ECommerce Partners

BACKGROUND

Please describe your company and position.

 I am the Director of Digital D2C at an e-commerce company 

Describe what your company does in a single sentence.

The company offers cellphone financing and credit to underbanked customers in emerging markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ECommerce Partners to accomplish?

• Create a new Ecommerce shopfront on BigCommerce to sell financed cellphones

SOLUTION

How did you find ECommerce Partners?

Online Search

Why did you select ECommerce Partners over others?

• Great culture fit
• Was very knowledgeable and provided a robust proposal

How many teammates from ECommerce Partners were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They moved our Mexico and Brazil stores from a custom-built site to BigCommerce Enterprise. The hard part is that our checkout is not a normal checkout: a customer picks a phone, enters their details, then goes through our own credit approval and down payment before the order exists. ECP built the bridge for that, from the BigCommerce checkout into our financing system and back, so the order is only created once the customer is approved, and then goes straight to our fulfillment partner. They also wired up inventory sync from the warehouse, a guard against two people buying the last unit at the same time, country-specific address and phone validation, and all of our tracking (PostHog, Google Tag Manager, Customer.io). 

Since launch in January 2026 they have handled a steady stream of improvements: pricing and filters built around weekly payment and down payment, restructuring how memory and RAM variants work on live products, speed work, promo banners against hard deadlines, a second fulfillment provider, and the groundwork for the next two countries.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Both stores launched at the start of the year and have worked very well, which given our setup with an in-house checkout is a big accomplishment. A big reason we invested in a new platform rather than patching the old one was being able to make everyday changes ourselves, and we can: our team now edits the homepage and banners without a developer. We are planning our expansion to new countries with them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently met deadlines and communicated very clearly with our team.

What was your primary form of communication with ECommerce Partners?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have a complex set-up and they have been very thoughtful about how to design the e-commerce experience in a way that works with our unique financing product.

Are there any areas for improvement or something ECommerce Partners could have done differently?

The first weeks after launch needed a number of quick fixes, which is inherent to a migration, and a couple of the tracking events took more than one pass to get right. All of it was resolved quickly.

BACKGROUND

I am the Ecommerce director of Mixology clothing company

I am the Ecommerce Director at Mixology, a women’s apparel retailer on Long Island with stores and a Shopify site. ECommerce Partners has been our Shopify development team for several years and I took over the relationship in 2026.

OPPORTUNITY / CHALLENGE

• They handle our custom Shopify theme and anything we need built or fixed on the site. Since I took over, the main project was updating the theme to support Shopify’s Combined Listings so we could merge same-style products into one page with color swatches. We had tried it ourselves and the storefront showed in-stock colors as sold out, which turned out to be a theme requirement on Shopify’s side, not our product data. They made the theme changes, set up the first products and walked us through the rest. They are now building a checkout rule so discount codes cannot stack on our bundle pricing ahead of our bundle relaunch. Looking at what they built before my time, it is most of how the site works today: Loyalty program on 99minds: the landing page, the rewards and points section in customer accounts, birthday capture at signup, automatic enrollment when someone creates an account, and tagging signups that come from the QR codes in our stores so we can segment them in Klaviyo. Bundles: a custom bundle picker that splits each bundle into its component SKUs at checkout so inventory stays accurate, after the off-the-shelf bundle apps could not do it. Cart and checkout: a custom mini cart with gift wrap and related products that let us drop the Rebuy app, the checkout extensibility upgrade, and the free shipping threshold messaging. Collection and product pages: grouped color swatches with the price and image following the selected color, color filters that only show colors that exist, final sale badges with the logic for which products sink to the bottom and which do not, compare-at pricing on the collection grid, a brands page, Shop the Look on the homepage, size guide placement, recently viewed and recommended products. Integrations and admin: connecting our Loop returns portal to the catalog, a Shopify Flow that tags draft orders with the store that created them, GA4 troubleshooting, and the alt-text convention we use to tie product images to colors. Housekeeping: page speed work, removing a dead accessibility widget, an ADA audit with estimates by section, search redirects, and a steady stream of small fixes, usually turned around in a few days.

