Fello Agency

BACKGROUND

Please describe your company and position.

I am the Creative Manager of The Food Dudes

Describe what your company does in a single sentence.

The Food Dudes provide food and service of superior quality with the utmost attention to detail. Our culinary expertise enables us to produce meaningful moments that bring people closer together, as we consistently create a unique experience for every client we serve. It is our passion and our pleasure to go above and beyond so your event is an unforgettable success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fello Agency to accomplish?

• Web development for the redesigned website
• Improve SEO

SOLUTION

How did you find Fello Agency?

• Online Search
• Clutch Site

Why did you select Fello Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Fello Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fello Agency took care of our Web Development as well as provided a UX audit for our new design for the website. They were very accommodating and professional. They were able to execute the project on our timeline, which was tight. The entire team they had working on this project were amazing to work with.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The timeline they were able to execute the project and the result of the project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were fast to respond and accommodate adjustments.

What was your primary form of communication with Fello Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Once you start working with them you become part of their team, they are very supportive, professional and welcoming. They have open communication and always check on you to make sure everything is up to your standards and expectations.

Are there any areas for improvement or something Fello Agency could have done differently?

Not really

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Sphere

Describe what your company does in a single sentence.

Sphere is an XR application that supercharges productivity by dissolving the boundary between the physical and digital worlds. It enables teams to collaborate with in-person effectiveness from anywhere, while transforming interactions with the limitless capabilities of technology. The immersive tool enables sales teams to sell more, managers to train better, employees to work faster as well as more accurately, and companies to accelerate time-to-market while reducing cost overruns.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InHouse Creative to accomplish?

• Create captivating promo video
• Redesign the website
• Build new brand templates

SOLUTION

How did you find InHouse Creative?

Clutch Site

Why did you select InHouse Creative over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from InHouse Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In January 2023, the company rebranded from holo|one to Sphere. InHouse came on to support this transition. They created new brand templates, including Powerpoint and tradeshow booths. They also completely redesigned and built the new Sphere website, with an emphasis on UI/UX and performance. 

In addition, they created an exciting new promo video, handling every stage of production after the script was written, such as storyboarding, hiring sets and actors, filming, all post-production (plus CGI work)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website has more than tripled our lead generation efforts. The video, which was shown at our annual event, was extremely well-received and has been shared on multiple occasions. New brand templates are widely used, well-received and easily adaptable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes! They're absolutely wonderful to work with. Their primary benefits are communication, a high-level of contentiousness and pride in their work (aka our output)

What was your primary form of communication with InHouse Creative?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They don't just talk about being partners - they walk the walk! They truly feel like part of our work family, and like they have our back and are reaching goals alongside our team.

Are there any areas for improvement or something InHouse Creative could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Glissner

Describe what your company does in a single sentence.

Glissner offers the CleanPhone™, a product that uses UV-C light to sanitize the entire surface of any phone in just 10 seconds, effectively breaking the chain of infection and eliminating over 99.9% of viruses and bacteria​.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InHouse Creative to accomplish?

• Brand Awareness
• Customer Education
• Product Adoption

SOLUTION

How did you find InHouse Creative?

Referral

Why did you select InHouse Creative over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from InHouse Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Advertising: Inhouse Creative has developed a comprehensive advertising campaign across multiple channels for Glissner. This included creating ad concepts, writing copy, designing visuals, and tracking performance. Key deliverables included ad creatives, performance reports, and ongoing optimization strategies. 
• Branding: Inhouse Creative refined and enhanced the Glissner brand identity. This involved updating the logo, color scheme, typography, and other visual elements, as well as defining the Glissner brand voice and messaging. Key deliverables included a brand style guide, brand messaging guide, and updated brand assets. 
• Event Marketing & Planning: Inhouse Creative planned and promoted events to boost the Glissner brand visibility and engage with the target audience. This included trade shows, product launches, webinars, and other types of events. Key deliverables included an event plan, promotional materials, and post-event reports. 
• Marketing Strategy: Inhouse Creative developed a comprehensive marketing strategy aligned with the Glissner business goals. This involved analyzing the target market, competitors, and current marketing efforts. Key deliverables included a detailed marketing plan, a roadmap for implementation, and performance metrics. 
• Market Research: Inhouse Creative conducted research to gather insights about the Glissner target market, competitors, and industry trends. Key deliverables included a market research report, customer personas, and a competitive analysis. 
• Media Planning & Buying: Inhouse Creative identified the best channels for Glissner advertising and negotiated ad placements. Key deliverables included a media plan, ad placements, and performance reports. 
• Other Marketing: This involved a range of other marketing activities for Glissner, depending on the specific needs. Key deliverables depended on the specific activities involved. 
• Product Marketing: Inhouse Creative developed strategies to promote Glissner's products, including positioning, messaging, and launch plans. Key deliverables included a product marketing plan, product messaging guide, and promotional materials. 
• Direct Marketing: Inhouse Creative created campaigns to reach the Glissner target audience directly, such as email marketing or direct mail. Key deliverables included campaign plans, creatives, and performance reports. 
• Video Production: Inhouse Creative produced videos for the Glissner brand, such as product demos, brand stories, or customer testimonials. Key deliverables included the final videos, along with scripts and storyboards. 

