Hyperlink InfoSystem

BACKGROUND

Please describe your company and your position there.

I am the owner of Hovis Interactive, LLC and we just launched our first mobile app LeagueUP. LeagueUp is a sports team management app for organizers and players. LeagueUp is simple to use and it's flexibility allows the app to be used for almost every youth recreational, competitive, and adult team sport.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

Development work for the mobile app for both iOS and Android

What were your goals for this project?

Create an easy to use app based of my screenshots and documentation

SOLUTION

How did you select this vendor?

I felt they best understood exactly what I wanted out of the app and they offered competitive pricing for their services

Describe the project in detail.

I had spent a year designing the app and typing up detailed documentation for how every screen and section should function. I needed Hyperlink Infosystem to bring my screenshots and documentation to life and create the app to be available for all users.

What was the team composition?

I started off working with one of their designers who did a quick overhaul on my original screenshots before we began. The rest of the time I mainly dealt with just the project manager who informed me when parts were done and then I would test and send any bugs/feedback to him directly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We would work on completing individual sections at a time that I could test and we would perfect each detail until the entire app was complete

How effective was the workflow between your team and theirs?

I preferred email especially due to the timezone differences which I thought worked well. I was able to give feedback within a day of getting new material to test otherwise it would have taken a lot longer.

What did you find most impressive about this company?

They did things the way I wanted it done and kept everything within the original agreed-upon budget.

Are there any areas for improvement?

Occasionally it was difficult to get ahold of someone or took a little longer to get something back than I would have liked. I'm sure this is due to the massive time difference and having other projects ongoing as well though.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a new ride-sharing platform called CueRide, which offers some different features than current leaders in the space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed a partner to build the driver and customer apps for the company, as well as a panel for our web app.

SOLUTION

What was the scope of their involvement?

They provided a turnkey solution, building our customer and driver apps. The platform allows consumers to order a ride, input payment, track receipts, and monitor the driver’s location. Their team built all the source code for it. They also created additional features, such as social media functions and the ability for customers to earn points to apply to in-app bonuses and benefits. All of that was customized and created for Android and iOS.

We took a few sabbaticals over the course of our partnership. I made several changes to the build and wanted to incorporate new ideas. We also needed to work on patents and secure funding. Now, we’re currently in our last phase of testing and in the process of transferring the completed web app to our servers.

The final app will allow customers to load their car into the app, so drivers can meet up with them to drive the owner’s vehicle to the destination. That’s one of the gaps we felt was needed in the ride-sharing industry.

What is the team composition?

We worked directly with Harnil (CEO Hyperlink InfoSystem) and two other managers. They dealt with the rest of the development team, but I didn’t have as much contact with the team as a whole.

How did you come to work with Hyperlink InfoSystem?

I started with a simple Google search and looked at reviews for several people. After reaching out, they provided me with a few test apps that they created in the past. What stood out most in our early meetings was their attention to detail in explaining their process. Unlike others, they were never vague about their work, which I appreciated. 

How much have you invested with them?

We spent about $75,000 on the project.

What is the status of this engagement?

The project started in July 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The overall quality of the apps has been phenomenal for the pricing. I feel like I have a million-dollar app, comparable to those of industry leaders. The deliverables will help me create a presence that makes us stand out in the space. I’m confident that our users will be impressed with the images Hyperlink InfoSystem created for us.   

How did Hyperlink InfoSystem perform from a project management standpoint?

They’ve done a phenomenal job with providing me with different points of contact. They’re the most professional partner I’ve ever hired. They have a very organized system for approving tasks within the scope of work. The project managers were able to seamlessly translate our vision to the developers working on source code. Having one person with all the information was ideal.

What did you find most impressive about them?

Their patience was essential to the success of the project. It was originally only supposed to take between 6–8 months to complete the build, and it’s been a little over two years now due to delays on our end.

Regardless, they never put us on the back burner, always responding quickly and promptly to my questions and feedback. They’re always transparent, which stands out more than anything. 

Are there any areas they could improve?

Because the project took a few years to complete, we ended up having to pay extra for their team to update the apps to match the latest iOS and Android operating systems. I thought that the developers would adjust to the current systems, but that wasn’t a huge issue. 

Do you have any advice for potential customers?

Understand what you’re looking for in the development, writing down your ideas and questions. That way, you can cover all your bases with them early and stay on the same page for the duration of the project. For instance, go into inial meetings with as much information on the type of software you’re using as possible, so you can get everything answered.

