divami

BACKGROUND

Introduce your business and what you do there.

I'm the CTO of CoreCompete, a data analytics company. I’m based in Dallas, TX, but our offices are located across the U.S. and internationally. We offer digital transformations and analytics solutions at the intersection of the cloud and big data. Most contemporary decision making is manual or ad-hoc. We help retail, healthcare, and banking companies unify this process to become more data-driven.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

Our company has experienced rapid growth since we launched five years ago. We needed a developer to build an internal tool that manages the infrastructure of our cloud-based services. As we launched, we requested a strong UI for our clients and internal teams to differentiate us from competitors.

SOLUTION

What was the scope of their involvement?

Divami Design Labs mostly focuses on the UX and APIs, but also informs the UI. They assessed the health of our existing infrastructure, apps, and billing parameters. We're currently working on product called A.3 2.0. It's the second version of our cloud managed services offering. Initially, we use whiteboard drawings to illustrate our initial concept. They interview us from the UX goal perspective, as opposed to the specific feel.

The team establishes both the purpose and what we aim to display for the UI. Using an iterative process helps us declutter, prioritize, and ultimately craft the ideal design.  They provide options for specific aspects like color schemes in line with branding guidelines. One of the technologies they use is Angular.js. Subsequently, they find the right APIs to gather, show, and update data. Limiting data to the most critical metrics produces a better UX/UI.

What is the team composition?

The team varies per project. A project manager is included in the cost of other purchased services. For this engagement, we have one designer and 1-2 UI developers. In the past, I've worked with a much larger team.

How did you come to work with Divami Design Labs?

I've partnered with Divami Design Labs since 2014 at multiple companies, including my own startup. I had evaluated a few vendors and chose them based on their portfolio, specific skills, and the teams they were able to assign.  Since I’ve had consistently good experience working with them, I hired them for our latest project, as well.

How much have you invested with them?

The first project was in the $60,000 range. Smaller engagements like our current project cost about $10,000.

What is the status of this engagement?

Our first project began in the first quarter of 2014 in either February or March. We have an ongoing relationship in my current role.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don't currently have a KPI metrics to share, which are harder to measure. Overall, our customers are happy with product usability. In all three engagements, the deliverables wowed our users.  Enterprise clients aren’t used to seeing this level of design quality. They usually work with solutions that feature a simple layout and off-the-shelf parts.

In at least two of the three cases, we started with virtually no internal UX/UI resources. Divami Design Labs guided us through a comprehensive design phase and fully executed the build. Their iterative, hands-on process yielded the best possible deliverables and implementations. It was great to see our initial whiteboard drawings manifest in a highly functional UI.

How did Divami Design Labs perform from a project management standpoint?

Even though they assigned a dedicated resource, we have internal project management methodologies, as well. Divami Design Labs is always flexible about using a model of our choice. They function as an extension of our overall project plan. We’ve used both Agile and STLC type lifecycles based on specific customers.

We usually use Jira and have two-week sprints for delivery. An iterative style works best for UX tasks. It's critical to incorporate feedback regularly throughout the process, as opposed to having one major release after two months.

What did you find most impressive about them?

Divami Design Labs’ team members are their strongest asset. The resources we interact with are knowledgeable and productive. They help us solve important problems. Design proficiency is a special attribute that's rare if not impossible to find in the developer community. There’s usually a notable difference if the UI is done by a UX team.

Are there any areas they could improve?

I don't have any input for that.

Do you have any advice for potential customers?

Letting them autonomously create the design has worked well for us so far.  Divami Design Labs' unique perspective casts our projects in a fresh new light. Don't give them drawings. It's much better to just describe what you have in mind. I've discouraged my in-house staff from trying to steer them in a certain direction.

BACKGROUND

Introduce your business and what you do there.

I’m a digital transformation officer for the e-Pragati Authority under the IT&C department for the Government of Andhra Pradesh in southern India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami?

We were trying to build a unified platform that would integrate the 33 departments of our government. We also wanted to integrate 745 citizen services and that required a certain kind of design thinking. We needed to keep citizens at the center of the platform, using the right technologies and solutions to build a solid and consistent UX. We needed a partner for this task, which was a unique collaboration for a governmental entity.

Our state has a population of 40 million and the portals we were building needed to accommodate a range of different user personas and technical capabilities. Our partner needed to empathize with users and keep design at the center of it.

