Excelohunt Infotech Pvt. Ltd.

BACKGROUND

I am the VP of Marketing of Crossfly Ltd

D2C e-commerce brand in the Premium Men's underwear space. 

OPPORTUNITY / CHALLENGE

• increase email revenue with strong open and click rates
• build strong reliable automated flows
• create email templates that are in line with our brand
• Reduce unsubscribe rates

SOLUTION

Online Search

• High ratings
• Pricing fit our budget
• Company values aligned

2-5 Employees

• Audit the existing Email Marketing that was in place. 
• Report back on areas for improvement – what already works, what needs improving, what is missing. (KPIs: % of total revenue from Marketing, Open rate, click rate, unsubscribe rate)
• Action the improvement in both campaigns and flows.
• review winning strategies and keep improving

RESULTS & FEEDBACK

As a start-up, many of these functions were in house and I needed a team that I could rely on to build Email Marketing, keeping within 20-30% of total revenue monthly. 

At first, ExcelOHunt helped to review the existing plan, and helped to reshape the automated flows, ensure that we were maximising profit in this area. 

The look and design of the emails improved with their team working on every campaign. 

Monthly reporting and bi-weekly meetings with a friendly team enable me to keep on track with progress. 

KPIs including total email revenue (and SMS), campaign and flow revenue, open rates, click rates, spam and unsubscribe rates are reported on the monthly report and the team is always on-hand to expand on anything that I question. 

What's more, the team has been forthcoming with new ideas to help improve and increase revenue from email, doing A/B tests etc. 

The team consistently deliver on KPIs, are reliable and respond to requests quickly.

• Virtual Meeting
• Email or Messaging App

The team is efficient and always deliver on time with a smile on their faces. They are a joy to work with.

As a whole, the work has been positive. If I were to give somthing that we would have done differently is to do more in SMS which I believe is an area of growth – having said this, it is also due to our internal budgets that have limited ExcelOHunt to give us more of their time to experiment.

BACKGROUND

Please describe your company and position.

I am the Head of Product & Creative of Eleanor Bowmer Ltd

Describe what your company does in a single sentence.

I  run a homewares brand selling online in the UK and Ireland

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish?

• Build a proper email programme, without committing to a long contract for work I did not yet know how to judge

SOLUTION

How did you find Excelohunt Infotech Pvt. Ltd.?

• Online Search
• Clutch Site

Why did you select Excelohunt Infotech Pvt. Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Excelohunt Infotech Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A 30 day foundation scope covering account audit, welcome, abandoned checkout and post purchase flows, followed by ongoing campaign management and quarterly strategy. They also documented what I should expect by day 60 and what would count as failure

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Email attributed revenue is up 62 percent year on year, and we have now been with them 19 months on a rolling agreement with 30 days notice.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistent. Monthly plan, weekly approvals, no surprises, and they hold themselves to the deadlines in the plan rather than to whatever is convenient

What was your primary form of communication with Excelohunt Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They named their own failure conditions in writing before we started. That is a rare thing to volunteer.

Are there any areas for improvement or something Excelohunt Infotech Pvt. Ltd. could have done differently?

Consistent. Monthly plan, weekly approvals, no surprises, and they hold themselves to the deadlines in the plan rather than to whatever is convenient

BACKGROUND

Please describe your company and position.

I am the Group Brand Director of Huddled Group Plc

Describe what your company does in a single sentence.

We are an online retail group focused on building and growing consumer focused e-commerce brands. Our business operates across online retail and direct to consumer channels, with a focus on developing strong brands, customer experiences, and sustainable growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish?

• Our main goal was to improve our email and SMS marketing, strengthen our automated flows and campaigns, and increase customer engagement and revenue from our existing audience

SOLUTION

How did you find Excelohunt Infotech Pvt. Ltd.?

