Empat

BACKGROUND

Please describe your company and position.

I am the CEO, Founder of Dental Care

Describe what your company does in a single sentence.

My name is Yaroslav Zablotskyy and I’m CEO and Founder at Dental Care Offices and Dental clinics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• We hired Empat as a team of creative professionals with experience in mobile development for building application in native languages Swift and Kotlin..
• They implemented our design concepts
• Empat incorporated AI engine into the mobile development process

SOLUTION

How did you find Empat?

For the past five years, we have worked on various web projects. So we just expand our collaboration

Why did you select Empat over others?

• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Empat were assigned to this project?

14

Describe the scope of work in detail. Please include a summary of key deliverables.

We started the project from the Discovery Stage, aiming to create a Mobile App for both iOS and Android using native languages Swift and Kotlin. The Empat team handled Design, Development, and QA, successfully implementing key features like doctor's recommendations, a smart AI tracker, and personal recommendations based on AI engine.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have surpassed our expectations: 3x increase in clinic re-visits, 80% of our clients use app, and a 50% boost in goods sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our cooperation on this project started from the discovery stage, which allowed us to gain a deep understanding of our chosen industry, the competition and other relevant aspects. This thorough research has led us to define our specialty and pinpoint the offerings for our target audience. 

We have 1 Product Manager with excels at attentive communication, 1 Project Manager, 2 iOS and 2 Android developers, 2 Backend Developers, 2 QA Managers, a UI/UX Designer with a keen eye for user-centric design, a DevOps specialist, and a Content Creator. We have been working in a close collaboration in one office during the first 3 month to dive deeper into all of the details. 

After that we have weekly call with the team, and daily communication on other platform. Throughout our extended period of collaboration, I can confidently say that we have developed a strong bond with them, considering them not just as business partners but as friends.

What was your primary form of communication with Empat?

In-Person Meeting

What did you find most impressive or unique about this company?

They became a part of our team because of their approach to work and mutual support. In return for their commitment, we give a special discount to each member of the Empat. We look forward to continuing our cooperation with them in the future.

Are there any areas for improvement or something Empat could have done differently?

We couldn't be more satisfied with our collaboration with Empat, as they have consistently demonstrated a deep understanding of our customer's needs. Their swift implementation of ideas, always meeting deadlines, has been truly impressive. 

Thanks to their exceptional work, we now have a comprehensive ecosystem of products that meet our customers' demands. Looking ahead, we are optimistic and hopeful that we will have the opportunity to collaborate on other projects in the future.

BACKGROUND

Please describe your company and position.

I am the Lead marketing manager of Xpand Ukraine

Describe what your company does in a single sentence.

Xpand is a product and service software development company assisting organizations around the globe in handling their Microsoft Dynamics ERP and CRM systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Developed Landing page for own product
• Provided consultation and recommendation how to improve user experience on a landing page

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Developed the landing page according to the brief and integrated it into CMS. 

2. Integrated the plugin for cookies according to compliance requirements. 

3. Bug fixing that appeared during the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They were highly involved in the project and advised the best solution for implementation for our case. The design was proposed and approved very quickly. It was a nice bonus that the team provided relevant comments and offered exactly what we needed, rather than imposing unnecessary services. We were impressed with the client-oriented approach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Some stages of the work lasted a little longer than previously agreed. This was partly due to delays on our part, but also on the executive partner's part.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was particularly impressed with their client-oriented approach and easy and fruitful communication. It was a pleasure to work on the project!

Are there any areas for improvement or something Empat could have done differently?

It would be nice to improve the accounting side of the project and manage it more properly.

BACKGROUND

Please describe your company and position.

I am the Founder of Circleup

Describe what your company does in a single sentence.

Making it efficient to maintain personal relationships. Unlike having to think whom to meet, where to meet, and when to meet → we streamline the process. As a result, it makes people happier and healthier.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Software Development, UI Design, QA, Project Mgmt, Maintenance

SOLUTION

How did you find Empat?

