Devlight

BACKGROUND

Please describe your company and position.

I am the Product Owner of USG Holding

Describe what your company does in a single sentence.

USG Holding is a large Ukrainian group of companies that unites and develops a diverse portfolio of businesses in the restaurant, medical, and hospitality sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Devlight to accomplish?

• The objective was the creation of the Holdo application for ordering food from our restaurants.

SOLUTION

How did you find Devlight?

Referral

Why did you select Devlight over others?

• High ratings
• Good value for cost

How many teammates from Devlight were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Devlight was responsible for the entire development process, including creating the mobile app for iOS and Android, designing the user interface, and developing the admin panel for managing the app's content. They also built the backend system that supports the app's functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app has improved the overall user experience by making it easier for customers to interact with our services in one place. Internally, it has also allowed us to streamline operations, unify loyalty systems, and set a strong foundation for future growth and digital optimization. We continue to improve the product and expand its functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow was highly effective. We communicated regularly with the Devlight team, and they provided consistent updates and reports. Their team was responsive to our needs and adapted quickly to any changes we requested during the development process.

What was your primary form of communication with Devlight?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Devlight impressed us with their expertise, attention to detail, and ability to deliver a high-quality product that met all our requirements. Their approach to simplifying the user experience and their commitment to helping us achieve our business goals stood out.

Are there any areas for improvement or something Devlight could have done differently?

We faced a few challenges throughout the project, which is natural for a product of this scale. However, thanks to clear communication and good collaboration with the Devlight team, we were able to overcome them smoothly and keep the project on track. 

BACKGROUND

Please describe your company and position.

I am the CEO of 4Real

Describe what your company does in a single sentence.

We are a home development company specializing in real estate services. I am one of the key decision-makers overseeing digital transformation initiatives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Devlight to accomplish?

• Our goal was to create an intuitive and efficient tool for realtors, allowing them to manage properties easily. We also wanted a scalable solution that could expand beyond Ukraine to European and US markets.

SOLUTION

How did you find Devlight?

Referral

Why did you select Devlight over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Devlight were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Devlight handled the full-cycle product development, including:

● Discovery phase: Researching competitors, defining core functionalities, and shaping the product backlog.
● UX/UI design: Creating user-friendly and modern interfaces tailored for realtors.
● Backend development: Implementing a robust backend using Node.js, TypeScript, Nest.js, PostgreSQL, MicroORM, Redis, RabbitMQ, and AWS.
● Web platform: Developing an admin panel for resource management, landing pages, user authentication, property listings, realtor dashboards, wallets, profile settings, and a referral program.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Devlight successfully completed the discovery phase, UX/UI design, and product requirements. The main platform development is now complete, with the product released in May. Devlight is currently providing support for minor additional tasks and bug fixing. They helped us refine the functionality and prioritize key features.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was smooth, with frequent video calls during the discovery phase and regular status updates during development. Devlight’s structured approach ensured clarity and efficiency.

What was your primary form of communication with Devlight?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team not only brought our idea to life but also helped us focus on the key features that would bring the most value to users. They proactively suggested solutions that made the platform user-friendly and efficient.

Are there any areas for improvement or something Devlight could have done differently?

No, we are satisfied with the collaboration.

BACKGROUND

Please describe your company and position.

I am the Technical Product Manager of SOCAR Energy Ukraine

Describe what your company does in a single sentence.

I am the Technical Product Manager at SOCAR Energy Ukraine, a leading fuel company with a wide network of gas stations. We are committed to providing high-quality fuel and exceptional service to our customers. Our mobile app is a crucial part of our strategy to enhance customer experience and provide convenient, innovative solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Devlight to accomplish?

• We hired Devlight to redesign our existing mobile app, refactor the code, and develop new features, including a "Liter Wallet," certificates, the ability to transfer liters to friends, and the option to refuel using the "Liter Wallet."

SOLUTION

How did you find Devlight?

Referral

Why did you select Devlight over others?