• Online Search
• Referral
• Clutch Site

Why did you select Excelohunt Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Excelohunt Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Excelohunt Infotech helped us improve and manage our email marketing operations. The team worked on campaign planning, audience segmentation, email design and copy, automation, and performance tracking. Their structured approach made it easier for us to maintain consistent communication with our customers and improve our overall marketing workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement helped us establish a more structured email marketing process and gave our team better visibility into campaign performance. We saw improvement in open rate, click-through rate, revenue, conversions, or engagement].

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well managed, with regular communication and clear updates on progress. Excelohunt was responsive to our questions and feedback and handled changes to our requirements without much difficulty. The agreed deliverables were delivered on time, and the overall workflow was straightforward.

What was your primary form of communication with Excelohunt Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was the team's responsiveness and willingness to understand our business before making recommendations. They were organized, communicated clearly, and handled feedback well.

Are there any areas for improvement or something Excelohunt Infotech Pvt. Ltd. could have done differently?

We didn’t encounter any significant issues during the engagement. The team was responsive and delivered what we needed. As the project progressed, more proactive recommendations around optimization and future opportunities could have added even more value

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of Cellares

Describe what your company does in a single sentence.

Cellares is the first Integrated Development and Manufacturing Organization (IDMO), providing global cell therapy development and manufacturing services through an Industry 4.0 approach to the mass manufacture of living drugs. The company enables drug sponsors to develop, scale, and commercialize cell therapies with the capacity, reliability, and economics required to meet total patient demand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish?

• System & CRM Integration: Integrate our CRM platform (HubSpot) with secondary outbound event notification pipelines via API webhooks to synchronize partner activity flags across our commercial network.
• Automated B2B Partner Workflows: Establish multi-stage, trigger-based lifecycle communication channels to update biopharma partners, clinical sponsors, and institutional stakeholders on key platform developments.
• Domain Deliverability & Protocol Setup: Conduct an audit of our outbound mail infrastructure, clean existing contact lists, and enforce technical sender protocols (SPF, DKIM, and DMARC) to maintain sender reputation across tight corporate firewalls.

SOLUTION

How did you find Excelohunt Infotech Pvt. Ltd.?

• Online Search
• Other

Why did you select Excelohunt Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget

How many teammates from Excelohunt Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom API Webhook Integration, configured server-side event tags to ensure that updates within our operational database automatically synced with designated outreach workflows in our email service platform without manual intervention. Lifecycle Workflow Architecture, mapped, designed, and deployed automated lifecycle sequences, including customized onboarding streams for prospective biotech partners, routine partner updates, and event-driven notifications.Responsive Template Design, built a library of modular, mobile-responsive HTML email templates engineered around our corporate visual identity and regulatory guidelines.Deliverability & Database Hygiene, cleaned our legacy contact database to eliminate soft bounces, updated routing records, and configured technical domain records across our active send domains.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Primary Inbox Delivery, resolving underlying authentication protocols and purging stale entries eliminated prior spam-filtering barriers, ensuring technical updates and routine partner correspondence routinely landed in direct executive inboxes. Onboarding Efficiency, the automated onboarding workflows provided clear procedural documentation to newly onboarded biopharma clients, which led to a noticeable decline in basic system inquiry tickets sent to our business operations team. Partner Portal Login Consistency, following the rollout of periodic digest communications, our account managers reported a consistent, steady uptick in monthly account logins and portal interactions from current partner teams. Internal Resource Savings, delegating the system integration setup and template development tasks saved our internal IT and digital teams significant engineering hours, allowing them to remain focused on our core software architecture.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was disciplined, structured, and punctual. Day-to-day items and technical adjustments were handled asynchronously through Slack, while broader development milestones were tracked using Trello boards. Excelohunt adhered closely to every scheduled deadline. When our team requested technical modifications to data handling parameters to match internal compliance standards, their engineers responded promptly and adjusted the API workflows without delaying the deployment timeline.

