FNX Group - TYPO3 agency

BACKGROUND

Please describe your company and position.

 I am the CEO of a digital agency. 

Describe what your company does in a single sentence.

A Swiss interactive agency specialising in e-commerce implementation, search engine marketing (SEO/SEA), and business process optimisation for the SME sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

• Upgrade an outdated TYPO3 4.2 installation to the current LTS version, resolving accumulated technical debt and restoring the platform to a modern, maintainable state.
• Establish a reliable long-term SLA partnership for ongoing maintenance, support, and incremental development of the platform – providing fast response times and operational peace of mind.
• Periodically relaunch and modernise the platform – including full redesigns, new information architecture, and automated data migration – to keep it aligned with current web standards and user expectations.

SOLUTION

How did you find FNX Group - TYPO3 agency?

Online Search

Why did you select FNX Group - TYPO3 agency over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Deep TYPO3 specialisation and proven experience with complex upgrade scenarios.

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The collaboration with FNX Group has spanned over 10 years across six distinct phases. Phase 1 (Mar–Apr 2015) – TYPO3 Upgrade & Performance Optimisation. The platform was running on a severely outdated TYPO3 4.2 instance. FNX Group upgraded the system to TYPO3 6.2 LTS, resolving legacy issues and introducing numerous performance improvements. Page load times improved noticeably after the upgrade.

Phase 2 (May 2015–Apr 2019) – Ongoing Managed Services (SLA). Following the successful upgrade, we entered a continuous support agreement. FNX Group handled all change requests, bug fixes, and system monitoring. Response times were consistently fast, and the team provided a strong sense of operational security.

Phase 3 (May–Sep 2019) – Full Platform Relaunch. FNX Group delivered a complete redesign and rebuild of the platform on TYPO3 v9 LTS. This included a new visual identity, restructured information architecture, new functional modules, and a fully automated migration of all existing content and data. The relaunch was delivered on time and without disruption to the live environment.

Phase 4 (Oct 2019–Sep 2024) – Ongoing Managed Services (SLA). The post-relaunch phase continued with the same structured SLA. FNX Group maintained system stability, implemented incremental changes, and ensured the platform stayed current with security patches and minor updates.

Phase 5 (Oct–Dec 2024) – TYPO3 v12 LTS Upgrade & Performance Optimisation. FNX Group performed a major version upgrade to TYPO3 v12 LTS with a zero-downtime approach – the entire upgrade was executed without any interruption to the live platform. Additional performance optimisations were introduced alongside the version upgrade.

Phase 6 (Jan 2025–Present) – Ongoing Managed Services (SLA). The partnership continues with active SLA support, change management, and technical consultation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform has been continuously operational for over 10 years under FNX Group’s technical stewardship. Three major TYPO3 version upgrades (4.2 → 6.2, 6.2 → 9 LTS, 9 → 12 LTS) were completed successfully – with zero downtime.

The 2019 relaunch delivered a fully modernised platform with new architecture and automated data migration, all without service disruption.

Throughout the entire engagement, FNX Group has maintained fast response times and consistent service quality, giving us full confidence in the platform’s stability and security.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FNX Group has been exceptionally reliable across all phases of the engagement. Upgrades and the full relaunch were delivered on schedule, and the SLA phases have been characterised by fast, professional responses to every request.

Communication is clear and structured – we always know the status of open tasks and upcoming work. Over 10 years of collaboration, there have been no significant delays or surprises.

They operate as a genuine extension of our team.

What was your primary form of communication with FNX Group - TYPO3 agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The very high knowledge of Typo3. And the great price-value service that they offer.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

I guess there are no changes needed. 

BACKGROUND

Please describe your company and position.

I am the deputy IT director of University of Lodz

Describe what your company does in a single sentence.

The University of Łodz is one of the largest public universities in Poland, providing higher education and conducting scientific research across a wide range of disciplines, serving as a key academic, research, and cultural centre in the region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

• Modernise the university’s outdated website - improving performance, stability, and overall system efficiency while eliminating accumulated technological debt.
• Deliver a completely new website based on modern standards and scalable TYPO3 architecture, with improved content accessibility and simplified navigation.
• Upskill the university’s internal team through advanced TYPO3 training and ongoing mentoring, enabling long-term independent platform management.
• Work shoulder-to-shoulder with the university’s internal TYPO3 team in a shared backlog model, transferring knowledge and expertise hands-on throughout the project rather than as a separate phase.

SOLUTION

How did you find FNX Group - TYPO3 agency?

Online Search

Why did you select FNX Group - TYPO3 agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FNX Group led a comprehensive, multi-phase engagement covering the full lifecycle of the university’s digital platform. A core team of three specialists managed the project, supported by five additional experts involved in consultations and knowledge sharing.

