FRANKHOOD

BACKGROUND

Please describe your company and your position there.

I am a senior lawyer in an important law firm in Milan. The law firm has grown and evolved since its founding as a result of the firm’s dedication to providing legal advice and representation both in and out of court, as well as team’s vast professional experience and outstanding skill as lawyers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD?

We wanted to apply for Artificial Intelligence solutions to automate our internal processes, decrease time wasting, enhance efficiency, identifying and solving conflicts. All in support of our Compliance documentation review.

What were your goals for this project?

After some market research we’ve found out that we were needing an application that could automate our Legal Team workflows by identifying deviations in legal agreements and contracts moreover suggesting alternative texts to eliminate potential conflicts.

SOLUTION

How did you select FRANKHOOD?

I had the opportunity to meet Frankhood’s CEO Francesco Cipriani many years ago and after exposing him to our problems, or actually obsolete processes we were still using, he proposed to himself to support us. Then we met Frankhood Team and they are still handing over some software updates of the application to improve its already great accuracy.

Describe the project in detail.

The development of an AI application that could automate our Legal Team workflows by identifying deviations in legal agreements and contracts moreover suggesting alternative texts to eliminate potential conflicts. Our scope was to automatically recognize key clauses and data points through rote learning technique. So it was important for us to find the right match and use Machine Learning solutions to read and analyse documents much like a human does. This provided huge insight to compliance reviews and also helped us to manage and streamline document review processes using artificial intelligence (AI).

What was the team composition?

The team was composed of 2 Data Scientists and a Project Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The perfect features developed are now in use and we are surprised how AI can contribute also in the legal field

How effective was the workflow between your team and theirs?

Our team was stunned by the way they communicated with us and how they have immersed themselves in our needs.

What did you find most impressive about this company?

Fast response, huge quality and the ability to transform into a usable software was a theoretical idea we had, adding all their expertise to understand properly what was the most suitable solution for us, non technical people for sure.

Are there any areas for improvement?

What they have done for us, works and very well. During their presentation before the Kick Off Meeting we had, they were already focused on what to deliver. We had a great experience and ROI is already paying off.

BACKGROUND

Please describe your company and your position there.

I am John Malcom Piccinno and I am the R&D Manager in Iredeos S.p.A. . We are an Italian company dedicated to companies and public administrations. We support them in their digital transformation path through integrated solutions that combine cloud, data center, optical fiber, security, and innovation.

We provide an ecosystem that makes us the reference technological platform in Italy: 15 Data Centers, 30,000 km of the optical fiber along the motorways and along the Adriatic backbone and over 2,700 fiber access points, 3 Italian multi-cloud platforms, and Avalon Campus, the largest private Internet hub in Italy.

In addition to our solid presence, we have the ability to listen to customers and prioritize their digital needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

Frankhood automated a very complex and delicate process considering the theme of the project and found excellent solutions both in terms of UX and UI at a high technological level and accessible to the users to have a very clear vision of what are the choices that the system is making, and why.

It also allows a simple and intuitive review by the judicial authorities to demonstrate compliance with obligations. They have created a system that grants a quick comparison between different actors considering that the fulfillment is usually to be done within 48 hours.

Oblivion. This was our only goal. Everything explained in your previous section was our ambitious goal to have developed and ready to use as a big help for our Company Operations

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

Frankhood is well known in the Italian market as a solid Software Development Company and we handed over to them this project since it required deep technical expertise and a huge level of accuracy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Oblivion software is a new platform that aims to comply with the dictates of the Authority to Internet service providers regarding the inhibition of websites by darkening the DNS and IP or their subsequent restoration.

In particular, the software created has the purpose of managing the requests of the competent Authorities by creating an automation flow that allows interaction and comparison between different actors where necessary.

Moreover, through a web service, the software outputs a list made up of key-value pairs containing the records to be delivered to other external systems that take care of putting into practice the operations necessary to comply with the law users.

How many people from the vendor's team worked with you, and what were their positions?

3 Backend dev, 1 Frontend dev, 1 Project Manager and 1 System Admin.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platform itself is a great success and all requirements we had have been accomplished.

Describe their project management style, including communication tools and timelines.

Their Project Management style is adaptive, so Agile and we had the chance to share our Trello board daily updated e Cisco Webex for our monthly Sprint Review and general meetings.

What did you find most impressive or unique about this company?

The workflow between our teams was excellent from the beginning and beneficial for both. The most impressive thing I noticed about them has been their qualitative and quantitative approach to research in order to fix issues with the best possible solution implementation.

