Hibu

BACKGROUND

Please describe your company and position.

I am the sales consultant of a flooring sales and contracting company 

Describe what your company does in a single sentence.

Flooring retailer and NWFA certified flooring contractor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hibu to accomplish?

• Increase website visibility

SOLUTION

How did you find Hibu?

Other

Why did you select Hibu over others?

Other

How many teammates from Hibu were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Hibu has been an exceptional experience from start to finish. Our rep, Lowen, as well as the whole team has been incredibly informative, taking the time to explain strategies, answer questions, and ensure I fully understood every step of the process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

met or project goals to increase traffick on our website and ranking in search engines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What really stood out was their attentiveness. They truly listened to my needs and goals, and tailored their approach accordingly. Communication is always clear, timely, and proactive, which made the entire collaboration feel smooth and stress-free. On top of that, their turnaround time is impressively fast without ever sacrificing quality. It's rare to find a team that combines efficiency with such a high level of care and professionalism. If you're looking for a marketing partner who is knowledgeable, responsive, and genuinely invested in your success, I highly recommend Hibu!

What was your primary form of communication with Hibu?

In-Person Meeting

What did you find most impressive or unique about this company?

Lowens excellent customer service and attentiveness.

Are there any areas for improvement or something Hibu could have done differently?

No complaints!

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Jacob's LAdder

Describe what your company does in a single sentence.

Jacob’s Ladder Construction provides professional home improvement and remodeling services throughout the Richmond area, including roofing, siding, replacement windows, interior and exterior painting, exterior carpentry repairs, and deck construction and re

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hibu to accomplish?

• Increase online presence to maintain steady leads throughout slow season

SOLUTION

How did you find Hibu?

Other

Why did you select Hibu over others?

• Great culture fit
• Company values aligned

How many teammates from Hibu were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jacob’s Ladder Construction partnered with HIBU for website management and updates, Google and display advertising, social media advertising, and ongoing marketing strategy and performance tracking. Key deliverables included website and ad content creation and optimization, an approval portal for reviewing and making changes, lead and website traffic tracking, monthly dashboard reviews, and ongoing recommendations and adjustments from our account manager, Dave, to keep our marketing aligned with current trends and business goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with HIBU, Jacob’s Ladder Construction has seen a measurable increase in leads, generating 739 leads year to date compared to 650 during the same period last year, an increase of nearly 14%. That is an increase of 89 leads, with no noticeable slowdown in lead volume. We have also gained better visibility into where our leads are coming from and how visitors interact with our website, allowing us to better track the performance of our marketing efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HIBU has provided strong project and account management throughout our partnership. Dave is consistent in following up with us, keeping us informed about our marketing performance, and making recommendations for ongoing improvements. The HIBU team also makes it easy to review and approve website and advertising updates, allowing us to stay involved while they handle the implementation. Overall, communication has been consistent, and our projects and ongoing marketing efforts have been managed in an organized and collaborative way.

What was your primary form of communication with Hibu?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the things we appreciate most about working with HIBU is the flexibility they give us when it comes to our website. We can make changes ourselves when we want to or submit comments and requests for their team to handle. That flexibility allows us to still feel in control of our content while having a professional team available to make updates when needed. The approval portal also makes it easy to review and tweak the website and advertising content they create for us, whether we want to swap out a photo or adjust the wording. Dave has been great about making sure our needs are understood and helping us get the most out of the services HIBU provides.

Are there any areas for improvement or something Hibu could have done differently?

One area where HIBU could improve would be making it easier to add multiple photos or videos when submitting website comments or change requests. Being able to upload several files at once and clearly associate them with a specific requested change would make the process more efficient, especially when providing content for multiple website updates.

BACKGROUND

Introduce your business and what you do there.

I'm the general manager of Discount Garage & Exteriors, a construction company specializing in new construction and home improvement projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hibu?

We needed support rebuilding our website and creating digital ad campaigns.

SOLUTION

What was the scope of their involvement?

Hibu has built our website, which includes form fills and reviews. The team also hosts the site and creates search and social media ad campaigns.
Kathy (Account Manager) has helped with website creation and editing, educated me on SEO and search, assisted with Google re-verification, and stepped in as a teammate to work with support whenever needed. Hibu has a user-friendly dashboard with lots of data and analytics that allow us to monitor and change our approach in real time. We can also change our budget anytime based on our specific business needs.