The scope included: optimisation of the existing website to improve speed, stability, and system efficiency; technical support and advisory including server configuration and infrastructure improvements; delivery of advanced TYPO3 training to the university’s internal team; and development and launch of a completely new website built on modern standards and architecture.

The engagement was structured as a true collaboration - FNX Group and the university’s internal TYPO3 team worked from a shared backlog, with FNX bringing the specialist expertise and capacity the project required. Rather than outsourcing the work, the university chose a partner who could work alongside their team, filling the gap between internal capacity and project complexity while ensuring that knowledge and skills flowed both ways throughout the entire engagement.

Key deliverables: a fully optimised legacy platform, a new website implementation, improved infrastructure, and a trained internal team capable of independently managing and extending the system on a long-term basis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered significant and tangible improvements: increased website performance and stability; elimination of legacy technical limitations and technological debt; improved user experience and navigation for students and staff; enhanced quality of digital services provided by the university; deep, practical TYPO3 knowledge transfer to the internal team through day-to-day collaboration on a shared backlog; and strengthened internal technical competencies enabling long-term independence from external support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly effective throughout the engagement. The work was well organised, delivered on time, and executed smoothly. FNX Group responded quickly to emerging needs and maintained a structured, transparent process from start to finish. Communication via Microsoft Teams — including regular video calls, structured meetings, and ongoing chat — ensured continuous alignment between both teams.

What was your primary form of communication with FNX Group - TYPO3 agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was FNX Group’s combination of deep TYPO3 expertise, a practical hands-on approach, and a genuine partnership mindset. They worked arm in arm with our internal TYPO3 developers on a shared backlog, bringing the specialist knowledge and capacity that the project’s complexity demanded. They didn’t just deliver a finished product — they made sure our team grew alongside the project, so that by the time it concluded we were fully equipped to manage and evolve the platform independently.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

None

BACKGROUND

Please describe your company and position.

 I am the CEO of an advertising & marketing company 

Describe what your company does in a single sentence.

We are a full-service digital agency based in Ibbenbüren, Germany, providing web design,
development, webhosting and online communication solutions for clients across industry and
manufacturing sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

• Ensure continuous security and stability of a client’s multi-domain TYPO3 environment through structured weekly maintenance and monitoring.
• Build a stable long-term SLA partnership with a specialist TYPO3 provider to extend our delivery capacity.

SOLUTION

How did you find FNX Group - TYPO3 agency?

“FNX Group reached out directly - their pitch was relevant and we decided to engage.”

Why did you select FNX Group - TYPO3 agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• “Deep TYPO3 specialisation and a clearly structured SLA framework.

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FNX Group provides structured TYPO3 CMS maintenance for a multi-domain environment
(three interconnected sites) running on TYPO3 CMS 10.4. The agreed weekly scope covers:
inspection of TYPO3 log files for potential issues, security update checks and installation of
minor updates, monitoring of TYPO3 version developments and new releases, and delivery
of short periodic reports summarising all performed activities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The TYPO3 environment has remained stable and fully secure throughout the engagement.
All minor security updates have been applied on schedule. Regular log file reviews have
identified and flagged potential issues proactively, preventing incidents before they could
affect the live sites. Consistent reporting has given us full visibility into maintenance activity
without requiring any internal TYPO3 expertise on our end.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FNX Group operates reliably within the agreed SLA framework. Routine tasks are performed
on the defined weekly cadence without prompting, and reports arrive consistently. Any item
requiring additional scope or spend is escalated promptly with a clear written proposal before
any action is taken — a level of discipline we particularly value when managing client assets
on behalf of a third party.

What was your primary form of communication with FNX Group - TYPO3 agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their low-friction, expert-led approach to TYPO3 maintenance. The combination of genuine
platform depth and proactive transparent reporting makes FNX Group a reliable long-term
infrastructure partner. They operate exactly as a specialist subcontractor should -
independently, consistently, and without needing to be managed.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

Nothing significant. The engagement has run smoothly from day one and continues to meet
expectations.

BACKGROUND

Please describe your company and position.

I am the Editor and owner of FW FbR

Describe what your company does in a single sentence.

Kinderweltreise.de is a free educational geography portal for children and families, covering every country in the world with age-appropriate content about culture, everyday life, and facts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

• Make the entire Kinderweltreise.de platform fully responsive – adapting the layout, navigation, content pages, user section, and travel game to work seamlessly across smartphones and tablets of all sizes.
• Adapt the continent and country navigation, including a pragmatic mobile solution for the interactive map, while maintaining clarity and ease of use for a young audience.
• Deliver a mirrored school version running without advertising or tracking, as a clean, separate instance.

SOLUTION

How did you find FNX Group - TYPO3 agency?

FNX Group reached out directly - their pitch was relevant and we decided to engage

Why did you select FNX Group - TYPO3 agency over others?

