iCEA

BACKGROUND

Please describe your company and your position there.

I am the Sales Director of a company that sells top quality pallet racks and storage racks.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International ?

We have partnered with iCEA Group to increase sales on our online store.

SOLUTION

How did you select this vendor?

We chose iCEA Group because of the idea and action plan presented to increase the visibility of our online store in organic results on Google search.

Describe the project in detail and walk through the stages of the project.

Already in the first quarter of cooperation, we managed to achieve the goals outlined in the strategy of activities, among others, to increase visibility in the TOP10 of search results. We decided to intensify the work, in view of the good start of the cooperation.

How many resources from the vendor's team worked with you, and what were their positions?

On a daily basis, I am in contact with a Supervisor (Customer Success). I also had direct contact with the SEO Specialist and SEO Analyst.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Month after month, we are seeing an increasing number of keywords in visibility metrics. Site traffic is also increasing.

How effective was the workflow between your team and theirs?

Communication is going well. Tasks from the strategy are completed in a timely manner. We are in contact by email, phone and also by video conference.

What did you find most impressive or unique about this company?

Engagement of employees, responsive contact, thoughtful action plan.

Are there any areas for improvement or something they could have done differently?

Cooperation is going well.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a company that manufactures and distributes industrial fittings.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International , and what were your goals?

First of all, we wanted to increase the website's positions on significant keywords for our business. Later, we also wanted to develop activities and globally increase the visibility of the domain. Technical optimization, content creation, recurring activities were also important.

SOLUTION

How did you select this vendor and what were the deciding factors?

I paid attention to deadlines and professionalism. At the initial stage of discussions, a specific technical audit was conducted, where I saw what capabilities my service had and what we could achieve together.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Activities are based on various technical optimizations, content creation, analysis, link building. A strategy was also created, so I knew what was going to happen and what stage of work we were at.

How many people from the vendor's team worked with you, and what were their positions?

I have direct contact with the Customer Success Specialist, we also periodically meet with the SEO Specialist. In addition, the team also includes copywriters who create texts for my website, webdevelopers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website's positions are increasing by which new customers are coming to my site. Compared to the previous year, we recorded a 30% increase in users and visits.

Describe their project management style, including communication tools and timeliness.

Most often we contact by email, but there is no problem if I want to specify something by phone or during a meeting with the SEO specialist. Operations are provided in a timely manner - we stick to a certain strategy.

What did you find most impressive or unique about this company?

We are impressed with their transparency, periodic reports, and efficient contact.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm Maciej and I'm CMO in Voip24sklep who is a team of professionals who help entrepreneurs improve communication in their companies every day with great passion and commitment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International ?

Improved website visibility voip24sklep.pl

SOLUTION

How did you select this vendor and what were the deciding factors?

We chosed ICEA on recommendation

Describe the project in detail and walk through the stages of the project.

We cooperate with ICEA from three years. Our website is growing in search engine results every year

How many resources from the vendor's team worked with you, and what were their positions?

5. All has a position: Customer Success Team Leader

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We increase our sales about 60%

How effective was the workflow between your team and theirs?

Everything is handled on time.

What did you find most impressive or unique about this company?

Reports

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I am owner of eshop www.epakowacz.pl Icea Group help us wtih SEO and website optimalization from few years

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International , and what were your goals?

Icea Group help us wtih SEO and website optimalization from few years

SOLUTION

How did you select this vendor and what were the deciding factors?

We have checked few SEO companies in Poladn but ICEA offer was most interesting and we are working togrther long time.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Icea helps us in SEO and position of my company is much better after cooperation with them. We removed our shot to Presta with ICEA. The company's position in google is constantly growing thanks to this cooperation.

How many people from the vendor's team worked with you, and what were their positions?

We are working with success specialist, SEO specialist and copy writers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our position in google is constantly growing thanks to this cooperation.

Describe their project management style, including communication tools and timeliness.

All orders are completed on time.

What did you find most impressive or unique about this company?

Very good and quick contact with competent persons.

Are there any areas for improvement or something they could have done differently?

At this moment I don't see any problems.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a company offering the sale of joinery in my own online store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International , and what were your goals?

We started cooperation with ICEA to improve the visibility of the domain and increase brand recognition. Our goal was also to improve the quality of UX in our online store and build customer confidence in the products and the company.

SOLUTION

How did you select this vendor and what were the deciding factors?

ICEA was recommended to us by a partner company that develops the functionality of our store. Recommendation was a key factor because we were already at the stage of looking for a new SEO agency.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our cooperation began with setting our main goals, analyzing keywords and determining the competition. We have modified the website in accordance with the new guidelines and keywords. Every month we received blog posts written by the team.

How many people from the vendor's team worked with you, and what were their positions?