• High ratings
• Referred to me

How many teammates from Devlight were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Devlight’s work included redesigning the app, refactoring the existing code to improve performance and maintainability, and developing new features such as the "Liter Wallet," certificates, the ability to transfer liters to friends, and the option to refuel using the "Liter Wallet."

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is currently ongoing, but we are already seeing positive results from the implemented features. The "Liter Wallet" and other new functionalities have been well-received by our customers, and we anticipate further improvements and positive feedback as the redesign progresses.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We maintained daily communication with the Devlight team, ensuring a smooth and efficient workflow.

What was your primary form of communication with Devlight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by Devlight’s ability to seamlessly integrate into our existing processes and their proactive approach to problem-solving.

Are there any areas for improvement or something Devlight could have done differently?

No, there were no areas for improvement that we noticed.

BACKGROUND

Please describe your company and position.

I am the Head of Digital of VARUS

Describe what your company does in a single sentence.

food retail

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Devlight to accomplish?

• Add robust e-commerce functionality to our mobile app
• Create an intuitive and user-friendly interface
• Implement advanced promotional and loyalty mechanisms
• mprove customer retention, increase the average basket size, and elevate the overall user experience.

SOLUTION

How did you find Devlight?

Referral

Why did you select Devlight over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Devlight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Devlight conducted a comprehensive UX/UI audit and heuristic analysis of our existing app, identifying key pain points and opportunities for improvement. They then designed and delivered a revamped app interface, focusing on usability and customer convenience. Additionally, they developed the e-commerce module, enabling features such as seamless product search, personalized offers, and scan-and-go functionality. Devlight also ensured smooth collaboration by managing weekly syncs with over 10 stakeholders and adhering to a design-first approach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Devlight delivered a detailed style guide and a comprehensive UI kit, which have become valuable assets for ensuring consistency in future updates. Alongside these visual improvements, the team restructured and optimized our workflows, making operations smoother and more efficient across stakeholders. The app’s new e-commerce module has enhanced usability, and improved features like scan-and-go have improved the in-store experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration was seamless and highly efficient. Devlight’s team maintained clear and consistent communication, conducting weekly updates to ensure alignment. Their proactive approach to addressing challenges and refining workflows was instrumental in delivering the project on time.

What was your primary form of communication with Devlight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Devlight’s ability to navigate a complex project with multiple stakeholders while maintaining exceptional quality and adhering to tight deadlines was truly impressive. Their commitment to understanding our business needs and delivering a solution that aligned with our goals stood out.

Are there any areas for improvement or something Devlight could have done differently?

No, there were no areas for improvement that we noticed.

BACKGROUND

Introduce your business and what you do there.

I'm a delivery manager at Sense Bank, one of the top 10 most popular banks in Ukraine. We have over 4,000 employees and usually work within traditional retail banking, which includes credits, deposits, and investments.

As a delivery manager, it's my job to ensure that all our retail projects are delivered to production on time and with good quality. I work with different IT teams, and I currently manage more than 10 IT teams, both in-house and outsourced. We bring resources and combine teams with in-house members and outsourced members to have more hands on our projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Devlight?

We had launched a mobile app and wanted to focus on its aggressive growth. We have multiple clients around the globe, but due to the Russian Invasion of Ukraine, it is difficult for them to visit our branches in the different Ukrainian cities. Therefore, we wanted to have all of our services available online. To achieve that goal, we needed to develop our mobile app quickly.

SOLUTION

What was the scope of their involvement?

Devlight has helped us develop native iOS and Android mobile apps for online banking. We already had our in-house team working on this app, but it was not enough, and it was really hard for us to hire in-house resources. Thus, we decided to bring Devlight on.

Given that we've decided to develop native apps for both operating systems, we have different teams for iOS and Android development, although they're building the same features. Our main objective is to achieve aggressive growth, which means that we have tight deadlines to develop the app quickly. This also means we don't have much time to spend on onboarding.

Therefore, we've asked Devlight to bring senior-level professionals because we don't have time to onboard junior developers. We need to move quickly to bring the app to production fast. In addition to servicing the retail industry, we also service individuals and small businesses, so our mobile apps require not only features for retail but also for other user personas.

What is the team composition?

