With the cross-domain experience of over 10+ years as a team and delivering strategic design to small and big scale organizations. We have worked in close collaboration with clients, people, and real customers, Ensuring that the collective vision transforms into tangible value to Business and customers.
• Innovation for Enterprise & Consumer web & mobile (B2B, B2C)
Mobile-first design
Customer experience design
Digital transformation
Omnichannel
We are a Globally Recognized UX Agency.
Financial Services (Fintech)
Whether it be retail, corporate, private banking we design customer-centric digital products in Risk, Insurance, Card Issuing, Lending, Funds, Trading, Wealth Management, Research.
Client - Oldmutual, YesBank, Bajaj Allianz
Visit -
www.oldmutual.com
www.yesbank.com
Pharma
Whether its about creating a admin system for the Medical representatives to manage and align the teams to territory for effective business or about ecommerce related to medicine delivery, We understand the complexities of this highly regulated industry and deliver quality experiences in Pharma, Care Provider, Health Savings Accounts, , Hospital Administration and more.
Clients - Medlife, ZS Associates
Edu Tech startups
Being entrepreneurs and innovators at heart, we thoroughly enjoy creating the next big industry or platform. we have created delightful experiences for E- learning and websites for conversions.
Clients - Ethnus, Codemithra
Ecommerce
As an agency, we’re already a driving force in the industry creating personalization and brand engagement for eCommerce, We have designed some of the great digital experiences in E-commerce.
FEELPIXEL is noted for providing good value for cost, with clients appreciating their pricing fitting within budgets. Specific project costs were not detailed, but the company consistently delivered quality work on time, demonstrating efficiency and strong project management across various client projects.
Clients appreciate the cultural and value alignment with FEELPIXEL, which often influences their decision to partner with the company. This alignment contributes to successful and harmonious collaborations.
Strong Communication Skills
Clients commend FEELPIXEL for maintaining clear and proactive communication throughout projects. This includes effective use of virtual meetings, emails, and project management tools to align deliverables with client expectations.
Effective Project Management
The company is recognized for their well-structured and transparent project management. Regular updates, timely deliveries, and responsiveness to feedback are common themes in client reviews, contributing to successful project outcomes.
Innovative Design Solutions
FEELPIXEL's ability to innovate and propose design solutions that enhance brand identity and digital presence is frequently praised. Clients appreciate their creativity and modern approach to design challenges.
Commitment to Client Success
The company is committed to client success, as evidenced by their willingness to understand business goals and deliver solutions that drive tangible results. This dedication is a recurring theme in client testimonials.
Areas for Improvement in Resource Allocation
Some clients suggest that FEELPIXEL could expedite project timelines by allocating more resources. This feedback indicates a potential area for improvement in managing workload and project pacing.
"Working with them has been a pleasant experience."
Sep 16, 2021
UI Designer, Evergreen Club Pvt Ltd
Dhanashree Rane
Verified
Education
Pune, India
11-50 Employees
Online Review
Verified
FEELPIXEL is tasked with improving the overall user experience of an e-learning mobile application. The goal is to make the app easier to use.
The work is still ongoing, but the client is pleased with the project's design flow. FEELPIXEL leads a smooth workflow, follows up regularly, and provides well-thought-out solutions to ensure all timelines are being met. The client sees no room for any improvements so far.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the UI Designer of an E-learning platform for Senior Citizens named Evergreen Club headquartered in Pune, India.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire FEELPIXEL?
We found a sudden decrease in the number of downloads of the App and there were also various feedbacks received from users on difficulty in finding and completing certain tasks. Hence, we approached FEELPIXEL with an objective of improving the user experience and making our application easy to use.
SOLUTION
How did you select this vendor?
Through a reference from our company’s who has got service from FEELPIXEL before
Describe the project in detail and walk through the stages of the project.
The Evergreen Club app introduces new ways of social interaction while being home for senior citizens. It also promotes a great virtual experience with exciting events & activities for seniors to enjoy. The project included research in similar fields of event bookings and online learning platforms, followed by brainstorming with HODs on the research and insights collected.Taskflows and user flows were created to ensure the best experience for user interaction. Once the flows were approved, the wireframes were created to visualize the end product. Finally, the visual designs were created after the wireframes were approved by all the HODs.
How many resources from the vendor's team worked with you, and what were their positions?
A total of 3 resources , including an UX Strategist, and two UI UX Designers were provided by FEELPIXEL.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The project is still in the development phase and it will be a while until it goes live. However, we are confident with the overall design flow of the project and believe it will improve the overall user journey and experience throughout the application.