SOLUTION

What was the scope of their involvement?

One of the projects they worked on was the revamp of a dashboard used by our chief minister to monitor performance. It has a responsive frontend based on AngularJS, Node.js, and jQuery components. The dashboard was built keeping in mind that its users are not the most tech-savvy people.

As part of the digital transformation effort, we built around 200 applications across all departments, as well as a portal for citizen services, using different system integrators. We wanted to build a uniform design and consistent UX across all those portals. We decided to create a repository of brand guidelines that could be used by all providers in the future.

What is the team composition?

The team size fluctuated between 8 and 30 people. We interacted with their project manager and lead designer.

How did you come to work with Divami?

We looked for UX shops that were not too large and had hands-on leadership. Smaller agencies would give us more attention, listen better, empathize with users, and have a more dedicated approach. This was a unique project so a lot of groups showed interest in it. Divami stood out through their responsiveness and dedication to understanding our problems. They focused on presenting solutions, rather than discussing contracts.  

How much have you invested with them?

The cost of their work has been $125,000 so far.

What is the status of this engagement?

We started working with them in October or November 2017. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our work was reviewed by my CEO and the chief minister of the government. Our dashboard received rave reviews and was loved by everyone. We’re working on a new version of it, which will include analytical views and actionable insights. The president of India was present for the launch of our government portal, which is the best feedback we could receive.

Our brand repository is constantly being updated, but it was launched in record time. Taking the design out of the equation allowed the development teams to focus on their work, which meant that delivery times were halved without compromising quality. We were able to create the UX we wanted.

How did Divami perform from a project management standpoint?

Our chief minister got closely involved with the project. We were able to schedule meetings on short notice—the team was completely dependable. We used RealTime Board, Trello, and Asana for project management.

What did you find most impressive about them?

They listen, avoid pushing their own thoughts, and put themselves in the shoes of the user. Divami is a dependable company.

Are there any areas they could improve?

They should learn how to say no. The team can be too nice at times, but the customer needs to be pushed back at times.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a self-improvement application born from the need to provide an app where users could reflect on their improvements. On our app, users can set goals, track their progress, and write journals. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

We needed support to create our application’s UI/UX design.

SOLUTION

What was the scope of their involvement?

Divami Design Labs provided UI/UX design services for our application. We were planning for the team to develop the app, but our original scope expanded since we added features during the UI/UX design phase, resulting in a more expensive project. 

What is the team composition?

Initially, I spoke with Viswa (Director - Client Growth, North America) and Shashank (Business Development Manager & UX Advocate). We also worked with Jayita (Senior UI Designer) and Aman (Senior UX Designer).

How did you come to work with Divami Design Labs?

We previously worked with a different service provider that didn’t meet our expectations regarding UI/UX design. We sought other companies, and Divami Design Labs was one of them. I liked that the team agreed to work with us even though their initial budget was too expensive for our budget, but after speaking with Viswa, we signed the contract. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Divami Design Labs was an amazing team, and we were satisfied with their work. The team delivered designs that meet our expectations, and we’ll have more feedback once we launch the application. 

How did Divami Design Labs perform from a project management standpoint?

Divami Design Labs delivered work on time and on budget. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I’d like to shout out Viswa’s work since he was very supportive and approachable regarding the financial aspect of our project. He knew how to handle clients, too. On the technology side, Jayita and Aman were amazing.

What did you find most impressive about them?

The only thing Divami Design Labs could improve is making considerations and budget adjustments considering startup companies. 

Are there any areas they could improve?

Divami Design Labs is a great company to work with that adds value to their client’s projects. I recommend working with them.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Rapidious

Describe what your company does in a single sentence.

Pricing AI for the US auto industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Divami Design Labs to accomplish?

• Design UX and the UX strategy
• Mentor on intuitive UX
• Create UI that developers can use

SOLUTION

How did you find Divami Design Labs?

Referral

Why did you select Divami Design Labs over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Divami Design Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design UX strategy
• Help identify personas
• User interviews Interaction
• design UX modeling
• Wireframe - low fidelity and hi fi

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivered UX that were actionable

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive, professional, and competent — they knew their stuff. They were also detailed- oriented and accepted and worked on feedback

What was your primary form of communication with Divami Design Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Ease of working
• Deep competence in UX and UI
• Ability to understand the business and design relevant user experience

Are there any areas for improvement or something Divami Design Labs could have done differently?

none that we can think of

BACKGROUND

Please describe your company and your position there.

