eCommerce Placement

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager of a consumer packaged goods company in the water filter space. We have 25 employees within our business, but we’re part of a larger, global enterprise that has over 5,000 employees worldwide. In my position, I manage our marketing team, which consists of five people who report directly to me.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCommerce Placement?

We needed to grow our team and insource resources to cover positions we were covering through external agencies. We had grown to the point where it was challenging to use those agencies, so we needed strong in-house talent.

SOLUTION

What was the scope of their involvement?

eCommerce Placement helps us hire in-house resources. Every time we need to hire a new candidate, we have a kick-off call where we provide them with documentation that details the scope and requirements for the position we need to fill. During this process, they provide us with guidance on clarifying the job description or title and ensuring that we’re offering the right compensation and career opportunity,

After that meeting, eCommerce placement takes 1–2 weeks to screen candidates for us and present the shortlisted candidates with their resumes and backgrounds. From there, we decide which of the candidates we want to interview, and we begin an interviewing process. Overall, it is a pretty straightforward process.

What is the team composition?

We’ve mostly worked with Adam (Chief Talent Officer), but two other people from eCommerce Placement have also provided support.

How did you come to work with eCommerce Placement?

I found eCommerce Placement when looking for an agency specifically geared towards hiring people with e-commerce expertise.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We started working together around August 2021, and our engagement is ongoing. We work on an ad-hoc basis; whenever we need to fill a new role, we go to them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

eCommerce Placement has done an excellent job at listening to what we’re looking for and presenting very strong and highly relevant candidates for our company. Thanks to their great work, we were able to hire four people within four months.

How did eCommerce Placement perform from a project management standpoint?

Although ours are not very complex projects, eCommerce Placement has done a great job at managing them and following through. Additionally, their communication is easy and fast. We communicate via email and phone.

What did you find most impressive about them?

eCommerce Placement’s work quality distinguishes them from other providers. They’ve shown dedication to finding the candidates we look for and helping us recruit them in a very difficult job market.

Are there any areas they could improve?

I don’t have any constructive feedback for them.

Do you have any advice for potential customers?

I highly recommend working with eCommerce Placement.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of BrandJump, an e-commerce agency focusing on home furnishings. We help home furnishing manufacturers sell their products on different e-commerce platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCommerce Placement?

We needed help with HR recruitment. Over the years, we’ve had several different roles specialized in the e-commerce industry that we’ve needed to fill, so we’ve relied on Adam (Chief Talent Officer) and his team in eCommerce Placement to help us with these efforts.

SOLUTION

What was the scope of their involvement?

eCommerce Placement has helped us fill numerous important positions for our organization since 2016. For every recruitment request, we first send them a job description, and they source different candidates for us within their network and on LinkedIn. Occasionally, Adam also helps me enhance the job descriptions I send them.

As part of the sourcing process, eCommerce Placement talks to the candidates they find and prescreen them. Then, they give us a synopsis of each candidate, including their background, experience, compensation range, and their own opinion on whether this person will be a good fit for our company.

After evaluating the synopses, we select the candidates we want to get to know better, and eCommerce Placement coordinates interviews with us. Depending on the role we’re filling or the specific situation, they either stay involved in the recruitment process, or we take the lead from there and complete the process ourselves.

Essentially, eCommerce Placement supports us as much as we request or as much as needed. Still, they serve as a strategic adviser throughout the entire process, regardless of their level of involvement. Once we hire the candidate, their involvement ends.

What is the team composition?

I’ve been working directly with Adam throughout our engagement. He is the primary liaison between his team and us, and he is in charge of all of our communications. However, I know that other people from his team work behind the scenes, vetting and screening candidates.

How much have you invested with them?

We’ve spent over $200,000.

What is the status of this engagement?

We started working together in July 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

eCommerce Placement has found a number of candidates that remain an important part of our organization, which is a testament to their successful recruitment services. They’ve helped us hire candidates for six different types of roles within our company at different levels, from entry-level roles to leadership.

How did eCommerce Placement perform from a project management standpoint?

eCommerce Placement’s project management has exceeded our expectations. We have phone calls with Adam at different stages of the process to talk about where we are. During these calls, he usually gives us some advice on appropriately and effectively moving forward. We usually communicate via phone calls and email.

What did you find most impressive about them?

eCommerce has a vast network in a very specialized niche industry. Additionally, they really get to know the businesses they work with and the profiles they’re recruiting for. Thanks to their vast knowledge in their industry, they provide sound, strategic advice throughout the process. Furthermore, they have a very small, personable company feel, which is very different from other recruitment agencies I’ve worked with in the past.

Are there any areas they could improve?

No. We’re very happy with what eCommerce Placement has done for us, which is why we’ve been working together for so long.

Do you have any advice for potential customers?

Help them understand your company and the role you’re looking to fill. Additionally, provide them with a detailed job description. The more specific you are, the better results they will yield.

BACKGROUND

Please describe your company and your position there.

I'm the Sr. Director of eCommerce at a leading hardware company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCommerce Placement, and what were your goals?

Recruiting for a new and growing eCommerce team. Looking for eCommerce Placement's connections, rapport with candidates and overall eComm understanding to help us find top talent.

SOLUTION

How did you select this vendor and what were the deciding factors?

They provided several talented candidates with diverse backgrounds that were good candidates for the position.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Supporting recruiting for crucial eComm roles

How many people from the vendor's team worked with you, and what were their positions?

2 - recruiters

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We thoroughly enjoy working with Adam and the team at eCommerce Placement. They have now help find and place 3 eCommerce roles on our team that have been some of our best hires!

Describe their project management style, including communication tools and timeliness.

The eCommerce Placement team does a great job of scoping and understanding the roles and overall structure to hire the best candidates.

What did you find most impressive or unique about this company?

Their level of expertise and knowledge across the e-commerce spaces and roles were impressive. 

Are there any areas for improvement or something they could have done differently?

Nothing that comes to mind!

BACKGROUND

Please describe your company and your position there.

Director of Account Management responsible for hiring needs for a team of 15+.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCommerce Placement?

We were experiencing a growth spurt and needed a specific hire to fill a role. The experience and background needed is extremely niche. Going with a provider that understands the eComm landscape - especially Amazon - was vital.

SOLUTION

How did you select this firm and what were the deciding factors?

It was through LinkedIn & engagement with Adam. It made a difference to see his posts and the kind of roles he was currently filling.

Describe the project in detail and walk through their service package.

I was provided 10+ candidates and resumes. I gave honest feedback at face value and did screenings with about half of those.

How many resources from the vendor's team worked with you, and what were their positions?

Jake

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to hire one candidate for the Associate Account Manager role.

How effective was the workflow between your team and theirs?

It was seamless, Jake was highly responsive and on top of everything.

What did you find most impressive or unique about this company?

They were truly invested in finding the right fit for our company.

Are there any areas for improvement or something they could have done differently?

A deeper understanding of our company as a whole but we were going through a merger so a bit of ambiguity.