FNX Group - TYPO3 agency

BACKGROUND

Please describe your company and position.

I am the Director of an information technology company

Describe what your company does in a single sentence.

We are a Dutch company that provides an iPad app designed to support mobile workers in the field efficiently and safely.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

Our app's backend is based on TYPO3, and given the life-critical nature of our services – such as the 'emergency button' feature that enables social workers to report unsafe situations during house visits promptly – it was essential for us to find a partner who could offer both extensive experience and unwavering reliability. 

Our solution is literally 'on the streets', potentially safeguarding the lives and well-being of the social workers using it. Thus, finding an experienced and reliable partner for maintenance and development of this solution was not just a preference, but a necessity.

SOLUTION

How did you find FNX Group - TYPO3 agency?

Referral

Why did you select FNX Group - TYPO3 agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FNX seamlessly overtook the development of several of our TYPO3 instances. Over the years of cooperation they have implemented a lot of various system components. Some of them were really awesome. For example "emergency button" to help employees to report an unsafe situation during a house visit. In case of danger, social workers can click a dedicated button in the iPad app, which invokes the transmission of a special command to the backend system, which in turn, through a special API, sends a message with geocoordinates to the Alarm Center. 

The other features we have created together included Smart Questionnaires, an advanced reports generation tool, multiple APIs development, and more. FNX helps us not only with software development, but also offers technical consulting and DevOps activities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The FNX Group team uses feature-driven development (FDD), an iterative approach to building new software components. The process usually starts with defining the feature scope, where FNX is often involved as a technical and business consultant. Then, when the requirements are complete, the task is scheduled for development. The next phase is the development itself with a Kanban on Scrum approach depending on the feature size. As an evidence of success, the FNX Group has implemented business-critical features such as the "emergency button" connected to the National Alarm Centers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FNX Group's project management is straightforward and efficient. They're quick to adjust to changes and always meet deadlines. They work closely with us, taking the time to listen and understand our perspectives. This collaborative approach, combined with their dependability and flexibility, makes working with FNX Group beneficial for our business.

What was your primary form of communication with FNX Group - TYPO3 agency?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about FNX Group is their comprehensive expertise, combined with a strategic approach to solutions development and their exceptional professionalism. Their knowledge of web engineering and TYPO3 is profound and demonstrated in their consistently delivering high-quality work. Their technical prowess is complemented by an open-minded approach, constantly exploring new ideas and approaches, ensuring our solutions remain innovative and effective. 

One of the defining aspects of FNX Group that stood out was their ability to seamlessly blend their technical skill set with sharp business acumen. They understand the 'how' and the 'why' of our business operations, which adds immense value to our collaboration. It's important to mention the human aspect of our collaboration. 

The team at FNX Group, particularly the company owners, maintained a high degree of professionalism while also being incredibly approachable and supportive. It's not often that you find a partner that checks all the boxes in terms of technical prowess, business acumen, reliability, and congeniality, and that's exactly what makes FNX Group so unique and impressive.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

Working with them was a genuinely rewarding experience, and I can only wish them to remain that professional in the future.

BACKGROUND

Please describe your company and position.

I am the Junior Marketing Specialist of Chris Turystyka i Rekreacja

Describe what your company does in a single sentence.

Children's and youth camps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

We required a high-quality and user-friendly website that would greatly surpass its predecessor while maintaining a high level of independence. The primary objective was to ensure the system's stability and security to facilitate a seamless and safe user experience. Prior to the initiation of the project, we had professionally crafted graphic designs at our disposal. 

Our previous website was suffering from issues of unresponsiveness and inefficiency, exacerbated by a significant amount of technical debt that required urgent attention. These critical challenges were thoroughly addressed during the development phase.

SOLUTION

How did you find FNX Group - TYPO3 agency?

Referral

Why did you select FNX Group - TYPO3 agency over others?

• Pricing fit our budget
• Referred to me

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved a comprehensive analysis of the previous service, identifying areas in need of improvement. 

FNX began by focusing on the responsive version of the website (frontend) and implementing the required functionalities (backend). FNX conducted extensive testing after each completed task, and made all necessary changes and corrections. The solution was then deployed to production, with post-production adjustments made to ensure seamless operation. 

One of the major and crucial feature we offer our Clients are “photo diaries”. During the camps, the children's phones are confiscated, and the only means of communication with the parents is through photo diaries (they consist of daily photos taken by our photographers and uploaded to our website). This allows parents to stay informed about their children's activities and experiences. 

The photo diaries function was heavily overloaded and required a complete rebuild, both on the consumer’s and the partners' side. The partners, photographers responsible for capturing and uploading photos to the site on a daily basis, often worked in areas with limited Internet access, leading to frequent connection drops and difficulties in uploading photos. FNX implemented performance improvements to address these challenges.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The primary criteria for evaluation was the visual appeal and responsiveness of the site. Recognizing that the website serves as a crucial touchpoint with our customers, we made it a priority to have a mobile version of our site. Now, it is fully responsive and adapts seamlessly to any device our customers use. We also enjoy a fresh, modern look through its redesign. 