What was your primary form of communication with Excelohunt Infotech Pvt. Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

Their balance of backend integration expertise and front-end execution was noteworthy. Many specialized marketing vendors focus solely on template design or copy, but Excelohunt was comfortable working alongside our IT leads to configure server webhooks and domain records while simultaneously delivering structured, professional layouts.

Are there any areas for improvement or something Excelohunt Infotech Pvt. Ltd. could have done differently?

During the initial phase of the project, there was a brief calibration period as their team adapted to our specialized life sciences terminology. A few initial template drafts required structural revisions to align with our precise corporate voice. However, after establishing a shared documentation key during week two, their team adapted quickly, and subsequent deliverables required minimal adjustments.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of General D2C Brand

Describe what your company does in a single sentence.

I lead marketing for an ecommerce brand built on Shopify. We sell our products to customers across several markets, and I own our marketing, including our relationship with our email partner.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish?

• Set up and optimize all core Klaviyo automated flows* including Welcome, Abandoned Cart, Browse Abandonment, Post Purchase, and Winback to recover lost revenue.
• Turn email into a consistent, high-performing revenue channel* by planning, designing, and scheduling regular campaigns and improving segmentation.
• Completely outsource email marketing management* so our internal team could focus on other areas while a specialist team handled strategy, execution, and optimization.

SOLUTION

How did you find Excelohunt Infotech Pvt. Ltd.?

• Online Search
• Clutch Site

Why did you select Excelohunt Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Excelohunt Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was to fully manage our email marketing on Klaviyo for our Shopify ecommerce brand. 

Key deliverables included:

1. Klaviyo Account Audit- Full review of existing setup, lists, segments, and performance.

2. Automated Flow Setup - Built and launched core flows: Welcome Series, Abandoned Cart, Browse Abandonment, Post Purchase, and Winback.

3. Campaign Management- Planned, designed, wrote copy, and scheduled the weekly/monthly campaign calendar.

4. Segmentation & List Growth - Managed audience segmentation and targeting for better personalization.

5. Design & Copy - All email templates, banners, and copy were created by their team to match our brand.

6. Testing & Optimization - Ongoing A/B testing and performance optimization to improve open rates, click rates, and revenue.

The goal was to make email a dependable revenue channel and they owned the entire execution end-to-end.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Email has become one of our most reliable revenue channels. Our automated flows now recover sales we were previously losing, and our campaigns consistently perform well and drive repeat purchases. More than anything, email finally runs like a proper system rather than something we scramble to keep up with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is excellent and their communication is genuinely top notch. We stay in close contact, they stick to the calendar, and everything is delivered on time. Whenever we have had a last minute request or a product launch, they have handled it smoothly, and their responsiveness stays fast regardless of any timezone difference.

What was your primary form of communication with Excelohunt Infotech Pvt. Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most is how specialized and capable they are. This is not a general agency treating email as an afterthought. They know Klaviyo inside out, they understand Shopify ecommerce, and they are genuinely one of the best email marketing agencies we could have partnered with. They work like an extension of our own team.

Are there any areas for improvement or something Excelohunt Infotech Pvt. Ltd. could have done differently?

Honestly, very little. If anything, the initial onboarding took a bit of coordination on our side to gather all our assets and access, but once that was done everything ran seamlessly.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Trac Healthcare, a pharmaceutical company that manufactures and supplies a wide range of medicines. We offer PCD pharma franchise and third-party manufacturing services across various specialty divisions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish for Trac Healthcare?

We hired Excelohunt Infotech Pvt. Ltd. to build a more structured and effective email marketing system for our company. Our main objectives were to segment our distributor and PCD franchise database, automate lead nurturing and follow-ups, re-engage inactive customers, and communicate new product launches, promotional schemes, and company updates more consistently.We also wanted professionally designed emails, improved deliverability, and measurable campaign reporting so we could identify which communications were generating inquiries, engagement, and repeat business. These objectives aligned with Excelohunt Infotech Pvt. Ltd.’s stated services in strategy, automation, segmentation, design, deliverability, and analytics.

