealing with a highly technical, constantly changing category, and we have a very non-visual president, who likes to get their fingers into projects. This can cause some headaches for everyone, but id8 has done a great job of holding costs to what they quote us.

It’s amazing that, after knowing someone for certain amount time, we can deal with them over the phone, or just shoot them materials in an email, and they’ll back to us with something that’s on target, and very close to being finished.

What did you find most impressive about them?

We’ve always enjoyed working with them and their young, creative talent base. They stand out in terms of understanding our customer and brand, and delivering creative that is fresh and on target. They appeal to us because they’re able to communicate with the millennial and Gen Z customer base, and all of our products and marketing efforts target those demographics.

They also have a strong base of creative talent for tasks outside of their realm, like professional services, photography, and food styling. They have a good list of people, with whom we can work directly, and then coordinate back them on. Our sales literature is more focused on decision makers, but our in-store menus, collateral, web pages, and social media communicates to the end-user. id8 has done an excellent job of understanding that nuance and crafting materials that appeal to both sets.

Are there any areas they could improve?

They’re a very visual firm, and their visual delivery is wonderful, but I occasionally need a bit of copy addressed to corporate-level decision makers, in the case of contract feeders. In those instances, id8 has found individuals for us to work with, but whom weren’t necessarily on their staff. They did develop a group though, partly because of our needs, as well as those of other customers.

Overall, though, we don’t miss with their work. We don’t have a problem with it, and we’ve never had a mistake with it. We’ve never had any issues whatsoever, either from a creative, production, or billing standpoint.

BACKGROUND

Introduce your business and what you do there.

I’m the economic development manager for Canton, Georgia, a city about 40 miles northwest of Atlanta.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with id8?

Although our city was growing, we had antiquated messaging that hadn’t been updated in nearly 15 years. Both our citizens and business leaders expressed concern that the city’s branding didn’t reflect the opportunities and quality of life here.

SOLUTION

What was the scope of their involvement?

id8 designed a new logo, which features the river that runs through the city. The team used data research to direct messaged and then gave us a lot of branding advice for the official website. They created marketing collateral including business cards, hats, shirts, and beverage koozies. id8 standardized city employee emails to have the same type font and embedded logo.

id8 also participated in meetings with elected officials, business leaders, and the public. The team attended festivals, set up roundtables with the local business community, and did real-time interviews with citizens as part of their research.

What is the team composition?

We worked directly with three team members.

How did you come to work with id8?

One of the team members reached out to me because we had a mutual friend. We met and id8 later bid on the project when we distributed the RFP. Their team was new to the municipal branding space, but we saw that knowledge gap as an advantage because they would have a fresh perspective compared to the other bidders with city branding experience. Based on references, interviews, and past work, we knew id8 would deliver innovative and unique results.

How much have you invested with them?

We started working with them in August 2016 and the relationship ended in May 2017.

What is the status of this engagement?

We spent between $50,000–$200,000

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Canton now has unified branding that has attracted millions of dollars in new investment. City employees have embraced the new logo, which now appears on staff badges and staff shirts for our public works and building officials. The city council supports our efforts as we plan to invest millions more in river attributes including trails, parks, canoes, and lodges.

How did id8 perform from a project management standpoint?

The scope agreement required them to check in at least once a week, but we spoke much more frequently than that. The team’s accessibility and flexibility exceeded our expectations. We specified the timeline and they broke it down into discrete deliverables. Any delays were our fault, not theirs. Our main contacts were both passionate and knowledgeable.

What did you find most impressive about them?

id8 brought creativity and an artistic point of view, which are rare in local government. They were very flexible and sensitive to feelings and emotions that arose in the course of their research. Whenever they spoke, they put the city’s needs above their own. Since the experience was new for both teams, id8’s openness to new ideas and collaboration enhanced the relationship and the results. The team was responsive and put in extra effort to participate fully in meetings with external stakeholders.

Are there any areas they could improve?

Although they were phenomenal, the team could adjust its research methods. Local governments use different platforms for research. In the future, it’d be helpful if id8 could find out what other governments use and then customize their research to that preexisting methodology. That way, their reports present data using the same language the employees use to analyze numbers.

BACKGROUND

Introduce your business and what you do there.

We provide independent airworthiness engineering services based on real-world operational data – assessing aircraft life based on actual usage rather than design assumptions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire id8 to accomplish?

We needed to update our 15-year-old website and help us define our core branding/messaging.

