Fortified Data

BACKGROUND

Introduce your business and what you do there.

I’m the senior database manager for Loews Hotels & Co. We own and operate upscale hotels and resorts across major US cities, providing hospitality services focused on guest comfort and care as a subsidiary of Loews Corporation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fortified Data?

We needed help with our IT database support.

SOLUTION

What was the scope of their involvement?

Fortified Data provides database administration and technical support services for us, serving as an extension of our internal database administration function and as a secondary DBA resource when additional expertise or assistance is required. Their scope of work includes supporting the management, maintenance, troubleshooting, and overall health of our database environments.Fortified Data assists with database-related incidents, performance issues, upgrades and patching, configuration changes, and other database administration activities as needed. They also provide additional expertise and coverage for projects or issues that require escalation or additional DBA resources.

Main deliverables include:

* Database administration and operational support

* Troubleshooting and resolution of database-related incidents

* Performance analysis and tuning assistance

* Support for database upgrades, patching, and configuration changes

* Backup, recovery, and database availability support

* Technical guidance and recommendations based on database best practices

* Additional DBA coverage and expertise for projects, maintenance activities, and escalated issues

Overall, Fortified Data provides Loews Hotels with an additional layer of database expertise and support, helping ensure the reliability, performance, and availability of our database environments.

What is the team composition?

We work with 2–5 teammates from Fortified Data.

How did you come to work with Fortified Data?

We found them through a referral. We chose them because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We started working together in January 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t track specific performance metrics for Fortified Data’s services. Still, the strongest measure of success has been the consistency and reliability of the support they’ve provided us for nearly 10 years. Throughout our partnership, we’ve worked together on numerous database-related incidents, technical challenges, upgrades, and projects.Whenever their assistance has been needed, we’ve consistently been able to identify the issue and reach a successful resolution. The longevity of our relationship, combined with their responsiveness, technical expertise, and consistent ability to help resolve database issues, has provided valuable continuity and an additional level of support for our database environment. Their team has become a trusted resource that we can rely on when additional DBA expertise or assistance is required.

How did Fortified Data perform from a project management standpoint?

Fortified Data has been very reliable and responsive throughout our partnership. Their team has consistently been available when we need assistance, whether for planned database work or unexpected issues requiring immediate support. They communicate effectively, respond in a timely manner, and work closely with us until the issue or project is successfully completed.

What did you find most impressive about them?

Their reliability is impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Senior Database Administrator/Developer of Cornerstone United

Describe what your company does in a single sentence.

We sell and administer 3rd party warranties for autos, RV's Boats, Powersport vehicles, HVAC systems, etc. thru dealer and agent networks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish?

• Regular backup and maintenance on our SQL servers.
• Monitoring and performance improvements on our SQL servers.
• Assistance with development on our SQL servers when needed.

SOLUTION

How did you find Fortified Data?

Other

Why did you select Fortified Data over others?

Referred to me

How many teammates from Fortified Data were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Fortified for ongoing support, not a specific project.  They handle the day to day backups, monitoring and maintenence of our SQL servers freeing us up to do development.  They have also proven to be great help with our development on SQL server when we have needed them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fortified has accomplished everything we have asked of them on time or ahead of time.  They have freed up substantial amounts of time for our DBA's to concentrate on development/upgrades by handling day to day administration/maintenance/monitoring tasks for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are great to work.  They understand our needs/requests and always deliver in a timely manner.

What was your primary form of communication with Fortified Data?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Fortified Data is extremely knowledgeable and has great people to work with.

Are there any areas for improvement or something Fortified Data could have done differently?

I really don't have any area where I could have expected more.

BACKGROUND

Please describe your company and position.

I am the Technical Support of an investment company

Describe what your company does in a single sentence.

Banking and Financial services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish?

• Technical Support

SOLUTION

How did you find Fortified Data?

Referral

Why did you select Fortified Data over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Fortified Data were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Technical and Database support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Swift, Excellent and proactive support!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely and quick responses on all the support tasks and requests.

What was your primary form of communication with Fortified Data?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great technical capabilities. Very fast response time. Awesome people to work with!

Are there any areas for improvement or something Fortified Data could have done differently?

Great service! We're very satisfied with their work!

BACKGROUND

Please describe your company and position.

I am the Sr. Manager, Software Engineering of PerfectServe

Describe what your company does in a single sentence.

Software in medical industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish?

• Reduce DB work load from team
• DB expertise

SOLUTION

How did you find Fortified Data?

recommendation

Why did you select Fortified Data over others?

• Good value for cost
• Company values aligned

How many teammates from Fortified Data were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Data upload job had to be done at specific time for client cutover for the new feature and provide up to date status and error messages

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Constant communication and communication before starting the work. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes and great communiation

What was your primary form of communication with Fortified Data?

Email or Messaging App

What did you find most impressive or unique about this company?

Fortified Data maintained great communication.

Are there any areas for improvement or something Fortified Data could have done differently?

I cannot think of any

UPDATED REVIEW

This review was published on August 28, 2026.