What is the team composition?

We work with one teammate from Hibu.

How did you come to work with Hibu?

Hibu came to my office in 2018 and asked to quote rebuilding our website and creating digital ad campaigns. We chose them because their pricing fit our budget and offered good value for the cost.

What is the status of this engagement?

We started working with Hibu in September 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our results depend on the market, but we've always been able to adjust as needed in terms of areas, keywords, and budget. Hibu's work is very customized to meet our business needs. The customer dashboard gives us access to real-time data. The reporting options allow us to compare our leads, areas, and locations on 30-, 60-, and 90-day comparisons. This option allows us to monitor closely and pick up on any slowdowns quickly.
We swapped companies and went with a smaller company that rebuilt our website and created new campaigns. Our leads dried up over a few months. After eight months, we returned to Hibu, and our leads have consistently increased every month since then. Keeping our content fresh and updated helps increase our traffic.

How did Hibu perform from a project management standpoint?

Hibu delivers on time. We've had struggles with our Google Business page becoming unverified, and Hibu's management has stepped in and worked directly with Google on our behalf. That feels like a call above and beyond the duty for me. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Kathy is top-tier and has been involved every step of the way since we started doing business with Hibu. She's great at staying in contact, checking our numbers, and having quarterly review meetings to discuss the details.
She makes real-life recommendations and doesn't just try to run up my bill so she can make money; she genuinely cares about the results I'm getting from the money we're spending. Moreover, she's always available, willing to help, and stays on top of our KPIs. She's friendly, flexible, and willing to educate us on this ever-evolving marketing world.
Additionally, Hibu does a great job of truly understanding the inner workings of building a proper website on the backend.

Are there any areas they could improve?

I'd like to see the ability to customize the website a little more, but overall, I'm happy with everything.

BACKGROUND

Please describe your company and position.

I am the Owner of Steven Keith Jr - Electrician

Describe what your company does in a single sentence.

Electrical Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hibu to accomplish?

I hired Hibu to help build a stronger online presence, create a professional website, improve my visibility on Google, and bring in more consistent quality leads. My goal was to have customers find me online, trust my business, and call when they need electrical work.

SOLUTION

How did you find Hibu?

Referral

Why did you select Hibu over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Hibu were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included creating and supporting a professional online presence for my electrical business. Hibu helped with website design, service page content, online visibility, business listings, and lead generation support.

Key deliverables included a professional website, clear service information for customers, improved visibility in local search, easier ways for customers to contact me, and ongoing marketing support to help bring in consistent quality leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes included an increase in direct website calls, more customers finding the business online, improved lead quality, and more booked electrical jobs. Customers have also mentioned seeing the business online before calling, which shows the website and marketing are helping build trust. Overall, Hibu helped create a more consistent lead flow and stronger local visibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hibu’s project management was smooth and easy to work with. They kept the process simple, communicated clearly, and responded when I needed updates or changes. Items were delivered in a timely manner, and their team was helpful whenever I had questions or wanted to improve something with my website or online presence.

What was your primary form of communication with Hibu?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed me most about Hibu was how simple they made the process. They understood what my business needed, helped create a professional online presence, and made it easier for customers to find and contact me. Their team was responsive, easy to work with, and focused on helping a local business grow.

Are there any areas for improvement or something Hibu could have done differently?

My experience with Hibu has been very positive. Their team has been easy to work with, responsive, and helpful throughout the process. They made everything simple, delivered a professional website and online presence, and have continued to support my business as it grows. I’ve been happy with the communication, the results, and the overall value they provide.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of Arizona CNC Equipment LLC, a full-service distributor of CNC machine tools and automation products. We offer CNC machines, laser calibration, tooling, parts, engineering, training, and technical support to manufacturers and job shops.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hibu to accomplish for your manufacturing business?

We wanted help increasing our leads and customer base.

SOLUTION

What was the scope of their involvement?

Hibu has created ad campaigns and managed our keywords. The team has also worked on our SEO.

What is the team composition?

We work with one teammate from Hibu.

How did you come to work with Hibu?

