eCom2Win

BACKGROUND

Please describe your company and position.

I am the CEO of a tiles and mosaics retail company.

Describe what your company does in a single sentence.

We're a leading online retailer specializing in high-quality, stylish, and distinctive tiles for residential and commercial spaces. We offer a carefully curated selection of porcelain, ceramic, glass, natural stone, and decorative tiles designed to bring personality, beauty, and functionality to any project. From kitchen backsplashes and bathroom renovations to statement walls, flooring, and swimming pools, our collections combine timeless designs with the latest trends in interior design. We believe that choosing the right tile should be an inspiring and enjoyable experience. That's why we offer an extensive selection of unique products, convenient online shopping, tile samples, personalized design services, and knowledgeable customer support to help homeowners, interior designers, architects, and contractors bring their visions to life. Our mission is simple: to make beautiful, distinctive tiles accessible while delivering exceptional products, service, and an effortless shopping experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCom2Win to accomplish?

• email marketing management
• klaviyo email flows
• email marketing campaigns

SOLUTION

How did you find eCom2Win?

• Online Search
• Referral

Why did you select eCom2Win over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from eCom2Win were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

eCom2Win has been our email marketing partner for over four years, managing and optimizing our Klaviyo email marketing program for us, an online retailer specializing in decorative tiles and mosaics. Their scope of work includes developing and managing automated email flows, creating and executing email campaigns, customer segmentation, and continuously optimizing our email marketing strategy. Key deliverables include designing high-quality, on-brand email creatives, building and maintaining Klaviyo automation flows, ensuring proper integration with our Shopify store, managing promotional campaigns, and identifying new opportunities to improve customer engagement and retention. They also proactively monitor industry trends, recommend improvements, and ensure our email marketing ecosystem operates efficiently. Their combination of technical expertise, strategic thinking, and exceptional creative work has made them a valuable long-term partner for our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Before partnering with eCom2Win, our email marketing lacked structure, clear performance tracking, and a well-defined strategy. Over the past four years, they have completely transformed how we manage and measure this important part of our business. Today, our email marketing is highly organized, with properly structured automation flows, targeted campaigns, and detailed performance reporting. We now have clear visibility into key metrics, allowing us to understand what works, identify opportunities, and make data-driven decisions. One of the biggest improvements has been the shift from simply sending emails to running a strategic, measurable, and results-oriented email marketing program. Every campaign and automation has a purpose, and performance is continuously monitored and optimized. The result is a much more efficient, accountable, and professional email marketing operation that supports our overall business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

eCom2Win's project management has been consistently excellent throughout our four-year partnership. They are highly organized, reliable, and always deliver on time. Communication is clear and efficient, and whenever we have a question, request, or need to make an adjustment, their team responds promptly and professionally. What we particularly appreciate is their proactive approach. Rather than simply waiting for instructions, they anticipate our needs, identify opportunities for improvement, and take the initiative to keep things moving forward. We can trust them to manage our email marketing without constant supervision, which allows us to focus on other areas of our business.

What was your primary form of communication with eCom2Win?

Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most about eCom2Win is their ability to combine strategic thinking, technical expertise, and exceptional creativity. They don't simply execute email campaigns; they genuinely understand our business, stay ahead of industry trends, and continuously look for ways to improve performance. Their attention to detail is outstanding, from ensuring every integration and automation works properly to delivering consistently high-quality creative work. What truly sets them apart is their proactive, results-driven approach. After more than four years of working together, they continue to bring fresh ideas, challenge the status quo, and find new opportunities for growth. It's rare to find an agency that combines this level of professionalism, creativity, and genuine commitment to its clients' success.

Are there any areas for improvement or something eCom2Win could have done differently?

No

BACKGROUND

Please describe your company and position.

I'm an executive at Bottle Engraving

Describe what your company does in a single sentence.

Bottle Engraving specializes in premium personalized gifts and custom laser engraving. We create custom-engraved wine and spirits bottles, glassware, gift sets, and accessories for individuals and corporate clients. We also provide custom packaging, corporate gifting, bulk-order fulfillment, and nationwide shipping solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCom2Win to accomplish?

• Scale Operations — Improve production, fulfillment, and technology to efficiently handle larger order volumes while maintaining high quality.
• Expand Corporate Gifting — Grow our corporate gifting business and build long-term relationships with companies nationwide.
• Increase Brand Awareness — Establish Bottle Engraving as a leading brand for premium personalized and engraved gifts.

SOLUTION

How did you find eCom2Win?

Fiverr

Why did you select eCom2Win over others?

