GrayVally Software Solutions

BACKGROUND

Please describe your company and position.

I am the Founder of Crystal Valley Auto Detail

Describe what your company does in a single sentence.

Crystal Valley Auto Detail provides professional car wash, detailing, and paint protection services, delivering showroom level cleanliness and long lasting shine for vehicles in Dhaka.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GrayVally Software Solutions to accomplish?

• Create clear service presentation and conversion paths that make it easy for customers to understand offerings and contact or book services.
• Design and develop a modern, high performance website that reflects Crystal Valley Auto Detail’s professionalism and builds customer trust.
• Improve website speed, mobile responsiveness, and overall user experience to ensure smooth performance across all devices.

SOLUTION

How did you find GrayVally Software Solutions?

Referral

Why did you select GrayVally Software Solutions over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from GrayVally Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work covered planning, UI design, and full front end development of the Crystal Valley Autos website, including responsive layouts, performance optimization, clear service structuring, improved navigation, media optimization, and smooth interactions, all built with scalability and future updates in mind.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable improvements in performance, usability, and conversions. GrayVally Software Solutions implemented a professional, high-performance website optimized for both web and mobile platforms, making it easy for customers to book our mobile car detailing services from any device. 
As a result, page load speed improved, mobile usability increased, customer engagement grew, and service inquiries and bookings became more frequent and streamlined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am very satisfied with their project management. GrayVally Software Solutions delivered all items on time and maintained clear, consistent communication throughout the project. They were highly responsive to our needs, listened carefully to our requirements, and ensured both sides had a shared understanding at every stage, which made the entire process smooth and efficient.

What was your primary form of communication with GrayVally Software Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about GrayVally Software Solutions was their deep understanding of cross platform performance. They carefully considered the different performance requirements across Android, iOS, Windows, and macOS, ensuring the Crystal Valley Auto Detail website runs smoothly and consistently on all devices and operating systems.

Are there any areas for improvement or something GrayVally Software Solutions could have done differently?

At this point, there are no major areas for improvement in terms of delivery or quality. However, GrayVally Software Solutions could benefit from having a dedicated physical office space to arrange in-person meetings with clients, which would further strengthen client communication and collaboration.