How effective was the workflow between your team and theirs?
It was very smoothly handled, we connected on a weekly basis for all the project updates. Incase of any doubts or concerns we followed up immediately .
What did you find most impressive or unique about this company?
FEELPIXEL came up with a very interesting strategy for solving the problem with the project. All the steps and action were very well thought through, which resulted in timely delivery from their end.
Are there any areas for improvement or something they could have done differently?
Working with them has been a pleasant experience. We look forward to many more collaborations in future.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Web Design for News Publishing Platform
Web Development
Less than $10,000
Mar. - Apr. 2020
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"The most impressive thing about the company was their culture and the sense of art into design."
Sep 16, 2021
Co-founder, Social Mirror
Anonymous
Verified
Media
India
11-50 Employees
Online Review
Verified
FEELPIXEL redesigned a website for a news publishing platform to make the website more appealing to an international audience. Technologies used include WordPress, PHP, and WhatsApp.
FEELPIXEL delivered the project on time with simple UX/UI, which was what the client needed. They also provided a dedicated project manager to handle all means of communication. In the end, the client was most pleased about their culture and sense of aesthetic.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I was the co-founder of 'Social Mirror'. Social Mirror is a news and media company based in Pune, India. Social Mirror captures the local as well as international events.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire FEELPIXEL, and what were your goals?
Our company hired FEELPIXEL for the website re-design project. Our goal was to make the website visually appealing and easy to use for all types of audience.
SOLUTION
How did you select this vendor and what were the deciding factors?
I loved the other works of FEELPIXEL, they were so clean with their previous work and I have also asked other few clients about them. The review regarding FEELPIXEL was really so appreciating. The way they convinced us for the project and the way they showcased the solutions they can give was really impressive. These factors helped us to decide our vendor.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The major scope of work in this project was re-designing the entire website which was really complicated before this project. The steps included in this project were:- Understanding the Target Audience behavior and then decide the best layouts for the website. Making the website mobile friendly as well. The technology used in this was WordPress, PHP, WhatsApp integration.
How many people from the vendor's team worked with you, and what were their positions?
We worked with 4 people from Team FEELPIXEL. Two people were UX Researchers, and one was UI Designer, and one was a Product Manager. Their co-ordination was really fantastic.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Team FEELPIXEL really gave a fantastic outcomes. We were totally satisfied with their work. They delivered the project in time. They really made the UX and UI so better and it really made it so simple.
Describe their project management style, including communication tools and timeliness.
They provided a dedicated project manager to handle all the communication and work according to timeline decided. They used to communicate through e-mails, hangouts, and google meets. If required, we used to directly set up a Telecommunication call.
What did you find most impressive or unique about this company?
The most impressive thing about the company was their culture and the sense of art into design. Their team was so impressive with the first pitch presentation and the ways they provided to completed the project was really so efficient.
Are there any areas for improvement or something they could have done differently?
I would like to suggest to improvise the pace of the work. As they can assign more employees on a project to complete it more sooner.
RATINGS
5.0
"They really helped our company to increase the user retention on website which was our ultimate goal."
Quality
5.0
Service & Deliverables
"It was so efficient and resulting."
Schedule
4.5
On time / deadlines
"it was so on time. No delayed for delivering the project"
Cost
4.5
Value / within estimates
"It was reasonable and the quality of work was far more better than their charges."
Willing to Refer
5.0
NPS
UX/UI Dev for Life Insurance Application
UX/UI Design
Less than $10,000
Jan. - Apr. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Feelpixel listens to users, they really advocate for the end user's needs and expectations."
Jun 19, 2021
Senior Digital Manager, Life Insurance Company
Anonymous
Verified
Financial services
Pune, India
1,001-5,000 Employees
Online Review
Verified
Feelpixel provided UX/UI design services for a life insurance company. Key deliverables included design brief, user persona, journey map, wireframe flow, app visual design options, and final design delivery.
Thanks to Feelpixel, the client achieved key business goals. The team helped set improved work efficiency which rose to 30%, and streamlined lead tracking. Also, the sales team became more engaged with customers, and the project saw a 10% increase in lead conversion.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Senior manager digital for a life insurance company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire FEELPIXEL?
To design the digital experience for the insurance agent, which makes their life easy by completing the tasks efficiently.
SOLUTION
How did you select this vendor?
