Hyperlink InfoSystem

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a mobile app startup that I’m launching. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

I needed a mobile app to improve my business. After speaking with Hyperlink InfoSystem, we decided to sell the tool to other businesses, so the project progressed into something bigger.

SOLUTION

What was the scope of their involvement? 

They split my product up into a few different phases to get a small working concept out — I was just expecting a few screens to see how the app would look. Not only did they fulfill that quickly, but they also did the backend work. That allowed me to have a working demo to use in the field.

Since then, we’ve made a lot of improvements, and it’s been a great journey. We’re almost done. We’re going to launch with an Android app, an iOS app, a website, and a backend. 

What is the team composition? 

Barkha (Business Development Executive) is my main point of contact. I’ve also been talking to a team of less than five: one’s a project manager, and the others are iOS, Android, and backend developers.

How did you come to work with Hyperlink InfoSystem?

Five years ago, I came up with this idea for my business. I designed the specs and went out for bids, asking for requests for quotations (RFQs). The prices that I got back ended up being too expensive. For the amount of money I would’ve spent, I didn’t feel that the return was quite there.

I put the project on the shelf for a couple of years before looking again for developers. At the time, I found Hyperlink InfoSystem on Clutch and went to bid on them along with a couple of other vendors. 

It took a lot of time screening everyone, but I found Hyperlink InfoSystem to be very upfront. I asked for a list of clients who I could talk to and spoke with about three of them. Harnil (CEO) also called me, which was impressive. As a result, I felt comfortable sending him the project specs, and he said that they wanted to do the project.

What is the status of this engagement?

My first contact with them was in May 2019, and we’re getting ready to launch. The app could’ve been done a long time ago, but I’ve been constantly making changes to it because I want to integrate as much of my office needs into the app as I can while making it easy for other people to use it, too.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
    
It’s a big time and money investment to build a mobile app, but Hyperlink InfoSystem has delivered as promised. They’ve actually gone above and beyond my expectations. The deliverables match the specs and project plan we’ve laid out, and we’ve tested them, too.

How did Hyperlink InfoSystem perform from a project management standpoint?

We still communicate on a weekly basis. Our teams use Skype to talk, and there’s another tool we use to track all of our communication. There are no problems with the time differences because their people work all over the world.

What did you find most impressive about them?

Hyperlink InfoSystem is a great company to work with and has a lot of experience working with customers from all around the world. Their process works, and they’re very successful — that’s why I chose them.

Are there any areas they could improve?

No, not that I can think of.

Do you have any advice for potential customers?

Create a product spec with as much information on your product as you can, including screenshots and mock-ups. If you do that, then the first product that they’ll give you will look really good if not better.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Hussle4, an online recruitment company. My business revolves around online recruitment — similar to Upwork and Fiber, it’s a platform that vendors and clients can rely on when looking for or providing specific services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

I needed their team to develop a web application for my company.

SOLUTION

What was the scope of their involvement?

We’ve tasked Hyperlink InfoSystem with developing our native web application, which is also iOS- and Android-friendly. I relayed my ideas, documentation, and goals to Hyperlink InfoSystem’s team before they kicked off the initial stages of the web app development and conducted extensive research on their own. I specifically wanted a social media-like feature that would allow our users to post updates and message each other, so their team also considered those functionalities.

Our entire scope of work and timelines have been delayed because of the pandemic, so we’ve slowed down our production. However, we’re now in the process of our pre-launch promotions, and the product is set to go live by the end of this year.

What is the team composition?

I’ve worked with 4–5 of their resources in total, including a project manager and a coder.

How did you come to work with Hyperlink InfoSystem?

I found their team via Clutch after searching for potential agencies to partner with. They were the last team I contacted from the shortlist I made, and I chose to go with them because they were a friendly and accommodating team that understood my project requirements well.

What is the status of this engagement?

We started in April 2020, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve downloaded the MVP to test it myself, and I’m very happy with how it turned out. Hyperlink InfoSystem has integrated all the functionalities that I wanted for our app, and it’s also very easy to update via iOS and Android, so that aspect of user-friendliness is a huge success metric.

How did Hyperlink InfoSystem perform from a project management standpoint?

We communicate via email and text messaging. I’ve built a friendly and trustful relationship with Hyperlink InfoSystem that goes beyond our engagement, and I attribute it to their team’s openness and sincere accommodation of my needs. I can always talk to their team even in matters that don’t concern our project.

What did you find most impressive about them?

