Digicreative

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a bakery. We provide cakes for birthdays, graduations, weddings, corporate events, and other social functions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digicreative?

I needed branding support, including creating a company logo, putting together a few brand marks for packaging, and digital marketing services.

SOLUTION

What was the scope of their involvement?

To start the engagement, I met with one person from their team to discuss my ideal target market over the next five to ten years. After establishing my target market as corporate events and luxury weddings, we worked together to devise a marketing plan. This plan included brand collateral and menu concepts that incorporated my feedback. We continue to work on new collateral as needed.

They also provide us with marketing consulting services. Their team helps me manage the specificities of my digital presence, particularly on Facebook and Instagram.

What is the team composition?

I work directly with Stanley (Creative Director and Brand Strategist), though I have one other member of their team who helps me with billing.

How did you come to work with Digicreative?

I connected with them through a colleague of mine who used them for branding assistance for her startup. She spoke very highly of them, which made it easy for me to trust them.

How much have you invested with them?

We've spent around 50,000 KSH (approximately $500 USD) with them.

What is the status of this engagement?

We've been working together since September 2020. We continue to work together to update brand collateral as well as our overall marketing strategy.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When I send a cake to a client, I ask for feedback on their full experience with my company. Through these surveys, as well as via anonymous online feedback, I know the brand collateral they provide is top-quality. Our logo is very professional and elicits the ideal response from my customers. It's not overly complex, which helps it resonate well with my audience.

How did Digicreative perform from a project management standpoint?

They've done very well. Their team came to understand our business very easily and consistently delivered finished products earlier than the agreed-upon deadlines. These aspects of the partnership make it really easy to work with them. They're also really responsive and do a great job of providing alternatives to their initial ideas when necessary. We communicate via phone calls, text messages, WhatsApp, and email. Having multifaceted communication makes it easy for me to work with them within the stresses of my day-to-day responsibilities.

What did you find most impressive about them?

They're very professional, deliver high-quality work, and go beyond what they promise.

Are there any areas they could improve?

They could stand to market their business better. I hadn't heard of their business before my colleague recommended them, but they deliver top-notch services.

Any advice for potential customers?

Have an open mind when you start working with them. They have a wealth of digital marketing experience that will help guide you through the planning phase of the project.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founding director of Mimea Farmers Produce (Ltd), a company that deals with sweet potato and its value chain, from production to processing. We have a production place in Narok, Nairobi.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digicreative™?

In our second year as a startup, we were trying to look at our brand visibility. As such, we examined how we were presenting ourselves to our external clients through our logo designs, social media platforms, emails, and more. In the end, we hired Digicreative™ to help us communicate who we were.

SOLUTION

What was the scope of their involvement?

Digicreative™’s end goal was to solidify our brand identity to our customers. At the start of the project, we had a discussion on what we needed to implement. The team listened to us and gave us options in terms of what color scheme we should have and how we should present ourselves to our target market.  On top of that, they helped us communicate with our customers in a very simple way.

As part of their deliverables, they presented various logo formats to us. From those, we were able to choose three options before narrowing it down to one. The final logo was then applied to our complimentary sleeves, envelopes, billing systems, and more. Then, the team continued to support us in our branding efforts, and they implemented changes in different areas of our business such as e-marketing.

What is the team composition?

I only worked with Stanley (Creative Director II Brand Strategist), and he guided me throughout the whole process. 

How did you come to work with Digicreative™?

I met Stanley at a conference where we interacted with a few other leaders. I was impressed by the banners that were used in one of the presentations — they were very simple, and they clearly communicated what they needed to convey.  After that, I asked the organizer who created those banners. They then told me that Stanley did it. At that time, Stanley happened to be around, so I reached out to him. That allowed us to engage with their team.

Before helping our current brand, I already hired Digicreative™ for my other company called Amadeo Consulting. They were able to create a nice branding for us that company. As such, when I started Mimea Farmers Produce (Ltd), I knew that I wanted to partner with Digicreative™ again. The team would also be our first choice if we ever needed to develop a website.

Moreover, I was impressed with Stanley’s commitment to helping us be successful with our journey. He was also very patient and attentive. Above all, he knew exactly what we wanted.

How much have you invested with them?

We spent less than $5,000.

What is the status of this engagement?

Our collaboration ran from February–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We liked that the process didn’t take very long — we only spent three months on the project. On top of that, they were very friendly, and they gave us a nice package. They created a logo with a very simple color and design work, and it left a very lasting impression. In fact, our staff and the people we worked with loved our logo.

