High Arc Media Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing and communications for Saint Benedict’s Episcopal School, a preschool-to-eighth-grade independent institution. I serve on the leadership team. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with High Arc Media Inc.?

I was new to the organization, and my job was to develop the marketing and communications department. Specifically, I needed to create a marketing and communications strategy for the year. As part of that, I needed High Arc’s assistance executing the video campaign part of the strategy. 

SOLUTION

What was the scope of their involvement?

High Arc has worked closely with me on the preplanning stage, which was crucial for the project. In total, we’ve created a series of four videos. One is a commercial-style video, while the other is a fundraising video. Another video is a short documentary and explainer-type video for our theme program. In other words, the videos are slightly different, but they’re all part of one campaign. Our goal is to increase our visibility and expand our brand reach. 

Moreover, they’ve used their own equipment, going to our school to do the shoots there. The team has also handled the production's editing and audio mixing aspects. At present, we’ve hired them to produce a video for the rest of our fiscal year. 

What is the team composition?

We’ve worked with 4–5 people on each video. 

How did you come to work with High Arc Media Inc.?

Prior to my work at Saint Benedict’s, I was working with a higher education institution. That was where I first met High Arc. We were also looking for a company to help us execute our video production project. As a result, the team was the first company that came to mind when I started working for my current organization. I was familiar with their client onboarding process, so I reached out and scheduled an appointment with them. 

How much have you invested with them?

We’ve invested about $20,000–$25,000. Our team has allocated the same budget for the current project. 

What is the status of this engagement?

I’ve been working with High Arc since March 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The videos have been published on Facebook, YouTube, LinkedIn, and Twitter — essentially everywhere. They stand out; in fact, one of the videos has been featured in the biggest media publication in Atlanta. 

Moreover, we’ve seen an increase in tweets, clicks, and shares. Our school has had plenty of admissions, and we’ve had more media placements. On top of that, many people have given us great feedback for the videos. 

How did High Arc Media Inc. perform from a project management standpoint?

We use HoneyBook for project management and Zoom for virtual meetings. Sometimes, we communicate in person or over the phone.

What did you find most impressive about them?

High Arc’s precision, dedication, and commitment to the project are impressive. I’m a stickler for teams that successfully complete projects with little to no direction since I’m busy. With that in mind, High Arc has always been able to execute projects with little direction from me — they work well as a team and with other teams.

Moreover, the quality of their work relative to their cost is top-tier; the same goes for their communication, client organization, and processes. 

Do you have any advice for potential customers?

Trust High Arc to get the job done, and they’ll exceed expectations. 

BACKGROUND

Please describe your company and your position there.

I'm the Senior Creative Manager at a global IT consulting company. My role consists of brand and creative management, creative directing, and working closely with our marketing and design team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire High Arc Media Inc.?

Our company was hosting our annual retreat for over 200 employees, and I wanted to take the opportunity to capture content such as B roll, interviews, and photos to promote our people and culture.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched through Thumbtack and Google to find a videographer local to Atlanta. I knew I wanted someone who could produce high quality content and tell our story well.

Describe the project in detail and walk through the stages of the project.

I reached out to High Arc Media for a kickoff call to discuss the wants and needs of my company. The call was roughly 30 minutes. After giving requirements of our project, Derick was quick to turnaround a proposal with two options to select. Once the proposal was signed off, I curated a detailed creative brief to collaborate with Derick. This document helped us both refine the vision and knew what content to capture. Derick and his team spent two full days capturing video and photos of my coworkers.

How many resources from the vendor's team worked with you, and what were their positions?

Derick, the Head Producer, was my point of contact. He had one videographer and one photographer with him. The entire team was incredibly kind, hardworking, and easy to collaborate with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome of the project was phenomenal. The storytelling skills and quality of video captured was exactly what I wanted. The team not only listened and demonstrated that, but they were collaborative if we had to pivot to another idea. From those 2 days, we got photos to use all year, video of our retreat, and created a 2 minute video to use as marketing for recruitment.