We have implemented interactive maps, which allow our customers to easily explore and navigate through the different locations of our camps. Additionally, we have significantly improved the functionality of our photo diaries. With automatic loading at selected times, the internet connection is no longer overloaded, ensuring a smoother experience for our users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Individual functionalities were implemented iteratively, and developers regularly conducted demonstration meetings to showcase their progress. We used Targetprocess as a project management tool, and MS Teams for every day, brief communication with the FNX team. It ensured efficient coordination and seamless collaboration throughout the project.

What was your primary form of communication with FNX Group - TYPO3 agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their unparalleled reliability and substantial partnership left a lasting impression. They consistently showcased their extraordinary commitment, responding swiftly and effectively during pivotal situations. Their punctual and timely delivery throughout our collaboration was also notably impressive. These attributes make them stand out uniquely in the professional landscape.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

Regarding the project itself, given the extensive nature of our website, I believe there is always room for further improvements. However, in terms of our cooperation, I have no reservations. We have worked together smoothly and effectively.

BACKGROUND

Please describe your company and your position there.

Effecticore is a B2B Digital Marketing Agency that helps SMBs to raise their performance in marketing and sales using a variety of marketing and digitization tools. I am founder and CEO of the agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FNX Group - TYPO3 agency, and what were your goals?

To create a B2B portal and e-comm platform for one of our clients – a leading provider of product identification solutions – and to relieve the burden and manual work from the customer service team. The goal of the project was to digitize some processes and create easy access to information and documents via a self-service platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

The project was a challenge from a technological point of view. It was clear to us from the beginning, that we want to work with someone experienced and highly skilled AND with experience with similar projects. We haven’t been set to any technology. It was during early project evaluation and requirements discovery that FNX helped to make clear that TYPO3 would be a good option for the project at hand.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We did a discovery workshop with the client first in which FNX served as a technical advisor. During the conceptual phase FNX was a valuable partner and consultant around critical user stories. Then they provided detailed wireframes (100+ views) which we later used to create detailed user stories description.

After approving wireframes with the client, FNX delivered eye-catching and user friendly designs. Next they delivered responsive HTML markup and prepared the development environment, so everything was ready to start the devops work. A very important element of this project was designing a data model and system architecture, because the new application was an integrator of many datasets and external applications.

FNX was the active tech lead in those areas and delivered the best solutions considering all constraints. We were working according to Scrum methodology, and although we were new to that, FNX provided great help. We followed each scrum ceremony including dailies, sprint demo and retrospectives.

Every two weeks FNX's team was presenting their outcomes. The final product is a complex application that integrates with Client's ERP system and a few other subsystems. It heavily relies on data exchange, APIs and status monitoring.

How many people from the vendor's team worked with you, and what were their positions?

8 people: PM, Graphic Designer, Frontend Developer, 3 Backend Developers, QA, DevOps

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The results delivered by FNX are impressive from the technology point of view. But one of the highest values provided becomes more evident over time. The system FNX has built is very solid and just keeps running and doing its job. And in case something comes up, the great documentation and team know-how assures that fixes are quick.

Describe their project management style, including communication tools and timeliness.

We used Target Process application as a project management tool. Every two weeks we had regular demos of work progress. FNX kept us updated, we were in regular daily contact (mail, skype). Overall, they are extremely good communicating and always give a clear and realistic overview of the project status.

What did you find most impressive or unique about this company?

They are true partners that – through thick and thin – are by your side and do their best to find solutions. They are highly professional in what they do and how they manage their projects which helps every party involved. Plus, they are fun to work with ;-)

Are there any areas for improvement or something they could have done differently?

If anything, we jointly could have challenged business values on certain user stories earlier which would have made a few US more efficient during development. But once addressed also this part worked excellent.

BACKGROUND

Please describe your company and your position there.

We are digital architects. We plan and manage digital projects. With industry experience in the IoT, the health sector, with associations and in e-commerce, we offer demand-oriented advice and digital project management, including technology competence, for decision-makers, staff and digital leaders. We have been designing the digital world of tomorrow for over 20 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FNX Group - TYPO3 agency?

We wanted to cooperate with a professional TYPO3 software house to helps with several projects that our agency maintain. At first, FNX was responsible for standardization of development environments of the projects. The next step was updates / upgrades of all the systems handled. Finally they are taking care of ongoing maintenance.

SOLUTION

How did you select this vendor and what were the deciding factors?

We search for a trustworthy TYPO3 partner for our clients and did a lot of qualitative reviews and had many preliminary talks. FNX were the only ones who seemed to be dependable – they kept their word.