Upwork

Why did you select Empat over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat took over after a failed MVP development. They brought the product to usable and distributable software. Eversince we develop the application further. Empat is responsible for project management, front end, backend, mobile, web, quality assurance, and UX/UI design Only requirements engineering is with another partner in this setup. Further development is ongoing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Bi-weekly sprints with 1-2 releases per month.
• MVP successfully delivered.
• Committed team and responsive; they take ownership and are keen to make our project a success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They take critics seriously and changed the project manager after we had initial difficulties to align and deliver on time. The situation has quickly improved and we have a very communication efficient process now. Everything is managed with Jira and slack in terms of communication and planning.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The personal commitment of the leadership team. Taking ownership and responsibility. They are humble people and always look for a positive outcome.

Are there any areas for improvement or something Empat could have done differently?

Sometimes effort estimations could be better. Some engineers tend to be too optimistic with larger epic's.

BACKGROUND

Please describe your company and position.

I am an executive at Monitree App Ltd.

Describe what your company does in a single sentence.

Financial wellbeing app for healthcare staff.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Develop our MVP within 4 months

SOLUTION

How did you find Empat?

• Online Search
• Clutch Site

Why did you select Empat over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• We wanted a gamified and engaging financial wellbeing resource for our MVP. 
• This involved developing an animated feature that linked to our financial guides, so users would receive a visual reward for completing certain tasks. 
• We also wanted to be able to autonomously upload information to the app ourselves via a CRM system. 
• Aside from app development, we asked Empat to also develop us a basic website for the business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We conducted our own market research (post-launch of the MVP) and we were delighted that our users found the app very engaging and user friendly which were our main objectives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat delivered both the app and website on time, in fact the app was actually completed slightly earlier than expected. Communication with the team was excellent, very responsive staff via email/Slack/video calls.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by their honesty and professionalism. Throughout the process, we found Empat to be very open and upfront which was an important factor in choosing them as our developer.

Are there any areas for improvement or something Empat could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Bioinformatics Engineer & Product Owner of an other industry company

Describe what your company does in a single sentence.

We create software tools that integrate genomics, big data, and complex bioinformatics to discover and visualize knowledge networks that help scientists understand gene behavior and their relations to complex traits in plants, animals, and humans.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Rebuild, from the ground up, our KG visualisation platform

SOLUTION

How did you find Empat?

• Online Search
• Clutch Site

Why did you select Empat over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our team recently embarked on a collaborative venture with Empat to meticulously reconstruct and improve a significant part of our software platform. The objective was to increase its ease-of-use, productivity, capabilities, and adjustability. This comprehensive project encompassed tasks like updating dependencies, conceiving new iconography, incorporating latest design trends, and developing new features like table view. 

One of the substantial enhancements in the upcoming version is an enhanced visual rendering capability that supports user-configurable icon packs, allowing users to tailor their visuals according to individual preferences. In our effort to offer exhaustive network analysis, the platform now enables users to introduce more node or edge types at both local and global scales. This increases the capacity for detailed exploration of nodes and edges at varying scales. 

Interaction with the platform has also been augmented through the deployment of innovative multi-selection tools, such as the lasso and shift-click functionalities. This grants users an elevated level of control over their data selections. Additionally, the information box has been redesigned for improved user interaction, providing clearer and more pertinent information about nodes and edges. 

Other noteworthy advancements include refined search functionality, options for exporting visual data along with a legend, capabilities to remove disconnected nodes, and the provision to restore the data view to its original state post alterations. We believe that this collaboration with Empat has substantially improved our software platform, making it a more powerful and user-friendly tool for our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We hold ongoing weekly meetings with Empat, where we discuss progress and brainstorm together to ensure we build a quality product together. We measure success based on what was realistically accomplishable in the timeframe vs what is being presented.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat is very responsive on Slack. They deliver on time and ask the right questions. They have a good spread of knowledge and are able to allocate the right people to get the job done. Their project management takes several forms and a combination of joining the meeting and taking monthly feedback on Google forms takes place.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I particularly enjoy that the company is able to work with only basic guidance. They do not requite constant policing and seem to ask questions internally before asking us (unless it directly effects the product, in which case we discuss it either on Slack or in weekly calls).

Are there any areas for improvement or something Empat could have done differently?