How effective was the workflow between your team and theirs?

Workflow was great. If there was a delay in getting final work back, Derick and the team were transparent and communicative.

What did you find most impressive or unique about this company?

I really liked the collaborative energy of this team. They weren't here to just be extra hands; they were here to help me execute my vision for my company. Derick was full of great ideas, and helped direct his team clearly. They were easy to talk to, and made me feel confident about the project.

Are there any areas for improvement or something they could have done differently?

I honestly can't think of anything at the moment. I look forward to working with them in the future. I would 100% hire them again.

BACKGROUND

Please describe your company and your position there.

We are a national nonprofit that educates and empowers the sports community to end racism, champion social justice and advance diversity, equity and inclusion. My role focuses on program communications and public relations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire High Arc Media Inc., and what were your goals?

We hired High Arc Media to produce a panel conversation and capture footage from our interactive program meant to unite youth of color and local law enforcement through basketball and education, for the purpose of breaking barriers and creating opportunities for positive communication and improved relations.

SOLUTION

How did you select this vendor and what were the deciding factors?

High Arc Media aligned with our mission, was able to send a team to the location of our event and had strong work samples that attracted us to their company.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

High Arch Media provided logistical and production set up for our panel discussion and captured footage of our activity and interviews. They then produced a really strong sizzle and recap of our program taking feedback and direction from our team to meet our needs.

Who did you work with and what was the feedback process like?

Derick was great to work with and responded well to our feedback.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The video High Arc Media created for us is one that we are using on multiple platforms and is a great marketing tool for our program.

Describe their project management style, including communication tools and timeliness.

We used Vimeo.

What did you find most impressive or unique about this company?

They're a young visionary team.

Are there any areas for improvement or something they could have done differently?

good experience

BACKGROUND

Introduce your business and what you do there.

I’m an independent music artist and I own my own record label.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with High Arc Media Inc.?

We needed someone to provide us with professional video production services and general digital marketing strategies.

SOLUTION

What was the scope of their involvement?

High Arc Media essentially offered me a music video production package that includes a professional-grade camera crew, lighting, storyboard creation, scriptwriting, and photography. They even had people assist me with my hair and wardrobe as an extended service.

Other than that, they also helped scout locations for the dancing segment of the video, so they had to reach out to the county and get the proper permits to film.

Once the video was finished, the team helped market and broadcast the video on all platforms. They also shot and edited snippets as teasers to build anticipation and massive awareness.

What is the team composition?

My main point of contact was the director and we also worked with an assistant director, a photographer, several cameramen, and a hair and makeup artist.

How did you come to work with High Arc Media Inc.?

My husband was looking for a production company when he came across High Arc Media. We then went through their portfolio together and decided to go with them because of their professionalism and genuine care for the art.

They cared about telling a story and building the storyboard with concrete scenes.

How much have you invested with them?

We spent somewhere between $7,000–$10,000.

What is the status of this engagement?

We worked together from May–October 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The streams on this particular video are building up faster compared to my two previous music videos, and I’ve also increased my followers and engagement on social media since the video’s launch.

What High Arc Media produced definitely has a significant digital impact as I’ve been having a lot of professionals in the industry reach out to me, which is great for networking.

How did High Arc Media Inc. perform from a project management standpoint?

The project management was great despite the fact that there were some elements in the production we couldn’t control. We had to get creative to accomplish our goals and even resorted to working overtime just to make sure everything went according to our plan and timelines.

What did you find most impressive about them?

We were very impressed with their professionalism. We could tell that they were really motivated to produce and finish this project and ensure my satisfaction — they made a conscious effort to promote me as an artist and the music video.

Moreover, the team was extremely humble and professional. They were always on time and worked with positive energy, which I hope I was able to return as well.

Are there any areas they could improve?

There were some issues with the timing and needs in the schedule, so maybe they could be a little more hands-on in the creation of the storyboard to make the production flow more efficiently.

