eCom2Win

BACKGROUND

Please describe your company and position.

I am the Co-founder of CoreMasters

Describe what your company does in a single sentence.

We sell home fitness equipment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCom2Win to accomplish?

• New product launch email sequence - phase 1
• New product launch email sequence - phase 2
• Create new Post Purchase email flow

SOLUTION

How did you find eCom2Win?

Online Search

Why did you select eCom2Win over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from eCom2Win were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For a new product we launched (that is added to another product we sell), Ecom2Win created 2 email sequences for this launch - one to our existing customers who own the first product, and the second to subscribers who did not purchase the first product yet. Additionally, they created a new Post Purchase flow to be suitable for the new product portfolio. They built the email strategy, wrote the email copy, and designed all the emails, and set up everything in Klavyio.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Responsiveness, working according to schedule. High level copywriting and email design. Results from email campaigns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive for all our requests, and delivered everything on time, and over-delivered in many cases.

What was your primary form of communication with eCom2Win?

Email or Messaging App

What did you find most impressive or unique about this company?

Amazing value for money - the quality of work and service exceeded other agencies we worked with who were more expensive. Their designs of the emails were excellent.

Are there any areas for improvement or something eCom2Win  could have done differently?

I don't have any complaints about the service or quality of work.

BACKGROUND

Please describe your company and position.

I am the E-Commerce of NOHA

Describe what your company does in a single sentence.

E-Commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCom2Win to accomplish?

• Email Marketing
• Scale sells
• Improve performance

SOLUTION

How did you find eCom2Win?

Online Search

Why did you select eCom2Win over others?

• High ratings
• Company values aligned

How many teammates from eCom2Win were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Super super profesional service on the email marketing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My numbers increase as promised

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every on time and they are very responsible and professional

What was your primary form of communication with eCom2Win?

Virtual Meeting

What did you find most impressive or unique about this company?

The professionalism on the email marketing

Are there any areas for improvement or something eCom2Win could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Owner of Bitsy's Bikinis

Describe what your company does in a single sentence.

We sell and specialize in hand-made Micro Bikinis

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCom2Win to accomplish?

• Consistent Emails
• Engaging emails

SOLUTION

How did you find eCom2Win?

• Online Search
• Found Vendor through Fiverr

Why did you select eCom2Win over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from eCom2Win were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ecom has helped me with keeping my customers engaged by sending out a weekly email blast. We are able to market any new sales or new collections to our dedicated and loyal customers. It is another stream of income that has been consistent.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Income as well as growing subscriber list.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ecomm delivers projects in a timely manner. They make sure to ask my opinion as well as approval on any new projects. Everything is done professionally, timely, and in the language that my customers understand and can relate to.

What was your primary form of communication with eCom2Win?

Virtual Meeting

What did you find most impressive or unique about this company?

I find it impressive that they are up to date with my customers lingo and slang. We a very provocative customer base and Ecomm is not afraid to research what my customers can relate to. It is awesome to see.

Are there any areas for improvement or something eCom2Win could have done differently?

I cannot think of any at the moment.

BACKGROUND

Please describe your company and position.

I am the Founder of PHB

Describe what your company does in a single sentence.

Jewelry brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCom2Win to accomplish?

• Email marketing
• retention
• retargeting

SOLUTION

How did you find eCom2Win?

Online Search

Why did you select eCom2Win over others?

• High ratings
• Good value for cost

How many teammates from eCom2Win were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating, designing, writing, and scheduling emails for our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in revenues, retention, klaviyo revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, always a good job done.

What was your primary form of communication with eCom2Win?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their high-quality work, responsiveness, and flexibility.

Are there any areas for improvement or something eCom2Win could have done differently?

Design, and switching people less from theaccount.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of TumLove. We're a company that sells gut-friendly protein to those with stomach issues.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCom2Win?

We hired eCom2Win for email marketing services.

SOLUTION

How did you select this vendor?

I've previously worked with eCom2Win on a separate brand.

Describe the scope of their work in detail.

Set up email marketing flows / campaigns from scratch in Klaviyo. Their team handled everything from email triggers to copywriting and design.

What was the team composition?

I worked mainly with one project manager, and she was great!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

n/a

How effective was the workflow between your team and theirs?

They are organized, and communication was seamless.

What did you find most impressive about this company?

They were extremely thorough in their onboarding and specific brand questions.

Is there any area for improvement or anything that could have been done differently?

Although my experience with their team was great, I do think they could improve their revision process.

BACKGROUND

Please describe your company and your position there.

I am the owner of an online retailer selling alcohol online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCom2Win, and what were your goals?

We wanted to boost our email platform and achieve an increase in sales generated from email marketing.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for a reputable company to handle the challenge; after speaking to Stoyan and seeing their previous work I was happy.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The project was broken down into steps, where they learnt about our brand first, followed by setting up the automated emails and then going live with full campaigns.

How many resources from the vendor's team worked with you, and what were their positions?

We had an account manager that handled all requests and issues we had, this made things a lot easier

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our email revenue grew from 18% to 35% month on month. Also, engagement has increased.

How effective was the workflow between your team and theirs?

We had regular meetings to provide detailed catchups, however, the communication was perfect as the account manager was very available when needed.

What did you find most impressive or unique about this company?

I was impressed with their knowledge of the platform and how quickly they increased revenue.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the founding director and CEO of therapylights.com.au

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCom2Win, and what were your goals?

We had a very basic email campaign and we wanted something amazing.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected ecom2win because they came across as a premium service. Premium prices however you get what you pay for was the theory.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Klaviyo set up and management
• Email campaign management

How many people from the vendor's team worked with you, and what were their positions?

Two or three collaborators and Stoyan.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We experienced upto 50% of reveniew coming from emails over a week. Generally email was responsible for over 30% of revenue.

Describe their project management style, including communication tools and timeliness.

Initially amazing! One piece of feedback I would give is make sure attention to detail is maintained. However in general a fairly high and committed standard across the board.

What did you find most impressive or unique about this company?

Results. We didn't match perfectly company to company but in retrospect, I wanted results and will give 5 stars based on ours.

Are there any areas for improvement or something they could have done differently?

Yes. I believe this company will grow through embracing feedback and communication more. It's never easy to have those tough conversations, and compromise especially with finance can be tough. However, I believe as the company grows, they will see the big picture and form new communication standards.