When one of our colleagues presented our brand somewhere, another external stakeholder noticed Digicreative™’s work. After that, the team was hired by a third-party stakeholder from that particular space. 

The team was also able to help us appreciate the concept of simplicity and seamlessly apply that to our business. Furthermore, they offered cost-effective services. As a result, we referred two clients and two consulting companies to them. Those external clients were satisfied with their work, and they referred the Digicreative™ team again.

How did Digicreative™ perform from a project management standpoint?

Their project management process was great. In addition, they produced deliverables in a timely and precise manner. We also saw their eagerness to start and finish the project. On top of that, they were always available.

Their work on this second brand was even better than the first project that we assigned to them. We also appreciated that they presented the logos through an interesting video, and they came out in a pictorial format. More importantly, they didn’t shy away from giving us helpful suggestions. 

What did you find most impressive about them?

The technology they used was really good — that was the one thing that distinguished them from other companies I had worked with. Moreover, their interactions with us also made us feel special.

Are there any areas they could improve?

They could improve their price range. The team used technology that had a premium cost. However, startups or other people with limited budgets would shy away from their products.

As an example, during the engagement we wanted them to build our site. However, we were not sure if we could meet their price. Since we didn’t want to compromise our platform’s quality, we waited until we could afford it.

Any advice for potential customers?

Digicreative™ will listen to you, and whatever you have in mind will become a reality. You just have to share whatever you want to achieve when it comes to your branding and visibility. 

BACKGROUND

Introduce your business and what you do there.

We’re a law firm based in Nairobi, Kenya. We’ve been in operation since 2018, and we cover a range of matters including corporate conveyancing and litigation. The firm has three partners, and I’m one of them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digicreative™?

Our target market was upcoming businesses. We thought it would be easier to have a website that such businesses could look at to see our profile and credentials. Since most law firms didn’t have websites nor digital presence, it was important for us to put our information out there and acquire customers through digital platforms. 

We needed a place to share our profile, where clients could reach us and see what we did. We also wanted to solve the problems they could be facing. 

SOLUTION

What was the scope of their involvement?

Digicreative™ created our website, but we developed its content by ourselves. Due to the laws in Kenya, we were initially prohibited from advertising our services, so it took a while before we were did marketing campaigns after the site launched. 

At present, we work with Digicreative™ on various tasks. They also work on my other personal project, which is a honey business. 

What is the team composition?

We work with two people from their team. One of them is in charge of forwarding our comments to the rest of the team. 

How did you come to work with Digicreative™?

I was working for another company several years ago, and Digicreative™ was also working there. They’d produced a nice website along with other materials for that company. When I started my own business, I hired Digicreative™ to create my logo. They did a good job. As a result, I turned to them when I opened the firm. They’d proven they could work well, so I told my partners about them, and they agreed to hire the Digicreative™ team for our website’s development. 

How much have you invested with them?

We’ve spent about $1,000 on their services for our law firm. Since I’ve given them so much business already, they work on my other side project free of charge.

What is the status of this engagement?

I engaged them for my first personal project back in March 2016, and our collaboration with them is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For our first project together, the three directors have been very happy with how everything has turned out. Moreover, my associates at the law firm are equally happy with Digicreative™'s work. 

Since they’ve done a good job on our website, they’ve also been tasked with other individual web development projects for our partners. Our clients have also made use of their services, and they’ve worked in an efficient and detailed manner. Overall, Digicreative™ has gained amazing reviews from all customers.

How did Digicreative™ perform from a project management standpoint?

Digicreative™ is perfect in terms of project management. We have constant communication from them through email, phone calls, and WhatsApp. At the end of every day, we check their progress and results, getting back to them with our feedback. They always respond effectively. 

What did you find most impressive about them?

Digicreative™ creates beautiful color palettes; I’m always amazed by their choice of colors, especially when designing a logo. I also appreciate their ability to develop content and provide advice on best business practices. More importantly, their communication is effective and constant. They tell us when we’re wrong about something, and they then point us in the right direction.

Are there any areas they could improve?

They can improve their delivery time. While they’re effective, they’re a bit slow. They have a lot of work from different clients in different countries, so they need more personnel to deliver a bit faster.

Do you have any advice for potential customers?

When working with Digicreative™, have constant and daily communication to ask about their progress and how far they’ve gotten. Discuss everything about your logos and content; communicate closely with them so they can deliver effectively.

