Digital Poirots

BACKGROUND

Please describe your company and position.

I am the Associate professor, project leader and principal investigator of University of Zagreb, Faculty of Education and Rehabilitation Sciences, Laboratory for Prevention Research

Describe what your company does in a single sentence.

University education and research involving children, youth and families

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Poirots to accomplish?

• Applying machine learning and predictive models on passive mobile data
• Analyzing data collected by mobile phones
• Cleaning the database of data collected during intensive mobile measurement

SOLUTION

How did you find Digital Poirots?

Referral

Why did you select Digital Poirots over others?

• Close to my geographic location
• Referred to me
• Company values aligned

How many teammates from Digital Poirots were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Poiroits/DeeGloo have provided excellent and very professional service. As a research and scientific project, we have hired them to prepare our data collected by the method of ecological momentary assessment and passive sensing. Their team has done a high quality data processing and has applied machine learning to our data, proposing prediction models that can describe the data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Prediction models; Report on analyses;

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is extremely professional, punctual, respects deadlines and communicates clearly. They are responsible in collaboration, transparently stating the stages of analysis and their working hours. Find time to talk and discuss and are very pleasant collaborators.

What was your primary form of communication with Digital Poirots?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very professional communication and respect of deadlines, with clear expectations and boundaries. They show initiative, genuine interest and initiative.

Are there any areas for improvement or something Digital Poirots could have done differently?

No. We were completely satisfied with their services.

BACKGROUND

Please describe your company and position.

I am the SIBS Team Lead and Business Analyst of Koios Consulting

Describe what your company does in a single sentence.

Banking DataWarehouse Models, Business Intelligence and Reporting, Banking Product Valuation, .NET application development, Credit Scoring, Data Science, Atlassian, Jira, and Java application development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Poirots to accomplish?

• Detect and fetch data sources
• Implement complex business logic for report calculation
• Implement data validation and data validation

SOLUTION

How did you find Digital Poirots?

• Referral

Why did you select Digital Poirots over others?

• Great culture fit
• Referred to me
• Company values aligned

What was the size of Digital Poirots’ team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Poirots were brought on the projects as cooperators to Koios to help major banks transition their data into forms and databases that comply with regulatory reporting guidelines. The goal was to help Croatian banks implement regulatory financial reporting in their systems.

The project included the implementation of complex business logic in the banks' data systems and reporting systems based on the banks' financial data. The service covers the field of data engineering with an emphasis on data source detection, implementation of complex business logic, data validation and reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Enabled automated regulatory reporting for major banks in Croatia.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsible, reliable and always on time.

What was your primary form of communication with Digital Poirots?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

All members included on the project were professional, data focused, delivered solutions precisely and on time. They were very detailed and easy to work with.

Are there any areas for improvement or something Digital Poirots could have done differently?

There is always a place for improvement. But we don't have any for complaints working on this project.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for Ever.Ag, an innovative agricultural technology (AgTech) solution company for food and beverage supply chains.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Poirots?

We needed help with data science and data engineering.

SOLUTION

What was the scope of their involvement?

Digital Poirots has helped us with a number of projects. These projects have included data engineering, data extraction, transformation, and loading (ELT), data pipeline development, database migration and optimization, reporting solutions, and data science and AI-based solutions.

For reporting specifically, I worked closely with Digital Poirots on developing a reporting platform. They used Tableau to build the dashboards of this platform. After developing this solution, they integrated the data pipelines into it.

What is the team composition?

We work with two data engineers from Digital Poirots.

How did you come to work with Digital Poirots?

They’re a sub-brand company of Deegloo, a company that has provided us with web and mobile app development services since 2017.

How much have you invested with them?

We’ve spent roughly $400,000 to date.

What is the status of this engagement?

We started working together in August 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Working with Digital Poirots has really helped me. I’m also a subject matter expert (SME) in the platforms we’re using for data reporting, but they’ve saved me a tremendous amount of time in developing this solution. I would have spent a lot more time if I had tried to do the work they’ve done.

Their team is very good at asking the right questions to get the information that they need, but they still ask broad enough questions to have a clear understanding of what we’re trying to accomplish. Whenever we ask for something, they come back with six different options for taking that data and providing us with even more details than expected.