It’s unbelievable how quickly they are able to troubleshoot. This means they have such a high knowledge base that drives them to always surpass expectations.

Are there any areas for improvement or something they could have done differently?

Since we had the chance to meet and work with Frankhood, we can only say they’re extraordinarily rapid, deeply technical but at the same time creative, then very talented. The improvements are what they seek daily as their goals, then that’s not an answerable question talking about them.

BACKGROUND

Please describe your company and your position there.

My company is a creative communication partner to organizations that are ready to embrace the future.

We create products, services and experiences to realize the full potential of your brand. I work as a Technical Project Manager for Imille, coordinating all technical aspects of projects between clients, internal team, and external partners, such as FRANKHOOD.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

We asked Frankhood to develop the Corporate Website of Wasa, a well-known Swedish crispbread brand within the Barilla Group.

At my company, we provide strategy, branding and design needs for the project, as well as acting as the single point of contact for the client, so we worked with FRANKHOOD to develop and delivery the actual website.

The specific need was to develop a website that could be tailored for more than 20 Countries, each one with different editorial needs.

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

Frankhood has been and currently is our tech partner for many years and we are always eager to work with them. We developed many high-profile websites together, and their work has always been of very high quality, in particular for complex projects. They were a natural fit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have worked on design, content and branding, prior to the development start. Frankhood managed all the technical side of the project. They developed the custom CMS, back end integration and features, as well as all the front-end components.

The strategy to deliver 20 separate country-based websites, each with distinct editorial needs and integration or customization, was to work on a single codebase for all countries, in a component-based editorial system.

This way, there are differences only in deployment configuration, and the actual websites are composed using the custom-made components. Many external services mandated by the client have been integrated, such as CDC (Identity management system), SMC (tracking), structured custom analytics events for GTM/GA, cookie management system, etc.

In addition, all sites can host digital activation campaigns (prize competitions) as needed, integrating with several country-specific promotional agencies and service providers. The development has been done in Python-Django using Django CMS for the back end and Vue.js for the front end.

How many people from the vendor's team worked with you, and what were their positions?

The team was composed by 3 Backend Dev, 4 Frontend Dev, 1 IT Project Manager and 1 System Admin.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The websites are being delivered in record time, under an extremely strict schedule, which include several last minute changes, and extra integration efforts (such as changes in Identity management requirements, or activation of promotions on website launch).

The client is very satisfied with the deliveries, and is requesting more countries to be added, as well as new promotions and technical (tracking) features on the already active websites.

Describe their project management style, including communication tools and timelines.

Their project management style is agile and iterative, very adaptable for projects such as Wasa. We usually have video conferences through Google Meet, email for updates, and Google Chat for instant chatting. We are also using Trello & Jira as PM tools.

FRANKHOOD also interacts directly with the final client when necessary, without overstepping boundaries.

What did you find most impressive or unique about this company?

They are fast in delivering results. The quality of their development is really high level, and their technical project management is very efficient. In particular, they are very scrupulous: they always deliver on time with their estimates and test every development thoroughly, there are rarely any issues at all with their releases.

Are there any areas for improvement or something they could have done differently?

Not really: this was a very hard assignment and they delivered spectacularly on every front. I can think of many ways this could have been a nightmarish project with other vendors.

UPDATED REVIEW

This review was published on September 7, 2020

Lorenzo Cagnato

COO & Associate Partner, Imille

Marketing & Advertising

51-200 Employees

Milan, Italy

$200,000 to $999,999

Feb. 2018 - Ongoing

Project summary: 

FRANKHOOD provides custom software development for a design studio. The team developed an online rental cars and vans portal using Python and Django for the backend and Vue.js for the frontend.

Feedback summary: 

The internal team praised the portal for being much more detailed, customized, and productive. FRANKHOOD made sure so meet all deadlines and highlighted critical issues right away. The team organized the work in sprints using an Agile methodology. 

BACKGROUND

Please describe your company and your position there.

I'm the COO of Imille, a design studio located in Milan, Rome, Santiago de Chile and Madrid.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

Frankhood has developed a web portal that offers our customers a rental system built to respond perfectly to their needs and able to offer the best available choices at all times.

The system can identify the best option from the numerous rental solutions in our database and as a plus, it can interface with all the other Locauto services. Frankhood has been able to simplify the whole rental process, reducing waiting times and ensuring compliance with principal business operations: reliability, flexibility and speed.

With the booking engine developed now, Locauto is able to offer its clients a very smooth booking experience.