BACKGROUND

Please describe your company and your position there.

Hikers Afrique is a tour company focusing on hiking , camping, and travel tours, we are still small but growing. My name is Joshua and I am the Operations Manager, in charge of daily activities in the company along side marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digicreative™, and what were your goals?

We were still new and we wanted to Crete a certain perception through branding to our clients

SOLUTION

How did you select this vendor?

When I was working as a procurement manager at some company, we needed to source service providers and we invited for bidding and Digicreative won the tender and did a great job. When we needed a designer for our campany, there was no need to look any further.

Describe the scope of their work in detail, including any steps and the final deliverables.

Our scope of work was wide as it involved total company Rebranding New logo Application of logo and rules Design of branded marketing materials and official documents such as letter heads Website Rebranding Social media branding And printing of branded materials

How many people from the vendor's team worked with you, and what were their positions?

We worked with the project manager (Stanley) who worked closely with the rest of his team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Once we did the Rebranding our image and perception changed and clients started to take us seriously and respected our brand , it was a success and there was a social media applause. Our Logo was unique and it communicated our core business with one glance .

Describe their project management style, including communication tools and timeliness.

The project management style was great and they involve the client in brainstorming New ideas, and guided us by sharing enough information for us to make great choices

What did you find most impressive or unique about this company?

What impressed me is their concept of simplicity in art, this produced impressive results and thought us beyond branding.

Are there any areas for improvement or something they could have done differently?

I am still working with the client and we have reached a point where all issues have been ironed out

BACKGROUND

Introduce your business and what you do there. 

I work as a program officer for a global university hub. We facilitate collaborations with our local partners, including the faculty, students, and alumni. We work mostly in the areas of research and education. Since we’re on the ground, we also facilitate the activities and logistics that come with seminars and workshops.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digicreative™?

We’re mostly faced with the challenge of aligning our publication and production work with the templates or standards that are set by the university. We've engaged Digicreative™ to find a solution for us to match those standards.

SOLUTION

What was the scope of their involvement?

We’ve worked on multiple assignments and in various capacities with Digicreative™. We’re required to follow a standard format, and after we present that format to them, they need to follow the guidelines on the font and color of the materials we create. Mainly, we produce standardized materials, such as folders and stationery. 

We also work with them for the production of our annual reports. They design the reports and come up with appropriate images, making sure that the report looks nice and professional. Moreover, they provide these reports both digitally and in print. Their team also guides us in getting the required licenses for our hub. 

Further, when the COVID-19 pandemic started, we were required to set up a space that adhered to the pandemic-related protocols. Digicreative™ looked into that space, marked social-distancing lines, and put up required signages. They also came up with stickers for floors and doors. 

What is the team composition?

We work with one point person. We send all of our issues to that person, and they deal with those issues and direct everything internally. 

How did you come to work with Digicreative™?

Digicreative™ was recommended to us by an editor that we were working with. At that time, we were dealing with a different vendor, and we’d reached a point where we were dissatisfied. We needed prompt delivery, especially when we had seminars at the center. A lot of printing needed to be done and delivered on schedule. However, that particular vendor delivered substandard work, and they didn’t deliver on time. As a result, I was in dire need of finding an alternative provider, and we decided to try Digicreative™ out. 

How much have you invested in them?

We’ve spent close to $2,000 for the annual report production alone. 

What is the status of this engagement?

The relationship began in January 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ll rate Digicreative™ highly in terms of success. They’ve met our goals for our projects, and I haven’t had the urge to look for another company. They keenly listen to what we’re looking for and support us. On top of that, the team’s always happy to go back and edit things until we’re happy with the final results.

I deal with them directly as a program person, and I’m content to continue working with them. Moreover, they’re always happy to review their charges and rates when their price seems too high. 

How did Digicreative™ perform from a project management standpoint?

Digicreative™ is very good. Our work is agile, and we have to keep to the timelines, but they’re great at communicating when we experience unforeseen disruptions or a lack of materials. They also always let us know in advance when they anticipate a delay. 

They always come in with their professional point of view to guide us where needed. If I have an idea in mind but cannot visualize it, they help us bring what we’re visualizing into production. Further, they attend to our needs and complaints, ensuring they can deliver our items in a timely fashion. 

What did you find most impressive about them?

They’re relationship-oriented; they work on creating a relationship with their customer and not only on getting the business that they anticipate.

Are there any areas they could improve?

