Elite Digital Agency

BACKGROUND

I am the CEO of Brown & Cohen Communications & Public Affairs Inc.

Public relations, agency

OPPORTUNITY / CHALLENGE

• Maintain a professional, modern digital presence that reflects Brown & Cohen’s expertise, capabilities, and reputation while presenting the brand in the strongest possible way.
• Use the website as a key marketing and credibility tool to showcase services and experience, engage prospective clients, and support new business inquiries.

SOLUTION

Referral

• High ratings
• Great culture fit
• Referred to me

2-5 Employees

Elite supports Brown & Cohen with ongoing digital strategy and technology services. Our work has included website design and development, hosting, maintenance, security, content and website updates, ongoing enhancements, and technical support. We also manage and support the company’s Google Workspace environment. Our role is focused on maintaining a professional, reliable digital presence that effectively represents the Brown & Cohen brand and supports its ongoing business development efforts.

RESULTS & FEEDBACK

Monitor website traffic, engagement, contact inquiries, and other indicators that prospective clients are finding and interacting with the firm online.

Maintain a secure, reliable, and up-to-date website with strong uptime, usability, performance, and ongoing technical support.

The team always meets deadlines are always available and addresses any of our issues or concerns at any time

Email or Messaging App

The team always looks at our individual needs and finds workable solutions to any challenges

None that I can think

BACKGROUND

Please describe your company and position.

I am the Camp Director of JCC of Greater Pittsburgh

Describe what your company does in a single sentence.

We have a variety of programmings that serve our community from infant to 100 (or older!).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elite Digital Agency to accomplish?

• Support the Camp team to learn how to update and edit/create pages on their own.
• Create an engaging, easy-to-use website that serves current camp families and strengthens the camp’s connection with the broader community.
• Attract prospective camp families, clearly communicate the camp experience, and support inquiries and registrations through a strong digital presence.
• Continuously improve and maintain the website so it remains secure, reliable, current, optimized for search, and responsive to the camp’s evolving needs.

SOLUTION

How did you find Elite Digital Agency?

They had worked with a previous employee of our organization

Why did you select Elite Digital Agency over others?

• Pricing fit our budget
• Referred to me
• Communication was incredible

Describe the scope of work in detail. Please include a summary of key deliverables.

Initially it was helping us develop our website, then it became a whole lot more, which including advising us on SEO optimization, teaching new team members how to edit on their own, consulting with us on new page ideas (and then building out those ideas).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Strong website engagement and continued generation of inquiries and interest from prospective camp families.

Improved organic search visibility and an increasingly useful content experience through ongoing SEO, content updates, and new page development.

Consistent website uptime, ongoing maintenance and security, timely platform updates, and a reliable user experience for families throughout the year.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Top notch project management. They excelled at communicating what they were doing and what they needed from us to do their thing.

What was your primary form of communication with Elite Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It sort of sounds like a broken record, but their communication and follow through.

Are there any areas for improvement or something Elite Digital Agency could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and communications co-director of Advancing Black Talent in Pharma (ABTiP), a nonprofit organization that supports the development and advancement of Black professionals in Canada’s pharmaceutical and life sciences industries through education, mentorship, networking, and advocacy for diversity and inclusion.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elite Digital Agency to accomplish for ABTiP?

As a nonprofit, finances and domain expertise are scarce resources, especially when broader community awareness and membership growth are key objectives for the organization to drive. Elite Digital Agency brings a very specific skill set and domain expertise in life sciences-focused digital and traditional marketing. The agency works with a considerable number of top-tier global life sciences companies, many of whom are community stakeholders that we also wish to build relationships with. For these reasons, and many more, we felt that Elite Digital Agency was the right partner for our organization.

SOLUTION

What was the scope of their involvement?

Elite Digital Agency is engaged with us in several ways, including helping us obtain nonprofit access to digital marketing tools and resources, such as the Google Grant; designing refreshed brand and marketing collateral, especially for use in digital channels (email, social media); and digital channel use audits and recommendations. The team has designed a refreshed ABTiP logo in recognition of our five-year anniversary, produced related brand collateral (e.g., social media and email templates, PowerPoint, and letterhead templates), and provided use guidance for our team members to employ when using these assets.

What is the team composition?

We work with 2–5 teammates from Elite Digital Agency.

How did you come to work with Elite Digital Agency?

We found them through networking. We chose them over other options because they were a great culture fit, their company values aligned with ours, and they had personal engagement.

What is the status of this engagement?

We started working with them in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Elite Digital Agency has refreshed our brand image and given it a cleaner, more modern feel. Although I don’t have quantitative data that suggests this at this time, we hope to see the results of this effort in the coming months, as the produced materials have just been put into use. Our organization's board is thrilled with the refreshed branding and related materials. We’re also very grateful to Elite Digital Agency for helping us secure the Google Grant funding, which should allow us to further drive both general awareness and event- and campaign-specific awareness.

How did Elite Digital Agency perform from a project management standpoint?

The Elite Digital Agency team works efficiently and promptly. We mainly communicate through virtual meetings.

What did you find most impressive about them?

Especially since this is nonprofit work, Elite Digital Agency has treated us just as professionally and diligently as they would any paying client.

Are there any areas they could improve?

I can’t think of anything for them to improve.

BACKGROUND

Please describe your company and position.

I am the Operations of Jolly Snacks Vending

Describe what your company does in a single sentence.

Jolly Snack supplies vending and coffee machines to businesses in Southern Ontario.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elite Digital Agency to accomplish?