BACKGROUND

Please describe your company and your position there.

Co Founder. We are are a startup in the mobile app industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

WE approached Hyperlink to develop the app we had designed. The design work was done by us, it was just the handling of development that we required from Hyperlink

What were your goals for this project?

To develop an iOS and Android version of our app and launched on the relevant app stores

SOLUTION

How did you select this vendor?

Clutch was a big factor as it had positive reviews. we got quotes from several other developers and Hyperlink was the best value.

Describe the project in detail.

We created a complex social activity app. Users connected through activities, which required mapping, notifications, preference comparisons and chat rooms

What was the team composition?

We had a project manager, and an iOS developer working on the project. We also had a developer creating our admin panel

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Project was completed after several delays (5 months delayed). The app was never understood by the developers as testing was always a nightmare as work/processes were never done as requested.

We moved the rest of our development work away and had good experience with the new developers. They spend a lot of time, and our money, fixing their work.

For example our app is now not compatible with iOS 13 as they used 3rd party encryption methods and we are having to pay to get it fixed

How effective was the workflow between your team and theirs?

Communication was good between our team and their development manager. However, there must be a breakdown in communication after that as things were constantly misunderstood and done incorrectly.

What did you find most impressive about this company?

The development manager was nice and efficient. I got the impression there was a lack of manpower there and it was always a different developer working on our project, hence the lack of understanding.

Are there any areas for improvement?

See above

Company Responses

The vendor responded on October 4th, 2019.

We always make sure that we provide the best support and quality to all of our clients. So far, every client of Hyperlink Infosystem has been satisfied with our work, and we haven’t had any client disputes until now. 

We believe this review was posted out of frustration for having paid money to work with iOS 13. This new version had just recently launched, so their current vendor might have charged them extra for their services.

Whenever new OS versions launch (iOS or Android), software solutions need to have a code update. This is nothing new—it’s the normal procedure. 

As for the encryption comment, we encrypt our code so that no hacker can access anything if they tried. Our method is based on high-standard coding, which makes it very difficult to make changes for all but the best developers.

Since Clutch doesn’t release client data to vendors, we can’t confirm which client this is to properly address their concerns. However, we’d just like to say that, if this client comes back and contacts us directly, we’ll always strive to be helpful. But they’ll need to be mindful that we charge extra for technology upgrades or services beyond the scope of work.

BACKGROUND

Please describe your company and your position there.

I’m the executive deputy manager of the ITC section at Samco company, a new company based in Sudan, which focuses in education and general ITC solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

Two mobile apps projects, a car services app, and an educational app targeting students in Middle East region.

What were your goals for this project?

To have a modern and professional apps for our targeted clients, while providing exceptional user experience also reflect simplicity and high usability features.

SOLUTION

How did you select this vendor?

We selected six companies from India, and conducted some office visits, finally we settled our decision to Hyperlink according to their profile and previous projects.

Describe the project in detail.

as normal you should have some pre-analysis, preparing your requirements, having a mock-ups from the working team, do some changing to those mock-ups with the team to have a full wireframe, then the programming and database working established till you get a functional app, through iteration the app refined and tuned to fulfill the project goals.

What was the team composition?

we worked closely with a dedicated project manager, sometimes we meet also with one or two of the project team. There are two teams for Android and iOS, the teams consist of, designers,programmers,UX specialists, backend developers, ... about six to seven developers for each platform.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

we still at the launching phase, but while the customers are not yet involved the directors and members of our company are delighted of what has been accomplished.

How effective was the workflow between your team and theirs?

The work flow is very excellent and productive, the desired communication channel is mostly the weekly phone calls, beside emails and even short messages by Skype whenever needed.

What did you find most impressive about this company?

They were patient and dedicated to fulfilling the desired quality of the products. Beside the detailed emails about each progress during the project.

Are there any areas for improvement?

Maybe a user experience experiment phase should be added to the timeline, where a normal user beyond the team would be given the app to test and convey his opinion on the usability and to what extent the app is easy, so to keep in mind such normal user impressions during finalization process.

BACKGROUND

Please describe your company and your position there.

I am the founder of a small company providing a mobile application to our customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We hired Hyperlink InfoSystem to take our app concept from idea to reality. We do not have any in-house developers, so we outsourced the development and design to Hyperlink InfoSystem for the Android and iOS applications.