Describe the project in detail and walk through the stages of the project.

All FNX projects are similar. They are mostly engaged with performing updates and upgrades of extensions and TYPO3 CMS core, also some small bugfixes.

How many resources from the vendor's team worked with you, and what were their positions?

Continuous support: usually 1 backend developer and 1 project manager Supporting staff: usually 1 second backend developer, 1 frontend developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We observed the throughput times for tickets have improved many times over since working with FNX. We can complete more tasks in less time. Generally speaking we are very satisfied with the ongoing cooperation and willing to entrust large projects to FNX as soon as they are ready to be developed.

How effective was the workflow between your team and theirs?

FNX works extremely modern. The tech stack is very good and up to date. We meet every two weeks on MS Teams to plan a sprint. We use Jira for sprint planning and execution. Meetings are always on time; effective, with no delays.

What did you find most impressive or unique about this company?

FNX is very professional. The ability to deliver is their main strength - they keep all promises and take good care of entrusted projects. We feel very safe working with them.

Are there any areas for improvement or something they could have done differently?

The only thing is we would love FNX also had Shopware in their portfolio :)) We would be able to work with them in that area also! Otherwise we have no wishes, since everything is going very well. We’re very satisfied with their engineering seniority.

BACKGROUND

Please describe your company and your position there.

At the company, I am in charge of digital marketing. I am responsible for online campaigns and the website (editorial/conceptual side)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FNX Group, and what were your goals?

Our TYPO3 systems were aging and legacy code developed by other vendor prevented us from regular updates. We have decided to conduct a comprehensive relaunch together with FNX Group.

SOLUTION

How did you select FNX Group and what were the deciding factors?

We have been working with FNX since 2012. We chose it because of the good feedback but also because of its expert track record. FNX, as a provider of TYPO3 CMS services, is a leader on the Polish market and that is why we chose FNX when looking for a company to take care of our website. The previous companies we worked with did not have good TYPO3 developers and it was difficult to make progress with the website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At first, FNX have taken us through the discovery phase. Together we held several meetings heavily discussing and deciding which features generate business value and what adjustments should be made. One of the characteristics of this project is that we are truly conservative in terms of a visual layer.

Our corporate design guidelines must be strictly followed, but FNX succeeded with a great result to improve look & feel by implementing multiple enhancements. Besides that, we have introduced tones of useful functionalities. For example, on the frontend we introduced to our clients a new product catalog with an e-commerce integration or a new product testing tool for Baby Club users. 

There are also various new and improved modules for our back office team or automation of a bunch of our business processes and third-party integrations (i.e., with our ERP/CRM, PIM, Azure Media Services, or marketing automation system). The other important achievement is that now our codebase is created with the state of the art TYPO3 implementation standards.

Therefore our software platform is a firm foundation for the long-term further development. This project can be a wonderful demonstration of FNX's capabilities to deploy software ventures of significant scale and complexity. The feeling of being in "good hands" was immense for us all the time.

They covered all aspects ranging from business analysis, technical consulting, system design, and project management to implementation of dozens of custom modules (over 5k working hours for initial release!), QA, and further maintenance. As of today, the project is still ongoing.

How many people from the FNX Group team worked with you, and what were their positions?

7 – PM, Frontend Developer, 3 Backend Developers, QA, DevOps

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Above all, safety is the measure of success in this project. After the work was completed, colleagues from the German headquarters carried out a safety audit, which confirmed that the work had been carried out correctly. Unfortunately, we could not perform all the tasks related to UX, because the website must be similar in functionality to the corporate website, which is a pity.

Describe their project management style, including communication tools and timeliness.

We stay in touch daily via various communication channels like PM ticketing platform (Redmine), phone, email, or Teams. We embrace the Kanban approach to project management, which makes the workflow streamlined and predictable. FNX is very good organized. They set up an online hub where we could log in to see how the project was progressing.

A deep understanding of our business domains and technical expertise minimized risk and stress on our side. They also took care of the communication with third-party vendors. They delivered on time and were transparent.

What did you find most impressive or unique about this company?

Above all, their professionalism, ability to look for tailored solutions, and good communication were notable in the partnership. Working with FNX, I am confident that the work will be done by professionals and that the level of security will be fully maintained.

Are there any areas for improvement or something they could have done differently?

Let's hope there are more such professional companies on the market :)

BACKGROUND

Please describe your company and position.

 I am the Project Manager E-business of a Building Materials Company

Describe what your company does in a single sentence.

We are a network of specialists in the building materials trade. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FNX Group - TYPO3 agency to accomplish?

• Developing functionalities on our Typo3 site
• Technical support for our Typo3 site

SOLUTION

How did you find FNX Group - TYPO3 agency?

