ETTE

BACKGROUND

Introduce your business and what you do there.

I’m the Director of Operations and Resources at Baumann Consulting. We provide sustainability and engineering consulting services for buildings, offering energy audits, design evaluation, commissioning, and performance monitoring to support a carbon-neutral real estate industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ETTE?

We needed help with our IT needs.

SOLUTION

What was the scope of their involvement?

ETTE has supported us with our IT needs and support for the last 20 years. They consistently deliver what they promise and support us in making the best IT decisions for our company with our values, timeline, and budget in mind. The team has handled our network setup numerous times with no issues. Moreover, they oversee our cybersecurity training, support us with our cybersecurity insurance renewals each year, and manage our helpdesk.

What is the team composition?

We work with 2–5 teammates from ETTE.

How did you come to work with ETTE?

ETTE was the IT company we used when I started working at Baumann. We’ve looked into other options over the years but always stayed with ETTE due to the fit, alignment, and consistent re-evaluation by ETTE to meet our needs.

How much have you invested with them?

We’ve spent a considerable amount of money with them.

What is the status of this engagement?

We started working together in June 2006, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ETTE’s work has resulted in much faster response times, quality follow-ups, and increased security.

How did ETTE perform from a project management standpoint?

ETTE does a great job managing their ongoing support desk with us as well as small and larger projects, including purchasing new laptops and purchasing and installing new server equipment in three offices. Regarding communication, we use virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

ETTE is very personable, down to earth, and easy to talk to and work with.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Operations of Waxman Strategies

Describe what your company does in a single sentence.

Waxman Strategies is a mission-driven public affairs consulting firm that provides strategic policy, advocacy, communications, and coalition-building services to organizations working to advance public health, environmental sustainability, and social impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ETTE to accomplish?

• Maintain a reliable, secure, and efficient IT infrastructure that supports our hybrid workforce and daily business operations.
• Strengthen our cybersecurity posture through proactive monitoring, employee training, risk mitigation, and data protection.
• Provide responsive technical support and strategic guidance as our organization’s technology and operational needs evolve.

SOLUTION

How did you find ETTE?

Online Search

Why did you select ETTE over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ETTE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ETTE serves as our outsourced managed IT and cybersecurity partner, supporting our approximately 30-person hybrid workforce.
The scope of work includes day-to-day help desk support; employee onboarding and offboarding; device procurement, configuration, maintenance, monitoring, and software updates; Microsoft 365, email, OneDrive, network, and account administration; cybersecurity monitoring, endpoint protection, employee training, and risk mitigation; data backup and recovery support; and strategic technology planning.
Key deliverables include timely resolution of technical issues, secure and properly configured employee devices and accounts, proactive system maintenance, strengthened cybersecurity controls, clear guidance on emerging risks and technology changes, and ongoing recommendations to support operational continuity and evolving business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement has produced measurable improvements in both service delivery and cybersecurity. Through June 10, 2026, ETTE managed 86 service-desk requests—including a major onboarding wave supporting 43 users—and closed 81, representing a 94% resolution rate. Of the 72 satisfaction surveys triggered, there were zero low-score escalations, resulting in a reported 100% satisfaction signal.
ETTE also helped improve our Guardz cybersecurity score from 76 to 85, exceeding both the recommended minimum of 80 and the industry benchmark of 77. During one two-week reporting period, its web-filtering and endpoint-protection tools analyzed 694,230 requests and blocked 4,180 potential threats, including phishing and malware activity.
ETTE has also strengthened our operational visibility by maintaining an inventory of 26 devices, identifying unsupported systems and overdue replacements, and helping us establish clearer technology, licensing, and device-lifecycle priorities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ETTE manages the engagement through a structured ticketing system, clear prioritization, regular follow-up, and periodic business reviews that provide visibility into performance, security, and upcoming technology needs. They have consistently delivered time-sensitive items on schedule and communicated proactively when a request required additional coordination, information, or a longer-term solution.
Their team is responsive, accessible, and flexible, particularly when urgent issues arise, and they take the time to understand our operational needs, explain technical matters clearly, and adjust their support as our priorities evolve.

What was your primary form of communication with ETTE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Before ETTE, our IT environment was largely reactive, we addressed issues as they surfaced, but lacked the visibility, clear ownership, and forward planning we needed from a true managed service provider.
Since ETTE took over, we have gained a responsive partner that manages requests through a structured help desk, communicates clearly, delivers time-sensitive work reliably, and uses regular business reviews to help us anticipate risks and priorities. The biggest difference is that we no longer feel like we are simply calling IT when something breaks; we now have a team actively helping us manage, protect, and strengthen our technology environment.