SOLUTION

What was the scope of their involvement?

Excelohunt Infotech Pvt. Ltd. has handled the end-to-end email marketing setup and management for our company. The scope has included understanding our customer and distributor database, creating a structured communication strategy, and improving how we promote products, schemes, company updates, and business opportunities through email.The main deliverables have included:Overall, Excelohunt Infotech Pvt. Ltd. has functioned as an outsourced email marketing team and managed both the strategic and execution-related aspects of the project.

What is the team composition?

We’ve worked with 2–5 teammates from Excelohunt Infotech Pvt. Ltd.

How did you come to work with Excelohunt Infotech Pvt. Ltd.?

We found them through an online search, a referral, and the Clutch site. We chose them over other options because they had high ratings, their pricing fit our budget, they were referred to me, and their company values aligned with ours.

How much have you invested with them?

We’ve spent around $40,000.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Excelohunt Infotech Pvt. Ltd.’s project has delivered measurable improvements in our email marketing performance. We’ve seen better email open and click-through rates, increased engagement from our distributor and customer database, and more inquiries from promotional campaigns. Automated follow-up and re-engagement emails have also helped us reconnect with inactive customers and improve repeat communication. Overall, the project has made our email marketing more organized, consistent, and performance-driven.Over the course of the project, our average email open rate has improved from approximately 18% to 29%, while the click-through rate has increased from around 1.5% to 3.8%. We’ve also observed an estimated 20%–25% increase in campaign-generated inquiries and better engagement from previously inactive customers.Moreover, we’ve tracked unsubscribe rates, inactive-customer re-engagement, and repeat engagement. The unsubscribe rate has reduced from approximately 0.8% to 0.3%, indicating that the emails have become more relevant and better targeted.The re-engagement campaigns have helped reactivate around 15%–20% of previously inactive contacts, while repeat engagement from existing customers has improved by approximately 12%–15%. We’ve also noticed better database quality because invalid and unresponsive email addresses have been regularly cleaned and segmented.Additionally, we’ve tracked the commercial impact of the campaigns. Email-attributed inquiries have increased by approximately 20%–25%, while revenue generated from email-led promotions has improved by around 15%–18% during the engagement period.We’ve also seen a reduction in manual follow-up time because several customer communication workflows have been automated. We haven’t used a formal customer satisfaction score, but feedback from our sales team has indicated that customers are responding more positively to the clearer and more relevant communications.

How did Excelohunt Infotech Pvt. Ltd. perform from a project management standpoint?

Excelohunt Infotech Pvt. Ltd.’s project management has been well-organized and reliable. They’ve established clear timelines, shared regular progress updates, and been responsive whenever we’ve requested changes or clarification.Most deliverables, including campaign planning, email designs, automation setup, and performance reports, have been completed within the agreed timelines. Minor revisions have been handled promptly and haven’t materially delayed the project. Overall, they’ve delivered on time and maintained good communication throughout the engagement.

What did you find most impressive about them?

What has impressed us most about Excelohunt Infotech Pvt. Ltd. is their ability to combine strategy, creative execution, and technical email automation under one team. They don’t simply send campaigns; they first understand our customer segments, communication needs, and business objectives before building the workflows.Their responsiveness and willingness to make quick improvements based on campaign performance have also stood out. The combination of personalized support, reliable execution, and data-driven optimization has made the engagement particularly valuable for us.

Are there any areas they could improve?

One area for improvement would be providing more frequent, simplified performance summaries for senior management. Their detailed reports have been useful, but a shorter dashboard highlighting the most important KPIs, commercial impact, and next actions would have made decision-making faster.They could also share campaign plans slightly earlier to allow more time for internal review. These have been relatively minor points, however, and haven’t significantly affected the overall quality of the engagement.

BACKGROUND

Please describe your company and position.

I am the Founder of Growth Apex

Describe what your company does in a single sentence.