A common trap in software development is to continune with a select piece of work without having planned thoroughly. This often happens because development can be unpredictable and problems arise "out of the woodwork". 

It could be nice to see a list of "upcoming problems" at times, to give us time to brainstorm and help - but generally this is our own fault in a way, too. I must stress that this is a minor, and it is normal for software development to require much brainstorming throughout the project. I therefore consider it a minor.

BACKGROUND

Please describe your company and your position there.

My name is Oksana, and I’m the project manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

Empat was hired to create the best website for our company. They worked on it right away, guiding us throughout the process while ensuring we incorporated all our design requirements.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had previously communicated with the company's CEO, and when the time came for development, we knew Empat is the right agency to contact.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Empat handled the development efforts of our Webflow website. There were multiple pages with interactions and animations tools. Things got done on time. I was happy with the fact that my PM was available to us each week, we received weekly progress reports. That helped me know where we were and what direction we were going in.

Empat performed admirably because they were extremely organized and kept excellent track of everything. We used Slack as our primary communication tool, and we held weekly calls throughout the project.

How many people from the vendor's team worked with you, and what were their positions?

To get the project started, we met with the CEO. The project was then handed over to the Project Manager, Webflow Developer, Web Developers, and QA testers. They also provided SEO services for us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is been solid and stable. Empat developed it quickly to get us up and running fast. Our major goal was to enhance the user interface and experience on our website which was achieved successfully.

Describe their project management style, including communication tools and timeliness.

We have worked with other agencies in the past, but we have never seen such enthusiasm and professionalism as this team has displayed throughout the project. The project was handled with great care and attention to detail, which was very impressive.

What did you find most impressive or unique about this company?

I appreciate how the team organizes and structures its work. Particularly, they are always available to listen to our feedback and implement everything we want to see on our website.

Are there any areas for improvement or something they could have done differently?

Everything was very smooth so we are very satisfied with the outcome.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a news media portal working in Ukraine for Ukrainian and English-speaking audiences. We write about the military and get around 10,000 visitors to our portal daily.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We wanted to raise money for the Ukrainian army and build a website where people could enter orders and donate money.

SOLUTION

What was the scope of their involvement?

Empat developed our fundraising website and integrated a payment system. We gave them our idea, and they developed everything else, including the strategy, design, internal logic, and functionality. They built the front- and backend and services such as mail capabilities. 

The team designed and developed a site map and an internal CRM system where we can manage orders. They contacted a payment system and implemented it on our website. Users can make orders on our site. Empat used Figma for the designs, PHP and Laravel for development, and an existing CRM framework. They launched the site’s MVP. Additionally, Empat did some SEO work on the site. 

What is the team composition?

We worked with the founder and a project manager he recommended. The project manager also acted as a product manager and served as our connection with the developers. 

How did you come to work with Empat?

The founder is my friend, and we’ve worked with them for the past eight years. We chose Empat for this project because we knew they worked well. We were sure they would do their best and deliver a good product. 

How much have you invested with them?

We spent around $12,000–$13,000. 

What is the status of this engagement?

This project lasted from May–June 2022. However, we’ve been working with Empat since 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Empat’s work, our site’s conversion rate increased. They used Google Analytics and another tool to track our conversions. The team knew how to launch a product fast and was very responsible. 

How did Empat perform from a project management standpoint?

I was satisfied with their project management. We appreciated that they weren’t just responsible for the project; they also handled product management. 

We used Slack, where Empat invited me into their workspace. As for project management, we used Jira, where I connected with the developers and designers and could see the tasks and their status. We used Confluence for the documentation, Google Calendar for scheduling, and Google Meet for meetings. 

What did you find most impressive about them?

I appreciated that I could trust Empat; I only needed to give them my ideas, and they were responsible for everything else. They covered everything needed to make the project great, from project management to design to development, so I didn’t need to spend much time on it. 

Are there any areas they could improve?

They could improve their statistics tracking. Since they launched the project in only two-and-a-half weeks, they hadn’t tracked enough statistics. However, they improved it, and now we’re equipped to make business decisions with the data.

BACKGROUND

Please describe your company and your position there.