Kevin Johnson
Director of Integrations, PerfectServe
Information technology
Miami, Florida
201-500
Jul 2026 - Ongoing
Verified
Project summary
Fortified Data provides database management for a communication software company. The team has created a report for a charge capture process and fixed an alert when a table was running out of unique keys.

Feedback summary
Fortified Data has resolved the error related to the unique keys and delivered the report in the required format. The team has an excellent project management approach and delivers work on time. Moreover, they are highly responsive and possess the right attitude and skill set.

BACKGROUND

Introduce your business and what you do there.

I’m the director of integrations at PerfectServe. We provide cloud-based software that streamlines clinical communication, optimizes provider schedules, and enhances care collaboration to improve patient outcomes for hospitals and medical practices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish for PerfectServe?

We’ve contracted Fortified Data for database management.

SOLUTION

What was the scope of their involvement?

We’ve worked on two different projects with Fortified Data. One project is to create a new report for a charge capture process. The other project is to resolve an alert when a table was running out of unique keys.For the new report, Fortified Data has to pull message data and several key attributes about the recipient to support outbound charge capture messaging. For the unique keys issue, the team has built a new table with a different integer type.

What is the team composition?

We’ve worked with one teammate from Fortified Data.

How did you come to work with Fortified Data?

We had an existing contract and relationship with Fortified Data.

What is the status of this engagement?

Ongoing

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fortified Data has resolved the error related to the unique keys and delivered the report in the required format.

How did Fortified Data perform from a project management standpoint?

Fortified Data’s project management is excellent. The team has delivered on time. We communicate via email and messaging apps.

What did you find most impressive about them?

Jimmy is extremely responsive and brings the right attitude and skill set.

Are there any areas they could improve?

I don’t think there’s anything Fortified Data can improve on.

STAR RATINGS

Overall rating: 5.0 

Quality: 5.0 

Cost: 5.0 

Schedule:  4.5

Willing to refer: 5.0 

--------

This review was published on August 28, 2026.

Motomi Prysork
Sr. Manager, Perfectserve
Medical

Miami, Florida

201-500

Aug 2026 - Aug 2026

Project summary
Fortified Data provided database support for a software company. The team identified and fixed an issue in the reporting following a code release.

Feedback summary
Fortified Data resolved the issue, enabling the client to generate data after running the corrected stored procedure. The team delivered on time and communicated effectively via email and messaging apps. Overall, the client was impressed with Fortified Data's collaboration and coordination.

BACKGROUND

Introduce your business and what you do there.

I'm the senior manager of software engineering at PerfectServe, a cloud-based software company that streamlines clinical communication, optimizes provider schedules, and enhances care collaboration to improve patient outcomes for hospitals and medical practices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fortified Data?

We needed database expertise.

SOLUTION

What was the scope of their involvement?

Our reporting was broken when we did a code release with database structure changes. Fortified Data pinpointed the issue, and we discussed how to fix it in a group chat. The team helped us implement the fix and successfully deployed it to production.

What is the team composition?

We worked with one teammate from Fortified Data.

How did you come to work with Fortified Data?

Someone referred Fortified Data to us.

What is the status of this engagement?

We worked with Fortified Data in August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We successfully generated data after the corrected stored procedure was run. The resolution of the issue was immediate after implementing the fix.

How did Fortified Data perform from a project management standpoint?

Fortified Data delivered on time. We communicated via email and messaging apps.

What did you find most impressive about them?

I was impressed by Fortified Data's collaboration and coordination from identifying the issue to implementing the fix.

Are there any areas they could improve?

I can't think of anything for Fortified Data to improve.
STAR RATINGS

Overall rating: 5

Quality: 5

Cost: 4.5

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

 I am the VP of IT of an education company 

Describe what your company does in a single sentence.

For profit higher education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish?

• DBA services supporting PSFT campus solutions and Finanicals.

SOLUTION

How did you find Fortified Data?

Referral

Why did you select Fortified Data over others?

• Pricing fit our budget
• Referred to me

How many teammates from Fortified Data were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Included copying over existing databases into a new hosted environment, then configuring and maintaining the new databases in an ongoing manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success was measured as having a functional database that worked with our PSFT instances at the point of cut over from our old hosted provider.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time, sometimes ahead of schedule.

What was your primary form of communication with Fortified Data?

Virtual Meeting

What did you find most impressive or unique about this company?

Very responsive to outreach when there are issues or we need something.

Are there any areas for improvement or something Fortified Data could have done differently?

Early on after go live there were some items that were not well communicated.  That hasn't been an issue in the ensuing 2+ years.

BACKGROUND

Introduce your business and what you do there.

I’m the systems integration manager at a dental insurance company. We’re the state’s leading dental insurer, providing affordable dental benefits and access to a large network of dentists for over two million members. We also support oral and overall health through innovative products and exceptional service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish?

We needed help with database management and migrations.

SOLUTION

What was the scope of their involvement?

Fortified Data has been helping us with the execution and ongoing support of our database management and migrations. We’ve partnered with them in the planning process.

What is the team composition?

We’ve worked with 2–5 teammates from Fortified Data.

How did you come to work with Fortified Data?