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

They’ve been our Technological partner for longtime. We’ve been sharing a lot of successful projects together and we can say we build a fantastic friendly business relationship with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The aim of the project was to create a portal to allow the online rental of cars and vans. Within this port there was a booking engine for rental but at the same time many editorial sections useful for communication and marketing.

After developing the first part, Frankhood was also involved in developing the private area and a complex system to set the cost of cars in a very flexible way and a vouher management system. The technology with which the system was developed is Python-django for the Backend and Vue.js for the frontend.

How many people from the vendor's team worked with you, and what were their positions?

1 project manager 2 frontedend developer 2 backend developer 1 systems engineer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have asked them for a standard web application, they came out with a web portal, something much more detailed, customized and productive, considered what we previously asked them. It seems like they were capable to read our minds and develop something that matched not only what was our scope, but also our future needs.

Describe their project management style, including communication tools and timelines.

The management of the project was flawless. They met all the dates and even brought forward some deadlines. They were very good at always highlighting the critical issues right away in order to always be able to find the best solutions to the needs expressed from time to time.

The work was organized in Sprint using the Agile methodology. We used Trello and Jira as poject management software and Google Meet for conferences.

What did you find most impressive or unique about this company?

They have overwhelming ambitions supported by successful results. They're a totally futuristic young team.

Are there any areas for improvement or something they could have done differently?

They for sure can and will improve in all areas because technology is always in progress, but at the moment we feel they are solid, confident and strongly efficient in all they do.

Star Ratings

Overall rating: 5

Quality: 5

Schedule: 5

Cost: 5

Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

The application operates in the Smart Mobility sector and specifically, Smart Parking.

The project aims to find innovative solutions to the Parking Pain problem in large cities, providing users with a platform based on Artificial Intelligence and Geolocation that puts them in communication real-time, making the management of Parking Traffic automated, rational, and efficient reducing emissions and stress for citizens. I am the Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD?

We have identified Frankhood as a technology partner that could support us from the definition phase of the idea to the development of the platform, relying on the know-how that the team has in the field of Artificial Intelligence and Machine Learning. These technologies play a fundamental role in achieving the value proposition for which the platform was designed.

What were your goals for this project?

The main goal is an ambitious one; to create a service that improves the lives of citizens by solving a real problem that they encounter in their everyday life. To do this, we decided to take advantage of the new opportunities offered today by AI and Data Science.

SOLUTION

How did you select FRANKHOOD?

We were looking for a team that could provide an added value from the definition of the idea to the software development; and people that had the necessary knowledge to identify how AI technology could create value and help us achieve the project requirements.

In the research phase of the technological partner, We identified Frankhood as the supplier that could perfectly meet the needs of experience with the technology and at the same time provide strategic consultancy in the design phase.

Describe the project in detail.

I proposed the idea to the team who immediately understood its innovative scope and responded with a strategic and operational plan for the development of a platform that has the following main features: - Geolocation - AI-based matching algorithm - Transactions via E-Wallet with Blockchain technology - Instant Messaging - Review System

What was the team composition?

The FRANKHOOD Team that followed us step by step was made up of 1 Data Scientist, 1 Project Manager, 2 Frontend Developers, 2 Backend Developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to create an algorithm that makes supply and demand meet perfectly, reducing waste, time, and creating value for users while fully achieving the project's mission.

How effective was the workflow between your team and theirs?

We chose to rely on their guidance as AI technology experts and the dialogue and interactions were regular, allowing us to perfectly transfer what was our vision for this project. Great ability to understand the idea and great experience in finding the most effective technological solutions to translate the idea into an innovative product and a perfect user-experience

What did you find most impressive about this company?

They master one of the latest generation technology such as Artificial Intelligence and that is impressive. However, the real value is created when identifying the best solutions to apply it. Great hard and soft skills, great versatility, creativity, and also the ability to “think out of the box” are needed

Are there any areas for improvement?

Keeping up with such technologies means continuing to study them and use them at a deep level, constantly expanding the areas and techniques of application and it is exactly this continuous improvement process that certainly guides this team of young innovators

BACKGROUND

Please describe your company and your position there.

I worked as Operations Manager till June 2020 and I managed all incoming and outgoing operations, since Frankhood was driving the project my goal was to make sure that my team would cooperate with them with maximum efficiency and charisma.

Our Company operates in various sectors such as Banking, Fashion, Healthcare, Electronics, Mobility and so on, that’s why we needed a restyling of our internal processes, something that Frankhood had done and is keeping on doing.

As an internal project we were keen on ourselves to provide our agents first and our customer as a consequence a deep understanding of what and how things would have changed.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD?