I’ve worked with several service providers before and been in the sales industry for more than 20 years, but only Hyperlink InfoSystem has impressed me with their inclusive and innovative approach. I’ve always felt their team’s genuine understanding of my business and their desire to see me succeed, so I’m always motivated to collaborate with them and proceed to the next level.

Are there any areas they could improve?

I don’t think so. We’ve all had to adapt to the COVID-19 situation, and their team has been highly flexible and understanding  — everyone onboard has exerted all their best efforts to get everything done.

Do you have any advice for potential customers?

Don’t hesitate to hire Hyperlink InfoSystem. They’re a professional team that knows all the workarounds in web development and a comfortable and confident partner to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a video-based, mobile social media app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem? 

I engaged Hyperlink to do the mobile app development and a little bit of the design, though I mostly had it in place.

SOLUTION

What was the scope of their involvement?

At a high level, the build was done Swift and for iOS only. The backend was supported by AWS and several other services. Regarding key functionalities, there are social networking, video recording and posting, and chat capabilities. 

The design process was iterative. I already had the designs fully baked. As we were going through the development process, we adjusted the designs as needed. 

What is the team composition?

I’ve had communication with Harnil (CEO) and with Deepak (VP of Sales), their business correspondent. On a day-to-day basis on the development, I work with Ashish (Software Engineer). 

How did you come to work with Hyperlink InfoSystem? 

I’d narrowed down my list of potential options and spoken to a variety of groups. As a side note, I reached out to the head of Clutch about getting assistance, and he coordinated my connection with Hyperlink. 

I interviewed a variety of groups and ultimately decided to move forward with Hyperlink because I enjoyed communicating with Harnil (CEO), as well as their business correspondent. They made a competitive offer and were quick to respond to everything. Their products also seemed legitimate based on the referral conversations I had with their other customers. 

How much have you invested with them?

We’ve spent around $12,000 with them to date. 

What is the status of this engagement?

We kicked off the project in June 2020, and the project is currently in the beta testing stage. We’ll continue to work with them in the future to refine the application. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve had a very good working relationship with Hyperlink. Obviously, as a side note, COVID-19 has caused complications with the availability of the developers. In all, I’ve been very satisfied. 

In terms of key factors, Hyperlink has been very understanding and accommodating, especially if something needs to be addressed urgently or if we need to hop on a call. I appreciate the dialogue I have with them. 

How did Hyperlink InfoSystem perform from a project management standpoint?

They do have communication tools but they adjusted to what I use best: email, Skype, and Zoom. Email and TestFlight sufficed for adjusting deliverables and delivering commentary on builds, while Skype and Zoom supported daily communication. 

What did you find most impressive about them?

They offer a competitive rate with a personal touch.

Are there any areas they could improve?

I take any delays with a grain of salt because of the pandemic. Additionally, delays are always part of the process as the product develops over time. There aren’t any specific, major issues other than making sure everyone is on the same page regarding how changes are implemented. This is probably more on myself than on Hyperlink. Overall, I’ve been satisfied. 

Do you have any advice for potential customers?

They’re very receptive to jumping if you ask them to. Express yourself if something isn’t going how you want it to. Communicating this information over the phone will also help, as text and instant messaging applications lack context. Hyperlink is more than accommodating. 

BACKGROUND

Introduce your business and what you do there.

Cadila Pharmaceuticals Ltd. is one of the largest privately-held pharmaceutical companies in India. Over the past six decades, we have been developing and manufacturing affordable medicines for patients around the world. Our innovation-led drug discovery processes ensure the health and well-being of people around the world. Our enhanced investment in innovation and a strong track record in research and development have produced medical miracles that have changed lives and made a profound impact on real life.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

The demand for medicine and injections is rising, and fraudsters take advantage of this situation to sell counterfeit drugs for a higher price. To resolve this issue, we created Zydus Verify to help people identify fake medicines and injections with a unique scratch code to prevent fraud. Considering that India has a huge market for fake medication, i.e., around 30%, this concept could solve this issue by creating an innovative app using the latest technologies.

SOLUTION

What was the scope of their involvement? 

The scope was to build a mobile and web solution wherein people can verify their medicines. With IoT solution in second phase. This app enables anyone to authenticate the medicine by scanning its scratch code from the smartphone. This tech will be applied to the company's products Remdac (Remdesivir) and Virafin Injection for now and later be extended to the company's other products as well.
 

What is the team composition? 

The team includes Android developer, ios developer, web developer, qa person, project manager and account manager.
 