Do you have any advice for potential customers?

My advice is to allow the project to be what it’s going to be according to your budget. There were some aspects of the video that we couldn’t get to do because circumstances didn’t allow it, so make sure you plan for external elements that you wouldn’t be able to control.

BACKGROUND

Introduce your business and what you do there.

I’m the associate director of creative media for a healthcare foundation. We’re a nonprofit that deals with HIV and AIDS healthcare.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with High Arc Media Inc.?

We needed to produce a documentary about a campaign that we were involved in over the past decade.

SOLUTION

What was the scope of their involvement?

High Arc Media provided pre- and post-production services for us. They interviewed and filmed different subjects, edited the material, researched archival footage, and helped in getting and using copyrighted songs. In addition, I sent them some stuff I filmed in LA and I was involved in the post-production. The deliverable was a 15-minute long documentary film that has gone on to win several awards.

What is the team composition?

I liaise with only one person directly, and that was Derick (Founder & Head Producer).

How did you come to work with High Arc Media Inc.?

They filmed one of our events and I believe my old boss used them in the past, so I had their contact information as a result after that.

How much have you invested with them?

We spent roughly $15,000.

What is the status of this engagement?

We worked together from July 2020–February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The video High Arc Media produced won several awards from two separate film festivals. My CEO was very happy, and everyone we showed it to loved it. It has also gotten great reviews from internal staff, and the two women who were highlighted in the documentary were extremely happy with it.

How did High Arc Media Inc. perform from a project management standpoint?

High Arc Media did well from a project management standpoint despite some delays in the editing. It wasn’t easy to estimate how quickly you can tell a story, so they had to push back a few times on delivering the product. However, they kept me informed and communicated with me, so I didn’t see it as a bad thing — it just meant that they were working to make it as good as it can be. We used Frame.io to get reviews and feedback and we typically communicated through text and email.

What did you find most impressive about them?

We liked that they were very patient and amicable working on the video, even jumping on Zoom to walk through it and juggling different personalities. Moreover, the quality of the graphics was great, and it came out excellently — they threw in some extra bonuses for us in terms of the artwork. I’m currently working on another contract with them because I really did enjoy working with them, and I think they have a good vision.

Are there any areas they could improve?

The only thing they could improve on is staying on top of the deliverable times. Yes, they were communicating, but they also made promises on the delivery. However, I was pretty happy with how they operated. The only feedback I might give is for them to stick to the deliverable dates and times, but I did understand. Maybe it was just an issue of giving yourself more wiggle room.

Do you have any advice for potential customers?

I would say to just go for it. Have your own outline of what you want, but even then they can help you figure out what you want.

BACKGROUND

Introduce your business and what you do there.

My organization is the Interdenominational Theological Center (ITC). We’re an interdenominational seminary and have five different practices of religion that learn from us. I’m the manager of ITC design and print center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with High Arc Media Inc.?

We wanted to change our visual landscape and what it looks like simultaneously while upgrading the technology in our image during the midst of COVID-19.

SOLUTION

What was the scope of their involvement?

We came up with the idea to do webinars. Their team suggested we use Be.Live, a web software for live streamlining. They introduced us to it, trained us, and walked us through how to live stream our webinars. Their team has also produced intro videos as well as videos capturing on-site events.

They’ve also done some candid photography. They used a drone to get footage of the Atlanta skyline zooming in to a close up of the ITC campus. Upcoming productions include our virtual graduation, a fourth admissions webinar, and a video for a grant we’re working on.

What is the team composition?

We mainly work with Derick (Founder & Head Producer) as well as with two other individuals.

How did you come to work with High Arc Media Inc.?

We found them through a Google search.

How much have you invested with them?

So far, we’ve invested about $5,000.

What is the status of this engagement?

Our ongoing engagement started in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we were on Zoom, we had about 25 viewers, now with Be.Live and Facebook livestreaming, our last event had 3,000 viewers. We’ve also doubled our numbers for enrollment, and we’re excited about that.