What were your goals for this project?

Our app was built to solve the problem that people don't have enough time or money to do what they love. We wanted an easy-to-use app that was easy for us to manage.

SOLUTION

How did you select this vendor?

We selected this vendor based on reviews and their overall price. We considered five different companies but found Hyperlink InfoSystem to be the most responsive with the most reasonable price.

Describe the project in detail.

Once we selected Hyperlink InfoSystem, we had a series of phone calls to work out the details of the app. We provided some rough sketches of the app design, along with more information about the concept. A few weeks later, the vendor provided two design samples. We had a few rounds of changes to the design in which the vendor was very responsive to. After the design was completed, we had a series of milestones such as a prototype app without the back-end functionality, then 50% complete and 100% complete. Throughout the development, we held meetings as needed (at least once a week) to address any questions and had multiple builds of the app for us to test and provide feedback on. Whenever a build was ready for testing, they always sent both Android and iOS versions at the same time. After the app launched (about three weeks ago), they remained engaged to support and technical problems or small changes we needed to address.

What was the team composition?

My interaction with the vendor was primarily through a program manager. However, I believe they also had one backend developer, one frontend developer, and one designer. On the business side (financials, etc.), I worked with a business analyst and a senior business developer. They remained fully engaged throughout the development, including periodic engagement from the program manager's boss to see how things were going.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app launched around three weeks ago, and we continue to see the constant growth of downloads and users. The feedback from users has been positive. The design is straightforward and easy to use. There were a couple of small bugs that the team fixed very quickly. The vendor has been very responsive to feedback to make changes if needed.

How effective was the workflow between your team and theirs?

The workflow was very effective. They did a great job of communicating with any message being responded to generally within an hour. They also kept us in the loop for managing our expectations on schedule, functionality, etc. We didn't use any task management software together to manage the project. At our weekly meeting, they would update me on what they are working on and give an estimated completion time. They were very understanding about feedback and worked well to be flexible with any changes from our side. Since they are in India, and we are on the US East Coast, we had our meetings early in the morning. This worked out well. They would be finishing their workday and could send us any updates. While they slept, we could test and provide feedback for them to address when they started their workday again. Occasionally there would be a language barrier where we would need to rephrase how we said something, but that was rare and primarily only in written communication. The vendor always took the time to ensure they fully understood our feedback.

What did you find most impressive about this company?

We enjoyed working with the program manager. He worked tirelessly and long hours when needed to meet deadlines he put forward to us. He adapted to our many changes and comments and stayed in touch whenever we needed to talk to him. The cost was very reasonable, especially compared to development costs in the United States. We were a little worried at the beginning about what quality of work to expect, but our concerns were alleviated quickly. When they sent the first sample design, it was crisp, very professional, and exceptionally well done. We also really appreciated the occasional check-in from other areas of the company see if we were happy with how the development was going.

Are there any areas for improvement?

We always want things faster, but we also added and changed things throughout the development. Hyperlink InfoSystem worked as fast as they could, but most importantly, they didn't compromise on quality. The only recommendation we have would be to include a master schedule (i.e., MS Project, or another scheduling tool) that we can see as tasks are being started and completed. This insight would be beneficial to understand better what is being worked on and overall schedule without the need for emails or phone calls to discuss the plan.

BACKGROUND

Please describe your company and your position there.

We’re one of the fastest growing three-wheeler manufacturing companies in Rajkot, Gujarat, India. We’ve been in operation since the 1970s and are present across 21 states with 200 primary and 130 secondary networks. I am the head of HR, handling recruitment and managing outsourced IT partners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We hired Hyperlink InfoSystem to build an IoT-based hardware and mobile app for our three-wheelers. The app would allow drivers and vehicle owners to track their three-wheelers from anywhere.

What were your goals for this project?

The goal for this project was to ensure customer safety, which is why we’re proposing that our existing clients also adapt our add-ons. 

SOLUTION

How did you select this vendor?

We had seen many TV commercials for Hyperlink InfoSystem, so we approached them for our project. We liked the way they handled our request. They suggested many things to make our product more user-friendly and easy to install on vehicles. I have to say, they also have a great knowledge of both IoT hardware and mobile app development, which makes them the right fit to be our IT partner for this and all upcoming projects.

Describe the project in detail.

