iBrands Digital LLC

BACKGROUND

I am the Chairman of American Chamber of Health

Connecting Healthcare. Creating Impact. Building the Future of Collaboration.

OPPORTUNITY / CHALLENGE

• Build the American Chamber of Health's complete digital presence: brand identity, website, social media, and a News and Insights publishing hub, plus a 24/7 AI voice agent for member engagement.
• Branding including handling social media and website.
• AI voice receptionist that can answer the calls

SOLUTION

Referral

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

2-5 Employees

We hired iBrands Digital and iBrands AI to handle our branding, build and run our website and News and Insights hub, manage social media, and create our 24-7 AI voice receptionist for answering questions and route it to the relevent department. 

RESULTS & FEEDBACK

24/7 AI voice coverage; full brand-to-content operation handled.

iBrands Digital delivers on time and responds fast. When we set a deadline, they meet it, and when our direction changes, they adjust without any fuss. Communication is direct and simple. We speak with the people who are actually doing the work, so nothing gets lost. They keep us updated at every step, and any request from our side is picked up the same day.

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What impressed us most is the range under one roof. Branding, website, social media, and AI voice, all from one team, so nothing gets lost between vendors. The AI voice agent stands out above everything. It answers our callers around the clock, it sounds natural, and it works in real conversations with real people. Very few companies can do the creative work and the technology work this well in one place and we are already testing their next gen AI automation services. 

Nothing so far.  

BACKGROUND

Please describe your company and position.

I am the COO of Teleforce Online LLC

Describe what your company does in a single sentence.

When we started working with iBrands two years ago, TeleForce was serving approximately 1,200 retail stores. Today, we serve more than 2,000 — nearly 67% growth in our customer base. iBrands played an important role in that growth. Their creative marketing strategies helped us expand our reach and bring in new retail customers, while their technology expertise helped us build the infrastructure to support the larger business. As our customer base grew, so did the complexity of managing orders, inventory and fulfillment. iBrands connected our B2B ecommerce, inventory and fulfillment processes into a more efficient digital workflow, significantly reducing our reliance on manual processes. What impressed us most was that iBrands understood the entire business, not just the technology. They helped us attract more customers and then helped us build the systems needed to serve them efficiently. The growth in our customer base translated into substantial business growth as well, while our operations became more organized and scalable. iBrands was not simply a technology vendor for us. They became a growth partner that helped us acquire customers, improve operations and build the digital foundation to support our next stage of growth. If you are looking for a partner that understands both how to grow a business and how to build the infrastructure to support that growth, we would highly recommend iBrands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iBrands Digital to accomplish?

• Digitize TeleForce's wholesale operations end to end: a B2B ordering platform serving more than 2,000 wireless-accessory retail customers daily, automated inventory and fulfillment tracking, and ongoing operational support.
• Automation
• Marketing Growth

SOLUTION

How did you find iBrands Digital?

Referral

Why did you select iBrands Digital over others?

Pricing fit our budget

How many teammates from iBrands Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we started working with iBrands two years ago, TeleForce was serving approximately 1,200 retail stores. Today, we serve more than 2,000 — nearly 67% growth in our customer base. iBrands played an important role in that growth. Their creative marketing strategies helped us expand our reach and bring in new retail customers, while their technology expertise helped us build the infrastructure to support the larger business. As our customer base grew, so did the complexity of managing orders, inventory and fulfillment. iBrands connected our B2B ecommerce, inventory and fulfillment processes into a more efficient digital workflow, significantly reducing our reliance on manual processes. What impressed us most was that iBrands Digital understood the entire business, not just the technology. They helped us attract more customers and then helped us build the systems needed to serve them efficiently. The growth in our customer base translated into substantial business growth as well, while our operations became more organized and scalable. iBrands was not simply a technology vendor for us. They became a growth partner that helped us acquire customers, improve operations and build the digital foundation to support our next stage of growth. If you are looking for a partner that understands both how to grow a business and how to build the infrastructure to support that growth, we would highly recommend iBrands.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

2,000+ retail customers ordering daily; inventory and fulfillment fully automated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always meet the deadlines 

What was your primary form of communication with iBrands Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The learn our pain points and come up with a solution 

Are there any areas for improvement or something iBrands Digital could have done differently?

They don't give a chance to complain