How did you come to work with the vendor?

Hyperlink Infosystem is a well-known IT company in India. They have already worked with several big companies in Ahmedabad, as well as in other parts of India. Their team pitched this concept to our Board members to solve the issue of fake medication by creating an innovative solution. Our Board members were pretty impressed with this concept and agreed to develop an app which is called 'Zydus Verify.' This app authenticates the medicine with a scratch code on packaging in a few simple steps.
 

How much have you invested with them?

$70k plus.
 

What is the status of this engagement?

We have already completed app and web part. Currently we are developing a IoT solution to add to the platform. It’s a long term project with scope of further enhancement. We’re also in discussion with Hyperlink team for our another project to be a product based.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our app and website is live.

https://apps.apple.com/us/app/zydus-verify/id1567855694

https://play.google.com/store/apps/details?id=com.zydus.verify

https://www.zydusverify.com/

How did the vendor perform from a project management standpoint?

They performed pretty well. They prepared a detailed approach document that was presented in the first meeting itself which assured that they have good knowledge of project and experience in similar projects which made us confident to work with them. Also their project managers are very responsive and helped us very well in exploring and adding innovative way to achieve the project goal.

What did you find most impressive about them?

They give timely responses and show technical knowledge with quick understanding and regular meetings. We have previously worked with other vendors but the main lacking part was response time and continuous involvement. We find Hyperlink team to be consistent in giving their feedback on time and there’s an always weekly meeting held to discuss the progress and next step plan.

Are there any areas they could improve?

None

BACKGROUND

Please describe your company and your position there.

My company is a online fertility help platform/resource. I am a Physician Entrepreneur, dedicated to developing new an innovative approaches to Healthcare.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem, and what were your goals?

I hired Hyperlink InfoSystem to help develop a new website/platform, for my company.

SOLUTION

How did you select this vendor and what were the deciding factors?

Mostly via online searches, cost & reviews were factors I considered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kick-off was problematic, as the Project manager did not understand that I was looking to develop a web app (not mobile app). After assigning a new project manager, the project seemed back on track. Design & initial coding was done (I think they outsourced it though) to expectation.

THEN, the 2nd Project manager disappeared. Had NO communication for several weeks, until a new project manager appeared. They told me 2nd project manager went out on maternity leave, then said it was covid (sounded like a lie).

The new (3rd) Project Manager was knowledgeable but did not know he was not to upload code to my GCP server (until the project was finished), thus I ended up with a huge bill from Google, which Hyperlink refused to cover. Now the project has essentially stopped because they are claiming I requested a different payment platform (Stripe, instead of PayPal).

How many people from the vendor's team worked with you, and what were their positions?

As described above, I only interacted with the 3 different project managers & the Hyperlink Infosys salespeople.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Nothing was delivered. This company is a scam. I spent >$10,000 and have nothing to show for it.

Describe their project management style, including communication tools and timeliness.

A complete mess! Project managers disappear. Zoho communication tool didn't work, had to use email. Complete Scam. Warning: stay away!

What did you find most impressive or unique about this company?

Nothing.

Are there any areas for improvement or something they could have done differently?

Yes, ensure the Project Manager does not change, and if so, then communicate with the client so you do not waste his time/money!!

Company Responses

The vendor responded on October 3, 2021.

We tried to provide the client free development after he posted review on clutch.co though the previous work was not in the scope he threatened us to do the work for free after posting the review on clutch and later on told us that he will update the review once we do this work for free. 

Once we did his entire work he never turned up again we took 100 + followups including me myself CEO + the team leaders he never came again with us. This guy is unprofessional and we would never do business with him again.

Clutch.co should have atleast should have a policy to authenticate the reviews and verify with the vendor and the service provider. This would help Atleast to be fair from both the ends in this case the client has written whatever he wanted to write. 

BACKGROUND

Introduce your business and what you do there.

I’m a software developer at Loop Mobility, an electric scooter service provider with fleet management. We have 500 scooters in the state of Doha.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

I was searching for a company to develop our application.

SOLUTION

What was the scope of their involvement?

Their team works with us five days a week. According to our requirements, they built our application for backend processes, server management, and our dashboard. The app is for both iOS and Android.

What is the team composition?

There are three full-time developers on the application and backend side. There’s the salesperson, a project manager who leads the team, and one server lead.

How did you come to work with Hyperlink InfoSystem?

I searched Google and found many companies that I thought were good at work and communication. We also used Clutch.