We work with 3-4 people. We are in constant contact with the Senior Customer Success Specialist as our daily supervisor. We also have monthly meetings with a Senior SEO Specialist. The entire cooperation is also supervised by the Vice President of Customer Success.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increased visibility and more website traffic. We entered the first page with the most important keywords. Better UX in the online store. Most customers have their first contact with the brand through a web browser.

Describe their project management style, including communication tools and timeliness.

They always meet deadlines. Regular e-mail contact and very quick responses. Monthly meetings to discuss tasks and further development.

What did you find most impressive or unique about this company?

Strongly determined to perform the entrusted tasks, very regular and exemplary contact. The development of the client's business is the most important for them and they do everything they can to achieve it.

Are there any areas for improvement or something they could have done differently?

Don't see any.

BACKGROUND

BACKGROUND

We sell fitness accessories and gym apparel online

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iCEA Group International?

Improve both onsite and offsite SEO

SOLUTION

What was the scope of their involvement?

Audit the site, come up with a strategy and implement

How did you come to work with iCEA Group International?

Recommended by a friend

How much have you invested with them?

$600

What is the status of this engagement?

Engagement is over

RESULTS & FEEDBACK

How has your relationship with the vendor evolved?

After some concerns with the support team, this was escalated to the management in Poland who resolved the issue

Describe the impact this engagement has had on your business.

Initial review of the site was provided

How was project management handled?

Once management in Poland stepped in things were resolved

Are there any areas of improvement?

Onboarding and communications could potentially be improved

UPDATED REVIEW

This review was published on December 18, 2022.

Brian Wilson

CEO, Fitness Apparel & Accessories Retailer

Sports

1-10 Employees

Blackpool, United Kingdom

Less than $10,000

Oct 2022 - Nov 2022

Project summary

A fitness accessory and apparel e-commerce store hired iCEA Group International to provide SEO improvement services for both on-page and off-page through backlinks.

Feedback summary

The client stopped the collaboration with the vendor after two weeks because of what they describe as gross incompetence. According to the client, the vendor stands to improve on their onboarding, documentation, communication, and project management processes.

BACKGROUND

Please describe your company and your position there.

I am the owner of a ecommerce store selling Fitness accessories and apparel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International , and what were your goals?

SEO improvement, both onpage and off page.

SOLUTION

How did you select this vendor and what were the deciding factors?

A friend suggested them based on their pricing

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

I requested on page improvements and backlinks. However, once the project started, it became apparent, their approach was a bit shambolic

How many people from the vendor's team worked with you, and what were their positions?

2 - Sales rep and a PM

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

None, I stopped the project after 2 weeks based on gross incompetence

Describe their project management style, including communication tools and timeliness.

Useless, poor onboarding, dreadful communication and a complete lack of visibility on approach/progress

What did you find most impressive or unique about this company?

None, easily the worst company i've ever worked with

Are there any areas for improvement or something they could have done differently?

Onboarding, documentation, communication, project management

Star Ratings

Overall rating: 0.5 I'd give 0 if i could

Quality: 0.5 Really poor, no visibility on what was going to be done or what would be done

Cost: 0.5 Their offer was attractive but for what you get it's not interesting at all

Schedule: 0.5 Bad, lack of communications and random calls at non UK/EU hours. No messages received and many emails/calls ignored

Willing to refer: 0.5 Absolutely never

BACKGROUND

Please describe your company and your position there.

Bloch Optyk is a chain of optical stores operating in Poznan and Plewiska. I am the marketing and social media coordinator at Bloch Optyk.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International , and what were your goals?

Website SEO. We wanted to improve the visibility of our website and increase valuable traffic and conversions.

SOLUTION

How did you select this vendor and what were the deciding factors?

I chose iCEA Group because they presented the most advantageous offer that was customized for our company's needs. I also liked the approach of the consultant, who skillfully handled all our expectations.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Every month I receive detailed analyses prepared by specialists, within a schedule planned for 12 months. Based on this, SEO specialists conduct optimization work on our site. At the end of the month, I also receive a report that summarizes the activities performed by the agency.

I know that the specialists are conducting regular optimization work. I also periodically receive unique content prepared by professionals. I know that SEO specialists also deal with link building activities. All this has an impact on increasing the visibility of our website, increasing valuable traffic and conversions.

How many people from the vendor's team worked with you, and what were their positions?

During the initial discussions, I spoke with a specialist analyst who discussed the details of cooperation with me. After signing the contract, I was assigned a contract supervisor (Customer Success Specialist), who is the contact person for me. I also speak with the SEO Specialist at online meetings. 

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• effective implementation of the SEO strategy
• domain visibility increased
• evenly and naturally developed link profile
• high positions of most keywords
• quality and consistency of prepared content
• high level of customer service

Overall, I am very satisfied with the cooperation with iCEA Group. Positive effects are visible and give rise to optimistic forecasts for the future.