To develop a creative and systematic platform to increase the stock of knowledge about the internal control and management of resources, the optimization of agent performances, the forecasting of customer demand and the clustering of the products of greatest interest based on customers historical data.

What were your goals for this project?

To create a creative management platform with the development of new artificial intelligence (AI) algorithms based on innovative flow charts for data processing and innovative data mining algorithms applied to management data of activities connected to the customer service commercial network through the support of big data technologies.

SOLUTION

How did you select FRANKHOOD?

They approached us to collaborate with us proposing this innovative solution and we have been eager to actively listen to what would have been the benefit and the core scope of the project. We took a while to decide to really cross this change and we are happy we chose them.

Describe the project in detail.

Our main need was to define the levels of reliability and accuracy of the innovative algorithms outputs by defining the criticalities and the limits to be overcome for the optimization and automation of business processes and the prediction of demand by the product cluster.

for this reason we hired Frankhood to engineer new processes deriving from the increase in knowledge by enabling new operational processes linked to the correct performance of production activities.

The big data analytics provides added value through the application of Machine Learning algorithms to speed up the activation of processes and the evaluation of outputs (KPIs).

What was the team composition?

1 Data Scientist, 1 Data Analyst, 1 AI Engineer, 2 Backend Developers, 2 Frontend Developers and a Project Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project is still ongoing but they usually release pieces of software for internal testing and to let us integrate with this new way of working that facilitates our daily work.

The developed platform provides the new outputs of the enriched knowledge base allowing at the same time to analyze large amounts of data to carry out market and strategy in order to enhance behavioral etiquette for customer service agents, moreover it can perform intelligent forecasting on products and a systemic performance evaluation.

How effective was the workflow between your team and theirs?

There is a great alchemy between our teams: we are learning a lot from each other, this is the typical win-win situation.

What did you find most impressive about this company?

We were amazed with their accuracy, innovation, and maniacal attention to details.

Are there any areas for improvement?

They are on the right track and this is understandable because in what they do let us improve too in terms of knowledge and opportunities that technology brings us.

BACKGROUND

Please describe your company and your position there.

Since 1980 Euromotor has been a leading brand in the automotive market and one of the first Kia Motors dealerships in Italy since 1995. The continuous search for innovation is what distinguishes our work.

Euromotor is also an official Peugeot dealer in Bari and Barletta. In 2015 it obtained the ISO 14001 quality certification. Furthermore, Euromotor is a multi-awarded Platinum Prestige Dealer for the high level of professionalism in compliance with Kia Motors Corporation standards and for the highest customer satisfaction rate.

Our know-how is continuous innovation.I am brand manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

We have been hiring Frankhood because we needed a Technical Company able to understand what we had in mind as the scope of the project and apply for the development of a Company Website to go online with our available products.

Understanding our needs, as first, that was not so simple as it could seem. They did and well. The main goal was to create a platform able to manage customers and contents, moreover developing a booking engine for maintenance.

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

Price quotation, presence on the Italian market, and very good reviews about their prestigious past works.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A custom software development project to build a user-friendly web platform including a CRM to manage customers, a CMS to manage content and a booking engine able to release instantly a price quotation of the chosen car.

They exceeded our expectations developing in Python-Django the whole project. From the brochure website platform to a new Special Deals section and an algorithm with the scope to be a reminder to book maintenance each 1000km.

How many people from the vendor's team worked with you, and what were their positions?

Two frontend Developer, two backend Developers, and a Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Very high affluence of new customers and a net increase in salesforce.

Describe their project management style, including communication tools and timelines.

Their project management style is pretty iterative and progressive. They’re extremely focused to perform a structured analysis and decomposition of each project deliverable. We have used Trello and Zoom for communications and schedule management.

What did you find most impressive or unique about this company?

They deliver quality, clear communications, and totally high-level hard skills. They are also very supportive.

Are there any areas for improvement or something they could have done differently?

They generated a WOW effect throughout our whole company, so we can have only genuinely positive feedback for them.

BACKGROUND

Please describe your company and your position there.

I am a senior account at Bitmama, a communication agency of the Reply group. Milka is a traditional brand of chocolate confection since October 2012 manufactured by Mondelēz International (formerly Kraft Foods). It is sold in bar form and a variety of specialty shapes at Easter and Christmas. The brand also manufactures chocolate-covered cookies, snacks, and biscuits with the same Alpine milk chocolate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

To develop the Italian website and the instant win algorithm on the occasion of the ‘Lattenerezza Milka’ contest. Our goal was to boost customer awareness about Milka’s new products by creating a website on the occasion of the instant win contest ‘Lattenerezza Milka’.