When I had a proposal from them and met with those companies' project managers, I felt most confident with Hyperlink InfoSystem. They’re good at communication and are cost-effective compared to other companies.

They provided the CVs of their skilled developers. After a discussion with our team and management, we decided to work with them.

How much have you invested with them?

We pay $7,500 each month.

What is the status of this engagement?

Our engagement with their team started in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team had their own ideas and suggestions, which helped us to develop the app. They were understanding and supportive in emergency cases, even out of office hours.

How did Hyperlink InfoSystem perform from a project management standpoint?

Project management isn’t a headache. We set up Zoho for our teams. We also use Skype to communicate with the project manager. They make it very easy to reach out to them.

What did you find most impressive about them?

Their skilled developers built our application in such a way that we and our customers needed. The project manager and salesperson replied promptly. They responded whenever I needed it. They kept trust with us.

Are there any areas they could improve?

We had some miscommunication issues with the AWS server team they had. We didn’t get the expected outcome from them. We didn’t always get the expected response on time, but it’s going smoother now. There were a lot of delays because of the holidays.

Do you have any advice for potential customers?

I don’t have any objection against them. My experience with them is very good. I expect the relationship with them to continue. For others, I advise them to have the project done with their developers.

They have a good team of developers with a good project manager, so I suggest working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Politic-All Team in Kuwait. We’re entering the social media and advertising worlds. I’m the head visionary of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We looking to develop the software to provide our services within apps.

SOLUTION

What was the scope of their involvement?

They developed an app for us. They were very knowledgeable in various different fields and technologies. 

There wasn’t anything I asked them to do in the payment card industry compliance or know-your-customer services spaces that they couldn’t pull off. We didn’t always have a direction for the app because we don’t have technical backgrounds. In those cases, they’d provide us with guidance.

We provided them with a vision of what we wanted to achieve as a business, how we wanted the app to operate, our business variables, and legal necessary valuables. In return, they provided us with all of the third-party solutions we’d be working with, such as AWS.

What is the team composition? 

We worked with the head of the sales department, who was phenomenal to communicate with. Our first meeting was the smoothest technical meeting I’ve experienced with a vendor. 

Their representative had a great balance of sales and tech skills. The next meeting I had with her, the project manager was also on the call along with three other members of the team, even though I hadn’t chosen to do business with them yet.

How did you come to work with Hyperlink InfoSystem?

I went on Clutch and started emailing companies with skills that aligned with what we needed. We contacted about 30 companies. Hyperlink InfoSolutions was the most genuine of all the companies I spoke with. I felt like I was speaking to friends and not a company. That’s very refreshing in my line of work.

How much have you invested with them?

We spent between $200,000–$500,000.

What is the status of this engagement?

We started working together in June 2019, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were phenomenal, which is why I chose to leave them a review. I wanted to go out of my way to do this because we asked them for the world, and they gave us a whole universe.

We were very ambitious about our requirements and are still working with them. We’re now on our second contract with them for another application. They were very dynamic in their responses. We needed a very robust database for analytics, which they created superbly. They were familiar with developing social media and compressing data, which impressed us as well.

They made the process very easy and were sure to include us in the process along the way. We were hands-on with them the whole time. Even if we had feedback on things we didn’t agree upon, they were very responsive and accommodating. Everyone I did business with was passionate and a pleasure to work with. At times, it felt like this was their own project. The quality they provided was phenomenal, addressing every single one of our comments and concerns. 

My previous experience with another vendor left us disappointed but Hyperlink InfoSystem was an absolute dream come true. 

They developed what we wanted, but we will be rebranding this particular app. Now, we’re working on a different product with them.

How did Hyperlink InfoSystem perform from a project management standpoint?

The project manager was a pleasure to work with. I could call them in the middle of the night with concerns while the app was live, and they’d answer their phone. That speaks to their work ethic. They were always available and had no off days.

When we started working together, I told them I wanted to use WhatsApp. They immediately understood and adopted it with their whole team for our work together. and it’s what their whole team used to communicate with me through. We can call them late at night with no complaints on their end. They apologize it wasn’t right the first time.

What did you find most impressive about them?

Not only did they provide excellent work, but I felt I made friends. I felt that I was working with people who cared about me and had the best interest of my business and employees at heart. That’s something money can’t buy. I’ve worked with some pretty big companies but have never enjoyed a collaboration as much as I have with Hyperlink InfoSystem.

Are there any areas they could improve?