We worked with Hyperlink InfoSystem to develop a new vehicle tracking system for our three-wheelers. Our hardware/mobile app solution lets drivers and vehicle owners track their vehicles from anywhere, regardless of whether there’s an available network connection or not. By installing the physical IoT hardware into their three-wheelers, users could see their vehicle’s location through the mobile app.

What was the team composition?

The team structure includes developers, with a shadow resource for all platforms: i.e. mobile app engineer, web backend developer, hardware engineer, technical analyst, QA engineer, UI designer, account manager, and project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are currently installing the solution on 10,000 vehicles and soon will install it on 15,000 vehicles. Our progress with this project is more than what we expected. We are also getting so much overwhelming response from our three-wheeler vendors that we’re considering adding more features in the second phase of development.

How effective was the workflow between your team and theirs?

The workflow was very effective and smooth. It was always easy to connect with them. The project manager assigned was very knowledgeable and assisted throughout the project phase. My team members were very happy working with Hyperlink InfoSystem's team, and, currently, we are discussing the next phase of development.

What did you find most impressive about this company?

The most impressive thing about Hyperlink InfoSystem is their high knowledge of IT software and hardware development. During our project discussion, they about some of the webinars and summits that they attend regularly. It showed that they were invested in keeping their tech knowledge up to date and exposing their employees to new ideas.

Are there any areas for improvement?

No, I don't think so.

BACKGROUND

Please describe your company and your position there.

I am a co-founder of TribeMinder, which offers a smartphone app by the same name that enables parents to exchange free babysitting favors with other parents.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We initially started our venture with another development company. We spent an exorbitant about of time and money but received a mediocre application. We transferred the work to Hyperlink InfoSystem with the hope that they could complete the application, eliminate all of the bugs, and support us in going live.

What were your goals for this project?

We hoped to fix the known list of issues and go live as soon as possible. Our goals changed as we discovered a lot more bugs than we initially realized. The goal then became to resolve all of those problems and make the product suitable for launch.

SOLUTION

How did you select this vendor?

My wife selected Hyperlink InfoSystem because they had positive online reviews from happy customers.

Describe the project in detail.

We agreed on a project plan that included dedicated resources working on our iOS and Android app, which would make it easier to predict costs and completion dates. I provided all of the product designs and handled much of the testing. We hoped to finish the bug fixes in a matter of weeks, but I was continually testing the application and discovering more bugs left over from the previous vendor. The testing phase became quite lengthy as a result. I also worked with Hyperlink InfoSystem to arrange our hosting services on AWS. I ended up picking up a lot of the AWS tasks because I absentmindedly did not name an AWS resource in the project plan. In retrospect, I should have requested an independent tester from their team, in addition to an AWS resource, to cut down on the extended processes of our project.

What was the team composition?

Hyperlink InfoSystem assigned a dedicated app developer and a part-time backend developer. Because I sometimes got stuck with some AWS issues, I relied on their team to assist when necessary.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Overall, I'm happy with the result. Hyperlink InfoSystem worked more efficiently and provided higher quality than our previous developer.

How effective was the workflow between your team and theirs?

We communicated via messaging on Skype almost daily, and we held weekly phone calls. I set up shared Google Sheets so that we could track bugs.

What did you find most impressive about this company?

The team was dedicated and flexible. It was convenient that the app developer acted as our main point of contact. He could process the functional requirements quite well and code the app, making separate business analysts or developers unnecessary. The whole team worked hard and cared about the success of our project. If they were falling behind on development, they worked on the weekends to make up the time.

Are there any areas for improvement?

In hindsight, I should have paid extra for someone from Hyperlink InfoSystem to act as an independent tester and AWS resource. Because I was the main tester, the work was somewhat unorganized and went back and forth between us, prolonging the whole project. The process would have been smoother had their developers and testers both worked on the project.

I also found that their team is not as familiar with AWS as I would have liked, which put the onus more on me. But ideally, that work would be incorporated into the project and cost.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of SNELFI LLC, a time restricted social media platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed a partner to develop a high-fidelity, highly functional prototype of our mobile app.

SOLUTION

What was the scope of their involvement?

I provided Hyperlink InfoSystem with a detailed manual and 250-page wireframe, and they followed the instructions well. They implemented every component of the iOS app’s functionality to create the prototype that I had designed.

What is the team composition?

We worked with a team of about seven people.

How did you come to work with Hyperlink InfoSystem?