Describe their project management style, including communication tools and timeliness.

As I mentioned before, my contract supervisor sends me detailed analyses prepared by SEO specialists, as part of an annual schedule. I also receive a summary at the end of the month in the form of a report. I am glad that a single account manager has been appointed to contact our company.

This makes communication between our companies fast and efficient. At any time I can call my CS and clarify current issues. Contact is primarily by email and phone. If the situation calls for it, we meet in larger groups for online meetings.

What did you find most impressive or unique about this company?

I appreciate the individual treatment, understanding of the client's needs, and professionalism. Also very important to me are the deadlines and effectiveness. 

Are there any areas for improvement or something they could have done differently?

At this point I can't think of anything. All issues that raised our concerns were clarified on an ongoing basis.

BACKGROUND

Please describe your company and your position there.

I'm the owner of ARTTOR, a home decor retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International , and what were your goals?

The ICEA Group carries out work related to the development of our SEO and ADS services. The aim of cooperation is to increase the visibility of websites on the Internet.

SOLUTION

How did you select this vendor and what were the deciding factors?

ICEA was recommended by a friendly company that has been using its services for several years. The company is recommended due to the large number of tools and services enabling the development of the company on the Internet.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

ICEA is carrying out SEO and ADS advertising work as planned. All assumptions and plans are implemented as agreed. The results are very satisfying. New ideas and arrangements are implemented systematically and on time.

How many people from the vendor's team worked with you, and what were their positions?

Our company is currently in constant contact with the dedicated departments dealing with our company. We currently have 2 departments running. Each of the departments deals with separate works, for which it is accounted for. - SEO department - ADS Advertising Department

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The results of ICEA's work are in line with the assumptions.

Describe their project management style, including communication tools and timeliness.

The ICEA Group has a very professional approach to communication. Telephone calls, video conferences and mailing at a high level.

What did you find most impressive or unique about this company?

The ICEA Group got to work very quickly. All information was collected to prepare the project and works. The detailed action plan is still going according to plan - impressive!

Are there any areas for improvement or something they could have done differently?

At the moment everything is correct and we do not see any flaws in the cooperation with ICEA.

BACKGROUND

Please describe your company and your position there.

I am the owner of an online store for mineral and spring waters.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International , and what were your goals?

iCEA Group International handles the SEO of my online store. I was keen to increase organic traffic from Google search and we started working together for this purpose.

SOLUTION

How did you select this vendor and what were the deciding factors?

A matter of approach to the customer, full professionalism. A consultation was held with me, where the SEO analyst performed a preliminary audit of the site and pointed out the most important elements for improvement and development.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

As part of SEO activities, iCEA Group International prepares content for me, takes care of technical optimization of the site and conducts link building activities. At the beginning, a 9-month strategy was developed, which is now being successively enforced.

How many people from the vendor's team worked with you, and what were their positions?

Most of the time I have direct contact with the Customer Success Specialist, and the project team also includes mainly SEO Specialist, Copywriters, Webdevelopers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are noting steady increases in the visibility of my domain, this is supported by reports from SEO tools.

Describe their project management style, including communication tools and timeliness.

Activities that are scheduled for a specific month or quarter are implemented on time. Communication is carried out by email, phone and videomeetings.

What did you find most impressive or unique about this company?

Their specialists and efficient communication were impressive.

Are there any areas for improvement or something they could have done differently?

At this point, the cooperation is going well.

BACKGROUND

Please describe your company and your position there.

I own a domain with coaching services, development workshops and business consulting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iCEA Group International , and what were your goals?

A company called iCEA Group International handles my domain's SEO efforts. The main goal, was to increase overall visibility and organic traffic from the search engine.

SOLUTION

How did you select this vendor and what were the deciding factors?

At the stage of commercial arrangements, the company showed great professionalism and the right approach to the customer. The first stage, was the preparation of a preliminary technical audit of my site, which identified elements for improvement.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

iCEA Group International creates content, performs technical optimization of the website and conducts linkbuilding activities as part of the established activities for my domain.

How many people from the vendor's team worked with you, and what were their positions?

My contact is with the Customer Success Specialist, but throughout the project team are also: SEO Specialist, Copywriters, Webdevelopers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are noting steady increases in the visibility of my domain, this is supported by reports from SEO tools.

Describe their project management style, including communication tools and timeliness.

Established activities are implemented on time. I am kept informed about everything. Communication is mainly conducted in the form of e-mail, telephone and video calls.

What did you find most impressive or unique about this company?

Their SEO knowledge, dedicated specialists and ongoing communication are outstanding.

Are there any areas for improvement or something they could have done differently?

At this point, the cooperation is going well.