Currently, we have about 20 teammates from Devlight working on our project. We have different teams working on different versions of our app, and we plan to continue growing those teams as part of our future plans. Their resources include a project manager, mobile analytics engineers, and mobile app developers for iOS and Android.

How did you come to work with Devlight?

We found them through a recommendation. In the retail industry, everyone talks with everyone. We expressed that we really needed a Ukrainian development team to help us out, especially because we wanted to work with someone local due to the Russian Invasion.

We asked our network about local development teams and received many recommendations for Devlight because they had launched many successful apps for the Ukrainian market. We also received a few other recommendations for other companies, but Devlight's recommendation was the best.

How much have you invested with them?

We've spent around $70,000 per year.

What is the status of this engagement?

We started working together in March 2022, and our engagement is ongoing. Now, we plan to make Devlight's team even bigger because we have greater plans, so we will onboard at least four new developers.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After two years of continuous development, a lot of our services are now online, so most of our clients can use it to do operations without visiting our branches.

We have different metrics to assess Devlight's work, but the most important goal is to deliver features to production. Due to our schedule, it is important for them to meet their commitments on time. We also have code reviews with our in-house team. Our developer leads review Devlight's code to ensure it's great and has no mistakes.

Throughout our engagement, we've noticed that Devlight's developers have really great skills, so everything has been great. Every two weeks, we release new features to our apps in the App Store and Google Play.

How did Devlight perform from a project management standpoint?

We work on a two-week sprint basis. Given that we're a bank, we have to use secure collaboration tools to communicate, so we use Jira and Confluence for project management and Webex for our meetings. Every day, we have scrum meetings to align, assess the tasks for the day, see progress, and review the problems they've encountered.

What did you find most impressive about them?

Whenever we need to make our mobile development team bigger, Devlight helps us a lot. They bring in really professional developers fast. Devlight has their own mobile app development school, which explains why their development level is so good.

For this project, we don't simply need mobile developers; we need developers who understand retail businesses and retail banking so that we can develop more smart features quickly. Devlight has provided those developers, which is great.

Are there any areas they could improve?

I can't think of anything Devlight could improve on. Whenever we have problems, we fix them very quickly.

Do you have any advice for future clients of theirs?

I highly recommend Devlight if you want to build a strong and fast-growing native mobile app.

BACKGROUND

Please describe your company and position.

I am the Deputy head of the e-commerce department of BROCARD-UKRAINE, LTD

Describe what your company does in a single sentence.

Brocard stands as Ukraine’s foremost luxury fragrances and cosmetics chain

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Devlight to accomplish?

• to create an application that will allow our customers to have an application with features aimed at enhancing user engagement
• ensuring a captivating and enriched user experience
• to develop a multiplatform mobile application that mirrors the functionality of our website

SOLUTION

How did you find Devlight?

Referral

Why did you select Devlight over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Devlight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Devlight was responsible for the full discovery phase, design system creation, app development and testing. Currently they are involved into the second release development process. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Devlight devivered their work on time, even though the timeframe was constrained. The final application had all the features we required, it was tested so we were ready for the planned release. Also they were ready to dive into second version development straight after, so now we are continuing our cooperation. We can tell that the project is successful by the numbers: in one month 15,000 people in total made a purchase via the mobile app at Brocard.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Collaboration and overall processes have been and continue to be very effective. Devlight is responsible for the timely and high-quality execution of tasks, a business analyst together with a designer processes our requests in a timely and detailed manner, provides advice on improvement and clarifying questions.

The project manager coordinates the general work, keeps open and critical issues under control, and solves minor problems. For our part, we are responsible for accepting tasks and agreeing on the next scope of work. In addition to general work on tasks, the team of developers also takes an active part in consultations on technical issues and helps to come to a common solution to problems and tasks.

What was your primary form of communication with Devlight?

Virtual Meeting

What did you find most impressive or unique about this company?

Devlight’s flexibility about team composition and timeframes is great. Adding their experience in mobile development, we noticed that collaboration with this vendor is easy and not stressful as they provide full support on every stage and they always try to offer the best solution to our requests, even if the deadline is very tight.

