Edstem Technologies

BACKGROUND

Please describe your company and position.

I am the CEO of Plan B AI

Describe what your company does in a single sentence.

Plan b AI is a specialist consulting and delivery firm at the forefront of pioneering state and global enterprise AI initiatives, we leverage our practical experience to turn AI into a reality for our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edstem Technologies to accomplish?

• Edstem deployed a team of high‑calibre quality engineers to develop a range of AI initiatives, including the creation of a centralized AI orchestration layer that enables secure, scalable integration of diverse LLMs and generative AI models.

SOLUTION

How did you find Edstem Technologies?

Referral

Why did you select Edstem Technologies over others?

• High ratings
• Referred to me

How many teammates from Edstem Technologies were assigned to this project?

20+

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work covers the provision of specialised cloud, engineering and quality assurance expertise to support ongoing technology programmes. The consultants are responsible for activities such as designing and implementing scalable cloud and software solutions, supporting development and testing processes, improving automation and operational efficiency, and contributing to technical documentation and delivery governance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieved a rapid "Time to Fill" average of 3–5 days for specialized roles, ensuring no project delays and immediate resource availability for throughout various development phases.

High productivity index with over 80% of deployed engineers receiving direct client appreciation for technical excellence and successful delivery of project.

Retained the core team throughout the engagement to maintain continuity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The vendor demonstrated strong project management throughout the engagement, consistently delivering agreed milestones and outputs on time and to a high standard. They were highly responsive to our needs, maintaining clear communication and adapting quickly to changing requirements. Their team showed flexibility, proactive collaboration, and a solutions-oriented approach, regularly incorporating feedback and ensuring smooth project delivery.

What was your primary form of communication with Edstem Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the consistently high calibre of their consultants, who demonstrated strong technical capability, professionalism, and a results-driven approach throughout the engagement. The vendor’s core team was equally impressive - efficient, responsive, and highly organised - making them easy to work with and ensuring smooth coordination, clear communication, and reliable delivery across projects.

Are there any areas for improvement or something Edstem Technologies could have done differently?

None, as the team consistently delivered to expectations, maintained strong communication, and responded effectively to evolving project needs.

BACKGROUND

Please describe your company and position.

I am the Director of a digital transformation company.

Describe what your company does in a single sentence.

My company drives digital transformation through AI-driven data insights, enterprise automation, custom applications, and cloud/ERP solutions to help businesses become smarter and more efficient.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edstem Technologies to accomplish?

• The primary objective was to stabilize and accelerate our multi-stream development projects by embedding many flexible teams of senior engineers including specialists in agentic AI development throughout the years into their internal units over multiple years.
• Edstem aimed to bridge critical talent gaps across diverse technologies, not just as a vendor, but as a technical engine capable of pivoting between legacy systems to cutting-edge autonomous AI agents.

SOLUTION

How did you find Edstem Technologies?

Referral

Why did you select Edstem Technologies over others?

• Close to my geographic location
• Good value for cost
• Good Technical Capability

How many teammates from Edstem Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Edstem acted as a versatile delivery partner, sourcing and managing a cross-functional squad tailored to our evolving needs. Our scope of work involved the dynamic allocation of specialists to manage both legacy enterprise systems and modern Agentic AI implementations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quality Endorsement: 85% of our deployed consultants received formal internal appreciation for their ability to navigate complex, non-standard technical requirements with minimal oversight.

Rapid Integration: Maintained an average "Onboarding-to-Impact" window of 4 days, ensuring new resources contributed to active sprints immediately upon deployment.

Operational Consistency: Achieved a 95% team retention rate throughout the project lifecycle, preventing the knowledge rot that often plagues long-term staff augmentation.

What was your primary form of communication with Edstem Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their end-to-end accountability stands out.

Are there any areas for improvement or something Edstem Technologies could have done differently?

NA

BACKGROUND

Introduce your business and what you do there.

I'm the CTO at AyataCommerce. We're an e-commerce systems integrator firm that provides end-to-end services and mainly focuses on retail luxury brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Edstem Technologies?

We normally work in e-commerce, but we had a new client from a different domain, which was challenging. The client had an incumbent application and wanted to get rid of it and move on to something new.

SOLUTION

What was the scope of their involvement?

Edstem Technologies has been providing end-to-end bespoke custom software. They help us in UX designing, platform design, requirements gathering, testing, and data migration.