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

We have already successfully worked with them, an easy choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Frankood has developed the Italian website related to the instant win contest ‘Lattenerezza Milka’. The concept and design have been produced by Bitmama Agency and the technical side of the project has been developed by Frankhood.

Enhancing customer’s awareness of Milka’s products by subscribing to their personal data and uploading their receipt of the product bought, every customer had the chance to win a wide range of Mika’s awards. They also developed a storytelling section of the website with a video that described the story of the Milka brand.

How many people from the vendor's team worked with you, and what were their positions?

Two frontend developers, one backend developer, and a Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I mean, they have developed the website in three weeks! That’s insane. And it was stunningly done in terms of quality and efficiency. That’s the reason why the project has been truly successful in engaging people from everywhere to participate.

Describe their project management style, including communication tools and timelines.

Agile Project Management style tailored for the project. Clear structure and efficient decomposition techniques. As communication tools, we usually prefer to have conf call using Zoom or Google Meet and email, if we are not able to see each other live. I would say that in every way, transparency is always a great asset of Frankhood. They are very good at estimates and that’s the reason why they are very rapid in development because they always know what to do and their project workflow is based on a winning structure.

What did you find most impressive or unique about this company?

Their willingness to adapt to any type of project with the same highly efficient approach is definitely something extraordinary, but their rapidity in development is unbelievable.

Are there any areas for improvement or something they could have done differently?

We never had any issue with them and we will continue to work with Frankhood because it’s a perfect combo and sure success.

UPDATED REVIEW

This review was published on 29 October 2020

Web Dev for Branding & Marketing Firm

Claudia Rapisarda

Senior Account Manager, Bitmama

Marketing & Advertising

51-200 Employees

Milan, Italy

$10,000 to $49,999

Sept. 2020 - Ongoing

Project summary: 

FRANKHOOD was engaged by a branding and marketing firm to develop an exclusive website for a contest featuring a popular cookie brand. Project goals include product visibility and customer loyalty enhancement.

Feedback summary: 

FRANKHOOD provides significant development efforts, enticing more customers to partake in the event. The members of the team are active listeners and have a creative approach to solving issues. The client is impressed with the quality of their services.

BACKGROUND

Please describe your company and your position there.

I am a senior account manager at Bitmama that is a communication agency of Reply group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

To develop a website on the occasion of ‘Libera il tuo stile Oreo’ contest with instant win mechanics. Our goals for this project were mainly 2: enhance customer loyalty and raise the visibility of the products

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

We hired them because we have had the opportunity to receive a very good reference from one of our key business consultant.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Frankood has developed the website related to the brand contest ‘Libera il tuo stile Oreo’ with instant win mechanics. The design has been done by Bitmama Agency and the technical part has been developed by Frankhood. The project scope was to let customers buy the Oreo products, receiving a billing ticket valid as a voucher to insert in the website section developed properly for this Event, subscribing with their personal data, and immediately get to know if the voucher code entered was a winning one or not. The award for the winners were t-shirts and sweatshirts branded Chiara Ferragni, a very famous fashion designer and influencer in the Italian territory.

How many people from the vendor's team worked with you, and what were their positions?

A Project Manager, two backend developers and one frontend developer. The workflow between our teams was just in unison and it has produced an amazing result.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has been a great success since the contest has gone pretty viral.

Describe their project management style, including communication tools and timelines.

Great active-listening skills brought them to understand every single requirements or feature to be implemented into the project. Slack, email and google meet calls have been the most used tools to communicate and a Trello board has been used to monitor our timelines.

What did you find most impressive or unique about this company?

The quality of their frontend development is really impressive, as well as their rapidity to deliver the product done.

Are there any areas for improvement or something they could have done differently?

The project was successful and their approach to problems is incredible. With the ability to predict what could go wrong there’s no chance for failure. They are very powerful in all areas, for sure things can always improve, but since they focus on continuous improvement, this will help them to be always on track.

Star Ratings:

Overall rating: 5

Quality: 5

Schedule: 5

Cost: 5

Willing to refer: 5

This review was published on 19 October 2020

Hera - Indici Energetici

Benedetta Ruggeri

Account & Project Manager , Bitmama

51-200 Employees 

Italy

$10,000 to $49,999

Jan. - June 2019

BACKGROUND

Please describe your company and your position there.