Key deliverables included: 

• Brand Strategy Document: A comprehensive document that defines the brand's identity, values, messaging, and visual guidelines. 
• Market Research Report: A detailed analysis of the market, including customer personas, competitor analysis, and industry trends. 
• Marketing Strategy Plan: A complete strategy outlining the approach to advertising, direct marketing, product marketing, and other marketing efforts. 
• Media Plan: A strategic plan determining where and when to launch advertising campaigns, including cost and expected reach. 
• Advertising Campaign Creatives: Visual and textual content for advertising campaigns across selected channels. 
• Product Marketing Plan: A strategic plan detailing the launch and promotion of a product, including messaging and positioning. 
• Event Marketing Plan: A plan for upcoming events, including promotional materials and logistics. 
• Video Production: Initial batch of professionally produced videos for advertising, product demos, or brand storytelling. 
• Performance Reports: Detailed reports on the performance of marketing and advertising campaigns, with optimization suggestions. 
• Direct Marketing Campaigns: Launch of direct marketing efforts such as email or direct mail campaigns, including creatives and initial results. 
• Updated Advertising Campaigns: New or updated advertising campaigns based on performance data from previous campaigns. 
• Additional Video Production: Production of new videos based on performance and feedback of the initial batch. 
• Event Marketing Results & New Plan: Analysis of the effectiveness of previous events and planning for future events.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The ad click-through rates (CTR) increased by 20% compared to the previous campaign. 
• The website traffic attributed to advertising efforts experienced a 30% increase. 
• Social media engagement grew by 50% (e.g., likes, comments, shares) for brand content. 
• The events successfully attracted over 500 attendees with a 70% session attendance rate. 
• 30 leads were generated through events 
• The post-event survey revealed a high attendee satisfaction rating of at least 4.5 out of 5. 
• The events generated 100 social media mentions and interactions. 
• Marketing-generated revenue increased by 20% compared to the previous year. 
• The customer acquisition cost (CAC) was reduced by 10% 
• A comprehensive market research report was delivered, providing more than 15 pages of actionable insights and recommendations. 
• Three detailed customer personas were developed and utilized in marketing campaigns. 
• The competitive analysis highlighted three key strengths and weaknesses compared to competitors. 
• Three market trends and opportunities for innovation or market expansion were identified.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The InHouse Creative team was highly professional, diligent, and proactive in their communication. They delivered everything on time and kept me in the loop on the work they were doing, it was truly a comfortable ride the whole way, and I feel like I could trust them completely.

What was your primary form of communication with InHouse Creative?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team is filled with entrepreneurs with super-creative ideas that are executed well because they understand the different needs of businesses from A to Z. I was really impressed with how their creative work translated into more sales for my company.

Are there any areas for improvement or something InHouse Creative could have done differently?

I had a blast working with their team, I understand they're getting more busy now so only improvement I would offer is to hire some more great people like yourselves so you can take on even more projects!

BACKGROUND

Please describe your company and your position there.

I'm the founder of Everly- Clean Candles, Minus The Waste. Our company is on a mission to clean up the candle industry by diverting millions of vessels from landfills.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InHouse Creative, and what were your goals?

Our hero product is very new and requires some education for the consumer. The In-House Creative team helped our team develop an explainer video on how our product works. From the main video, they also created a few 15-sec videos for thumb-stopping creative for our social ads.

SOLUTION

How did you select this vendor and what were the deciding factors?

I've worked with previous production agencies, and not only were their prices pretty insane, they also had very long lead times. I love how responsive the In-House team has been throughout the process. Their turnaround time for the project is pretty unheard of too. I needed these bits of content before the holidays for our BFCM promos.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started with a discovery meeting and briefing session. From there, we set up a time for the in-house team to come into our candle-making studio for filming. Within a week of filming, they had our video produced.

Who did you work with and what was the feedback process like?

We worked with a project manager, and it felt like working with someone from our own internal team. Our project manager really understood our brand and was even more of a perfectionist than we are!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We used our video for ads and increased our sign-up to our newsletter by 3x times compared to the previous ads we were running.

Describe their project management style, including communication tools and timeliness.

N/A

What did you find most impressive or unique about this company?

I love how creative this team is. I had some ideas of how I wanted this video to turn out, but they exceeded my expectations when it came to the ideas they brought to the table. It was like having a strategy & video production team all in one.