I got to know about Feelpixel through LinkedIn, I connected with few other vendors but after my call with Feelpixel they immediately understood our requirement and I found them to be the best fit for UX/UI upgrade.
Describe the project in detail and walk through the stages of the project.
The project included the following- kick-off Stakeholder meeting Business and user goals Design brief presentation User persona and journey map Wireframe flow for entire app Visual design options Final visual design delivery
How many resources from the vendor's team worked with you, and what were their positions?
There were 2 resources involved
1. Lead UX
2. UI/UX designer
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The final designs came out to be great, Feelpixel helped us achieved key business goals like - Improved work efficiency- (300%) Easy tracking of leads in one place Sales team were able to reach and connect with customers, 10% increase in lead conversion
How effective was the workflow between your team and theirs?
Feelpixel gave us an organised plan in first week, and we agreed to stick to that. Their design team also helped us setting up the seamless process by introducing zeplin, where our developers could easily access and use design assets and specs.
What did you find most impressive or unique about this company?
Feelpixel listens to users, they really advocate for the end user's needs and expectations. Their approach and process are effective to produce quality results in a small amount of time.
Are there any areas for improvement or something they could have done differently?
I think they did the best job for us, not that I can think of.
RATINGS
5.0
"Amazing team, users loved the new designs"
Quality
5.0
Service & Deliverables
"Great quality work, they reimagined and fresh version of our app"
Schedule
5.0
On time / deadlines
"We had 3 meetings weekly."
Cost
5.0
Value / within estimates
"Charges are very moderate, compare to other Design agencies they are affordable and delivers best Quality"
Willing to Refer
5.0
NPS
"I strongly recommend Feelpixel, to a friend,
Design Services for Financial Services Company
Graphic DesignUX/UI Design
Less than $10,000
July - Nov. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"They were able to understand the user’s mental model and worked on a very tight deadline with great quality."
May 8, 2024
AVP Design Lead, Kotak Cherry
Prandeep Gyanvir
Financial services
Mumbai, India
51-200 Employees
Online Review
FEELPIXEL provided design services for a financial services company. The team designed prototypes, customized CX journeys, and provided other graphic materials for the client.
FEELPIXEL's prototypes, personalized CX journeys, and graphic designs met the client's expectations. They completed high-quality deliverables in a timely manner and communicated well with the client. They accurately conceptualized designs based on the mental model of the client's target users.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the AVP Design of Kotak Cherry
Describe what your company does in a single sentence.
Financial services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FEELPIXEL to accomplish?
Delightful CX
SOLUTION
How did you find FEELPIXEL?
Referral
Why did you select FEELPIXEL over others?
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from FEELPIXEL were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
To create risk analysis journey and capturing customer personal to suggest them with best financial advice and products
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Prototypes, CX journeys and graphic design
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They worked in very timely fashioned and delivered great quality deliverables on time
What was your primary form of communication with FEELPIXEL?
In-Person Meeting
What did you find most impressive or unique about this company?
They were able to understand the user’s mental model and worked on a very tight deadline with great quality.
Are there any areas for improvement or something FEELPIXEL could have done differently?
Not that I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Design for Food Retail Company
Other Design
Less than $10,000
Oct. - Nov. 2019
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Their user-centered design approach helped them achieve the objectives faster."
Sep 21, 2021
Business Development Head, Retail Company
Ronak Dedhia
Retail
Jalgaon, India
11-50 Employees
Online Review
FEELPIXEL provided design services for a food retail company's platform. The client worked with a few designers and a project manager from the team.
Thanks to FEELPIXEL's efforts, the results were excellent. The team delivered a modern interface based on the well-researched prototype they made. During the engagement, their workflow was flawless, keeping the environment friendly and approachable.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I worked as Business Development Head at Nutan Dryfruits. Nutan Dryfruits is Jalgaon based retail industry
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire FEELPIXEL?
We hired Feel pixel for designing the app for our customers.
SOLUTION
How did you select this vendor?
One of my friend from FMCG industry suggested me to work with Feel pixel, as they already have experience in food industry.
Describe the project in detail and walk through the stages of the project.
The project was to design a effective and efficient platform for our customers, where they can order food items online.
How many resources from the vendor's team worked with you, and what were their positions?
Team Feel pixel assigned 4 employees on this project, which includes few designers and project manager.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The outcomes was super good, they create a modern interface which was really appreciable. They used the research they done before designing the prototype and it really worked so well. We also did user testing in which the designs really worked super well.
How effective was the workflow between your team and theirs?
The workflow was cool. Their environment was friendly and they really kept the coordinaion smooth and easy on daily basis.
