Ibisdev

BACKGROUND

Please describe your company and position.

I am the Head of Business development & CRM

Describe what your company does in a single sentence.

• Manufacturing
• Automotive

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ibisdev to accomplish?

• Increase lead to sale conversion by mapping product configuration to CRM platform
• Increase Marketing qualified leads by simplifying the data capture process

SOLUTION

How did you find Ibisdev?

Other

Why did you select Ibisdev over others?

• Great culture fit
• Good value for cost

How many teammates from Ibisdev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Map our current sales configurator to new CRM platform, this included a re configuring and enhancement of the lead data capture to include GDPR data requirements and making the client journey more seamless.

Enhancement to the data captured and stored in the CRM - allowing the sales team to view the specific configuration as well as understandingwhether the client had enquired or just saved a configuration - both of these actions ahve allowed our sales team to follow up leads more effectively

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved client journey - less confusion in our messaging for both the sales team and the client - whilst this isnt measuarable in terms of metrics and KPI's at present it is noticeable from a sales process and CX perspective

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very helpful, went above and beyond at all times - feedback and UAT testing queries rectified quickly and project delivered on time 

What was your primary form of communication with Ibisdev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very friendly helpful and quick to respnd to questions

Are there any areas for improvement or something Ibisdev could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the IT Manager of The Garland Company

Describe what your company does in a single sentence.

The Garland Company, Inc.  is a leading manufacturer and provider of high-performance commercial roofing and building envelope solutions. Founded in 1895 and headquartered in Cleveland, Ohio, the company operates as a full-service manufacturer for commercial, industrial, and public buildings

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ibisdev to accomplish?

• Create an application that allows commercial roofing sales reps to mock up a roof system in 3d
• Allow sales reps to share the roof system with customers

SOLUTION

How did you find Ibisdev?

Referral

Why did you select Ibisdev over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Ibisdev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope aims to deliver a user-friendly and interactive configurator that empowers sales reps to effectively customize roofing solutions while providing comprehensive backend support for content management. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completelely removed the need for sales reps to reach our to our graphic design team in order to create roof system mockups. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team managed scope changes and feature requests smoothly and on time.

What was your primary form of communication with Ibisdev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ability to understand our goal for the project and to deliver feature requests on time as we continue to get feedback from our end users. It's been a joy working with them. 

Are there any areas for improvement or something Ibisdev could have done differently?

I truely don't have any complaints.