Edelosoft Pte Ltd

BACKGROUND

Please describe your company and position.

I am the Business Manager of Coldcut Pte Ltd

Describe what your company does in a single sentence.

Coldcut Pte Ltd (Coldcut) is a sports start-up company, run by a highly experienced management team across multiple businesses and industries. Coldcut owns RED, a multi-disciplinal brand with a purpose to make floorball accessible to everyone, hence its tagline “Reach Every Dream”. 

Currently, there are two key assets under RED – RED Quarters and RED Shop. RED Quarters is a two-storey venue located at Kallang housing two covered courts with facilities such as toilets, showers, food and beverage vending machines, and the world’s first floorball accessories vending machine. RED Quarters is safe, comfortable, and ideal for playing football. 

Booking of the courts is via a fully automated online booking portal. RED Shop is Singapore’s first floorball retail outlet located at Ubi. It is fully-airconditioned and features a unique Tryout Zone – a 10m long runway for testing equipment. Anchored by a “Try It Before You Buy It” concept, the key focus is to match the equipment with the level of aspiration and skill of the customer. 

Coldcut is the authorised distributor for FAT PIPE in Singapore and the Asia Pacific and OXDOG in Singapore. These two brands are highly regarded in the international floorball arena. Coldcut aspires to disrupt the status quo and to build a multi-centric business with a regional presence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edelo Pte Ltd to accomplish?

• Create a website that can be used by the public to book floorball courts at RED Quarters
• Create a feature within the backend of the website that can used to assign part-time staff as well as track the number of hours worked and salary payable
• Train us on to operate the backend effectively and efficiently

SOLUTION

How did you find Edelo Pte Ltd?

Online Search

Why did you select Edelo Pte Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Edelo Pte Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Website Setup & Installation (WordPress) 
2. Court Booking System - Front End 
3. Court Booking System - Back End 
4. User Login & Credit Tracking 
5. Email Templates 
6. WooCommerce Pages 
7. Employee Rostering System

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Progress: 

1. The beta testing done at different junctures and the promptness of the rectifications. 
2. The steps of the deliverables which will clearly spelt out before the project began. 

Success:

1. The feedback we received from our customers was totally positive. 
2. The stability of the website's features, i.e. rarely did we have to bring up issues. 
3. The ease of use for our colleagues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management was excellent. We were updated all the time and the timeline was adhered to strictly. Any

What was your primary form of communication with Edelo Pte Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found the following truly impressive: 

1. Their attitude of wanting what is best for our needs. 
2. Their expertise in all areas of the project was outstanding.  
3. Their follow-up is excellent, always keeping us updated. 
4. Their systematic methods in problem solving and ability to explain to us (laymen). 

Overall, they never once said a straight "no" to anything we asked for. They always discussed it amongst themselves before giving us an answer. It made us feel that they considered us more than mere customers, but people who theu wanted to help.

Are there any areas for improvement or something Edelo Pte Ltd could have done differently?

One word - no.

BACKGROUND

Please describe your company and position.

I am the Director of BalletBody SG Pte Ltd

Describe what your company does in a single sentence.

Provides ballet and fitness classes for adults

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edelo Pte Ltd to accomplish?

To manage our website

SOLUTION

How did you find Edelo Pte Ltd?

Referral

Why did you select Edelo Pte Ltd over others?

High ratings, Close to my geographic location, Pricing fit our budget, Good value for cost, Referred to me

What was the size of Edelo Pte Ltd’s team?

2-5 Employees

What was your primary form of communication with Edelo Pte Ltd?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Managing any changes or updates to our website content Creating new website pages for class types and blog Resolving website issues, there have been many. Unfortunately I don't understand any of them so I can't elaborate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website looks good, works well and any issues are swiftly resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've been fantastic in responding and resolving problems swiftly as they arise. Other work has always been completed in an efficient and timely manner.

What did you find most impressive or unique about this company?

Responsiveness and patience in dealing with our total lack of knowledge / understanding / awareness of their industry.

Are there any areas for improvement or something Edelo Pte Ltd could have done differently?

There's nothing they need to improve on.