It will be nice if they can improve their capacity to source other materials that they use for their work. For instance, they can broaden their sources of raw materials so that they have a wide variety of paper to work with. 

Meanwhile, we also face challenges in creating our materials due to repeated editing. For instance, we worked together on our 2019–2020 annual report, and that project lasted 4–5 months because it took time to put materials together.

Do you have any advice for potential customers?

Digicreative™ has proven their capacity to give customer satisfaction, but you have to give them all the necessary information. As a result, you should know what you want. Visualize it — have a clear picture of the end result that you hope to gain from a particular project. 

BACKGROUND

Introduce your business and what you do there.

I am the owner and lead planner of an events management company. We specialize mainly in weddings, social events, and corporate work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digicreative™?

I needed Digicreative™ to help me stand out and gain more visibility through branding.

SOLUTION

What was the scope of their involvement?

Digicreative™ recommends materials we need to use for our branding. They’re responsible for designing my logo, glamorizing my business cards, and creating my social media fliers for marketing. In addition, they assist us with occasional social events by creating messages for our clientele.

With concerns to the website, they’ve been providing us with recommendations that I’ve yet to apply. Our website is hacked at the moment, and whoever did it has made a mess of it, so I need to restart the whole program.

What is the team composition?

My main point of contact is Stanley (Creative Director).

How did you come to work with Digicreative™?

I found Stanley through a writer who was helping me with the content to write Christmas proposals for a hotel. He created the brochures for the content we came up with.

How much have you invested with them?

Over time, I’ve definitely invested more than $5,000 give or take.

What is the status of this engagement?

The ongoing partnership started in December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My general feedback about their work is very good. I give them an 8 out of 10 because they’re continuing to improve. I’m very fussy, but Stanley is able to work with me until I’m happy with the results. I don’t have to tell him what I want because he knows my speed. Other than making a correction because of a typo or whatever, in the draft, he’s never too far from what I want.

How did Digicreative™ perform from a project management standpoint?

We typically communicate through email, WhatsApp, and phone calls.

What did you find most impressive about them?

What I find most impressive is Stanley is not the type of person you can just throw work to. He’s very systematic and he will tell you when he can deliver the tasks. He needs to know if a task is an emergency, so he can reschedule.

Are there any areas they could improve?

Usually, he stays on time, but he can get really busy. I sometimes have to tell him specifically if a task is an emergency, for him to work it in his schedule. Although I believe that being busy is a good problem to have, maybe he can grow and train more people.

Do you have any advice for potential customers?

Make sure Stanley gets the vision for your brand. Once he gets you, he’ll help your brand with how you’d like to be positioned.

BACKGROUND

Introduce your business and what you do there.

I have two different businesses. One of them is a retail business called Jazza Centre, where I spend most of my time, and I’m the CEO, co-founder, and team leader.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digicreative™?

Digicreative is a service provider for both of my businesses. They manage our marketing and branding.   

SOLUTION

What was the scope of their involvement?

Digicreative helps us with marketing and branding for our business. Their team basically does all of our promotional materials, be it print or digital. They come up with graphics and digital content that we post on our website and social media platforms. For instance, they designed and created the branding for our vehicle and uniforms.

What is the team composition?

I’ve worked with the entire team, including the CEO at one point or another. I’ve also worked with the creative department, content developers, and the delivery people. Additionally, I’ve interacted with the team of photographers that do our branding photos.

How did you come to work with Digicreative™?

I met Digicreative because we were both subscribed to Snappers, an organization that brings entrepreneurs who focus on having an impact on society together. They were disciplined and structured, and that was important for me.

How much have you invested with them?

We’ve spent close to 2 million Kenyan Shilling (approximately $18,000 USD).

What is the status of this engagement?

We started working together around November 2018, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement has been very successful. The ROI we made on branding and marketing has been huge – we cannot complain. Working with Digicreative has been 100% worth it; we never reached this level of success with anyone else before.

How did Digicreative™ perform from a project management standpoint?

Keeping deadlines is a challenge that we’ve encountered in the past. However, Digicreative has been very clear, and we’ve never had an issue about deadlines.

What did you find most impressive about them?

There's been a big difference between how Digicreative performs and other small branding consultants that we’ve dealt with. To be very honest, I haven’t come across any branding company in Nairobi that I’d work with as comfortably as I do with Digicreative.

Are there any areas they could improve?

Digicreative could improve their tech aspect. They could also bring their price down, especially for promotional materials, so that it could be more affordable for us to go into the mass market.  Other than that, I don’t see any area they could improve. 