Hibu came to our office, and we went from there. We chose them because their pricing fit our budget and offered good value for the cost.

What is the status of this engagement?

We started working with Hibu in March 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t seen an increase in calls or leads, but we’ve seen an increase in website traffic and social media engagement.

How did Hibu perform from a project management standpoint?

Hibu’s project management is good. We communicate via in-person and virtual meetings.

What did you find most impressive about them?

We only have to deal with one person, which is nice. We can also ask for something or a change, and it comes right off our plate. We don’t have to worry about if it got done or follow up a bunch of times, which is also nice. We’re firm believers that whatever we’re paying for, we expect to have great service and not have to do their job. With our Hibu project manager, we get all of that and then some. We’re beyond happy with Morgan.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m the office operations manager of H&H Exteriors Inc., a construction company. We provide high-quality exterior renovations specializing in roofs, sidings, and gutters in Addison, Illinois, and surrounding areas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hibu to accomplish for your business?

We hired Hibu to improve our online presence and upgrade our overall look on social platforms and our website.

SOLUTION

What was the scope of their involvement?

Hibu has been upgrading our existing website and optimizing our existing materials. The team has also been working on our SEO, Facebook, Instagram, Twitter, and Snapchat. In addition, Hibu has been creating new graphics and written content as part of the website and social media upgrades.

What is the team composition?

We’ve been working with 2–5 teammates from Hibu.

How did you come to work with Hibu?

We found Hibu through a referral and chose them because they offered good value for the cost.

How much have you invested with them?

So far, we’ve spent less than $10,000 with Hibu.

What is the status of this engagement?

We started working with Hibu in February 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Hibu, we’ve seen a 15% increase in calls and form submissions on our website. We’ve also received lots of positive feedback from people who found us through an internet search.

How did Hibu perform from a project management standpoint?

They deliver on time. We mainly communicate with Hibu through virtual meetings.

What did you find most impressive about them?

Hibu has made it easy to upgrade our website. The team has provided clear, real-life metrics showing where we initially ranked, and we’ve seen significant improvements in our ratings after working with Hibu.

Are there any areas they could improve?

I can’t think of anything for Hibu to improve.

BACKGROUND

Please describe your company and position.

I'm an executive at City & Suburban Construction Group

Describe what your company does in a single sentence.

One of the things I like most is that Hibu really explained the full picture to us. It wasn’t just, “Here’s a website.” They showed us how customers are actually finding contractors, what they’re looking for when they search online, what makes them trust one company over another, and what we need to have in place to compete.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hibu to accomplish?

• Better Visibility
• Increase Online Presence
• More Leads

SOLUTION

How did you find Hibu?

Referral

Why did you select Hibu over others?

Great culture fit

How many teammates from Hibu were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Joe has also been very hands-on with everything. Between the website, Google, reviews, social media, and the overall strategy, it’s nice knowing I have one person I can call and he helps handle all of it. We’re still early, but I already feel much better about how City & Suburban looks online and how we’re positioned moving forward. Joe genuinely seems to care about helping the business, and that has made a big difference for me. I’d definitely recommend him and Hibu to another business owner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although we're still early in the campaign, we've already received at least two promising customer inquiries through the new marketing. We've also launched a completely updated website, started targeting five important local search terms, strengthened our online reviews and social media presence, and now have tracking in place so we can actually see the calls and opportunities our marketing is generating. The biggest measurable improvement so far is that we now have a complete online presence working together instead of relying primarily on referrals and word of mouth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hibu has been very organized and responsive throughout the entire process. They were clear from the beginning about what was being built, what we needed to provide, and what we could expect as everything came together. The website and other pieces of our marketing were delivered within the timelines that were explained to us, and when we wanted changes or had questions, they were handled quickly. Having Joe as our main point of contact has probably been the biggest benefit. Instead of having to figure out who to call for the website, Google, reviews, social media, or anything else, we call Joe and he takes care of it or gets the right person involved. He's been very hands-on and responsive to what we need, which makes the entire process much easier for us.