Are there any areas for improvement or something ETTE could have done differently?

ETTE has been a responsive and dependable partner, particularly in managing day-to-day support needs and urgent technical issues. As with any ongoing partnership, there is an opportunity for both teams to maintain greater visibility into longer-term initiatives when immediate needs, internal decision-making, or organizational priorities cause timelines to shift.
A shared action tracker with clear ownership, updated target dates, and noted dependencies could help both sides sustain momentum and accountability. Overall, ETTE has remained flexible, collaborative, and willing to adjust alongside our evolving needs.

BACKGROUND

Please describe your company and position.

I am the VP of Finance of Public Justice

Describe what your company does in a single sentence.

We're a nonprofit. We connect high-impact litigation with strategic communications, and the strength of our partnerships to fight these abusive and discriminatory systems to win social and economic justice.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ETTE to accomplish?

• Migrate a traditional legacy file server to a Sharepoint instance

SOLUTION

How did you find ETTE?

Referral

Why did you select ETTE over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ETTE were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our outsourced IT consultant played an instrumental role in transitioning our internal file management system from a legacy server-based infrastructure to a modern SharePoint environment. They led the entire migration process, starting with a thorough assessment of our existing file structures and identifying opportunities to streamline organization and access permissions. The consultant developed a detailed migration plan that minimized disruption to daily operations, executed the transfer of files with careful attention to preserving metadata and folder hierarchies, and configured SharePoint sites and libraries to align with our departmental workflows. They also provided comprehensive training sessions for staff, created user guides tailored to our team's needs, and established ongoing support to address questions during the adjustment period. This transition has significantly improved our team's ability to collaborate, access files remotely, and maintain version control, while also laying the groundwork for deeper Microsoft 365 integration across the organization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All users were successfully migrated after cleaning up complex legacy file share permissions. This was done over an extended period of time to ensure little to no downtime during working hours.s were

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was methodical, transparent, and consistently reliable. Throughout the SharePoint migration and other IT initiatives, they delivered all major milestones on time and communicated proactively if any adjustments to the timeline were needed. They provided clear project plans with defined phases, deliverables, and checkpoints, which made it easy to track progress and understand what to expect at each stage. Their responsiveness to our needs, combined with their ability to keep projects moving forward on schedule, gave us confidence that our IT infrastructure was in capable hands.

What was your primary form of communication with ETTE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They consistently demonstrate strong expertise across our systems and quickly diagnose and resolve issues that would otherwise cause significant downtime. Rather than waiting for problems to escalate, they regularly check in, provide updates, and flag potential concerns before they become critical. When issues arise, they're quick to respond and work efficiently to minimize disruption to our team's work. They explain technical concepts in accessible language, helping our staff better understand and use our systems confidently.

Are there any areas for improvement or something ETTE could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am an executive at Columbia Lighthouse for the Blind

Describe what your company does in a single sentence.

Serving people of all ages who are blind or visually impaired for over 125 years Since 1900, Columbia Lighthouse for the Blind has been dedicated to helping the population impacted by blindness or visual impairment in the greater Washington region overcome the challenges of vision loss. Our work enables people of all ages who are blind or visually impaired to remain independent, active, and productive in our society.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ETTE to accomplish?

• DFARS-aligned server environment across its headquarters and a satellite site.

SOLUTION

How did you find ETTE?

Referral

Why did you select ETTE over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ETTE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Windows Server licensing 
• Computer reset work 
• Microsoft Government Azure Portal Access 
• Microsoft Office licensing (Microsoft 365 non-profit) 
• Houston Firewall Setup 
• Final documentation delivery to CLB 
• Remote Workers which significantly changes the scope of your security plan and technical implementation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

design, implement, and document a new on-premises information technology environment (the "Environment") to support CLB's performance of the Government Contract.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deliverables were on time with excellent communication through Calls, Web Meeting, Onsite meetings and status updates. The enviornment is working perfectly. 

What was your primary form of communication with ETTE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their keen ability to adapt to any size or environment to scale as well as their exquisite communication and step by step explanation of process implementation. 

Are there any areas for improvement or something ETTE could have done differently?

Nothing comes to mind here.