Engipulse

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Mindy Support

Describe what your company does in a single sentence.

We provide AI datasets, Data Annotation, and AI-powered Customer Support services for Fortune 500 companies. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Engipulse to accomplish?
We are undergoing a significant internal transformation in our company. As a part of that journey, we have to develop a number of digital prodcuts and integrate them in our ecosystem.

SOLUTION

How did you find Engipulse?

Referral

Why did you select Engipulse over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Engipulse were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Engipulse to build our internal data labeling tool at the first place. It went well and we extended our cooperation. 
They've recently deployed and fine-tuned our own on-premise LLM that we use in production already. 
Currently, besides occasional support and tech advisory to our internal IT Engineering team,we're workijg on the roadmap for our next project - building customer-facing mobile and web app aimed to organize and automate LLM training process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to the top-level engineers and solid management from Engipulse side, during our 1-year engagement, we have developed:

• fully funtctional and stable data labeling platform that is better than open-source and other options on the market;
• implemented our internal generative AI solution on-premise;
• a plan for our new product implementation for the next half a year and going forward. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager was very structured and proactive. She acted as our eyes and hands on Engipulse's side. She was always on time with project reporting and managed our expectations well. We had several delays, mainly caused by third parties. Those were communicated in advance. We used Email, Slack, and Google Meet for communication, Jira and Notion for backlog management, and Google spreadsheets for documentation exchange. We used Github as a code repository and versioning system.

What was your primary form of communication with Engipulse?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They felt a sense of ownership—they treated our projects as their own. They have a transparent billing model and a straightforward, reasonable contract structure. Also, they have real expertise in AI and MLOps, which is hard to find in today's noisy market. 

Are there any areas for improvement or something Engipulse could have done differently?

We haven't discovered anything that needs improvement. Our experience was just fine, and we continue our collaboration with Engipulse.