What evidence can you share that demonstrates the impact of the engagement?
We don’t track them with any key performance indicators (KPIs), but we haven’t had to. We regularly see that they’re responsive, have quick turnarounds, and value our partnership with them. During one project, a printer that they used had a QA problem, and our cards were sent out to the end user cut improperly. id8 was fast to remedy the issue, reprinted the cards, and started using another printer until they could figure out what went wrong.
A few other situations arose where we had emergency print jobs or needed a quicker turnaround than usual, and they’ve always been able to make that happen. Instead of going through the normal process of submitting a form to them, I’m able to call someone and get a 1–2-week job done in 48 hours. They go above and beyond to accommodate us in any situation.
How did id8 perform from a project management standpoint?
They’re very good at keeping me in the loop with our projects and the people we work with. If someone I’m used to working with was going to be on leave for any period of time, they'd always let me know ahead of time and make sure I was comfortable working with their replacement. I got to know their team well, which is important in a long-term partnership.
What did you find most impressive about them?
There are pros and cons to working with smaller companies. With id8, the pros far outweigh the cons. Being able to work closely with the same people and learn their personalities has been very valuable. I’ve worked with larger, corporate vendors for similar jobs in the past, and they'd outsource our work to someone else when they got behind. We don’t have to worry about that with id8. They’ll help us any way they can and it’s nice to know them on a personal level.
Are there any areas they could improve?
The only improvement I’d suggest, and it’s very minor, is to better vet technology and project management tools before implementing them. At one point after they switched to a new tool, I had issues with our projects not being on the right server, or emails being sent without attachments. As soon as I brought it to their attention, they switched back to their other method. Their recovery for that issue was so quick, the issue was inconsequential.
Do you have any advice for potential customers?
If possible, go visit them. They have held holiday parties and other small events for their clients, and they’re a great team of people to know.