Are there any areas for improvement or something they could have done differently?

Not really- I'm super happy with the process and end result.

BACKGROUND

Please describe your company and your position there.

I am CEO of the SaaS software company SystemX, a Business Management Platform for consultants, entrepreneurs, contractors, and start-ups.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InHouse Creative?

We needed someone to manage our LinkedIn account, create content, and execute campaigns. Specifically, we wanted to launch series of video posts to promote the product.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have checked over dozen marketing companies. We tried two of them until we found IHC. These guys are by far best at what they do.

Describe the project in detail and walk through the stages of the project.

We have had an initial brainstorming session. IHC proposed a marketing strategy to create a set of video posts indirectly pointing to SystemX. it allowed us to grow LI followship and achieve over 4K views in some of our videos. At a three months point, IHC proposed to introduce short videos in an ad style. just to catch audience eye. Something funny. we are evaluating efficiency of these ads at the moment.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with five guys, including IHC founders. Evan is in our direct account manager, Zach is a storyteller and creative, and Nourlan is converting recorded footage into meaningful and beautiful video reels.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have grown LinkedIn in followship significantly. We have achieved high viewership on some posted video. We are researching how can we close deals directly form video posts.

How effective was the workflow between your team and theirs?

The workflow between our teams was quite seamless. Very friendly atmosphere, clear instructions, always on time.

What did you find most impressive or unique about this company?

I like how IHC guys creating traction on LinkedIn. I think they understand how LI community work and leverage this knowledge in promoting companies and products.

Are there any areas for improvement or something they could have done differently?

My only ask is to focus on how we can convert video viewer into a lead, or even a client.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a group benefits firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InHouse Creative, and what were your goals?

We had a problem with the company that built and hosted our website - they were charging us too much based on our contract and not providing the service they had promised. InHouse swooped in and saved the day with their professional advice and fantastic service. If it wasn’t for InHouse I’d be stuck in a difficult situation with a terrible service provider.

SOLUTION

How did you select this vendor and what were the deciding factors?

Zach and I had made a fantastic connection through a cold reach out on LinkedIn. I immediately enjoyed my calls I had with him and found a person I can call a friend while I was at it. If not for those initial touch points I never would have found such an amazing partner for my website solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial texting conversation expressing my displeasure with my current provider. Zach offered to have a meeting with himself and his team - and from there we looked through contracts etc. and with InHouse’s guidance we came to a solution that I’m extremely great-full for.

How many people from the vendor's team worked with you, and what were their positions?

2 people worked with me. Zach - CEO and Aleks - Web Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For me - with my project the biggest outcome was peace of mind.

Describe their project management style, including communication tools and timeliness.

Fantastic communication tools - we used things like WhatsApp and slack for constant communication throughout the project and continue to use those avenues if I ever have questions etc.

What did you find most impressive or unique about this company?

From onset of our relationship it was like we were long time friends. They truly care about their clients, and that shows in the way they conduct themselves day to day.

Are there any areas for improvement or something they could have done differently?

None at all. They should not change a thing

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of Stack Capital Group, an investment holding company. We have a pool of capital and invest in growth-to-late-stage private businesses, primarily in North America.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InHouse Creative?

We needed a video to explain our structure, what we do, and what we’re focused on in a fun way.

SOLUTION

What was the scope of their involvement?

InHouse Creative provided video production services for us. They created an explainer video that was partly animated and used live-action footage. The team helped plan the video; we worked together on brainstorming, ideating, and storyboarding. From there, they handled the production, filming footage in our office. Then, they edited and did the audio mixing.

The final deliverables were a five-minute video, a one-minute video, and even shorter cuts. Additionally, InHouse Creative gave us advice on how to distribute the video and where to post it. 

What is the team composition?

We worked with 3–4 teammates from InHouse Creative, including the CEO. 

How did you come to work with InHouse Creative?

We found them through common connections. Although we looked at other candidates, we chose InHouse Creative due to their competency and trustworthiness; they said they could do a good job, and we believed them. 

How much have you invested with them?

We spent about $10,000 CAD (approximately $7,400 USD). 

What is the status of this engagement?

This project lasted from June–September 2022. The team is still available for us if we need an edit or have questions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Although we didn't have a specific metric, we measured InHouse Creative's success by how much we liked the video. We've posted it on the front page of our website and YouTube, and we're getting good hits on it; we've seen an increase in its views. Viewers have given positive feedback because it helps explain our company very well. 

How did InHouse Creative] perform from a project management standpoint?

They were very good at project management; they met the deadline and our budget, so we were very happy. As for tools, we used Zoom, phone calls, WhatsApp, and Telegram. We also met in person. 

What did you find most impressive about them?

InHouse Creative was easy to work with, creative, and professional. They followed through with their promises, so it was great to work with them. 

Are there any areas they could improve?