Hera is one of the major national multi-utilities, operating mainly in the environment (waste management), water (aqueduct, sewage, purification), and energy (distribution and sale of electricity, gas, and energy services) sectors. Then there are public lighting and telecommunication services. A plurality of services in continuous and constant development, which respond to the five levers on which the strategic structure of the Group is based: growth, efficiency, excellence, innovation, and agility. I worked as Account and Digital Project Manager in Bitmama - Reply Digital Experience. Bitmama y took care of the design and frontend development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

We have hired Frankhood for this project to create a trading portal for the power market.

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

We have already worked with them for many other projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project scope is related to the development of a trading portal for the power market, where clients can select a wide range of products, monitor the trend of the product value in a time-boxed frame and to compare the products with a different type of graphics and diagrams (ex. Candle chart). Moreover, the customers can get full support from an Account Manager as needed. The NRT feature, update the value of the products in a real-time stream and the system download data, analyzing, processing and aggregating them for better visualization. The system interfaces with the Company’s SSO (Single sign-on) to give access only to authorized users. The design and concept have been created from Bitmama Agency and the technical development has been performed by Frankood.

How many people from the vendor's team worked with you, and what were their positions?

2 BE developers, a data analyst, and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We highly recommend them to any business, because they are a very solid and fast-growing reality that improves every single day. The output from this project was their maniacally work with data.

Describe their project management style, including communication tools and timelines.

We are absolutely satisfied with our partnership for this project and the workflow between our teams was successful.

What did you find most impressive or unique about this company?

Adaptability, fast delivery, key communication and very powerful technical skills.

Are there any areas for improvement or something they could have done differently?

Rather than judging, I can just give them a tip: they should be able to maintain this quality level also when they will challenge the growth of their team and business. It’s a strong asset to them.

Star Rating:

Overall rating: 5

Quality: 5

Schedule: 5

Cost: 5

Willing to refer: 5

This review was published on 31 August 2020

App Development for Digital Marketing Company

Fabio Colacino

Senior Account, Bitmama

Marketing and Advertising

51-200 Employees

Milano, Italy

$10,000 to $49,999

Jan. - May 2020

Project summary: 

A digital marketing company partnered with FRANKHOOD to develop an app that would allow fans of the Juventus football club to interact with the team during the Champions League.

Feedback summary: 

The company was most impressed by the team's ability to quickly identify what the company actually needed and suggest solutions to deliver it. This followed the success of another project for a different client, which involved building a trading portal in the power market.

BACKGROUND

Please describe your company and your position there.

Juventus Football Club is one of the most famous and supported Football Clubs in the world. It all began with a bench on Corso Re Umberto, one of the most famous streets in the city center Turin.

A group of friends congregated on this bench. They all possessed a shared passion for football, a special game that had recently been ‘imported’ from England. They had an intriguing idea, to create a sports club.

The boys attended the ‘Massimo D’Azeglio’ high school which specialized in classical studies. They were well educated but the eldest was just 17 years of age. This paved the way for the club’s name.

In Latin, the name ‘Juventus’ means youth. They weren’t aware of it yet, but on 1 November 1897, they had given birth to a legend.

I'm a Digital Project Manager and Senior Account of Bitmama, the communication company, that takes care of design the Member Event Section.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

The collaboration with Frankhood was born from the club's need to interact effectively with its fans by using the digital ecosystem as a bridge for direct connection with its fan base through the development of itstime.juventus.com, that is a web-based application, launched in April 2017, aimed at Juventus fans wanting to support the team in their quarter-final match in the Champions League.

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

We got to know them thanks to an internal reference. When we had the chance to meet them, we understood it would have been a great benefit for both of us to work together on this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have initiated the project with a general meeting where all actors and stakeholders who had interest in the project were present.

As output of the meeting we got a clear overview of scope, schedule and quality requirements. Since our initial goal was to enhance the brand’s product and as output generates an increase in sales, with the app they developed we achieved what we had in mind in terms of productivity.

The app has been downloaded from the whole sales force and it is used in daily operations. Their executing of the technical deliverables of the project with Python language and its framework Django gave us immediately an idea how the final product would have been.

The quality of their work is great and it wasn’t a surprise for us.

How many people from the vendor's team worked with you, and what were their positions?

One frontend Developer, two backend Developers, and a very supportive Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The initiative leverages user-generated content to multiply the emotional impact, strengthening the sense of belonging that binds the fan to the club, generating more than 1 million shares.

The campaign had unprecedented success and in times of heavy traffic, it took 12 virtual instances on OpenStack to manage the load because of the massive participation.

Describe their project management style, including communication tools and timelines.

One of their top skills is for sure the active listening.