I looked into numerous companies and contacted Deepak Deka (Business Manager, Hyperlink InfoSystem). He sent me some information, and I saw they had good reviews and ratings, so I hired them.

How much have you invested with them?

I spent $17,000.

What is the status of this engagement?

The project lasted from February–July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve done some testing, and things have gone well so far. The prototype is so detailed and precise that our attorney used it to submit parts of our patent application.

How did Hyperlink InfoSystem perform from a project management standpoint?

Every time I had a problem or issue, Deka would deal with it immediately. He called me, even on his own time, to resolve concerns and meet tight deadlines. Uresh Patel (Project Manager, Hyperlink InfoSystem) was patient and understanding during the entire engagement, working hard to make sure he understood what I wanted. We mainly communicated over Skype

What did you find most impressive about them?

Harnil Oza (Owner, Hyperlink InfoSystem) took time to reach out to me and ask how the project was going. Their service was better than some of the top firms in the US, and I’d definitely work with them again. I couldn’t have picked a better team. Seven months after the project wrapped up, I ran into a problem, and they fixed it without charging me extra. For them, it’s more about doing a good job than money.

Do you have any advice for future clients of theirs?

They’re understanding and easy to communicate with. Give them a chance and, if you’re not satisfied, Oza will do everything he can to make you happy.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a motor video company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We hired Hyperlink InfoSystem to handle our iOS development.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem developed our iOS app and the portals for UX/UI. The entire project consists of three native iOS apps that work together. We wanted something specific in terms of video solutions. They had to customize the app and certain plugins as well. The app is for retailers around the world to record bespoke video presentations of vehicles for their customers.

Using their design team, they designed everything from scratch. The whole project involved a detailed scope from our side to ensure the design was finished correctly. Hyperlink InfoSystem provided screenshots and PDFs to get our thoughts. They offered their opinions for processing to make everything look sleeker. After making a few changes, we agreed on all the visuals. Their team programmed then tested the apps.

What is the team composition?

We worked with their design team.

How did you come to work with Hyperlink InfoSystem?

We found Hyperlink InfoSystem online where they ranked high on several review sites.

How much have you invested with them?

The project cost $40,000.

What is the status of this engagement?

Our engagement lasted from August 2018 to March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything went excellent. We had expectations and milestones to achieve. The project was broken down into certain phases with a timespan on it.

How did Hyperlink InfoSystem perform from a project management standpoint?

The quality of work and communication was exceptional. Being in a different country, there is a time difference. Their team starts and finishes late to accommodate our group. Along with daily conversations on the phone, we communicate through Skype and WhatsApp.

What did you find most impressive about them?

Hyperlink InfoSystem adapts to our business. Our expectations were high from the beginning. There were times where we had to change our requirements and scope. They were flexible with that.

Are there any areas they could improve?

No, their team delivered such a fantastic product on time and budget.

Do you have any advice for potential customers?

Make sure the scope is clear and that you spend time understanding what you want. Their team can help and guide you as to what you can do and what’s available in the market. Have an open mind and listen to their ideas. Make sure both teams agree on time schedules and communication methods. Try to stay organized because of the time difference. All of these things worked perfectly for us.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a food ordering app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

I needed a software company to transform my app from a concept to reality.

SOLUTION

What was the scope of their involvement?

They developed an iOS and Android app with a web-based backend and a Google Maps integration. The app itself connects customers to restaurants and cafes.

What is the team composition?

I dealt with a project manager mostly.

How did you come to work with Hyperlink InfoSystem?

I contacted 10 companies. Hyperlink InfoSystem had the best and most ambitious response. They were willing to work hard to produce the best possible product.

How much have you invested with them?

I spent between $25,000–$50,000.

What is the status of this engagement?

We worked together from August 2018 until February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I had to explain my idea to them a few times, and we went through a few rounds of changes, but we got great results. I’m getting positive feedback from users now.  

How did Hyperlink InfoSystem perform from a project management standpoint?

It was pretty good. They were very responsive, and the longest I had to wait for an answer was one day. They always followed up with me and had my back.

What did you find most impressive about them?

They try their hardest to learn and understand your idea and then apply it to an app.

Are there any areas they could improve?

I had several ideas for urgent changes before we developed the iOS version of the app, but sometimes they responded slowly. I wanted to ensure we didn’t make the same mistake twice.

Do you have any advice for potential customers?

Be very clear in the design stage so there aren’t any surprises with the first version.