We wanted to spread the existing system into four different platforms, which all had to be merged into one, so that involved data migration.

Edstem also provided help with the frontend layer of the product, getting the services hosted on the AWS cloud, writing the backend services, and getting the data migrated onto NoSQL.

What is the team composition?

The team has close to 15 members, including a project manager, 5–7 backend developers, three frontend developers, a business analyst, and two testers.

How did you come to work with Edstem Technologies?

One of Edstem Technologies' co-founders is well known in our circles. We've observed their success with other clients, and they've partnered with us for bespoke software solutions.

How much have you invested with them?

We've spent around $50,000 with them so far.

What is the status of this engagement?

We started the engagement in November 2021, and it's still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Every process on the previous system was manual; somebody had to manually collect the files, upload them, and then keep track of them. Edstem Technologies have helped us with automation, which has significantly reduced the time our client spends on the system by nearly 80%.

Also, merging the four different systems into a single NoSQL database has led to a 30%–40% reduction in cost.

How did Edstem Technologies perform from a project management standpoint?

Project management has been good. Some of our deadlines changed because the client had changing requirements, and they adapted to them.

Regarding tools, we use Atlassian for product management, Jira for capturing requirements and keeping track of tasks and progress, an agile scrum methodology, and Confluence project documentation.

What did you find most impressive about them?

They're very much aligned with our core values, which are empathy, trust, and adaptability. They reached out to clients, helped them think, and were kind enough to be patient and sit with them to help them refine their requirements.

Are there any areas they could improve?

I don't think there's anything they can improve on; they've been doing a very good job.

Any advice for potential customers?

Anybody who values their client's success should work with Edstem Technologies because they care.

BACKGROUND

Introduce your business and what you do there.

I’m the director at Xpergia, an IT services and business consultancy company based in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Edstem Technologies?

We needed help with software development and business consultancy for some of our clients.

SOLUTION

What was the scope of their involvement?

Sometimes our clients come with a fixed pricing project; we take the project from them and agree on a timeline. Edstem Technologies provides staff augmentation services to deliver those projects to our clients. We haven’t purchased any software or hardware from them. They mainly work on software development and consultation for our clients.

We’ve worked on various projects. One of the projects required expertise in JavaScript for the backend. We received support from them in that area. Also, we did a project where we had to migrate a legacy workflow management system to a new open-source workflow management system and a frontend project where we got some React developers. Recently, we’ve been doing work on the DevOps side with AWS.

What is the team composition?

We’ve worked with a few people, including the CTO, a tech lead, and many senior and junior developers.

How did you come to work with Edstem Technologies?

We found them online while looking for companies to work with in India.

How much have you invested with them?

We’ve spent £450,000 (approximately $541,000 USD).

What is the status of this engagement?

We started working together in May 2019, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We hope our relationship continues because we’re satisfied with their services; we appreciate their work. They’re very knowledgeable and have a good mix of technical skills. They guarantee their work, but they never need to because they always work to the highest standards.

We measure our success on the happiness of our clients, and all of our clients are satisfied. For example, we worked on a greenfield project that was supposed to save our clients £120,000 annually and successfully delivered that. Additionally, Edstem Technologies has been very supportive of our many ongoing projects. We’re really happy with them. We’ve got a great staff working with us.

How did Edstem Technologies perform from a project management standpoint?

Everything has been spot on — there’s never been an instance where we committed to a timeline that wasn’t met. We require them to use our tools when clients want us to get into their network and tools. We usually use Jira and Confluence and communicate via Microsoft Teams.

What did you find most impressive about them?

They’re really professional. Every individual we’ve worked with has been committed to delivering work to the highest standards. Also, they have expertise in most of the technologies. 

Are there any areas they could improve?

We haven’t had any reasons to be unhappy. However, they could bring up some people in technologies they haven’t dived into, like Apache Spark.

Do you have any advice for potential customers?

I’d recommend them to anyone. I’ve already recommended them to folks approaching me for a good software company in India.

BACKGROUND

Introduce your business and what you do there.

I’m the director of software and security at a medical equipment manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Edstem Technologies?

We needed help with custom software development.

SOLUTION

What was the scope of their involvement?

We didn’t have time to write requirements, so all our ideas were communicated verbally. I did the mockups, and then they refined those mockups to improve their appearance. 