SOLUTION

Online Search

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

2-5 Employees

They handle our custom Shopify theme and anything we need built or fixed on the site. Since I took over, the main project was updating the theme to support Shopify’s Combined Listings so we could merge same-style products into one page with color swatches. We had tried it ourselves and the storefront showed in-stock colors as sold out, which turned out to be a theme requirement on Shopify’s side, not our product data. They made the theme changes, set up the first products and walked us through the rest. They are now building a checkout rule so discount codes cannot stack on our bundle pricing ahead of our bundle relaunch. Looking at what they built before my time, it is most of how the site works today: Loyalty program on 99minds: the landing page, the rewards and points section in customer accounts, birthday capture at signup, automatic enrollment when someone creates an account, and tagging signups that come from the QR codes in our stores so we can segment them in Klaviyo. Bundles: a custom bundle picker that splits each bundle into its component SKUs at checkout so inventory stays accurate, after the off-the-shelf bundle apps could not do it. Cart and checkout: a custom mini cart with gift wrap and related products that let us drop the Rebuy app, the checkout extensibility upgrade, and the free shipping threshold messaging. Collection and product pages: grouped color swatches with the price and image following the selected color, color filters that only show colors that exist, final sale badges with the logic for which products sink to the bottom and which do not, compare-at pricing on the collection grid, a brands page, Shop the Look on the homepage, size guide placement, recently viewed and recommended products. Integrations and admin: connecting our Loop returns portal to the catalog, a Shopify Flow that tags draft orders with the store that created them, GA4 troubleshooting, and the alt-text convention we use to tie product images to colors. Housekeeping: page speed work, removing a dead accessibility widget, an ADA audit with estimates by section, search redirects, and a steady stream of small fixes, usually turned around in a few days.

RESULTS & FEEDBACK

The merged product pages went live and show the right stock for every color. When I asked about the discount rule they came back within two days with a recommendation, the tradeoffs spelled out and an estimate, which is what I need to make a decision.

They scope things with an estimate first, build on a preview theme, and wait for my sign-off before anything goes live. They work in Basecamp with us and make backups before touching the live theme. When I was out for a week they held the release rather than pushing it without a review on our side.

• Virtual Meeting
• Email or Messaging App

They understand our theme better than we do and they explain Shopify’s limitations in plain terms, so I know what is our problem, what is Shopify’s and what is theirs.

Nothing significant so far.

BACKGROUND

Please describe your company and position.

I am the Operations of Barrington Music Academy

Describe what your company does in a single sentence.

Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ECommerce Partners to accomplish?

• Provide development expertise for Shopify projects

SOLUTION

How did you find ECommerce Partners?

• Online Search
• Referral

Why did you select ECommerce Partners over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ECommerce Partners were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ecommerce Partners expertly migrated our store to Shopify, built a custom theme, and integrated our ERP and loyalty programs—all without missing a beat. They improved our site speed by 30%, rolled out bespoke checkout features, and provided clear, step-by-step guidance throughout. Their team was always just a call away, quickly resolving issues and empowering us to manage our site with confidence. They truly feel like an extension of our own team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Average page load time dropped from 4.5s to 3.1s, reducing bounce rates by 18%.
Streamlined checkout and custom upsell features drove checkout completion from 2.8% to 3.2%.
Enhanced UX and loyalty-program integration reduced abandonment from 68% to 55%.
Personalized product recommendations and bundled offers boosted AOV from $75 to $94.
Zero data loss during platform migration—product, order, and customer records remained fully intact.
Average ticket resolution time improved from 8 hours to under 1 hour, ensuring near-instant issue handling.
Every release is backed by thorough QA and performance testing, ensuring fast load times and bug-free functionality. Their clear documentation and defined acceptance criteria mean you always know what to expect, and you’ll receive comprehensive hand-off materials so your team can confidently manage and extend every deliverable. Continuous post-launch support keeps your store running smoothly and evolves alongside your business needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ecommerce Partners managed our project with a disciplined, sprint-based approach and crystal-clear communication. They set realistic milestones, then consistently hit every deadline—delivering theme customizations, integrations, and optimizations exactly when promised. Whenever we had questions or last-minute tweaks, their team responded within hours, often jumping on quick calls to troubleshoot or clarify. Their proactive status updates and willingness to adjust priorities made the entire process feel seamless and stress-free. They provide proactive status updates and adapt swiftly when priorities shift—so deadlines are never a surprise and your project stays on track.

What was your primary form of communication with ECommerce Partners?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their blend of deep technical expertise and genuinely personal service. They not only solved complex development challenges, they took the time to teach us the “why” behind every solution—making us feel confident and in control every step of the way.  Their efficient, expert-driven approach delivers measurable ROI—faster site loads, higher conversions, and long-term support that maximizes every dollar invested.

Are there any areas for improvement or something ECommerce Partners could have done differently?

Honestly, it’s hard to find a flaw—they nailed it!  From the first call through post-launch, their blend of expertise, clear communication, and genuine partnership made every step smooth—and the impact on our store speaks for itself.