• Great culture fit
• Good value for cost
• TYPO3 experts who immediately grasped our platform’s complexity and came with concrete proposals

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project covered the full responsive adaptation of the Kinderweltreise.de platform on TYPO3. The scope included: the homepage, all continent and country content page templates across 194 countries, the data & facts and everyday life sub-pages, the travel game, the lexicon, and the search function. The interactive continent map was adapted for mobile – FNX proposed a pragmatic simplification, retaining the map as a static graphic on smaller screens and moving navigation to a clean text-based structure, which kept the experience coherent without inflating the budget.  The user passport section – including registration, login, password reset, profile editing, and the stamp-collecting feature – was also fully adapted for mobile. All responsive markup was integrated with TYPO3, and a mirrored school version of the site was delivered as a separate instance running without advertising or tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Kinderweltreise.de became fully responsive across all device sizes. All core functionality – continent and country navigation, content browsing, the travel game, the lexicon, the search, and the full user passport section including registration and login – works smoothly on smartphones and tablets. The school mirror (schule.kinderweltreise.de) launched cleanly as an ad-free, tracking-free instance. The project was delivered on time and within the agreed fixed budget, with no scope creep.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FNX Group delivered on time and within budget. Communication was clear and structured throughout – we always knew where things stood. When questions arose, such as how to handle the interactive map on mobile, they came with a ready proposal rather than waiting for us to decide. The team was responsive and the collaboration felt straightforward from start to finish.

What was your primary form of communication with FNX Group - TYPO3 agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical depth in TYPO3, combined with a pragmatic, no-nonsense working style, stood out. They quickly grasped the scale of our content structure – 194 countries, multiple page types, a user passport system, a travel game – and translated that into a clear, well-organised delivery. They never overcomplicated things and always kept the project moving.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

Nothing significant. The project ran smoothly and the outcome matched expectations. For smaller clients with a compact project like ours, slightly more proactive interim status updates would have been a nice touch – but this is a minor observation, not a real criticism.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of Utz Group

Describe what your company does in a single sentence.

Utz Group designs and manufactures reusable packaging solutions that enable optimized logistics, preserve goods integrity, and advance the circular economy worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

• Upgrade the TYPO3 platform from an outdated, unsupported version to TYPO3 12 LTS to ensure security, stability, and a future-proof technical foundation.
• Implement a CDN (Content Delivery Network) to eliminate load time delays caused by a single Swiss origin server, ensuring consistent page speed for users across all global regions.
• Improve website performance and Core Web Vitals scores. Our Google PageSpeed Insights scores had deteriorated to 22/100 on mobile and 57/100 on desktop — well below acceptable thresholds for a B2B website operating at our scale.
• Fix the unscalable multilingual, multisite, multi-regional TYPO3 CMS architecture. Our website serves customers across 14 country-specific versions plus a Global default region, with approximately 98% of content shared across all of them. The remaining 2% — regional contacts, localised messaging, market-specific content — should be simple to manage. Instead, our legacy TYPO3 content tree architecture made it nearly impossible. Every non-shared content element was duplicated 14 times within a single shared page tree, with no labels, no content previews, and no way to distinguish one duplicate from another without manually opening each entry. Rendering the correct regional content on the correct country site depended entirely on custom filtering scripts — a fragile dependency that prevented editors from adding unique content elements. Creating region-specific landing pages or country-exclusive content was simply not possible. What should have been routine content management had become a time-consuming, error-prone operational burden for our marketing and web team.
• Establish a long-term managed services partnership covering ongoing TYPO3 development, maintenance, and backup & disaster recovery (DRC).

SOLUTION

How did you find FNX Group - TYPO3 agency?

Online Search

Why did you select FNX Group - TYPO3 agency over others?

• Great culture fit
• Good value for cost
• Company values aligned
• TYPO3 CMS Certified Developers (TCCD)

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement was structured across two phases, the first being a fixed-scope replatform and optimisation project, the second an ongoing managed services partnership.

Phase 1 — TYPO3 upgrade, performance optimisation & CMS architecture restructure (February–May 2024):

The work followed a deliberate sequence. FNX Group began with the TYPO3 LTS 12 upgrade — migrating the platform cleanly from the previous unsupported version to the current long-term support release, without disruption to the live production environment. This established the stable, secure, and future-proof technical foundation required for everything that followed.

With the platform upgraded, FNX Group tackled the performance layer comprehensively. They implemented a CDN (Content Delivery Network) — a globally distributed server infrastructure that uses intelligent routing to serve each user's request from the geographically nearest node. This eliminated the latency problem caused by our Swiss origin server for users in distant regions. They introduced automatic image compression and cropping to reduce page payload, implemented full-page and object-level content caching to eliminate unnecessary server-side regeneration on repeat page visits, applied server-side code file compression, resolved the layout shift issues that were driving our poor CLS score, and applied additional advanced front-end and back-end optimisation techniques. The combined effect was a substantial improvement across all Core Web Vitals metrics and a dramatically faster experience for users globally.