What was your primary form of communication with Hibu?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed me most about Hibu is that they don't look at each part of your marketing separately. They helped us understand how our website, Google presence, reviews, social media, and local visibility all work together and what potential customers are actually looking for when they research a contractor. The other thing that really stands out is having Joe as one point of contact for everything. He knows our business, knows what we're trying to accomplish, and if we need something, we call him and he handles it. It feels much more like having a marketing partner than just paying a company for a website or advertising.

Are there any areas for improvement or something Hibu could have done differently?

None. Everything was great!

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of RAI MOTORSPORT, a European automotive performance and repair shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hibu?

We needed help with targeted geographic ads to widen our customer base.

SOLUTION

What was the scope of their involvement?

Hibu has created ad campaigns and developed our website. The team has also helped us with our strategy, communication, and value proposition.

What is the team composition?

We’ve worked with 2–5 teammates from Hibu.

How did you come to work with Hibu?

Hibu reached out to us, and we chose them because their pricing fit our budget and offered good value for the cost.

What is the status of this engagement?

We started working together in July 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hibu has helped us increase our lead volume, phone calls, booked appointments, revenue, and lead quality. The team has also helped us expand our service area and get more repeat customers.

How did Hibu perform from a project management standpoint?

Hibu has helped us hire more employees, add more vehicles, expand our locations, and increase our profitability. The team has also helped us reduce our stress and improve our work-life balance and growth predictability. We’ve had in-person meetings to communicate.

What did you find most impressive about them?

Hibu has helped us eliminate our concerns about the time we need to invest in digital marketing. As a busy automotive shop, our focus is on taking care of our customers and working on vehicles, not managing websites or marketing campaigns. We were worried that marketing would become another task competing for our attention.Hibu's team has helped us eliminate that concern by handling the heavy lifting for us. Instead of having to learn the ins and outs of digital marketing or spend hours managing campaigns, we have a dedicated team that guides us through the process, makes recommendations, and keeps everything moving. That allows us to stay focused on running the business while knowing our online presence is being actively managed.What we appreciate most is that Hibu makes the process simple and efficient. Communication is straightforward, reporting is easy to understand, and we don't have to dedicate a significant amount of our time to see results. Having experts manage our marketing gives us confidence that things are being done correctly without pulling us away from serving our customers.

Are there any areas they could improve?

There's nothing we can come up with.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Groovy Dental

Describe what your company does in a single sentence.

General Dentistry in Austin, Texas 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hibu to accomplish?

• Increase new patient flow and appointment volume
• Improve and modernize our website and overall online presence
• Reduce the amount of time our office administrative staff spends managing marketing and online updates
• Improve our Google search visibility and rankings compared to before

SOLUTION

How did you find Hibu?

He walked into our office!

Why did you select Hibu over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Hibu were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We’ve been working with Hibu for several months now at Groovy Dental and have been very satisfied with both the service and overall experience. James has been our main point of contact, and he has been great to work with. He is responsive, helpful, knowledgeable, and always willing to answer questions or help us make adjustments when needed. Having a consistent point of contact who understands our business has made the process much easier, and we’ve really appreciated James’s communication and support. Overall, we’ve had a very positive experience with Hibu and would definitely recommend them to other businesses looking for help with their online presence and marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Hibu, we have seen a noticeable increase in new patient inquiries and overall patient flow. Our website has been updated and is much more professional and user-friendly, and our visibility on Google has improved compared to where we were previously. We have also significantly reduced the amount of time our office staff has to spend managing website updates, online listings, and digital marketing, allowing our team to focus more on patients and day-to-day office operations. James Mata and the Hibu team have also been consistent about reviewing our performance and making adjustments as needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been excellent. We were transitioning from another company, so maintaining an active website without any interruption was extremely important to us. Hibu completed the website transition faster than we anticipated and made the turnover process very smooth. James Mata and the team have been responsive, easy to communicate with, and quick to address any questions or changes we have needed. Overall, they have done a great job keeping everything moving efficiently and minimizing disruption to our business.

What was your primary form of communication with Hibu?

In-Person Meeting

What did you find most impressive or unique about this company?

What really stands out is having a local, in-person representative instead of everything being handled through virtual calls or a rotating support team. James Mata has been our main point of contact, and that personal relationship has made a huge difference. He is easy to reach, understands our business, follows up, and genuinely feels like someone who is invested in helping us succeed. That level of personal service is hard to find.