The working relationship is great. Now that Derick has gotten to know us, he suggests great recommendations. We appreciate that because we don’t have the field knowledge. Their ability to understand our company and the image we’re striving to uphold and then provide those recommendations has been priceless.

How did High Arc Media Inc. perform from a project management standpoint?

Project management is outstanding. We use Asana so it’s easy to integrate them into our process.

What did you find most impressive about them?

Their customer service, quick response time, and flexibility are exceptional. Without us having to ask, they’ve grasped what we’re trying to accomplish. They’re sensitive to the fact that we have no budget. Derick implemented great attention to detail in every single step of the process. It’s established us as professional and polished.

Are there any areas they could improve?

After our first webinar, Derick thanked us for using their services while we were still live streaming to our audience. We provided feedback that the recording should end after the last person speaks and it hasn’t happened since.

Do you have any advice for potential customers?

Have everything clean and organized when you submit information to them. We stumbled through this the first time because we weren’t familiar with the process. However, the second time we nailed it because Derick gave us feedback.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Yourspace LLC, which acquires, builds, and manages short-term rental and shared-economy services. We also provide consultation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with High Arc Media?

We were looking to create a professional-looking commercial that would serve our marketing purposes.

SOLUTION

What was the scope of their involvement?

The scope of work was to create a 30-second video that highlights one of our promotional events. The team focused on delivering a product that we could recycle and reduce to soundbites for future campaigns.

I provided input about what our past materials have looked like. Taking those concepts, the High Arc team handled everything from shooting to post-production.

What is the team composition?

There was only one person onsite shooting the video. I’m not sure how many people were involved post-production.

How did you come to work with High Arc Media?

I’d had two failed engagements, where I couldn’t get a quality product due to past budget constraints. I started to look more rigorously for a video production team and came across High Arc Media. I saw their portfolio on YouTube and decided to go with them.

How much have you invested with them?

I spent close to $1,000.

What is the status of this engagement?

The project started and ended in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

High Arc Media’s output was well worth my time and money. High Arc Media gave me content that I’ll be able to use for the foreseeable future, and the quality of their work was very high.

They exceeded my expectations with their videography because they go far beyond simply creating promotional content. They understand what you need from a long-term marketing standpoint. They also did a good job explaining their different package offerings.

How did High Arc Media perform from a project management standpoint?

They were quick to take my vague requirements and formulate a plan, which they tied into the specific event’s location. They worked within a time crunch to deliver something great, which I appreciate. Their communication was very good; they kept on updating me and following up with me about the things they needed.

What did you find most impressive about them?

I’d highlight their professionalism. They provided a high level of customer service, where they even implemented a revision for me at the very end.

Are there any areas they could improve?

Not really. My needs were met with superb results.

Do you have any advice for potential customers?

Try to have a good sense of what you need. If you understand your own outcomes and what you want, you can communicate that effectively. They’re very detailed and will execute upon whatever plan you give them.

BACKGROUND

Introduce your business and what you do there.

I’m a brand new author who’s just published a book about the experience of being a college graduate.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with High Arc Media Inc.?

I wanted to bring my poems to life through a visual format.

SOLUTION

What was the scope of their involvement?

High Arc Media Inc. created a video where I acted out each poem. I had never thought of something like that. Derick (Head of Media Production, High Arc Media Inc.) pushed to give me great ideas and get me out of my element. I wrote out each scene, and he then directed it. I’d never done any acting before, and he made me more comfortable and helped me position myself in front of the camera. 

After creating the promo video, High Arc Media Inc. has helped me with other projects related to my book release.

What is the team composition?

I only worked with Derick. He was the one I trusted the most.

How did you come to work with High Arc Media Inc.?

We had played basketball together. Derick then mentioned he was doing videos and showed me his work. After that, we started talking and I brought the idea of visually introducing people to my book. He got the idea, and we went from there.

What is the status of this engagement?