They identify immediately what you want to create and a big plus - they are also very supportive in sharing their own idea on how to make the product better by adding some features we didn’t think about.

Their project management is for facts, flawless. We have been using Zoom for project review and communications in general.

What did you find most impressive or unique about this company?

It was impressive the way interacted with us. Always proactive, on point, adaptable to some ongoing changes requested from us and very supportive.

For sure their technical asset is massive and allowed them to be the MVP on the field for the success of this project.

Are there any areas for improvement or something they could have done differently?

For sure they don’t lack ideas, innovation and progress, but their future challenge will be dealing with Startups or SME, as well as they did with us, by tailoring their communication for each segmentation domain they will work with.

Star Ratings:

Overall rating: 5

Quality: 5

Schedule: 5

Cost: 5

Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

I am a senior account manager at Bitmama that is a communication agency of Reply group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

To develop a website on the occasion of ‘Libera il tuo stile Oreo’ contest with instant win mechanics. Our goals for this project were mainly 2: enhance customer loyalty and raise the visibility of the products

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

We hired them because we have had the opportunity to receive a very good reference from one of our key business consultant.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Frankood has developed the website related to the brand contest ‘Libera il tuo stile Oreo’ with instant win mechanics. The design has been done by Bitmama Agency and the technical part has been developed by Frankhood. The project scope was to let customers buy the Oreo products, receiving a billing ticket valid as a voucher to insert in the website section developed properly for this Event, subscribing with their personal data, and immediately get to know if the voucher code entered was a winning one or not. The award for the winners were t-shirts and sweatshirts branded Chiara Ferragni, a very famous fashion designer and influencer in the Italian territory.

How many people from the vendor's team worked with you, and what were their positions?

A Project Manager, two backend developers and one frontend developer. The workflow between our teams was just in unison and it has produced an amazing result.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has been a great success since the contest has gone pretty viral.

Describe their project management style, including communication tools and timelines.

Great active-listening skills brought them to understand every single requirements or feature to be implemented into the project. Slack, email and google meet calls have been the most used tools to communicate and a Trello board has been used to monitor our timelines.

What did you find most impressive or unique about this company?

The quality of their frontend development is really impressive, as well as their rapidity to deliver the product done.

Are there any areas for improvement or something they could have done differently?

The project was successful and their approach to problems is incredible. With the ability to predict what could go wrong there’s no chance for failure. They are very powerful in all areas, for sure things can always improve, but since they focus on continuous improvement, this will help them to be always on track.

BACKGROUND

Please describe your company and your position there.

I'm the account director for an important communications company. We've worked with large food brands such as Milka and Oreo.

Milka is a traditional brand of chocolate confection since October 2012 manufactured by Mondelēz International (formerly Kraft Foods). It is sold in bar form and in a variety of specialty shapes at Easter and Christmas. The brand also manufactures chocolate-covered cookies, snacks, and biscuits with the same Alpine milk chocolate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

To develop the Italian website and the instant win algorithm on the occasion of ‘Lattenerezza Milka’ contest. Our goal was to boost customer awareness about Milka’s new products creating a website on the occasion of the instant win contest ‘Lattenerezza Milka’

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

We have already successfully worked with them, an easy choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Frankood has developed the Italian website related to the instant win contest ‘Lattenerezza Milka’. The concept and design have been produced by Bitmama Agency and the technical side of the project has been developed by Frankhood. Enhancing customer’s awareness of Milka’s products by subscribing to their personal data and uploading their receipt of the product bought, every customer had the chance to win a wide range of Mika’s awards. They also developed a storytelling section of the website with a video that described the story of the Milka brand.

How many people from the vendor's team worked with you, and what were their positions?

2 frontend developers, 1 backend developers and a Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

excellent resultsI mean, they have developed the website in 3 weeks! That’s insane. And it was stunningly done in terms of quality and efficiency. That’s the reason why the project has been truly successful in engaging people from everywhere to participate

Describe their project management style, including communication tools and timelines.

Agile Project Management style tailored for the project. Clear structure and efficient decomposition techniques. As communication tools, we usually prefer to have conf call using Zoom or Google Meet and email, if we are not able to see each other live. I would say that in every way, transparency is always a great asset of Frankhood. They are very good at estimates and that’s the reason why they are very rapid in development because they always know what to do and their project workflow is based on a winning structure.

What did you find most impressive or unique about this company?

Their willingness to adapt to any type of project with the same efficient approach is definitely extraordinary, but their rapidity in development is unbelievable.

Are there any areas for improvement or something they could have done differently?