• High ratings
• Company values aligned

How many teammates from eCom2Win were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

eCom2Win established and configured our Klaviyo account and manages our direct marketing efforts, including email and SMS marketing campaigns, customer segmentation, automated flows, and ongoing campaign optimization.
The scope of work included establishing and configuring our Klaviyo account and managing our direct marketing program. Key deliverables included setting up email and SMS marketing infrastructure, creating automated customer flows, developing and managing marketing campaigns, customer segmentation, campaign performance monitoring, and ongoing optimization to improve customer engagement, retention, and repeat sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a fully established Klaviyo marketing system with automated customer flows and ongoing email and SMS campaigns. We have seen improved customer engagement, stronger communication with our existing customer base, increased repeat purchases, and additional revenue generated through direct marketing. The program also created a more structured and measurable approach to customer retention and re-engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been very good. They are organized, responsive, and communicate clearly. Deliverables have been completed on time, and the team is quick to respond to our questions, requests, and changing business needs. They are proactive and easy to work with.

What was your primary form of communication with eCom2Win?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their personalized approach and responsiveness. They took the time to understand our business and customer base rather than using a one-size-fits-all strategy. Their team is proactive, flexible, and consistently brings new ideas to improve our direct marketing performance.

Are there any areas for improvement or something eCom2Win could have done differently?

The main area for improvement would be design. While the marketing strategy and execution are strong, we believe the visual design and creative elements of the campaigns could be more refined and better aligned with our brand’s premium positioning.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Ashland Leather Co., an e-commerce company. We handcraft wallets and small leather goods in Chicago using premium Horween leather. We focus on quality, durability, and minimalist design, offering a lifetime guarantee on all products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCom2Win to accomplish for Ashland Leather Co.?

We hired eCom2Win to provide weekly email campaigns to help with our brand storytelling and engagement. They also optimize our email flows. The goal, as with most business goals, is to increase revenue while keeping expenses small.

SOLUTION

What was the scope of their involvement?

eCom2Win provides weekly email campaign creatives and deployment, email flow building, and monthly result reviews. They handle the strategy for the content but involve me throughout the process. They’ve been able to integrate my thoughts into the designs easily.

What is the team composition?

We work with 2–5 teammates from eCom2Win.

How did you come to work with eCom2Win?

We found them through an online search. Their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

How much have you invested with them?

We’ve spent around $10,000–$49,999.

What is the status of this engagement?

We started working with them in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our revenue attributed to email has increased dramatically (more than doubled) year over year.

How did eCom2Win perform from a project management standpoint?

They deliver on time and are often so on top of their tasks that they’re ahead of me. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They have great communication, deliver great results, and offer flexibility on the scope of the arrangement. They also have a willingness to try new things and adjust as needed.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCom2Win to accomplish for your custom stencil business?

We needed help with our email marketing. The main goal was to generate additional revenue from our existing customer base and newsletter subscribers without relying heavily on paid ad spend.

SOLUTION

What was the scope of their involvement?

eCom2Win has helped us build and improve email marketing flows and campaigns that target people who already know our brand or have interacted with us before. A big part of the scope has also been customer segmentation. Together, we’ve worked on segmenting our customers and leads based on where they are in the buying journey — for example, existing customers, repeat customers, newsletter subscribers, warm leads, and people who may be close to purchasing but haven’t converted yet.Overall, eCom2Win’s role has been to help us turn our existing audience, customer base, and newsletter subscribers into more repeat purchases and new conversions through structured email marketing.

What is the team composition?

We’ve worked with 2–5 teammates from eCom2Win.

How did you come to work with eCom2Win?

We found them on Fiverr. We chose them because they had high ratings, good value for cost, and company values aligned with ours.

What is the status of this engagement?

We started working with them in April 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All our stats have increased. What has stood out the most has been the quality of eCom2Win’s design work. They’ve exceeded my expectations with their visual direction and design language. In fact, their work has been so strong that we’re now using their design direction as inspiration for our own website redesign.

How did eCom2Win perform from a project management standpoint?

eCom2Win’s communication has been excellent. They’re always reachable, responsive, and open to feedback. They listen carefully to my requests and implement things in a way that really fits our brand.

What did you find most impressive about them?

eCom2Win’s design and structured workflow have been impressive.

Are there any areas they could improve?

No, there aren’t any.

Do you have any advice for potential customers?

I can highly recommend eCom2Win. They’ve been a great partner for our email marketing and have delivered far beyond what I expected.

BACKGROUND

Please describe your company and your position there.

I am the co-owner of an e-Commerce brand. We provide our customers with cutting-edge household cleaning solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCom2Win?

We are looking to streamline our email marketing and having an agency manage the day-to-day activities of our email marketing channel, including managing/creating flows and ongoing email campaigns.

SOLUTION

How did you select this vendor?

We searched online to find reputable agency and came across eCom2Win and after speaking to the founder Stoyan, we decided to proceed with them and have them handle our email marketing.

Describe the scope of their work in detail.

We came up with the plan to re-create and optimize the existing flows as well as doing 12 campaigns per month for the brand including brand building content and promotional campaigns.