The project ran from June 2018 until October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

High Arc Media Inc. delivers high-quality video. Derick was always punctual and used top-notch equipment that gave the work a cinematic feel. It worked to grab my intended audience—which includes people who don’t traditionally read paperback books—and introduce my work to them. I’m excited for future projects Derick and I will be doing together.

How did High Arc Media Inc. perform from a project management standpoint?

Derick’s speed was ridiculous. He shot the video for my book released one day and finished it the next day. He didn’t even give me time to celebrate the release itself. However, I was even happier when I saw the video. Even with the promptness, I got to see rough drafts to give edits and feedback. Once Derick delivered the final product, we didn’t have to discuss anything else. He really considered my time and money.

What did you find most impressive about them?

Communication was key. Unlike other vendors I worked with, High Arc Media Inc. really invested time to add value to my project. Derick communicated with me the entire time, giving me honest feedback and taking more time to make for a really fulfilling experience. We were on the phone together all the time.

Are there any areas they could improve?

No, I’d only encourage that he continues to get better and stay resilient. The sky’s the limit for Derick.

Any advice for potential customers?

Be upfront with what you need, and have a full idea of what you want to do before entering the project. Otherwise, you’re wasting your time and Derick’s time. 

BACKGROUND

Please describe your company and your position there.

I am the CEO of a media consulting group. My company provides media/marketing and branding solutions. Everything from Keynotes to year long consultations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire High Arc Media Inc.?

High Arc Media filmed my Keynote at the Georgia's Governor's Conference on Tourism 2019. That consisted of a two camera shoot, editing and then putting together a highlight package.

What were your goals for this project?

The main goal was to get some great video that sold the message. High Arc absolutely did that and told the story with the highlight package.

SOLUTION

How did you select this vendor?

Several people suggested others but I poked around and found High Arc. Once I spoke with Derick I knew he was right for the project.

Describe the video(s) and the process in detail.

Again once I selected High Arc we worked through expectations on the what the final project would look like. A two camera shoot to capture the audience and focus on me and getting extra cutaways and b-roll. Then I looked through the video and worked with High Arc on what I hoped the highlight package would be - it worked.

What was your vendors' project management or feedback process?

Reaction from my clients and potential clients has been very positive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within two weeks I landed on the radar of a prominent company they are in the process of working with my company for 2020.

How effective was the workflow between your team and theirs?

Easy, effective and transparent.

What did you find most impressive about this company?

They were responsive, creative and excellent at what they do.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and position.

 I am the Account Mgr of an advertising & marketing company 

Describe what your company does in a single sentence.

Marketing services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire High Arc Media Inc. to accomplish?

• create videos

SOLUTION

How did you find High Arc Media Inc.?

Online Search

Why did you select High Arc Media Inc. over others?

Other

How many teammates from High Arc Media Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

this is way too cumbersome to give a review

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

this is way too much work to ask someone for a review

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communications were not as professional and as timely as we expect, deadlines were missed and final product did not meet quality expected

What was your primary form of communication with High Arc Media Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Provider has access to appropriate vendors and talent to execute project

Are there any areas for improvement or something High Arc Media Inc. could have done differently?

When working with an agency, there are different protocols than working directly with the client. Expectations need to be discussed more thoroughly upfront.

Company Responses

The service provided responded on March 18, 2025.

Thank you for taking the time to share your feedback. We truly appreciate reviews, as they help us grow and continue improving our services.

We always strive to maintain clear communication regarding our production scheduling and contractual processes. Our deliverable timelines are carefully structured and depend on timely client payments, feedback, and communication. When payment deadlines are missed, decision-making is unclear, and feedback is delayed, it impacts the overall project schedule. While we always aim to be as accommodating as possible, it is important to recognize that our production calendar is designed to serve multiple clients, and unexpected delays can affect the entire workflow.

We appreciate your understanding and collaboration in ensuring a smooth and efficient production process for all parties involved. If you have any further questions, we’re happy to assist!