Nothing they needed to improve comes to mind; we were happy overall. 

Do you have any advice for potential customers?

The more you plan and put into the project early on, the more you'll get out of it.

BACKGROUND

Please describe your company and your position there.

I am the Marketing & Design lead of Shippie Technologies Inc. We connect Merchants to Delivery Service Providers to provide affordable and reliable Same-Day Deliveries to their customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InHouse Creative, and what were your goals?

We hired InHouse Creative so they can work with us in formulating a new direction in marketing. We also needed to produce quality consistent content for our social channels to increase exposure and growth.

SOLUTION

How did you select this vendor and what were the deciding factors?

InHouse Creative provided valuable information even before we selected them. They also presented a plan that catered to what we needed at a fair price.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

InHouse Creative helped us plan out a new marketing direction for our social channels and consistently produced great content. Their work greatly multiplied engagement on our platforms. At last-minute notice, they made us a video for our booth at the Collision conference, and continue to give us valuable tools to aid in our growth.

How many resources from the vendor's team worked with you, and what were their positions?

Social Media Marketer, Designer, Videographer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In our first month, we saw a +3575% jump in impressions on Instagram with +6477% reach, and +470% in followers. We also saw amazing numbers on LinkedIn with +289k% Impressions and +594% in Engagement.

How effective was the workflow between your team and theirs?

The team members are very quick to respond to all questions and concerns and encourage meetings so they can find out exactly what we want.

What did you find most impressive or unique about this company?

Not only is the team extremely easy to work with, but they are also incredibly fast at producing content.

Are there any areas for improvement or something they could have done differently?

Most of the time they do produce great work! However, sometimes there is definitely room for more thought and improvement in each post.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder and CTO of Sparrow. Sparrow is an online homesharing platform, that helps hosts with a spare bedroom find housemates that are looking for a place to live.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InHouse Creative, and what were your goals?

As we're a company operating in unsailed waters, we felt that a video would be important in order to help us communicate the benefits of homesharing to prospective hosts, as well as to alleviate their concerns. We entrusted the planning, filming, and overall production of this video to InHouse Creative.

SOLUTION

How did you select this vendor and what were the deciding factors?

InHouse really took the time to understand what we were aiming to accomplish. We felt like they really understood our mission.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

I can't specifically speak to all of the steps, however there was a lot of planning, on-site filming, raw footage review, multiple edits, and then finalization and touch-ups.

Who did you work with and what was the feedback process like?

I worked with Nur and Zach Ronski. My role was to provide feedback in order to iterate on the final editing and production. Everything was organized, and they definitely went the extra step in order to ensure that the final product was perfect.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We showed off the video to our major investors as well as to our advisory board, all who loved it. We then used this video in partnership discussions - it made a significant impact in resonating with these potential partners, as well as towards lending credibility towards Sparrow.

Describe their project management style, including communication tools and timeliness.

They are very hands-on, and communicate frequently. We have a shared slack channel, wherein we can quickly ping one another in order to ensure the project moves along smoothly.

What did you find most impressive or unique about this company?

I was most impressed by their ability to make everything feel personal, as well as their commitment to taking whatever time was necessary to perfect the final product.

Are there any areas for improvement or something they could have done differently?

Overall very happy.

BACKGROUND

Please describe your company and your position there.

I'm the owner of Turning Point with Priya Sam, an innovative podcast and YouTube show that profiles major turning points in people's lives. We also provide services like hosting and planning panels on topics focused around diversity and inclusion.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InHouse Creative, and what were your goals?

We hired InHouse to record and edit 10 episodes of the show. Our goal was to showcase these turning point stories to our audience in a way that was professional and engaging to drive more subscribers and viewers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We used UpWork to source proposals and chose InHouse based on their experience and flexibility.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

InHouse was hired to shoot ten episodes of my interview-style show. In the first two shoots we shot three interviews and in the last one, we shot four interviews. Each interview consisted of me and one guest. There were three cameras involved, one on a wide shot, one on myself, and another on the guest.

After the shoots, the InHouse team edited the episodes and provided an mp4 file to be posted to YouTube and an mp3 file for podcast platforms.

Who did you work with and what was the feedback process like?

I worked with Nurlan, Zach and Evan. They took feedback well and made adjustments when needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The show's audience continues to grow and expand and the episodes done by InHouse continue to get high engagement and positive feedback from viewers and isteners.

Describe their project management style, including communication tools and timeliness.

The team is easy to communicate with and very responsive to correspondence. They completed all of the work on time.

What did you find most impressive or unique about this company?

They're very punctual and organized. I appreciated that they arrived at all the film shoots and completed all their deliverables in a timely manner.

Are there any areas for improvement or something they could have done differently?

Monitoring the audio quality for the full duration of the recording sessions would be one area for improvement.