What did you find most impressive or unique about this company?
Their user-centered design approach helped them achieve the objectives faster.
Are there any areas for improvement or something they could have done differently?
They can improve on their internal team building to speed the projects.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
"They are modern designers with solution based approach.
UI/UX Design for Ride-Sharing App
UX/UI Design
$10,000 to $49,999
June - Aug. 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They always kept users in mind before working on anything."
Sep 21, 2021
Former Marketing Executive, Quick Ride
Narsing Bugade
Other industries
Pune, India
51-200 Employees
Online Review
FEELPIXEL was hired by a ride-sharing app to design the UI/UX of some of the key features of their app. The team also conducted competitive research, interviewed the app's users, and more.
The designs that FEELPIXEL provided successfully met the client's requirements. A data-driven partner, the team conducted thorough research before working on designs and solutions. In the end, their efforts resulted in significant growth in the client's customer satisfaction.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I worked at Quickride Carpooling, where My Designation was Marketing Executive.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire FEELPIXEL?
We hired Feelpixel agency for designing some of the key features of our app. They also did a research before designing solutions for our app.
SOLUTION
How did you select this vendor?
We selected this vendor on the basis of their previous works in industry. Some of my friends in other companies recommended us to go with Feelpixel for this project. They portfolio was quite impressive and this decision really turned out profitable.
Describe the project in detail and walk through the stages of the project.
The feelpixel team did a good research about all the user pain points, user needs, they also analysed our competitors and provided us the solutions to make better from current app. They conducted good live review with the users and took feedback from them, and they also came up with feasible solution which really helped us to grow smoothly in customer satisfaction.
How many resources from the vendor's team worked with you, and what were their positions?
Team Feelpixel assigned us around 5-6 employees, in which there were UI and UX Designers and one project managers,
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We're really glad with their outcomes. The most important things is there designer were backed with good user research. The project was successfully completed and the results were as expected. I appreciate there work which helped us to create better platform for our potential users.
How effective was the workflow between your team and theirs?
The workflow was quite smooth. The platforms they used to co-ordinate was pretty easy for us as well.
What did you find most impressive or unique about this company?
The most impressive thing about Feelpixel is that, they were design something which don't have any user research. They always kept users in mind before working on anything.
Are there any areas for improvement or something they could have done differently?
I really didn't faced any issue with this team.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I will highly recommend this agency for quality outcomes
Web Dev for Food Brand
Web Development
Less than $10,000
June - July 2020
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"The most impressive part was their team's way of approaching any problem."
Sep 21, 2021
Marketing Head, Food Brand
Darshan Sahu
Other industries
Pune, India
11-50 Employees
Online Review
FEELPIXEL provided web development services for a food brand. The team was responsible for providing competitive analysis, wireframes, and more.
FEELPIXEL delivered a very helpful product. The client was pleased with their speed and performance. Overall, the workflow was seamless, transparent, and effective.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the Marketing Head at a Nachos Brand in India
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire FEELPIXEL?
We hired Feelpixel to build very creative website for launching our new healthy nachos product range.
SOLUTION
How did you select this vendor?
This vendor was listed for one of the best agency in India, I went through their old projects and their way of presenting themselves helped me to finalize my vendor.
Describe the project in detail and walk through the stages of the project.
The project included to design the website for our brand. It included from researching, which included competitive analysis, wireframing, information architecture, prototyping etc.
How many resources from the vendor's team worked with you, and what were their positions?
They assigned 4 employees to work on this project. In which, 2 UX Designers, 1 UI Designer and One Project manager.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The outcomes was pretty helpful. I would like to appreciate the efforts they put in to design and really made us satisfied in given timeline.
How effective was the workflow between your team and theirs?
The workflow was pretty clear and smooth. I didn't faced any difficulties in handling the workflow.
What did you find most impressive or unique about this company?
The most impressive part was their team's way of approaching any problem. They never approached without any prior research.
Are there any areas for improvement or something they could have done differently?
They can improve on their UI Team, which will help to decrease the project timelines.
RATINGS
5.0
"They have the best designers I have worked with."
Quality
5.0
Service & Deliverables
"The work so fantastic, in both UI and UX."
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web & App Development for Financial Services Company
Mobile App DevelopmentWeb Development
$10,000 to $49,999
Jan. - May 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team was easy to communicate with and provided frequent updates."