They only need to expand their operations. Whoever is in charge of the vision deserves applause. I haven’t worked with anyone there who wasn’t full of energy, super positive, or super cooperative. I wish they had offices in my country.

Do you have any advice for potential customers?

If you’re on Clutch right now looking at companies, stop wasting your time and work with Hyperlink InfoSystem. Even if you aren’t thinking about making an app or website, I still recommend reaching out and considering opportunities with them.

BACKGROUND

Introduce your business and what you do there.

I’m developing a carpooling mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

I got an idea for an application, and I reached out to different developers. I tried working with Norwegian developers, but they were too expensive and didn’t give me what I wanted.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem did all the design and development based on my list of requirements. They put together the entire app flow, which I approved. They created native apps for iOS and Android.

What is the team composition?

I worked with a sales manager and a project manager.

How did you come to work with Hyperlink InfoSystem?

I searched for top-rated app developers in India, which I know has significantly lower prices than Norway. Hyperlink InfoSystem ended up at the top of many of my searches, so I sent them a message. They responded really professionally, and they were inexpensive.

I sent a really open inquiry to different companies. The other companies were talking about big plans, and they came back to me within 2–3 days with a really good proposal. 

How much have you invested with them?

The cost so far is $24,000.

What is the status of this engagement?

My first email to Hyperlink InfoSystem was in late-January 2020, and the app is expected to launch around April 2021. They’ll provide me with a free three-month support period after the launch. I plan to continue working with them after that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hyperlink InfoSystem is quick to respond and helpful, and they’re working really hard on my project. I appreciate that they’re giving me a free support period after the launch. They’re a generally professional company.

They’ve helped me out with everything I didn’t know, and I don’t know much about apps. Hyperlink InfoSystem stands out in terms of overall professionalism and service.

How did Hyperlink InfoSystem perform from a project management standpoint?

Their communication is exceptional, and they’ve met the deadlines. There have been some delays due to COVID-19, and I decided to delay the launch. We’re mainly using chat, and we’ve had some Skype calls as well.

What did you find most impressive about them?

Their first proposal was really good, and they answer my messages and calls at all times. It feels as though they’re online all the time.

Are there any areas they could improve?

I don’t know whether this is to do with my project manager or with the company as a whole, but I’d appreciate getting feedback on a weekly basis on what they’ve done and where they are in the process. Hyperlink InfoSystem gives me updates, but I have to ask every time. Having weekly scheduled calls would improve their service.

BACKGROUND

Please describe your company and your position there.

CTO at FITECH, a Honduran company oriented to offer technological solutions to achieve a digital transformation of our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We were looking for a company to develop an application for the automotive industry in Honduras. Our biggest challenge was to create a business model capable of satisfying the needs that users have when requiring an automotive service / product.

When we shared our idea with Hyperlink, they guided us in the process of understanding the scope that we could have with our application, which we will launch for the Android and IOS platforms.

What were your goals for this project?

Provide a solution to all people with needs within the automotive industry. Allowing them to manage the purchase/sale of cars, search for spare parts and other automotive services including emergency services.

SOLUTION

How did you select Hyperlink InfoSystem?

Since the very beginning, Hyperlink showed great professionalism to fully understand the idea of developing our application. The sales team was proactive, responding quickly to each of our concerns. From the first meeting, the BA understood the flow that our application required as well as they gave us relevant suggestions to make our app the best one.

Describe the project in detail.

The main idea was to develop an application capable of connecting the needs of users with various providers in the automotive industry. Quick, easy and with the security of identifying the correct providers.

During the development of the idea, we provided the flow we wanted in the application and by discussing it with the Hyperlink team, they quickly understood the requirements and provided a satisfactory proposal. In addition to the main platform (app for Android and IOS) a Website in going to be develop with exactly the same features of the app.

What was the team composition?

A very well structure team was assign to our project. Starting with the sales process, they were always cordial and willing to help us with our needs. At this stage a BA was also involved to understand the requirements.

During the development there was a PM who was the direct contact during the whole process. The team of developers had Designers, Sr. programmers, Sr. web developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far, each of the project stages has been achieved with satisfactory results. The design of the application was well perceived by the first customers and the flow of the application is adjusted to what we wanted. Likewise, the prototypes and website have been well developed and delivered in the established time.

How effective was the workflow between your team and theirs?

Hyperlink assigned to our project a team specialized in each of the necessary areas to obtain the development of a top application. Starting from the design stage, we were satisfied with the results and delivery times.