What was the team composition?

I worked mostly with the project manager Jocelyn and Stoyan would also be on the call every time. We used the Trello for project management and it worked great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Stoyan and the team are very professional, I am really satisfied with the flows they created for us which generated great results. During the last 30 days, we were able to generate 19% of the revenue from flows and about 10% from the campaigns. The results have been improving compared to when they first started, which was 13% and 2% prospectively, so over the last 3 months or so, they are able to improve our flow and campaign results by a great margin.

How effective was the workflow between your team and theirs?

It was effective and our questions are answered in a timely manner. we used Trello for project management and it is great in terms of the workflow. We are kept in the loop of what is happening at all times.

What did you find most impressive about this company?

They are very professional and organized. They adapt to clients' needs. Most of the time, I am happy with what they created and occasionally we will have feedback or changes that we would like to make, and they are able to address these accordingly.

Is there any area for improvement or anything that could have been done differently?

Overall, it has been a pleasure working with eCom2Win!

BACKGROUND

Please describe your company and your position there.

I'm the operations manager for a livestock supplement company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCom2Win, and what were your goals?

We never utilized email marketing as a platform, simply because we had no idea how to use it and when we did, it failed epically. Our goals were to find someone that could help us unlock the potential success that email marketing could do for our company and eCom2Win was the perfect match!

SOLUTION

How did you select this vendor and what were the deciding factors?

I hired a team to help us with Facebook and Instagram ads and he highly recommended getting into email marketing as well with eCom2Win

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First, we went through the company's branding and style and incorporated it into our email templates. Then we went through a design phase where Stoyan's team would create email flows for different areas such as cart abandonment, welcome, etc. All flows were shared through Trello and emails were sent to customers through Klaviyo. Once flows were approved we set a date to launch and let the flows run for a month. Now we are working on campaigns for our products

How many resources from the vendor's team worked with you, and what were their positions?

Two people communicated with me directly - the CEO and the Project Manager. Otherwise, there were also other people involved in the project - copywriter, designer, email strategist and email specialist - but I didn't have to communicate with them directly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The email campaigns were very successful! We had a 60% open rate which is very good for the first month. These emails generated 20% of our revenue and brought in a lot of new customers.

How effective was the workflow between your team and theirs?

We had meetings every other week that were easy to follow and move to the next steps.

What did you find most impressive or unique about this company?

The company I work for is a very niche company and hard to understand for a lot of people, let alone how to market it. However, they were quick understand the basic and to create content that made sense and worked flawlessy.

Are there any areas for improvement or something they could have done differently?

Not that I can think of! They were incredible.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and manager of Digital Knockout, a company that owns 3–4 e-commerce brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCom2Win?

We needed help with email automation.

SOLUTION

What was the scope of their involvement?

eCom2Win helped us create an automated email setup that automatically scheduled follow-up emails to our customers to improve sales across our brands. The project included writing flows, writing copies, designing images, and setting up automatic schedules.

What is the team composition?

We worked with four people from eCom2Win on this project, including Stoyan (Managing Director), a project manager, and two people who worked on the implementation.

How did you come to work with eCom2Win?

I found eCom2Win through Upwork and chose to work with them because they were very responsive and knowledgeable.

How much have you invested with them?

We spent around $10,000 AUD (approximatelly $7,000 USD).

What is the status of this engagement?

We worked together from January–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We measured the success of this project by looking at the money. The email automation setup has definitely helped us make more money.

How did eCom2Win perform from a project management standpoint?

eCom2Win’s project management was flawless and impeccable — beyond anything we expected. We used Trello and Whatsapp.

What did you find most impressive about them?

eCom2Win’s responsiveness, knowledge, and expertise were impressive.

Are there any areas they could improve?

No, they were perfect.

Do you have any advice for potential customers?

Be responsive and eCom2Win will do a great job for you.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of an e-commerce business that specifically sells lithium-ion batteries, LED lights, and adapters for the movie industry in America and the rest of the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCom2Win?

In order to keep growing, we outsource our work to agencies that we think could make further improvements, so we hired eCom2Win to take over our Klaviyo email marketing flows and campaigns.

SOLUTION

What was the scope of their involvement?

At the start of the project, eCom2Win provided me with a free audit on my account and identified four new email flows we could implement — they also audited my current email flows which were created by another agency.

They’ve now taken over the whole process by sending one-off emails and campaigns and implementing different apps to my Shopify store. Apart from that, they also look for opportunities for mass marketing and a range of services such as analytics and research.

What is the team composition?

We work with Stoyan (Managing Director) and a project manager.

How did you come to work with eCom2Win?

I came across their company after answering my job listing from Upwork. I chose eCom2Win because their services are right within my budget.

How much have you invested with them?

We’ve invested $10,000 USD so far.

What is the status of this engagement?