SOLUTION

What was the scope of their involvement?

id8 has designed and developed our website. The team has also created templates for business cards, letterhead, technical reports, and presentations. In addition, id8 has designed conference displays and created a go-to-market strategy. The team has also provided copywriting services.

What is the team composition?

We’ve worked with 10–15 teammates from id8.

How did you come to work with id8?

We found id8 through an online search. We chose them because they were close to our geographic location, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We’ve spent around $30,000.

What is the status of this engagement?

We started working with id8 in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

id8 has delivered content and clearly defined steps in the go-to-market strategy. We’ve presented at a technical conference using the new marketing materials and feel the engagement matched our expectations. In addition, we’ve surveyed the new website content with an internal review team, and all were in favor.

How did id8 perform from a project management standpoint?

id8’s project management has been fantastic. The team has excellent communication and has never missed a deliverable or deadline. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

id8’s organization, and the breadth of the team’s capabilities are impressive.

Are there any areas they could improve?

There’s nothing id8 could improve on.

BACKGROUND

Please describe your company and position.

I am the Chief Steward of Georgia Landscape

Describe what your company does in a single sentence.

We provide Landscape design, installation and maintenance 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire id8 to accomplish?

• redesign our truck wraps- to promote our brand more clearly

SOLUTION

How did you find id8?

Referral

Why did you select id8 over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from id8 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Id8 to help us come up with a new truck wrap that would:

• be repeatable going forward
• simplified and cleaned up our branding 
• was a more professional example of who we are
• could be supplied to our printer for clarity and consistency

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We do not know the measurables yet as we have only begun to update our fleet wraps. We have seen comments on how much more visible we are.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they helped up push the project along. We did need some timlines to keep us on track with desicions. They were great at helping us throug the process. 

What was your primary form of communication with id8?

Virtual Meeting

What did you find most impressive or unique about this company?

I love how much they wanted to provide '5 star' communication and final product. They seemed to care as much as we did.

Are there any areas for improvement or something id8 could have done differently?

We were super satisfied. 

BACKGROUND

Introduce your business and what you do there.

I’m a department manager at The Wedge Innovation Center LLC, a coworking and event space in Alton, Illinois, offering flexible workspaces, community connections, and rooftop views for professionals and creatives.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with id8?

We needed help developing a sponsorship/partnership slide deck.

SOLUTION

What was the scope of their involvement?

id8 created a slide deck that was on brand and met our objectives while also being flexible to our partners' specific needs. The team handled content writing, design, and research for the deck.

What is the team composition?

We worked with 2–5 teammates from id8.

How did you come to work with id8?

id8 was referred to me.

What is the status of this engagement?

We worked together from March–June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's too early to tell the measurable outcomes of id8's work.

How did id8 perform from a project management standpoint?

id8 delivered on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

id8's willingness to understand our business and the community we serve was impressive.

Are there any areas they could improve?

I didn't think there was anything they could improve on.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business development for a construction company. We provide commercial construction, design-build, and renovation services, specializing in mission-critical projects with tight deadlines for demanding clients across the nation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with id8?

We needed help with our rebranding, communication, collateral, go-to-market strategy, positioning, messaging, and social media messaging.

SOLUTION

What was the scope of their involvement?

id8 provided us with a full digital and print deliverable package, including brand guidelines, business cards, icons, infographics, letterhead, LinkedIn graphics, logos, and polo embroidery. They also helped us with our go-to-market strategy messaging, external and internal messaging, and brand positioning. Additionally, id8 designed and developed our new website.

What is the team composition?

We worked with 2–5 teammates from id8.

How did you come to work with id8?

We met id8 through a Cobb Chamber CEO Roundtable. We chose them over other options because they had high ratings, a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We worked together from May 2024–June 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

id8's work increased our brand awareness, innovation, and growth. We saw an increase in our branded search volume, direct website traffic, industry share of voice, social media engagement rate, and viewable impression.

How did id8 perform from a project management standpoint?

We stuck to the schedule as best as we could. We tended to get in our own way more than sitting back and waiting for id8. We experienced some confusion with outside consultants fully understanding our business, but we worked through those issues with Lindsey, Kriston, and Jess, who were always accessible and easy to communicate with. We mainly communicated through virtual meetings.

What did you find most impressive about them?

Kriston knows her business! Her legacy staff is approachable and easy to work with. The id8 team is highly creative and professional. They're responsive, creative, modern, and forward-thinking. They took the time to understand our brand's story and translated it into a visual identity that resonates with our audience. I highly recommend them for anyone looking for fresh, innovative branding.

Are there any areas they could improve?

Some outside consultants didn't fully understand some of our objectives.