Sep 16, 2021
Executive, HDFC Limited
Arun Kumar
Verified
Financial services
Jodhpur, India
1-10 Employees
Online Review
Verified
FEELPIXEL created a website and mobile app for a financial services company.
FEELPIXEL successfully created and launched the platforms. As a result, the client received excellent feedback from their customers. The team communicated well to provide progress updates and quick responses. Their problem-solving and research skills stood out in the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We provide financial and related services.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire FEELPIXEL?
Create webpage and mobile application for customers
SOLUTION
How did you select this FEELPIXEL?
We searched online for best ux/ji developer and shortlist, after interviewing ,we chose vendor based on their past projects, design
Describe the project in detail and walk through the stages of the project.
Their team conducted research gathering review , user feedback and relevant information. They work to streamline user journey, within timeline they began testing phase
How many resources from the FEELPIXEL team worked with you, and what were their positions?
UX/UI Designer and product manager
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We have tested it with several potential customer and feedback has been positive, their work also perfectly reflects the vision we had at the start helping us create user friendly and easy to navigate
How effective was the workflow between your team and theirs?
The team was easy to communicate with and provided frequent updates. We had meetings on phone calls , most of the feedback was through email.
What did you find most impressive or unique about this company?
What our team liked most about Feelpixel is their approach to solve problems. They performed extensive research and did few workshops to know the pain points.
Are there any areas for improvement or something they could have done differently?
Overall experience is good, we received reports on every state.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Design for Law Firm
Web Design
$10,000 to $49,999
Mar. - June 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team's in-depth research process, high-quality design output, and design expertise were impressive."
Sep 16, 2021
Director, Lawfirm
Sagar Jangid
Legal
Jodhpur, India
1-10 Employees
Online Review
FEELPIXEL designed a website for a law firm.
After the successful web design, the client saw a significant increase in customer engagement and satisfaction. FEELPIXEL collaborated well to ensure the project's success. Their project management and design skills stood out in the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Director at lawferm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire FEELPIXEL?
Website design and degital experience.
SOLUTION
How did you select FEELPIXEL?
Using clutch.
Describe the project in detail and walk through the stages of the project.
We wanted to design best degital experience for our clients and the project stages were - Reserch , persona , wireframe, visual design
How many resources from the FEEPIXEL team worked with you, and what were their positions?
Two resources worked and they were- Lead designer,UX designer
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
There was 60% increase in our client reach and customer setisfaction ratio went up by 25%.
How effective was the workflow between your team and theirs?
The work between our team and feelpixle was seamless they worked as our design partner.
What did you find most impressive or unique about this company?
The team's in-depth research process, high-quality design output, and design expertise were impressive.
Are there any areas for improvement or something they could have done differently?
Not that I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UI/UX for E-Health Company
UX/UI Design
$10,000 to $49,999
Aug. - Dec. 2018
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their problem-solving skills in UX combined with amazing designs were impressive."
Sep 15, 2021
Senior Product Manager, E-Health Platform
Anonymous
Other industries
India
501-1,000 Employees
Online Review
FEELPIXEL provided UI/UX design for an e-health company's web and mobile app. The team optimized the cart, payment process, and search experience.
Thanks to FEELPIXEL's work, delivery flows, user retention, and conversion rate have improved significantly. They held weekly meetings to report progress and get feedback. Overall, they were approachable, responsive, and timely.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I work as a senior product manager with Medlife International
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire FEELPIXEL, and what were your goals?
We hired FeelPixel for web and mobile app user experience revamp for medicine delivery business.
SOLUTION
How did you select this vendor and what were the deciding factors?
We explored multiple established design agencies in India and shortlisted FeelPixel due to quality of their previous work and high quality design talent in the team.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Feelpixel team had to deliver below:
Standardized user journeys for all medicine delivery use cases.
Optimizing cart to payment process
Optimizing search experience since medicine delivery heavily depends on search.
How many resources from the vendor's team worked with you, and what were their positions?
We worked with 4 design folks from FeelPixel team with Nitin being our point of contact for the entire project.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Substantially improved the user medicine delivery flows.
Improved user retention by around 18%
Improved conversion by 23%
Describe their project management style, including communication tools and timeliness.
Very easy to reach out to. Single point of contact so very easy to communicate.
Weekly calls to sync up on progress and feedback
Constant delivery using Zeplin and demos using Adobe XD.
What did you find most impressive or unique about this company?
Their problem-solving skills in UX combined with amazing designs were impressive.
Clear communication and setting expectations c. Timely deliveries
Are there any areas for improvement or something they could have done differently?
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