Finally, FNX Group redesigned our TYPO3 content tree architecture from the ground up. Each country version and the Global default region now has its own fully independent branch within the TYPO3 page tree. Shared content elements are managed as references — meaning an edit made once on the Global branch propagates automatically to every regional site, while region-specific content can be created, edited, or removed freely and independently. The CMS admin panel now reflects the actual structure of the live website. The dependency on custom filtering scripts was eliminated entirely. For the first time, our team can create unique pages and content for individual country markets without technical workarounds.

Phase 2 — Ongoing managed services SLA (June 2024 – present):

Following successful project delivery, we made the decision to retain FNX Group as our long-term TYPO3 technology partner. Under a comprehensive SLA active since June 2024, FNX Group provides continuous website development, proactive maintenance services, and backup & disaster recovery (DRC) for our entire web platform. They are, in effect, our external TYPO3 engineering and operations team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The TYPO3 LTS 12 migration was completed successfully, on time, and with zero disruption to the live website. Page load times improved significantly across all regional versions of the site, driven by CDN implementation and the comprehensive front-end and back-end performance optimisation work. Core Web Vitals scores — particularly CLS — improved substantially, positively impacting both user experience and our organic search visibility. Our content management workflow is now aligned with how the website actually works: editors operate in a clean, logical CMS structure, regional teams have genuine content autonomy, and the operational burden of managing 14 country sites has been reduced considerably — translating into real time and cost savings for our marketing team.

Most importantly, the quality and reliability of FNX Group's work gave us the confidence to extend the relationship well beyond the initial project. Since June 2024 they have been managing our TYPO3 platform continuously — handling active development, maintenance, and disaster recovery. For an international B2B company that depends on its website as a primary commercial channel, that ongoing trust is not given lightly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed end-to-end through Redmine, with clearly defined tasks, transparent progress tracking, and regular updates that kept our team fully informed at every stage. FNX Group delivered the project on time and within the agreed scope. Throughout the engagement, their team was consistently responsive and proactive — raising potential issues early, adapting quickly to our feedback, and approaching the collaboration as a genuine partnership rather than a transactional vendor relationship. For an international company coordinating across different time zones and internal stakeholders, that level of reliability and communication made a real difference. 

What was your primary form of communication with FNX Group - TYPO3 agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the combination of deep TYPO3 expertise and a genuinely collaborative approach. FNX Group doesn't just execute tasks — they understand our business context, anticipate problems before they surface, and consistently communicate in a way that makes a complex technical project feel manageable. For a company of our scale, finding a specialist agency that operates with that level of ownership is rare.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Chief Specialist of Teatr Wielki - Polish National Opera

Describe what your company does in a single sentence.

Teatr Wielki - Polish National Opera is Poland's largest and most prestigious opera and ballet institution, presenting world-class performances to hundreds of thousands of audience members each year and serving as a guardian of Polish an European opera and ballet heritage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

• Conduct a deep technical audit of our TYPO3 installation and infrastructure
• Modernise the platform – addressing a critical stack of accumulated problems: outdated TYPO3 v7 running on end-of-life PHP, core source files overwritten by previous developers blocking any normal upgrade path, critical backend modules built in Zend Framework outside of TYPO3 entirely, two competing templating systems, and a mobile version built as a separate parallel site rather than responsive design. The work involved upgrading TYPO3, rebuilding the frontend with full mobile responsiveness, re-engineering all Zend Framework modules as native TYPO3 extensions, and migrating all content to the new architecture
• Rebuild our Archive website (archiwum.teatrwielki.pl) and consolidate it into a unified TYPO3 multisite instance alongside the main site
• Establish ongoing technical support and maintenance under a long-term SLA agreement covering TYPO3 upkeep, security, performance monitoring, and third-party integrations

SOLUTION

How did you find FNX Group - TYPO3 agency?

We issued a call for proposals for a TYPO3 platform audit.

Why did you select FNX Group - TYPO3 agency over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• Deep platform knowledge backed by TYPO3 certified developers.

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project evolved from the initial TYPO3 audit into a full platform transformation, delivered in phases over more than three years across multiple procurement cycles. To understand what was at stake: for an institution like Teatr Wielki – Polish National Opera, the website is not just a marketing tool – it is the virtual foyer where audiences, artists, and partners meet. It covers the full breadth of the Polish National Opera’s activity – repertoire and event calendar, artist profiles, archive of performances, educational materials, news, the Polish National Ballet section, the Theatre Museum, the Moniuszko Competition, the VOD platform, and the ticket sales integration with iKSORIS. At the time of the project, the platform held over 1,000 pages, 24,000 content records, 12,000 people records, 35,000 performance records, 15,000 archived media items, and 3,000 news entries – a digital institution in its own right, accumulating years of cultural heritage content that could not be lost or corrupted in the process. The core deliverables were:

TYPO3 platform audit. FNX delivered a comprehensive technical audit of our existing TYPO3 installation. The report was deep, technically precise, and genuinely eye-opening — and what it revealed was worse than we had anticipated. It covered the full stack — CMS version and extension ecosystem, frontend architecture, backend templating systems, database structure, Zend Framework modules, mobile implementation, and server environment: TYPO3 v7 running on end-of-life PHP with core source files overwritten by previous developers, blocking any normal upgrade path; critical backend modules built entirely outside TYPO3 in Zend Framework connecting to undocumented external databases; two competing templating systems creating chaos for editors and developers; and a mobile experience built as a completely separate parallel website rather than responsive design. The audit concluded with a clear set of recommendations that became the direct brief for everything that followed. It was the document that turned a vague sense of unease into a concrete, actionable plan. With that document they exceeded our expectations for sure.

TYPO3 upgrade from version 7 to version 10 LTS. The platform had been running on a version out of active support since 2017 and out of security support since late 2018 - a serious vulnerability for a high-traffic public institution handling ticket sales through the integrated iKSORIS system. As the audit had revealed, a standard upgrade was not possible: previous developers had modified TYPO3 core source files directly, blocking any conventional upgrade path. FNX conducted a full extension-by-extension analysis, rebuilding or replacing every component that lacked a v10-compatible equivalent. The obsolete templavoila templating system was replaced entirely with a clean, maintainable modern architecture. Backend modules that had originally been built outside TYPO3 entirely in Zend Framework,  were completely re-engineered as native TYPO3 extensions, eliminating the fragile and undocumentable hybrid architecture that had made the system so difficult to maintain and impossible to upgrade safely.

Ground-up responsive frontend rebuild. The original teatrwielki.pl had no responsive design whatsoever. The mobile experience was not a responsive version of the site – it was an entirely separate website, built as an independent page tree running in parallel with the desktop version. For the editorial team, this meant every piece of content had to be created, maintained, and updated twice. Navigation structures, news articles, event listings – all duplicated. When URLs were shared externally, opening them on a mobile device would redirect to a different address in the mobile tree, and if that page hadn't been separately created and maintained, the user landed on a 404 error. Entire sections visible on desktop – including the featured content and news sections on the homepage – simply didn't exist in the mobile version at all. It was not just a poor user experience. It was an editorial nightmare that doubled the workload of the content team on every single update, with no guarantee of consistency between what desktop and mobile users were seeing. FNX rebuilt the entire frontend from scratch using a mobile-first RWD approach – a single unified codebase that adapts seamlessly across all devices and screen sizes, eliminating the parallel-site architecture entirely.

Custom data migration. Moving content from the old platform to the new one was far more complex than a simple export and import. The entire underlying architecture was changing – the templating system was being replaced, the Zend modules were being decommissioned, and the database structures those systems had used were disappearing along with them. Years of content – event records, people profiles, programme information – had to be carefully extracted from structures that would no longer exist in the new system and re-imported into completely new ones. From my perspective as Product Owner, I understood the risk clearly: this was the kind of work where mistakes mean lost content, broken records, or data that arrives in the new system malformed and unusable. And the scale made any manual alternative unthinkable – we are talking about a website that had been accumulating content for years, covering hundreds of performances, productions, artists, and archive records. There was no realistic path that involved doing this by hand. FNX wrote custom scripts to handle the entire translation, and the result was clean. The migration was lossless. Every single record made it across intact.

Archive site rebuild. Our Archive website (archiwum.teatrwielki.pl) presented a separate but equally serious challenge. It had been running on Liferay – a Java-based enterprise CMS platform – entirely independently from our TYPO3 main site. The original architectural vision had been for the two systems to communicate automatically, with content from the main site flowing into the Archive seamlessly. That integration had never been successfully implemented. In practice, Archive content was being prepared manually and imported by hand – a time-consuming, error-prone process that was simply not sustainable at the scale of an institution like ours. By 2021 it was clear that Liferay itself was becoming an outdated platform with no clear future, and that the right path was to decommission it entirely and rebuild the Archive natively within TYPO3. FNX delivered exactly that – a fully integrated TYPO3 multisite Archive that shares the same instance as the main site, with proper content governance and none of the manual overhead of the Liferay era. Both properties went live simultaneously in March 2024.

iKSORIS ticketing system integration. Teatrwielki.pl serves as the public-facing layer over our iKSORIS reservation and ticketing system – a specialist platform used across more than 350 Polish cultural institutions. TYPO3 handles the entire audience journey from programme discovery through to the handoff into the ticket purchase flow, making the reliability and performance of the integration business-critical. FNX maintained and developed this integration throughout the engagement, coordinating where necessary with the ticketing system provider Softcom and our cloud infrastructure partner Oktawave.