Our ongoing partnership started in February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with them, we’ve increased our ROI five times compared to what we were originally getting back.

How did eCom2Win perform from a project management standpoint?

Their project management is quite good and seamless, as I don’t have to do much at all. It’s a function in my business that I consider fully automated thanks to the team.

We use Trello to manage the project and Klaviyo as our primary email marketing tool.

What did you find most impressive about them?

We like that the team is very likable, easy to get along with, and collaborative.

Are there any areas they could improve?

They only introduced the new project manager that I was going to be communicating with through email, so it would’ve been better if we got into a call for the introductions.

A little more business personalization would be a significant improvement.

Do you have any advice for potential customers?

I would say to trust eCom2Win and don’t be afraid to hand over the reins to get the best results. Some companies aren’t equipped to handle certain projects so if you’re looking to implement email marketing, try using an agency to do it for you.

BACKGROUND

Please describe your company and your position there.

I'm the founder of Software Development Company. We have a client who needed Klaviyo setup, so this was a perfect opportunity to test eCom2Win services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCom2Win, and what were your goals?

Our eCommerce store had been in business for several years. But we hadn’t done anything in terms of email marketing. We were looking for the best agency to help us make the most of our email list and traffic. We simply didn’t have the time or the expertise to do it alone.

Our main goal was to start generating 20%+ of our total revenue through email marketing. Of course, we wanted to make sure the emails look professional and are relevant to our target audience. We hired eCom2Win to do a complete initial setup on Klaviyo - email sequences, pop-ups, segmentation, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

There were a lot of options but it quickly became evident that eCom2Win is the right choice. Some freelancers approached us and offered to do a setup for as low as $200 but their emails were so general, so templated. There was no strategy or thought about our target audience.

There were also some super expensive agencies that wanted to charge $10,000 for no good reason. eCom2Win offered a unique process that I didn’t see anywhere else. We picked them because of their professionalism, the attention to detail, customization and strategic guidance. Their price to value ratio was outstanding too so it was a no-brainer.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

eCom2Win created all the necessary email sequences. That includes strategy, design, copywriting, implementation and everything else. A complete setup from A to Z. First, we had to fill out an Onboarding Questionnaire. That made sure the agency understood our business and target audience.

Once that was done, they started working on the project. Everything was created with outstanding quality. All the email sequences were created in Klaviyo (our email marketing platform).

How many resources from the vendor's team worked with you, and what were their positions?

We communicated with the founder and a project manager. Otherwise, the copy was done by a native speaker and the design by a professional graphic designer. The fact we had to communicate mainly with the project manager made it so much easier for us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Shortly after starting to work with eCom2Win, we were making 20%+ of our total revenue through email marketing. We achieved or should I say, overachieved our goal. What’s more, some subscribers reached out and complimented us on how awesome the emails were. I didn’t expect that. If we’re making a ton of sales and our audience is loving the emails, I’m happy.

How effective was the workflow between your team and theirs?

Outstanding. eCom2Win has one of the best processes I’ve ever seen. Flawless from wherever you look at it

What did you find most impressive or unique about this company?

The strategy and customization related to my business. Everyone else was offering to “create X flows that will bring results”. But regardless of the price, they all seemed to have an approach similar to “Okay, the welcome flow has X emails with ABC topics”.

eCom2Win was solving a much bigger issue and they came up with custom topics for each email. Super unique. Their idea was to send the right email to the right person at the right time.

Are there any areas for improvement or something they could have done differently?

Not that I can think of. Perfect experience!

BACKGROUND

Introduce your business and what you do there.

I’m a marketing manager at Portland Syrups, a company that crafts small-batch beverage syrups using organic cane sugar and whole botanicals. We focus on unique flavors, sustainability, and community impact.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCom2Win?

We needed help managing our email strategy and capitalizing on that revenue channel.

SOLUTION

What was the scope of their involvement?

eCom2Win has set up various customer lifecycle flows, including welcome, abandoned cart, thank you, cross-sell, and sunset flows. The team also creates a weekly email campaign that’s seasonally focused and highlights various products based on a relevant theme.

What is the team composition?

We’ve worked with 2–5 teammates from eCom2Win.

How did you come to work with eCom2Win?

eCom2Win was already engaged with our company when I started.

What is the status of this engagement?

We started working with eCom2Win in March 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

eCom2Win’s work has increased our revenue from weekly campaigns and flows. Campaign conversions are up 30% in the last 12 months, and flow conversions are up 175% in the same period. We’ve also seen an increase in the value per recipient and open rates.

How did eCom2Win perform from a project management standpoint?

eCom2Win delivers on time and is very communicative. We use email and messaging apps to communicate.

What did you find most impressive about them?

I don’t know what to highlight about eCom2Win’s work.

Are there any areas they could improve?

There’s nothing eCom2Win could improve on.