Digital Roots

BACKGROUND

Please describe your company and position.

I am the CEO of Kukayo

Describe what your company does in a single sentence.

Kukayo is a catering company that delivers authentic, homemade-quality meals with personalized service, helping companies provide their employees with a satisfying and enjoyable dining experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Roots to accomplish?

• Build a custom e-commerce platform for ordering their daily menus.
• Develop a digital access control system that manages employee access to the corporate dining facilities.

SOLUTION

How did you find Digital Roots?

Referral

Why did you select Digital Roots over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Digital Roots were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Roots developed a custom web application for Kukayo's e-commerce operations, enabling the management and sale of daily menus online. They also built a custom software solution for our corporate dining facilities, integrating touch-screen terminals and printers to manage employee access and meal services. The system supports multiple companies and locations, with offline operation and automatic data synchronization when connectivity is restored.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new systems significantly improved the way we manage our daily menu sales and corporate dining operations. We now have a centralized e-commerce platform for our daily menus, while our dining facilities can operate independently across multiple companies and locations.  The custom kiosk and access control system have also become a differentiator for Kukayo, allowing us to offer clients a complete dining management solution and helping us attract new customers who specifically require this type of technology.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Digital Roots team was very responsive throughout the project and adapted quickly to our needs. They maintained clear communication, delivered the agreed functionality on time, and were proactive in understanding our operational requirements. Their ongoing support has also been important as we continue to use and improve the systems.

What was your primary form of communication with Digital Roots?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to understand our needs and translate them into functional software.

Are there any areas for improvement or something Digital Roots could have done differently?

One area we could improve is the definition of requirements before development begins. Because our projects involve highly customized software, we sometimes identify additional needs or changes only after seeing the functionality in practice. This can lead to the original scope expanding and require additional discussions around the impact on the project. Having more time for detailed planning and discovery upfront could help reduce these situations.

BACKGROUND

Please describe your company and position.

I am the Roche Digital Technology Lead of Roche Ecuador S.A.

Describe what your company does in a single sentence.

A company established to manufacture scientifically researched pharmaceutical products. Roche has harnessed innovation and novel technologies to advance the practice of medicine and help patients live longer, better lives. This purpose has never changed, yet Roche has continuously reinvented itself as a company to fulfill this goal.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Roots to accomplish?

• Unite all the tax files, consolidating the information and obtaining a withholding report.

SOLUTION

How did you find Digital Roots?

Referral

Why did you select Digital Roots over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Digital Roots were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This solution allows us to unite all the tax files, consolidating the information and obtaining a withholding report. Significant reduction in the tax specialist's operational time by 5 hours per week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significant reduction in the tax specialist's operational time by 5 hours per week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team delivered the deliverables on time. They provided MVPs for feedback, and offered impeccable post-implementation support.

What was your primary form of communication with Digital Roots?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Transparency, efficiency, speed and flexibility.

Are there any areas for improvement or something Digital Roots could have done differently?

NA