Continuous SLA support. Running alongside all project phases, and continuing to this day, is a technical support agreement that FNX has maintained since December 2020. That ongoing support – covering TYPO3 core and extension maintenance, performance monitoring, third-party integrations, security patches, and accessibility compliance – has been as important to us as the project delivery itself. A cultural institution of our scale and public visibility cannot afford gaps in technical coverage, and that continuity across more than five years has been a defining feature of the partnership.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most fundamental outcome is the elimination of a platform that had been technically insolvent for years. Teatrwielki.pl is now fully responsive – the mobile experience went from a stripped-down, editorially burdensome parallel site to a complete, seamless version of the full platform, reflecting the reality of how our audience accesses us today. Our editorial team now manages the main site, the Archive, and our VOD platform from a single TYPO3 multisite backend, significantly reducing operational complexity and content governance overhead. The Archive migration was completed without data loss – every historical record is intact and accessible. The hybrid Zend/TYPO3 architecture that had made the system fragile, undocumentable, and impossible to upgrade safely has been fully resolved. The iKSORIS ticketing integration runs stably within the modernised environment, supporting the Theatre's primary revenue stream without interruption. The platform is now running on a significantly more stable, more secure, and better-maintained version of TYPO3 – with an active upgrade roadmap in place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked in Scrum, and FNX insisted from the outset that I be present as a genuine Product Owner – not a client approving things from a distance, but an active participant making decisions in real time, present at sprint reviews, with authority and accountability. I valued that insistence strongly. It reflects the way they approach projects: they want a real counterpart at the table because they know it produces better outcomes and faster decisions. We managed the work through Redmine, FNX's project management tool, which gave me full visibility into the backlog, progress, and any issues at any point in the project. That transparency, combined with the Scrum rhythm, built a quality of mutual trust that is genuinely rare in vendor relationships. Throughout the entire engagement I was completely confident – without reservation – that I could rely on them.

The project ran over more than three years, with planned pauses driven by our procurement and budget cycles – the unavoidable reality of working with a publicly funded institution. Within each active phase, delivery was on schedule and communication was consistent. We spoke weekly via Skype and MS Teams, and once a year we met in person – alternating between the Polish National Opera in Warsaw and the FNX office in Gdańsk. That rhythm worked well. Whenever we resumed after a procurement break, FNX picked up with complete context and continuity. There was never any sense of lost momentum or the need to rebuild shared understanding from scratch.

What was your primary form of communication with FNX Group - TYPO3 agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their TYPO3 expertise is the real thing – backed by TYPO3 certified developers, not a marketing claim but a demonstrable technical depth that showed in every architectural decision they made throughout the project. The audit that started our relationship set the tone: it was thorough, honest, and precise in a way that gave us genuine confidence that we were dealing with people who truly knew what they were looking at. They did not tell us what we wanted to hear. They told us what we needed to know.

But what I will remember most from this collaboration is the quality of the working relationship they actively built. FNX pushed from the very beginning for me to be a genuine decision maker on the project – present, accountable, empowered. That insistence shaped the entire engagement. Because of it, we built a level of mutual trust that made even the harder stretches of a long, complex, multi-procurement project manageable. I always knew exactly where things stood. I knew that if something was wrong, they would tell me directly. I never had any reason to doubt they were doing their absolute best for us and for the Polish National Opera.

I came into this project as a marketer responsible for the Polish National Opera’s digital presence, not a software engineer. Working closely with the FNX team over these years, I learned an enormous amount – about TYPO3, about frontend and backend architecture, about backlog management, about what good agile project delivery actually looks like in practice. That was not something I expected from a vendor relationship, and it is something I am genuinely grateful for.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

Yes – and I say this with full awareness that it reflects a structural challenge inherent to public institution procurement as much as anything else. On a project of this scale, spanning thousands of hours and multiple formal tender cycles, we experienced situations where actual effort exceeded the original estimates. In a public institution, budgets are fixed well in advance – we receive an estimate, we run a public tender based on that estimate, the tender is awarded, and only then does work begin. When actual effort deviates from the estimate by even a modest percentage, it translates into a significant amount at this scale, and that creates real difficulty for both sides: for us, because our budget headroom is limited; for FNX, because the original estimate was made in good faith under genuine uncertainty.

With the benefit of hindsight – and I say this with a smile – I believe FNX should have built more buffer into their initial estimates. More conservative estimates would have made procurement planning and budget management smoother for everyone involved. It is genuinely the one area where I would ask for something different. Everything else – the technical quality, the communication, the commitment, the relationship – was exemplary.

BACKGROUND

Please describe your company and position.

I am the Project Manager Web of FERROFLEX Group AG

Describe what your company does in a single sentence.

Trading partner in the steel, construction, and skilled trades industries in the B2B and B2C environments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

• Developing new functionalities on our typo3 site
• Technical support for our typo3 site

SOLUTION

How did you find FNX Group - TYPO3 agency?