We never had any issue with them and we will continue to work with Frankhood because it’s a perfect combo and sure success

UPDATED REVIEW

This review was updated by the client on November 6, 2020. New content is below: 

BACKGROUND

Please describe your company and your position there.

Oreo is a sandwich cookie consisting of two wafers with a sweet crème filling. Introduced in 1912, Oreo is the best selling cookie brand in the United States. As of 2018, the version sold in the U.S. is made by the Nabisco division of Mondelez International. Oreo cookies are available in over one hundred countries. I am Account Director at an important communication agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD, and what were your goals?

To develop a website on the occasion of ‘Libera il tuo stile Oreo’ contest with instant win mechanics. Our goals for this project were mainly 2: enhance customer loyalty and raise the visibility of the products

SOLUTION

How did you select FRANKHOOD and what were the deciding factors?

We hired them because we have had the opportunity to receive a very good reference from one of our key business consultant.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Frankood has developed the website related to the brand contest ‘Libera il tuo stile Oreo’ with instant win mechanics. The design has been done by Bitmama Agency and the technical part has been developed by Frankhood.

The project scope was to let customers buy the Oreo products, receiving a billing ticket valid as a voucher to insert in the website section developed properly for this Event, subscribing with their personal data, and immediately get to know if the voucher code entered was a winning one or not.

The award for the winners were t-shirts and sweatshirts branded Chiara Ferragni, a very famous fashion designer and influencer in the Italian territory

How many people from the vendor's team worked with you, and what were their positions?

A Project Manager, two backend developers and one frontend developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I can share date but the results are very excellent

Describe their project management style, including communication tools and timelines.

Great active-listening skills brought them to understand every single requirements or feature to be implemented into the project. Slack, email and google meet calls have been the most used tools to communicate and a Trello board has been used to monitor our timelines.

What did you find most impressive or unique about this company?

The quality of their frontend development is really impressive as well as their rapidity to deliver the product done.

Are there any areas for improvement or something they could have done differently?

The project was successful and their approach to problems is incredible. With the ability to predict what could go wrong there’s no chance for failure. They are very powerful in all areas, for sure things can always improve, but since they focus on continuous improvement, this will help them to be always on track.

BACKGROUND

Please describe your company and your position there.

I'm the digital manager and transformation leader of a captive bank in the automotive industry (PSAGroupe financial services). Italian Branch.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FRANKHOOD?

We wanted to design from scratch and implement a mobile app for the field and sales force to provide contents and tools accessible via mobile.

What were your goals for this project?

Fast proptyping, cheap solution, high flexibility and scalability. I wanted to realize a solution in 3 months and low budget to demonstrate the potential of the idea and keep improving it broadly.

SOLUTION

How did you select FRANKHOOD?

We found them through referral and included them in a tender with other 4 providers. The choice was done basing on the best proposal in terms of pricing, timing and flexibility of the solution.

Describe the project in detail.

The app was designed with a tailor made approach basing on specific bank needs. The MVP included few tools and basic user management, but was designed to be easily extended with new features to follow a continous improvement roadmap.

Frank Hood proved to be extremely reliable giving a critic view also on the requirements and being a good "consultant" instead of a mere executor. Eventhough we are owner of the software and could switch to a different provider, we do not see any reason to even investigate an alternative.

What was the team composition?

A Project Manager, two Front-end Developers, two Back-end Developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The target was to deploy a solution withing 5 months and to reach 90%+ adoption before the end of the year. The MVP was ready in about 3 months and we achieved >97% by the end of november. The result was good both in terms of time/effort and overall quality (UI / UX / performance). We received good feedback from the users and from the admin perspective it fits perfectly our needs

How effective was the workflow between your team and theirs?

Most of the implementation followed the pattern:

1.new requirement

2.specification,

3.quotation,

4.approval,

5.first workshop,

6.implementation,

7.demo and tuning,

8.release.

As a client I was, and I am, continuously involved in the project to clarify and decide on functional choices. We do not organize daily meetings but instead we share a view on the progress using trello and track change requests and new needs as soon as they emerge.

What did you find most impressive about this company?

Things are always running smoothly. Even-though we follow a strict timeline and we had to face unexpected events and situations, we are never in hurry.

The feeling from my customer perspective is that they are able to couple broad skill and knowledge with a very high level of flexibility adapting and increasing the project team at need. Being involved in every stage is a great plus and allows me to drive the internal communication easily

Are there any areas for improvement?

Hard to say basing on my personal experience, since we never really faced big issues at all during this partnership.