We are social media agency 

We help bussines to grow online and generate qualified leads 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish?

• To setup end to end email marketing

SOLUTION

How did you find Excelohunt Infotech Pvt. Ltd.?

Online Search

Why did you select Excelohunt Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Excelohunt Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Excelohunt managed our email marketing initiatives end-to-end. Their work included campaign strategy, email design, copy coordination, audience segmentation, campaign execution, reporting, and ongoing optimization. They acted as an extension of our team and helped us build a more structured email marketing process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement helped us create a more organized and performance-driven email marketing program. We saw improved campaign consistency, better audience targeting, higher engagement, and increased confidence in email as an important customer communication channel.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excelohunt was organized, proactive, and easy to work with. Communication was clear, deadlines were consistently met, and the team was responsive whenever priorities changed or feedback was needed.

What was your primary form of communication with Excelohunt Infotech Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their sense of ownership. They didn't simply execute tasks—they proactively brought ideas, recommendations, and strategic thinking to the table. It genuinely felt like working with an extension of our own team.

Are there any areas for improvement or something Excelohunt Infotech Pvt. Ltd. could have done differently?

Overall, we had a very positive experience. If anything, we would have welcomed even more frequent strategic brainstorming sessions because we found their recommendations valuable and actionable.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Synergetic Shipping Technologies, an IT company that provides advanced software solutions and compliance services to enhance efficiency, safety, and sustainability in maritime operations. We support ship owners and managers with tools for management, audits, training, and data-driven decision-making.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish for your maritime software solutions and compliance services?

We hired Excelohunt Infotech Pvt. Ltd. for customer retention and nurturing. We needed help automating the nurture sequence of our customers.

SOLUTION

What was the scope of their involvement?

Excelohunt Infotech Pvt. Ltd. managed our end-to-end email marketing initiatives. Their scope of work included email strategy development, campaign planning and execution, responsive email design, copy coordination, segmentation, automation setup, performance analysis, and ongoing optimization. They also helped improve our email engagement and ensured campaigns were aligned with our business objectives and brand communication goals.
Excelohunt Infotech Pvt. Ltd. primarily implemented and managed our email marketing infrastructure using Klaviyo. They handled audience segmentation, campaign deployment, automated email workflows, reporting dashboards, A/B testing, and deliverability best practices. They also worked with our e-commerce platform and customer data to ensure our email marketing activities were properly integrated and data-driven.

How did you come to work with Excelohunt Infotech Pvt. Ltd.?

We found them through an online search and a referral. We chose them over other options because they had high ratings, offered good value for the cost, and were referred to me.

What is the status of this engagement?

We worked together from June 2025–April 2026

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with Excelohunt Infotech Pvt. Ltd. resulted in noticeable improvements in our email marketing performance. We achieved higher open and click-through rates, increased revenue from email campaigns, and improved customer engagement through better segmentation and automation. Their efforts also helped us execute campaigns more efficiently and with greater consistency.
During our engagement, we observed approximately a 22% increase in email open rates, a 17% improvement in click-through rates, and email-generated revenue increased by around 28%. Beyond the numbers, Excelohunt Infotech Pvt. Ltd. also helped us build a more structured and scalable email marketing process.

How did Excelohunt Infotech Pvt. Ltd. perform from a project management standpoint?

Working with Excelohunt Infotech Pvt. Ltd. felt like having an extension of our own team. They were reliable, communicated clearly, and delivered what they promised within the agreed timelines. We always knew where things stood, and they were quick to address any questions or feedback.

What did you find most impressive or unique about them?

What impressed us most was how much they took off our plate. They managed the entire email marketing process end-to-end, allowing our team to focus on other priorities while still feeling confident that this channel was in good hands.

Are there any areas they could improve?

There wasn't anything significant that came to mind. As with any growing partnership, there are always opportunities to share more strategic recommendations and experiment with new ideas, but overall, the experience was very positive.