They came up with the ideas for the UI/UX and how we wanted to display the data, which is critical, as there’s tons of data and only a small screen to display it on. Edstem tested their solutions before the one-month delivery deadline. They also made the prototype and are now implementing more and more changes. 

What is the team composition?

There are four people involved, including a project manager and three developers.

How did you come to work with Edstem Technologies?

They were referred to us.

How much have you invested with them?

We've spent around $75,000 with them. 

What is the status of this engagement?

We've been working together since December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've been able to implement the requirements we gave them very quickly. The initial prototype was done in one month, which was amazing; nobody could believe it.

The project has high visibility and has had a huge, positive impact on the business. Everyone in our company is happy with the results, and our customers are delighted. I was complimented at three company meetings in a row because of the work Edstem has done.

The solution is helping with sales, as well. We tested here and there, and there weren’t many bugs. Most of the bugs were actually because of bad data.

How did Edstem Technologies perform from a project management standpoint?

I’m very satisfied with the project management. We use Jira, Slack, and emails and we meet two times a week. Currently, they’re working for us on an as-needed basis.

​​​​What did you find most impressive about them?

They’re really smart people and are very ethical.

Are there any areas they could improve?

My bar is really high and they've been able to meet it, matching both quality and cost. I am pleasantly surprised.

Do you have any advice for potential customers?

Communication is very important. Your company contact has to closely collaborate with Edstem in the beginning. I used to have daily calls when we started off until they were plugged into the project.

BACKGROUND

Please describe your company and position.

 I am the President of a pharmaceutical firm.

Describe what your company does in a single sentence.

We are a pharmacy company whose primary business is pharmaceutical services, and it is implementing risk management software to help identify, monitor, and manage organizational risks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edstem Technologies to accomplish?

• We hired Edstem Technologies to develop a fairly complex risk management software platform for our organization. The goal was to build a system that can effectively track, assess, and manage risks across our operations while ensuring scalability and reliability.

SOLUTION

How did you find Edstem Technologies?

Referral

Why did you select Edstem Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Edstem Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes the design and implementation of an enterprise governance and risk management capability that enables structured oversight of operational risks, internal controls, organizational initiatives, and issue remediation activities. The solution will establish standardized processes and centralized workflows to support the identification, assessment, monitoring, and mitigation of risks across business functions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully progressed from requirements definition to a functional demonstration of the configured solution. A working prototype was delivered that illustrated the end-to-end workflows for risk assessment, initiative review, issue tracking, and reporting within a single integrated environment. The demonstration validated that the defined processes, user roles, and data structures could be effectively supported by the platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated a well-organized and responsive project management approach throughout the engagement. Project activities were coordinated through regular meetings, clear communication of milestones, and consistent follow-up on action items. Deliverables were provided in a timely manner, and the team maintained transparency regarding progress, upcoming tasks, and any dependencies.

They were particularly effective in maintaining strong follow-up and ensuring that discussions translated into concrete next steps. The team consistently checked in on open items, provided status updates, and ensured that stakeholders remained aligned throughout the process.

In addition, the team showed a strong understanding of client needs and was responsive to feedback and evolving requirements. They took the time to clarify objectives, incorporate stakeholder input, and adapt their approach where necessary to ensure the proposed solution aligned with operational expectations. Their collaborative approach and attention to client priorities contributed to a smooth and productive engagement.

What was your primary form of communication with Edstem Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the team’s genuine commitment to client success. They were highly engaged throughout the engagement and invested significant time in understanding our needs, priorities, and operational challenges. Rather than simply delivering a predefined solution, they worked closely with us to ensure the approach aligned with our objectives.

Their collaborative mindset was particularly impressive. The team actively partnered with us to explore ideas and refine requirements, often going beyond the original scope to help evolve the solution. They demonstrated a strong willingness to innovate alongside us, continuously looking for ways to enhance the functionality and push the platform further to better support our goals.

This level of involvement and partnership made the engagement feel less like a typical vendor relationship and more like a true collaboration focused on achieving the best possible outcome.

Are there any areas for improvement or something Edstem Technologies could have done differently?

Overall, the engagement was very positive and the team was highly responsive and collaborative. One potential area for improvement could be continuing to formalize documentation and knowledge transfer as the solution evolves, which would help support long-term scalability and onboarding of additional stakeholders.