We found them while working with another company. We chose them because they were a great culture fit.

What is the status of this engagement?

We started working with them in July 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fortified Data has delivered the following results:We’ve tracked these results through a project management tool.

How did Fortified Data perform from a project management standpoint?

They’ve done their best with the resources they’ve been given. We communicate through in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Fortified Data’s team is friendly and helpful.

Are there any areas they could improve?

We’ve identified performance issues during testing and opened a ticket. Those issues are still ongoing.

BACKGROUND

Please describe your company and position.

I am the IT Change and Incident Manager of Cenlar

Describe what your company does in a single sentence.

Mortgage Servicing 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish?

• Production Support

SOLUTION

How did you find Fortified Data?

Other

Why did you select Fortified Data over others?

Other

How many teammates from Fortified Data were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Support and maintain production databases and application processing 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Apart of the Managed Service Project 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It is an ongoing process of providing of services 

What was your primary form of communication with Fortified Data?

Email or Messaging App

What did you find most impressive or unique about this company?

We've continued working with them.

Are there any areas for improvement or something Fortified Data could have done differently?

ongoing 

BACKGROUND

Please describe your company and position.

I am an executive at TPG Angelo Gordon

Describe what your company does in a single sentence.

Hedge Fund / Private Equity

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish?

• DBA Activities: Investigation, Maintenance or Updates to Database
• Migration from SQL Server to Other Environments
• Performance Analysis

SOLUTION

How did you find Fortified Data?

Other

Why did you select Fortified Data over others?

Other

How many teammates from Fortified Data were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide production maintenance and analysis of Pricing database, provide performance analysis, restore UAT/DEV database from Production server, and other adhoc inquiries on pricing DB.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed requests timely and successfully throughout the course of project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Responded very efficiently and deliverables are completed on time with communicated ETA.

What was your primary form of communication with Fortified Data?

Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed with the professionalism of everyone who worked on the requests, acknowledging the requests received and providing a realistic timeline for deliverables.

Are there any areas for improvement or something Fortified Data could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Infrastructure Engineer of a janitorial and security services company.

Describe what your company does in a single sentence.

Janitorial and Security Guard services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish?

• Provide database administration
• Provide database monitoring
• Provide database optimization

SOLUTION

How did you find Fortified Data?

Referral

Why did you select Fortified Data over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Fortified Data were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Setup multiple databases in Ag mode.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Met all project milestones on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team consistently met deadlines ontime

What was your primary form of communication with Fortified Data?

Virtual Meeting

What did you find most impressive or unique about this company?

Fortified Data has a quick response time and provides efficient solutions.

Are there any areas for improvement or something Fortified Data could have done differently?

None. Very satisfied as is.

BACKGROUND

Please describe your company and position.

 I am the Software Development Manager of an automotive company 

Describe what your company does in a single sentence.

We are a race team that competes in professional motorsports.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fortified Data to accomplish?

• 24/7 support for our databases
• Expert advice on database projects
• Resources to complete data projects

SOLUTION

How did you find Fortified Data?

• Online Search
• Referral

Why did you select Fortified Data over others?

Referred to me

How many teammates from Fortified Data were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fortified Data continues to provide comprehensive SQL Server administration and support services, including database performance optimization, index and table compression analysis, backup monitoring and recovery, availability group troubleshooting, and database refresh and restore operations.
Ongoing deliverables include evaluating and implementing compression opportunities, investigating and resolving backup-related issues, improving backup processes and reliability, supporting database maintenance and recovery activities, and providing proactive production support.
Their team consistently communicates technical findings clearly, responds quickly to emerging issues, and offers practical recommendations that help improve the performance, stability, and reliability of our SQL Server environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fortified Data has delivered measurable improvements in database storage efficiency, backup reliability, and overall SQL Server stability. Key outcomes include successful implementation of index compression with no reported performance issues, restoration and validation of failed backup processes, identification and resolution of infrastructure-related issues, and implementation of process improvements to reduce the risk of future outages.
Their proactive monitoring, detailed troubleshooting, and ongoing support have contributed to a more reliable and resilient database environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fortified Data has managed the project very effectively. They are responsive, communicate clearly, and provide timely updates on work in progress. Requests are addressed quickly, and their team does a great job explaining technical issues, identifying root causes, and recommending solutions.
Deliverables have been completed on schedule, and they have been proactive in resolving issues and supporting our evolving database needs. Overall, they have been a reliable partner and have consistently demonstrated a strong commitment to maintaining and improving our SQL Server environment.

What was your primary form of communication with Fortified Data?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about Fortified Data is how easy they are to work with. Their team is highly responsive, communicates clearly, and is quick to engage when we need assistance. They combine deep SQL Server expertise with a customer-focused approach, providing timely updates, thorough problem analysis, and practical solutions that make them feel like a true extension of our team.

Are there any areas for improvement or something Fortified Data could have done differently?

No significant areas for improvement come to mind. Fortified Data has been easy to work with, responsive to our needs, and consistently delivers high-quality support. Their accessibility, technical expertise, and willingness to take ownership of issues make them feel like an extension of our team rather than an outside vendor.