I am a Product & Digital Marketing Manager of a SaaS Data & AI Product. We are developing a Data Science & Machine Learning platform to accelerate Data & ML projects into production.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

Our previous website was created on PHP, so we were looking for a solution that would allow our marketing team to manage the website themselves

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted 5 vendors. Our main criterias were the time of delivery and technical expertise.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After a kick-off meeting, we defined tools and technologies stack (WordPress & Gutenberg) for website development. The website design was delivered only one week later, so Empat's team immediately started a dev phase. For this project, we had four key dates: design, development of the first and second website phases, deployment of the website

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our primary contact throughout the process

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As it is an ongoing project, we are waiting for the first results in January

Describe their project management style, including communication tools and timeliness.

We had weekly syncs with our project manager and everyday communication to clarify the ongoing process.

What did you find most impressive or unique about this company?

Their reactivity and the quality of the services are impressive.

Are there any areas for improvement or something they could have done differently?

More detailed project planning sometime may be crucial for EU-based companies.

BACKGROUND

Please describe your company and your position there.

I’m CEO and Founder of Konteyner. A craft beer delivery&app for pubs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

I came up with an idea to create an application, with the main functionality of finding pub & brewery near your location, ordering your favorite craft beer, implementation of a loyalty system and community as well as possibility to track the order.

SOLUTION

How did you select this vendor and what were the deciding factors?

We’ve been working with Empat before, so we were sure in their work style and knowledge in app development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Empat assigned us a project manager and a team for this project. They started with research and a wireframe to prototype. After our approval on design and flow, the development stage was started. They give us test builds to check the flow every week during the development stage. Every build that was sent was tested by their QA team, and they always deliver bug-free solutions. Key deliverables for this projects were Android and iOS apps, that was developed using Java/Kotlin for Android and Swift for iOS.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with the dedicated manager. My project team consisted of the following positions:

• UI/UX Designer
• Business development manager
• Backend development
• iOS development
• Android development
• Frontend development
• DevOps
• QA/QC

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We're still waiting for the outcome because it was just released. But so far, we are very satisfied with the deliverables.

Describe their project management style, including communication tools and timeliness.

Empat did an excellent job managing the project. They were always available and quick to resolve any issues I had. The project was well defined from the start, and everything was well communicated. We kept track of all their tasks, which ensured that the project's progress was transparent. We mostly communicated via Slack and Google Meet.

What did you find most impressive or unique about this company?

Project completed on the given deadline and with a given budget. We are very satisfied with the quality of the delivered solution so far.

Are there any areas for improvement or something they could have done differently?

No, not in this case. I am very happy with everything.

BACKGROUND

Please describe your company and your position there.

I’m CEO of a service that helps people take care of their teeth.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

We hired Empat to develop and code a custom website for our business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've worked with Empat for several years and on several projects. We worked with them on medium-size and large-size projects. They are always my go to solution for web and app development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Empat provided us with a high-quality development in a flexible arrangement. They built a WordPress website for our company. A lot of their work for us is PHP-based, but they also use JavaScript, HTML, and CSS.

How many people from the vendor's team worked with you, and what were their positions?

There were approximately 10 different people who worked with me on this project, with one key project manager who oversighted the project and kept us on track.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With Empat I know we are going to finish projects on time because their development schedule is quite rapid and on-time. The clients loves this website and we received lots of positive feedback.

Describe their project management style, including communication tools and timeliness.

We had a kick-off meeting to discuss the work requirements. Empat then came back with their plan for implementation and timelines. We agreed on this. Once the project commenced we had regular meetings and Empat kept us fully up to date with progress through a shared project management software. Regular meetings were also held via GoogleMeets. I always communicated with a dedicated project manager assigned to me. In this case, he was very helpful, attentive and supportive from start to finish.

What did you find most impressive or unique about this company?

The communication was fantastic — it was timely, clear, and detailed. They worked hard to understand my requirements, to check-in, to provide examples, and to ensure we understood the stage the project was at at all times.

Are there any areas for improvement or something they could have done differently?

For the purposes which we are working together, I cannot think of any areas where improvements need to be made.