Are there any areas for improvement or something Hibu could have done differently?

At this point, we have been very satisfied with our experience and do not have any major areas for improvement. The transition was handled efficiently, communication has been consistent, and our needs have been addressed quickly. If anything, we would just encourage Hibu to continue maintaining the personalized, in-person service and direct communication we have received from James Mata, as that has been one of the most valuable parts of our experience.

BACKGROUND

Please describe your company and position.

I am an executive and a Doctor of Call Orthodontics

Describe what your company does in a single sentence.

We are an orthodontic practice providing orthodontic care to our patients in our community. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hibu to accomplish?

• Follow up with leads and our online presence and success in SEO and marketing efforts and campaigns.
• Create an SEO friendly website.
• Optimize our online presence to maximize our SEO and allow future patients to find us more easily.
• Follow up with leads and our online presence and success in SEO and marketing efforts and campaigns.
• Create an SEO friendly website.
• Optimize our online presence to maximize our SEO and allow future patients to find us more easily.

SOLUTION

How did you find Hibu?

Referral

Why did you select Hibu over others?

• Good value for cost
• Referred to me

How many teammates from Hibu were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hibu helped us launch and establish the digital presence for Call Orthodontics, a new orthodontic practice in Washington, Utah. The scope of the project included designing and building our website, search engine optimization (SEO), online review management, lead tracking and follow-up, and ongoing digital marketing support. A major deliverable was a professionally designed, SEO-optimized website built to help prospective patients find Call Orthodontics through local search and easily connect with our office. Hibu also provides ongoing website management and has been very responsive when we request changes or updates. In addition, Hibu has helped manage our local SEO strategy, online reputation and reviews, and systems for tracking and following up with prospective patient leads. Mike, our Hibu representative, has worked closely with us throughout the process to coordinate these services, answer questions, and help us evaluate our marketing efforts as the practice grows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since Call Orthodontics is a new practice, we are still early in the process of collecting long-term performance data, but we have already seen very encouraging results. Our website has quickly gained strong visibility in local Google searches for orthodontic services in Washington and the greater St. George, Utah area, which was one of our primary goals. We are also seeing prospective patients find and contact our practice through our online presence, and Hibu's lead tracking allows us to see where those opportunities are coming from and follow up appropriately. Our online reviews and overall digital presence have also grown quickly since opening. For a brand-new practice starting with essentially no established online presence, the early SEO performance, website visibility, lead generation, and growth in online reviews have all been very positive indicators that the project is working.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hibu has been very reliable from a project management standpoint. They have consistently delivered the items they promised on time and have been responsive whenever we have questions, requests, or changes. One thing I particularly appreciate is how quickly their team responds when we need updates made to our website or other aspects of our digital marketing. Requests are handled efficiently, and communication has been consistent throughout the process. Mike has also been very accessible and proactive as our representative. He follows up regularly, helps keep things moving, and makes sure our questions and concerns are addressed. Overall, Hibu has done an excellent job delivering what they committed to and responding to the changing needs of Call Orthodontics as a new and growing practice.

What was your primary form of communication with Hibu?

Virtual Meeting

What did you find most impressive or unique about this company?

What has impressed me most about Hibu is that we have actually seen our business move up in local search rankings, while also understanding the strategy behind that progress. They don’t simply recommend that we spend more money on marketing and then hide the process behind technical jargon. Mike and the Hibu team take the time to explain what we are investing in, why they recommend it, and how each piece fits into the larger strategy for Call Orthodontics. As a business owner, I really appreciate that transparency. It allows me to make informed decisions about where our marketing dollars are going and understand what we are trying to accomplish with each investment. The combination of measurable progress, transparency, and education is what has stood out most to me about working with Hibu.

Are there any areas for improvement or something Hibu could have done differently?

The one area we would have liked to see improved was the initial aesthetic design of the website. We had a fairly specific vision for the look and feel of Call Orthodontics, and the initial design required some additional customization to get there. That said, Hibu has been very responsive to our feedback. They have made changes quickly and worked with us to personalize the website to better reflect our brand and aesthetic preferences. We are very happy with where the website is now, so while the initial design process could have been more aligned with our vision from the beginning, their willingness and ability to adapt has been a definite strength.