Thanks to Digital Poirots's work on Tableau and our dashboard, we have new sales offerings across our platform. Users can now take the data across five different systems through a single dashboard, which is a completely new sales opportunity for us.

Overall, Digital Poirots has helped us enhance our sales, allowing us to present our customers with our available data. Moreover, they’ve optimized our solutions at a higher level, both internally and externally.

How did Digital Poirots perform from a project management standpoint?

Digital Poirots’ project management has met and exceeded our expectations. They’re very communicative, and they’ve always delivered on time or ahead of schedule. Additionally, they’ve always delivered on budget, so we’ve never had an issue in that regard.

We work remotely, so we use Slack for regular communication and Microsoft Teams for virtual meetings. Digital Poirots is based in Croatia, so there is a seven-hour difference between us; however, we’ve never had a problem communicating with them. We meet early in the morning, which is the end of their day, and they’ve never missed a beat when they come back to the office. They’re very impressive in that regard.

What did you find most impressive about them?

Digital Poirots is very easy to work with, and they pay very close attention to detail. They always ask the right questions so that they can deliver more than expected.

Are there any areas they could improve?

There’s nothing Digital Poirots could improve on. I can only advise them to also focus on their well-being. It seems like they work around the clock, which is good for their business and clients, but I don’t know if it’s good for them personally.

Do you have any advice for potential customers?

Digital Poirots is worth the opportunity; you won’t be disappointed. If you can connect with their SMEs, they can make amazing things happen, and you won’t regret it.

BACKGROUND

Please describe your company and position.

I am the Partner of Gaveia

Describe what your company does in a single sentence.

Gaviea is helping guests find, book and enjoy best campsites, mobile homes, villas and holiday homes in Europe since 2015. Insightful tips, friendly advice, happy stays!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Poirots to accomplish?

• Demonstrated the possibility of implementing an automated inquiry response system for customer support
• Implemented an automated inquiry response system for a subset of camps and languages
• Outlined the plan for future work

SOLUTION

How did you find Digital Poirots?

Referral

Why did you select Digital Poirots over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Digital Poirots were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Connect to data sources
• Review and clean documents
• Implement the knowledge base that supports documents in multiple structured and non-structured formats and metadata attributes for various languages camps and accommodations
• Implement RAG for question answering
• Implement user interface through watsonx Assistant
• Define the testing procedure and testing metrics
• Test the solution
• Deploy the solution

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Digital Poirots implemented the RAG system for automated answering of the client inquiries based on the knowledge base
• Implemented the chatbot-like user interface
• Implemented automated testing procedure

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was on point and often over-delivered. They were always quick to respond and adjust to the project's needs.

What was your primary form of communication with Digital Poirots?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Transparency and effective communication regarding the project timeline and objectives.

Are there any areas for improvement or something Digital Poirots could have done differently?

Nothing comes to mind. The first project was delivered exceptionally, and everything went great.

BACKGROUND

Please describe your company and your position there.

I am senior project manager at the largest insurance company in Croatia and related markets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Poirots, and what were your goals?

Local market segmentation does not offer detail insight in client potential regarding B2B insurance market. We hired Digital Poirots through IT incubator where we set specific goal of developing MVP tool for B2B market segmentation with market forecasting features.

SOLUTION

How did you select this vendor and what were the deciding factors?

We connected through data challenge we incorporated through local IT incubator.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and delivered MVP solution for B2B market segmentation with market forecasting feature. Firstly, we went through discovery phase related to data collection, after which we transferred to internal workshops with business process owners. Since insurance is highly regulated industry, there was a major barrier regarding to data delivery and transparency so vendor needed to cope with this challenge as well.

How many people from the vendor's team worked with you, and what were their positions?

There were app. 4 persons including data analyst, developer, business analyst and project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we were aiming to get a general design of the solution and functional MVP, we did not focus on measurable KPIs

Describe their project management style, including communication tools and timeliness.

Project management activities and structure was really great with communication induced mostly by their side. The questions and challenges they had were structured and to the point. We used Teams, Slack and other solutions.

What did you find most impressive or unique about this company?

Whole team was really dedicated to deliver the best possible outcome, no matter if some parts were out of the original scope of work.

Are there any areas for improvement or something they could have done differently?

Not that I could be aware of from this project.