Referral

Why did you select FNX Group - TYPO3 agency over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been collaborating with FNX since 2021. They have supported us from the initial launch of our TYPO3 websites through to today, continuously improving the platform. This includes the implementation of Google services, newsletter registrations, event forms, and ongoing adaptations to evolving business requirements.

https://www.ferroflex.ch/de/

https://gravis.ch/de/ 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over the course of the project, we increased our user traffic by 15% while maintaining full technical stability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FNX consistently delivered items on time and demonstrated a high level of reliability in their project management. They offered flexible meeting hours, responded quickly to our requests, and showed a strong understanding of both technical requirements and business needs. This combination ensured efficient collaboration and well-aligned project outcomes.

What was your primary form of communication with FNX Group - TYPO3 agency?

Virtual Meeting

What did you find most impressive or unique about this company?

FNX’s innovative approach. They consistently developed creative and effective solutions while working within the constraints of the existing technology stack, demonstrating both technical expertise and strong problem-solving skills.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the Director of an information technology company

Describe what your company does in a single sentence.

We are a Dutch company that provides an iPad app designed to support mobile workers in the field efficiently and safely.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

Our app's backend is based on TYPO3, and given the life-critical nature of our services – such as the 'emergency button' feature that enables social workers to report unsafe situations during house visits promptly – it was essential for us to find a partner who could offer both extensive experience and unwavering reliability. 

Our solution is literally 'on the streets', potentially safeguarding the lives and well-being of the social workers using it. Thus, finding an experienced and reliable partner for maintenance and development of this solution was not just a preference, but a necessity.

SOLUTION

How did you find FNX Group - TYPO3 agency?

Referral

Why did you select FNX Group - TYPO3 agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FNX seamlessly overtook the development of several of our TYPO3 instances. Over the years of cooperation they have implemented a lot of various system components. Some of them were really awesome. For example "emergency button" to help employees to report an unsafe situation during a house visit. In case of danger, social workers can click a dedicated button in the iPad app, which invokes the transmission of a special command to the backend system, which in turn, through a special API, sends a message with geocoordinates to the Alarm Center. 

The other features we have created together included Smart Questionnaires, an advanced reports generation tool, multiple APIs development, and more. FNX helps us not only with software development, but also offers technical consulting and DevOps activities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The FNX Group team uses feature-driven development (FDD), an iterative approach to building new software components. The process usually starts with defining the feature scope, where FNX is often involved as a technical and business consultant. Then, when the requirements are complete, the task is scheduled for development. The next phase is the development itself with a Kanban on Scrum approach depending on the feature size. As an evidence of success, the FNX Group has implemented business-critical features such as the "emergency button" connected to the National Alarm Centers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FNX Group's project management is straightforward and efficient. They're quick to adjust to changes and always meet deadlines. They work closely with us, taking the time to listen and understand our perspectives. This collaborative approach, combined with their dependability and flexibility, makes working with FNX Group beneficial for our business.

What was your primary form of communication with FNX Group - TYPO3 agency?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about FNX Group is their comprehensive expertise, combined with a strategic approach to solutions development and their exceptional professionalism. Their knowledge of web engineering and TYPO3 is profound and demonstrated in their consistently delivering high-quality work. Their technical prowess is complemented by an open-minded approach, constantly exploring new ideas and approaches, ensuring our solutions remain innovative and effective. 

One of the defining aspects of FNX Group that stood out was their ability to seamlessly blend their technical skill set with sharp business acumen. They understand the 'how' and the 'why' of our business operations, which adds immense value to our collaboration. It's important to mention the human aspect of our collaboration. 

The team at FNX Group, particularly the company owners, maintained a high degree of professionalism while also being incredibly approachable and supportive. It's not often that you find a partner that checks all the boxes in terms of technical prowess, business acumen, reliability, and congeniality, and that's exactly what makes FNX Group so unique and impressive.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

Working with them was a genuinely rewarding experience, and I can only wish them to remain that professional in the future.

BACKGROUND

Please describe your company and position.

I am the Junior Marketing Specialist of Chris Turystyka i Rekreacja

Describe what your company does in a single sentence.

Children's and youth camps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

We required a high-quality and user-friendly website that would greatly surpass its predecessor while maintaining a high level of independence. The primary objective was to ensure the system's stability and security to facilitate a seamless and safe user experience. Prior to the initiation of the project, we had professionally crafted graphic designs at our disposal. 

Our previous website was suffering from issues of unresponsiveness and inefficiency, exacerbated by a significant amount of technical debt that required urgent attention. These critical challenges were thoroughly addressed during the development phase.

SOLUTION

How did you find FNX Group - TYPO3 agency?

Referral

Why did you select FNX Group - TYPO3 agency over others?

• Pricing fit our budget
• Referred to me

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved a comprehensive analysis of the previous service, identifying areas in need of improvement. 