Any advice for potential customers?

Always plan ahead because Digicreative needs prior planning to come up with a concept or a design and send it to you for feedback. One thing I know about them is that they deliver quality service, but you need to engage with them on time because putting them under pressure means that they won’t be able to deliver quality results.

BACKGROUND

Introduce your business and what you do there.

I’m the global partnerships manager of a healthcare company. We run a network of outpatient medical centers in Kenya. I’m in charge of grant fundraising, marketing, external communications, and branding.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digicreative™?

We hadn’t done much marketing or design work in the past and didn’t have a dedicated marketing team. In order to make our medical centers look better and be more intentional about our marketing efforts, we brought them in.

SOLUTION

What was the scope of their involvement?

They’ve done a lot of graphic design work, creating social media cards, flyers, and pitch decks. Their team also printed and hung posters at our locations. They provide us with multiple iterations of deliverables so that they can incorporate our feedback. They’ve helped us with copy editing and copywriting services for online and social media marketing as well. We guide the marketing strategy, but they make sure everything looks professional.

What is the team composition?

I’ve mainly been working with Stanley (CEO, Creative Director, & Brand Strategist). I know he has other people on his team, but I haven’t worked with them.

How did you come to work with Digicreative™?

I was referred to them by a friend. When I reached out to Stanley, we agreed to try a couple of small assignments to see how they would fit our needs. Since then, we’ve decided to keep doing business with them due to their customer service, responsiveness, and openness to feedback.

How much have you invested with them?

We’ve spent about $10,000 USD with them so far.

What is the status of this engagement?

We’ve been working together since November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is quite high. Previously, our medical centers weren’t well decorated. Their posters have really improved our locations’ appearances. Our social media pages have also seen more consistent posting and more engagement. If we hadn’t brought them in, we wouldn’t have been able to make these strides.

How did Digicreative™ perform from a project management standpoint?

They’re clear, responsive communicators who complete their work on time. Their team is always quick when providing feedback or implementing revisions. We’ve never had any issues. We mostly communicate via email and WhatsApp.

What did you find most impressive about them?

The value of their services was really important to us. They deliver high-quality work for a reasonable price. Other designers provided much more expensive quotes to us, so they’ve really helped us manage our budget. Their team is also friendly and always willing to help.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Be clear about your project timeline and requirements. Once you’ve given them this clarity, they’re great at executing.

BACKGROUND

Please describe your company and your position there.

I am the lead designer and stylist

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digicreative, and what were your goals?

Our business needed a rebranding. They were able to capture our desired design and gave alternative options to help us achieve our brand goals.

SOLUTION

How did you select this vendor?

Recommendation from a former client who had gotten good service from digicreatives.

Describe the scope of their work in detail, including any steps and the final deliverables.

They 1st have a consultation to figure out what you require and from there they are able to figure put what exactly you need. From there,consecutive meetings are set depending on your unique needs

How many people from the vendor's team worked with you, and what were their positions?

We worked with the lead designer together with the lead creative.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were changing our brand appearance so as to market our product into the luxe market. We have been able to achieve this and the clients who have interacted with our new appearance, attest to the difference.

Describe their project management style, including communication tools and timeliness.

Calls, meetings, and emails.

What did you find most impressive or unique about this company?

The patience they exhibit, from beginning to end and accommodating the one too many changes and new ideas we had as we worked on the project. They were creative interns of bringing our vision to life.

Are there any areas for improvement or something they could have done differently?

More keenness in following us up to ensure we as the client stuck to the schedule.

BACKGROUND

Please describe your company and your position there.

Founder/CEO of Ardy Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digicreative™, and what were your goals?

We needed a brand identity for for our business and he created that for us.

SOLUTION

How did you select Digicreative?

Word of mouth - a friend recommended them

Describe the scope of their work in detail, including any steps and the final deliverables.

We had created a brand logo that needed to evolve, be used for various medium, with correct brand colours that would attract the right target audience.

How many people from the Digicreative team worked with you, and what were their positions?

1 - CEO

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Well done work and great support through out.

Describe their project management style, including communication tools and timeliness.

Initial onboarding questions about my business and objective, gave me initial few options to choose from, then narrowed down to work on the one I liked best. Was happy to take feedback and make necessary changes.

What did you find most impressive or unique about this company?

Their patience to work with me was impressive, and the team understood my needs. Amazing after support too.

Are there any areas for improvement or something they could have done differently?

Can't think of any