During development, there was excellent communication between the teams and that helped us to improve our final product more and more. Hyperlink also provide great support and the team is always available to answer any question.

What did you find most impressive about this company?

We were impressed with the ease of understanding from the first moment. Hyperlink fully understood what we were looking for and quickly defined each of the functions and modules needed for our application. His understanding and experience in application development is broad and that was fundamental in our project.

Are there any areas for improvement?

All work up to this point has been excellent! We definitely hope to have a long-term relationship with Hyperlink and it will be without doubt our first option to develop future projects.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and founder of KidCare. We have an app where parents can search for the best service provider closest to them. They can search by location, price, as well as the quality and reviews from other parents who have dealt with these providers.

We cover all kids’ providers like nurseries, daycares, babysitters, schools, afterschool activities, private tutors, and all types of kids services that parents usually struggle to find around them. We collect them all in one app where parents can find them easily and with good feedback from other parents.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

Initially, I hired another company, but I struggled with the final product. I worked with them for six months and the end product was not satisfactory for me. It didn’t work smoothly and the way I was expecting for my app. I decided to look for another company to help me with the development of the application.

SOLUTION

What was the scope of their involvement?

I was looking for an adjustment, but they advised that we rebuild it from scratch so that we can do anything we want. Instead of one app, they built two iOS/Android apps. One was for the service providers and the other for the parents to search.

They completely redesigned the prototype. Their package is very good because it includes such as the logo and landing pages in both Arabic and English. They were very patient and I worked with them closely when it came to translating the text.

What is the team composition?

My communication was with the project manager who then communicated with the designers. He translated all my requirements into digital input.

He was amazing. He was very fast, and everything was online. At that time, I was very busy at home,but he still made it very easy for me. I am very happy that I found them.

How did you come to work with Hyperlink InfoSystem?

The first companies that show up on Google Ads made me feel like couldn’t trust them that much. I was worried that they would cheat or wouldn't deliver quality work. 

Once I got in contact with the business manager, he was welcoming and explained everything to me. I tried to challenge them just to make sure they were the right company. I told them I would not pay or sign anything before I came and visit the company and see everything.

They said I could come and visit anytime to meet the whole team that would be working on the product. I flew there and we met the business manager and all the team members. 

I went with the full details of my requirements. It was a very clear and easy meeting and I felt very comfortable because they said I could pay after each phase and not in one lump sum. I could stop the project and choose not to continue if I wasn’t happy and that gave me that sense of trust.

The company is huge. They have a lot of developers and designers, and they are very committed. I was really amazed by the company. After that, they began working on it.

How much have you invested in them?

The cost was around $21,000–$22,000.

What is the status of this engagement?

It began in mid-February 2020 and we finished at the end of April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I am satisfied with their services and I would recommend them to anyone. With the lockdown, all the nurseries are closed and private tutors have stopped. Parents aren’t looking for providers, so it really wasn’t good timing to do the promotion for the application.

We are targeting service providers right now to collect the maximum number we can before parents start looking for care providers. The business model for my app is a monthly subscription from the providers but we cannot do this until we get enough service providers and members.

How did Hyperlink InfoSystem perform from a project management standpoint?

I worked directly with the project manager and he was my main point of contact. He translated everything to other people and transferred my requirements to the designers and developers. Communicating only with one person made it very easy for me. We used Skype to communicate.

What did you find most impressive about them?

They committed to the schedule and they delivered exactly on time. They were fast when replying to my comments and adjustments. They worked through the lockdown, and they were able to work from home while coordinating with other developers, which wasn’t easy.

Even after hours, they still made sure that I was satisfied and that they were meeting my requirements. They were amazing and very easy to deal with and they were very flexible. I have never worked with anyone like them before.

Are there any areas they could improve?

When we finished the project, I had asked them about my maintenance contract, but I think there was maybe a miscommunication as I was too busy with my graduation. Overall, everything was amazing, and I would give them 10 out of five.

Do you have any advice for potential customers?

Make sure all the requirements are set from the beginning and ready to give to them because they have a contract which includes everything from the beginning which will save a lot of money because you will have to pay for any changes they make later on.

I gave them the maximum requirements and features I would need in the future, and then from the dashboard, I am able to make changes. From the beginning, you should ask for the maximum features you want. For example, I opened my app with full services, but later on, I am able to remove services and start only with nurseries and then add schools. If I didn’t do this from the beginning, I would have had to pay more money later on if I decided to add something.