FNX began by focusing on the responsive version of the website (frontend) and implementing the required functionalities (backend). FNX conducted extensive testing after each completed task, and made all necessary changes and corrections. The solution was then deployed to production, with post-production adjustments made to ensure seamless operation. 

One of the major and crucial feature we offer our Clients are “photo diaries”. During the camps, the children's phones are confiscated, and the only means of communication with the parents is through photo diaries (they consist of daily photos taken by our photographers and uploaded to our website). This allows parents to stay informed about their children's activities and experiences. 

The photo diaries function was heavily overloaded and required a complete rebuild, both on the consumer’s and the partners' side. The partners, photographers responsible for capturing and uploading photos to the site on a daily basis, often worked in areas with limited Internet access, leading to frequent connection drops and difficulties in uploading photos. FNX implemented performance improvements to address these challenges.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The primary criteria for evaluation was the visual appeal and responsiveness of the site. Recognizing that the website serves as a crucial touchpoint with our customers, we made it a priority to have a mobile version of our site. Now, it is fully responsive and adapts seamlessly to any device our customers use. We also enjoy a fresh, modern look through its redesign. 

We have implemented interactive maps, which allow our customers to easily explore and navigate through the different locations of our camps. Additionally, we have significantly improved the functionality of our photo diaries. With automatic loading at selected times, the internet connection is no longer overloaded, ensuring a smoother experience for our users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Individual functionalities were implemented iteratively, and developers regularly conducted demonstration meetings to showcase their progress. We used Targetprocess as a project management tool, and MS Teams for every day, brief communication with the FNX team. It ensured efficient coordination and seamless collaboration throughout the project.

What was your primary form of communication with FNX Group - TYPO3 agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their unparalleled reliability and substantial partnership left a lasting impression. They consistently showcased their extraordinary commitment, responding swiftly and effectively during pivotal situations. Their punctual and timely delivery throughout our collaboration was also notably impressive. These attributes make them stand out uniquely in the professional landscape.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

Regarding the project itself, given the extensive nature of our website, I believe there is always room for further improvements. However, in terms of our cooperation, I have no reservations. We have worked together smoothly and effectively.

BACKGROUND

Please describe your company and your position there.

Effecticore is a B2B Digital Marketing Agency that helps SMBs to raise their performance in marketing and sales using a variety of marketing and digitization tools. I am founder and CEO of the agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FNX Group - TYPO3 agency, and what were your goals?

To create a B2B portal and e-comm platform for one of our clients – a leading provider of product identification solutions – and to relieve the burden and manual work from the customer service team. The goal of the project was to digitize some processes and create easy access to information and documents via a self-service platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

The project was a challenge from a technological point of view. It was clear to us from the beginning, that we want to work with someone experienced and highly skilled AND with experience with similar projects. We haven’t been set to any technology. It was during early project evaluation and requirements discovery that FNX helped to make clear that TYPO3 would be a good option for the project at hand.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We did a discovery workshop with the client first in which FNX served as a technical advisor. During the conceptual phase FNX was a valuable partner and consultant around critical user stories. Then they provided detailed wireframes (100+ views) which we later used to create detailed user stories description.

After approving wireframes with the client, FNX delivered eye-catching and user friendly designs. Next they delivered responsive HTML markup and prepared the development environment, so everything was ready to start the devops work. A very important element of this project was designing a data model and system architecture, because the new application was an integrator of many datasets and external applications.

FNX was the active tech lead in those areas and delivered the best solutions considering all constraints. We were working according to Scrum methodology, and although we were new to that, FNX provided great help. We followed each scrum ceremony including dailies, sprint demo and retrospectives.

Every two weeks FNX's team was presenting their outcomes. The final product is a complex application that integrates with Client's ERP system and a few other subsystems. It heavily relies on data exchange, APIs and status monitoring.

How many people from the vendor's team worked with you, and what were their positions?

8 people: PM, Graphic Designer, Frontend Developer, 3 Backend Developers, QA, DevOps

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The results delivered by FNX are impressive from the technology point of view. But one of the highest values provided becomes more evident over time. The system FNX has built is very solid and just keeps running and doing its job. And in case something comes up, the great documentation and team know-how assures that fixes are quick.

Describe their project management style, including communication tools and timeliness.

We used Target Process application as a project management tool. Every two weeks we had regular demos of work progress. FNX kept us updated, we were in regular daily contact (mail, skype). Overall, they are extremely good communicating and always give a clear and realistic overview of the project status.

What did you find most impressive or unique about this company?

They are true partners that – through thick and thin – are by your side and do their best to find solutions. They are highly professional in what they do and how they manage their projects which helps every party involved. Plus, they are fun to work with ;-)

Are there any areas for improvement or something they could have done differently?

If anything, we jointly could have challenged business values on certain user stories earlier which would have made a few US more efficient during development. But once addressed also this part worked excellent.