• Lead Generation
• Brand Awareness

SOLUTION

How did you find Elite Digital Agency?

• Online Search
• Referral

Why did you select Elite Digital Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Elite Digital Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Elite Digital was responsible for the full marketing strategy, cross channel digital media including search, display, & social, conversion optimization, ad creative, analytics, and SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We needed highly qualified leads to help grow our business, and the team at Elite Digital exceeded our expectations. We established certain KPIs and targets, and right out of the gates the Elite team crushed them. They have helped to propel our business forward in so many ways. Best of all is that the leads are targeted and qualified, so we're not wasting time with leads that can't convert.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager at Elite Digital is awesome. Everything is tracked in such detail, that we always trust they will deliver on time and on budget. When they commit to something, they always get it done. They are the most reliable vendor we've ever worked with in the marketing space. Plus our Project Manager was also really friendly and great to work with.

What was your primary form of communication with Elite Digital Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The determination and drive to exceed our expectations were felt right out of the gates. We never felt like "just another client". Our client services team really did feel like an extension of our team. We often didn't know best practices, but the team took the time to explain everything and always made good suggestions. Our business is so different than the digital marketing world of Elite Digital, but we always feel like we're in good hands with trusted experts.

Are there any areas for improvement or something Elite Digital Agency could have done differently?

Keep doing what you're doing! My only regret is that I didn't start working with them sooner, as it took me a few tries before I found the long term agency partner we were looking for.

BACKGROUND

Please describe your company and position.

I am the Owner of Contact Coach & Program Development Consultant

Describe what your company does in a single sentence.

Youth Sports Reports provide an independent platform for families and coaches to share structured, verified feedback about their youth sport experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elite Digital Agency to accomplish?

• Build Matt’s profile as a trusted expert in youth sport development, coach support, and organizational alignment through strategic digital marketing and compelling thought leadership content.
• Generate qualified interest from youth sport organizations, boards, and leadership teams by using targeted content and digital strategy to move prospects from awareness to inquiries and consultations.

SOLUTION

How did you find Elite Digital Agency?

Referral

Why did you select Elite Digital Agency over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Elite Digital Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Elite supports us with digital strategy, lead generation, content strategy and content creation. Our work focuses on strengthening our positioning as an expert in youth sport development and organizational alignment, reaching relevant decision-makers, and turning audience engagement into qualified business opportunities. Services include strategic planning, messaging and positioning, campaign and lead-generation strategy, content ideation and creation, audience development, digital promotion, performance analysis, and ongoing optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Track growth in relevant website traffic, content engagement, audience reach, and interactions with Matt’s educational and thought leadership content.

Measure qualified inquiries, consultation requests, content or resource downloads, and other actions that move prospective organizations into Matt’s business development pipeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All work done by Robert and his group was first class, timely, easy to follow. Communication was professional and detailed. A website and social plan was created to our specifications that will allow us to be a top of mind business

What was your primary form of communication with Elite Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quick turnaround, impressive work, clear communication, detailed analysis and suggestions, price point made our project goals attainable

Are there any areas for improvement or something Elite Digital Agency could have done differently?

I have been immensely impressed with Elite's work thusfar

BACKGROUND

Please describe your company and position.

I am the Owner of Decorium

Describe what your company does in a single sentence.

Retail furniture

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elite Digital Agency to accomplish?

• Drive qualified traffic, customer acquisition, and sales through an integrated digital marketing strategy across paid search, social media, email, and other channels.
• Strengthen Decorium’s brand presence and keep the company top of mind through cohesive campaigns across digital, social, email, website, and traditional advertising.
• Provide an integrated marketing function that continuously evolves Decorium’s strategy, website, campaigns, creative, and customer communications to support long-term business growth.

SOLUTION

How did you find Elite Digital Agency?

Referral

Why did you select Elite Digital Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Elite Digital Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From site design to going live Robert and his team delivered on time and in budget a remarkable mobile freindly website with full e-commerce built in. Handled all digital marketing execution and have been with Robert as our advertising agency encompassing all mediums for 10 years now

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Track qualified traffic, conversions, revenue, ROAS, cost efficiency, and customer acquisition performance across Google and paid social campaigns.

Measure website traffic, user engagement, ecommerce activity, conversion performance, and the effectiveness of ongoing Shopify enhancements and content.

Monitor email engagement, campaign performance, audience growth, customer response, and overall engagement across Decorium’s digital and traditional marketing channels.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ontime

always available to hear feedback and collaborate

The team was very hands-on and attentive

What was your primary form of communication with Elite Digital Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

The people the relaxed approach and great ideas

Are there any areas for improvement or something Elite Digital Agency could have done differently?

Absolutely nothing 

BACKGROUND

Please describe your company and position.

I am an executive at Operations of company

Describe what your company does in a single sentence.

Provide recreational, educational, and social services for the community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elite Digital Agency to accomplish?

• Enhance digital marketing
• Drive registration / revenue
• Design and build our digital infrastructure

SOLUTION

How did you find Elite Digital Agency?

• Referral

Why did you select Elite Digital Agency over others?

• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed and built our our digital environment and completely managed strategy and implementation of our marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Implementation and support was key indicator in addition to sales and support targets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Responded to our changing needs on time. Was fast to adapt to our changing environment.

What was your primary form of communication with Elite Digital Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quality of work and innovation that helped us drive the way we do business.

Are there any areas for improvement or something Elite Digital Agency could have done differently?

NA