HAVEN Creative

BACKGROUND

Please describe your company and position.

I am the VP of Sales of Spiroflow Systems

Describe what your company does in a single sentence.

We are a manufacturer of industrial process equipment used to handle a wide range of dry bulk solid products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HAVEN Creative to accomplish?

• Lead generation
• Brand Management
• CRM (Hubspot) Implementation and Support

SOLUTION

How did you find HAVEN Creative?

Referral

Why did you select HAVEN Creative over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

What was the size of HAVEN Creative’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have retained Haven Creative as our exclusive Marketing partner for over 5 years and during that time they have been instrumental in helping to develop or Brand and Digital Marketing Strategies. In addition to these high level marketing responsibilities Haven have taken on a number of specific projects including Marketing Automation, CRM Migration and Implementation and SEO all of which have been highly successful.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Lead Generation
• Profitable Sales Growth
• Timely CRM migration and adoption

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Haven takes a very thorough and structured approach to projects, identifying key deliverables and milestones, producing detailed project plans and providing regular progress reports along the way. They are always flexible and collaborative when change is needed.

What was your primary form of communication with HAVEN Creative?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Haven team is built up of a number of passionate and like-minded individuals who have a broad range of skills and experience in many areas of Marketing. Their Account Managers develop an intimate knowledge of their clients business and can then bring in relevant experts to deliver innovative and impactful solutions as required.In addition to delivering great results the team at Haven are always a fun group to work with and fit our company culture extremely well.

Are there any areas for improvement or something HAVEN Creative could have done differently?

Not really, I would highly recommend Haven to anyone looking for a professional marketing partner.

BACKGROUND

Please describe your company and position.

I am the Direct of Sales of Fab Fours Inc

Describe what your company does in a single sentence.

We manufacture aftermarket steel accessories for trucks and jeeps.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HAVEN Creative to accomplish?

• Automate to Improve Efficiency
• Brand Experience for our Customers
• Gaining Visibility between Departments
• Build a Brand Book

SOLUTION

How did you find HAVEN Creative?

Referral

Why did you select HAVEN Creative over others?

Close to my geographic location, Great culture fit, Referred to me, Company values aligned

What was the size of HAVEN Creative’s team?

2-5 Employees

What was your primary form of communication with HAVEN Creative?

In-Person Meeting, Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

• Automate to Improve Efficiency
• Implemented Hubspot Service ticketing
• Digitized monthly rebate and warranty registration submissions
• Consistent Brand Experience for Customers
• Streamlined and improved monthly promo campaigns
• Launched knowledgebase to provide better service to customers
• Produced brand story video and digital catalog for SEMA
• Visibility Between Departments
• Executed quarterly NPS surveys for Jobbers and Customers
• Managed Netsuite migration and integration
• Brand Book Development
• Defined brand ton of voice, brand pillars, story
• Audited current branding
• Identify key messaging and design to effectively attract target customer
• Built guidelines on use of logo, key messaging, fonts, color, story, and graphic design style guide.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Call reduction due to increased customer experience through our site and social channels.
• Tracking systems in place that measure our customers experience with our brand.
• Our company has merged with other business and we are now unified on a single CRM system
• We have a completed Brand Book that is used and shared with our family of brands
• Visibility between brands and departments

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Haven has been one of the best companies to work with. They are clear on time frame, they keep not only our company on target, but they also meet their proposed deadlines. If we have to pivot our focus, they are agile and work with our companies needs. They schedule weekly meetings to keep our teams aligned. It has been a wonderful experience with their team.

What did you find most impressive or unique about this company?

Their communication and their selections on personnel they assign to your business. It is not always easy to connect with or trust other companies with your business, and Haven makes it feel comfortable and safe working with their people. They have connected us with the best Mavens for our team.

Are there any areas for improvement or something HAVEN Creative could have done differently?

None that I can think of.