Referral

Why did you select FNX Group - TYPO3 agency over others?

• High ratings
• Good value for cost

How many teammates from FNX Group - TYPO3 agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We collaborated with FNX and were impressed by their work. They implemented specialized backup systems, improved various functionalities, and optimized the display of our web pages.

The team also added features to create landing pages that enable us to sell our products efficiently. These landing pages include a location selection system based on geolocation, making it easier for customers to find the nearest branch. Additionally, they optimized the search functionality for our branches and integrated our services with Google, particularly for geolocation purposes.

Overall, FNX provided excellent service and delivered a comprehensive solution that significantly improved our website’s performance and user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The web agency enabled the stability of our website over time, despite its somewhat old version, and consistently found solutions in challenging situations. They have allowed us to meet market demands with tailored solutions on our site, especially when conducting campaigns and other essential activities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was efficient and adhered to the agreed conditions and timelines. They consistently delivered items on time and responded promptly to our needs, ensuring everything went smoothly.

What was your primary form of communication with FNX Group - TYPO3 agency?

Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about the company was their ability to consistently find solutions, even in difficult or complex situations. Their problem-solving skills and dedication ensured that our needs were always met.

Are there any areas for improvement or something FNX Group - TYPO3 agency could have done differently?

There are always opportunities for improvement. Overall, FNX Group - TYPO3 agency delivered satisfactory results and met our expectations.

BACKGROUND

Please describe your company and your position there.

GRUPA ODITK is one of the top training and consulting brands in Poland. I am responsible for developing, implementing and executing strategic marketing plans for an entire organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FNX Group - TYPO3 agency, and what were your goals?

We were looking for a long-term reliable development partner who would professionally support our TYPO3 web app. Our first goal was to refresh the graphic design of the website. We wanted it more modern, matching our image and optimized for UX.

In the maintenance phase, FNX supports us with the full range of services we need – from day-to-day support to new developments.

SOLUTION

How did you select this vendor and what were the deciding factors?

TYPO3 expertise was our main deciding factor. There are few TYPO3 experts in Poland, so the selection phase was easy. Right after we met the FNX team, we knew they were professionals. They are also very trustworthy and friendly at the same time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the relaunch project, the first step was UX/UI conceptual work. FNX organized a workshop during which we cooperated closely with their graphic designer. FNX proposed Figma as a platform for interactive mockups and graphic design. And that helped enormously!

We quickly found a common language, and they easily translated our thoughts into visual form. When the graphic design was ready, FNX implemented the responsive fronted layer and the TYPO3 backend integration. Then, they deployed the system to production. FNX further develops it when we need new features (e.g. SEO enhancements).

How many people from the vendor's team worked with you, and what were their positions?

6 – PM, Graphic Designer, Frontend Developer, Backend Developer, QA, DevOps

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Both our goals of the relaunch – refreshed look and UX optimization – were successfully achieved under budget and deadline constraints. We got very positive feedback from our customers after these changes.

Describe their project management style, including communication tools and timeliness.

We communicate through Redmine - a PM ticketing platform. It optimizes the process and provides transparency. All the tasks are in one place, and you can refer to them if necessary.

The brief communication channels are phone, email, or Teams. I value FNX for its responsiveness, on-time delivery and professional support. Plus, they're very clear about what they're working on and why some things take longer than expected.

What did you find most impressive or unique about this company?

Timeliness, reliable approach, knowledge and experience you can rely on. At the same time, a pleasant atmosphere of cooperation and openness to looking for solutions.

Are there any areas for improvement or something they could have done differently?

I would appreciate the offer extension of the SEO optimization right from the design stage.

BACKGROUND

Please describe your company and your position there.

We are a company which offers business-development, innovation-management and web-development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FNX Group - TYPO3 agency, and what were your goals?

To deliver the frontend implementation of www.innomago.digital, a company helping German businesses and institutions to innovate and digitize. The main challenge was the short deadline of the project.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for a competent and reliable TYPO3 support, and we realized that FNX experience in that area was impressive.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

FNX was responsible for frontend and backend development based on supplied designs. Technologies: TYPO3 CMS.

How many people from the vendor's team worked with you, and what were their positions?

4 people: 1 project manager, 2 frontend developers, 1 backend developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

FNX is an excellent partner for everything round about TYPO3, they take good care about the code quality. This shows in the results – the website they have built receives a lot of positive feedback.

Describe their project management style, including communication tools and timeliness.

We maintained a constant contact through instant messages via Slack. FNX used Skype for internal conversations. Despite the very tight timing FNX was able to get the website online before the deadline.

What did you find most impressive or unique about this company?

FNX is extremely competent when it comes to TYPO3. They have very professional engineers. Their deliverables were of high quality. They also have very good communication and operational readiness.

Are there any areas for improvement or something they could have done differently?

n/a