Email Kong

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce company that sells pet products directly to consumers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Email Kong?

We needed help increasing our returning customer rate and handling all our email operations.

SOLUTION

What was the scope of their involvement?

Email Kong handles all our email flows, including welcome emails and retargeting emails for previous customers. The team also manages our email campaigns and creates email content and designs.

What is the team composition?

We work with 2–5 teammates from Email Kong.

How did you come to work with Email Kong?

Email Kong was referred to me.

What is the status of this engagement?

We started working with Email Kong in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen an increase in revenue from emails directly associated with Claviyo, the email platform, and our return customer rate percentage. Our return customer rate was around 6%–7%, and now it’s closer to 15%.

How did Email Kong perform from a project management standpoint?

Email Kong delivers on time. We communicate via virtual meetings, email, and messaging apps.

What did you find most impressive about them?

Email Kong has been able to get a lot of Trustpilot reviews through our email flow, which has been great.

Are there any areas they could improve?

No, there aren’t any.