We are a Data Catalog & Governance Platform and I am the VP, Engineering.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

Redesign UI for the entire platform and UX for critical usecases.

SOLUTION

How did you select this vendor?

Through References, from my previous company.

Describe the project in detail and walk through the stages of the project.

Redesign UI for the entire platform and UX for critical usecases.

How many resources from the vendor's team worked with you, and what were their positions?

2

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are happy with the design options provided and it was finalized iteratively.

How effective was the workflow between your team and theirs?

It was collaborative.

What did you find most impressive or unique about this company?

We were able to get designs quickly after the initial ramp-up period.

Are there any areas for improvement or something they could have done differently?

Nil.

BACKGROUND

Please describe your company and your position there.

Founder CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

TravelSmacker is a new immersive way of imagining travel.

SOLUTION

How did you select this vendor?

Online search. Physically Nearby. Good reviews.

Describe the project in detail and walk through the stages of the project.

Divami helped taking the idea from concept stage to UI views and UX screens.

How many resources from the vendor's team worked with you, and what were their positions?

3 with atleast 1 full time. 1PL. 1UI person. 1 UX person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They helped me see many aspects of the UX which I wasn't aware of and helped me drill down the concept into screens

How effective was the workflow between your team and theirs?

Quite Good.

What did you find most impressive or unique about this company?

Sincere. UI/UX focus. Good designs.

Are there any areas for improvement or something they could have done differently?

NA

BACKGROUND

Please describe your company and your position there.

We are a subsidiary of one of the large services companies. The focus is on the Manufacturing, Mining, Engineering Services vertical, so they provide engineering services for manufacturing, mining, oil and gas, etc.

We provide the engineering design and engineering services. I was the Analytics Solutions Specialist for the company during the project

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We partnered with Divami to design & revamp the visual interface of the platform. We also partnered with them on font-end UI development.

SOLUTION

How did you select this vendor?

We heard about them through our contacts. After having an initial interaction, we were impressed with their design capabilities and decided to go forward with them.

Describe the project in detail and walk through the stages of the project.

We wanted to enable greater visibility via real-time monitoring and tracking of assets and driving proactive workflows for faster cycle times. This was achieved through smart dashboards and actionable insights provided at each stage enabling users to take quick and efficient decisions.

How many resources from the vendor's team worked with you, and what were their positions?

The team consisted of two designers- one UX and one UI along with a design strategist who overviewed the project. Moreover, there were multiple developers who worked on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are really happy with the outcome. The work delivered by the Divami team was satisfactory.

How effective was the workflow between your team and theirs?

There were weekly status scheduled between our teams. In the calls, they gave us prompt updated, took our inputs, and incorporated them to be showcased in the next call.

What did you find most impressive or unique about this company?

The team is driven, motivated and skilled. They take feedback really well.

Are there any areas for improvement or something they could have done differently?

I was, overall, happy with the outcome.

BACKGROUND

Please describe your company and your position there.

I am the Product Manager of a mentoring SaaS platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

Revamp of UI

SOLUTION

How did you select this vendor?

Have been working with Divami for a long time

Describe the project in detail and walk through the stages of the project.

Revamp of UI/UX

How many resources from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Project really shaped well

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive or unique about this company?

We were impressed with their communication, skillset, and understanding of the business.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the co-founder of the technology company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We needed to redesign the user interface and user experience of our platform to bring it in the new era.

What were your goals for this project?

Modern Look and Feel, as well as logical and easy navigation for the user.

SOLUTION

How did you select Divami Design Labs?

We reviewed 13 different quotations and shortlisted 3 organisations. Divami was selected due to its professional and prompt and solution-based approach.

Describe the project in detail.

There was a detailed project plan in place and the project plan was followed to the tee.

What was the team composition?

• UI Designer
• Project Manager
• UX Designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The team was superb and really helped crystalize our thinking. Our clients loved the new look and feel as well as the navigational flow of the product.

How effective was the workflow between your team and theirs?

Perfect, no complains there.

What did you find most impressive about this company?

Prompt, Responsive, Organised and professional.

Are there any areas for improvement?

I would like to see further interactions and integration between UI Designer and UX manager to ensure great customer experience. This was done, however, could be further improved