Are there any areas for improvement or something Devlight could have done differently?

Currently, we are satisfied with the cooperation with Devlight. Our desire is to continue to develop and maintain the product and remain competitive in the market.

BACKGROUND

Introduce your business and what you do there.

I’m the business transformation director at Eldorado UA, a home appliance and electronics retail store. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Devlight?

We needed Devlight to develop a mobile app to assist customers with online purchases. 

SOLUTION

What was the scope of their involvement?

Devlight has developed our mobile app for Android and iOS. The Android app is developed using Kotlin, while the iOS app is built using Swift. The team supports our design team on the design and we collaborate on feature planning. We had previous mobile apps where we gathered information to build out the infrastructure and the CI/CD processes. Devlight has been a part of building the infrastructure. After the refactoring, they started developing new features, including completely changing the product catalog and implementing a new brand book. Our collaboration is a continuous process of delivering feature by feature. 

What is the team composition? 

We work with a project manager, two Android developers, two iOS developers, part-time designers, and a QA team. I didn’t interact with the technical team often. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Viktoria (Project Manager) is very proactive, knowledgeable, and a key team member.  

How did you come to work with Devlight?

A colleague had a successful experience working with Devlight and recommended them to us. We went through a tender and their proposal was the best. 

How much have you invested with them?

The project has cost $250,000. 

What is the status of this engagement?

We started working together in July 2022, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our mobile apps have improved significantly because of Devlight. Within 90 days of launching, there’s been a 200% increase in Android downloads and a 300% increase in iOS downloads.

The frequency of crashes has decreased drastically. Devlight’s technical team is very good.

How did Devlight perform from a project management standpoint?

Devlight collaborates with our in-house team working in two-week sprints. There’s been a strong synchronization between teams. We use Redmine, phone calls, email, and Teams. Their interpersonal skills are exceptional.

What did you find most impressive about them?

I’m impressed with their technical and organizational skills. I appreciate that Devlight takes the time to consult with us and doesn’t just provide us with what we ask for. 

Are there any areas they could improve?

No, there’s nothing I’d have them improve. 

Do you have any advice for potential customers?

Understand what you want. Have a clear vision. 

BACKGROUND

Please describe your company and position.

I am the Chief Loyalty Officer of NOVUS Ukraine

Describe what your company does in a single sentence.

NOVUS is a dynamically developing chain of supermarkets, shopping centers and convenience stores. One of the most successful and promising multi-format networks in Ukraine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Devlight to accomplish?

• For the start, we wanted to develop full-functioned MVP application with simple yet intuitive design that satisfies basic user needs.
• And as the next step, we would like to expand the application with eCommerce functionality, to allow user complete their purchases with their phones quickly and easily.

SOLUTION

How did you find Devlight?

• Referral

Why did you select Devlight over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Devlight were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Devlight was responsible for complete Discovery phase to gather all the initial requirements for our MVP. We held a few initial meetings to describe our goals and key functionality for the first release and allowed Devlight to continue the process and prepare the final PRD and Design for the application. Based on the PRD, they developed the first version of the application, which is waiting its time to be released on markets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The application MVP has successfully met all the initial requirements, which is a big achievement for any software development project. The Devlight team worked hard to create a technical requirement and a user-friendly design that was attractive and easy to use. The MVP version was finished on time and passed quality testing, showing that the team has great expertise and attention to detail.

They also delivered all the project documentation and artifacts on time, making it easy to maintain and update the application in the future. We're now getting ready to launch the application and expect it to attract more customers, which is a sign of success.

 Our team is committed to providing an outstanding product that meets the requirements and expectations of our stakeholders. We're confident that the application will provide an excellent user experience and help us achieve our business goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As a Chief Loyalty Officer and Product Owner of the project at the same time, I am directly involved into the discovery, design preparation and development processes. We held regular status meetings on which we discussed the progress, unresolved questions and next steps for the project. We also had meeting on which we were discussing and approving project requirements and reviewing design.

 Devlight team also initiated demo meetings to demonstrate final results of their work. What’s also important that Devlight team sent us a general report at the end of each week in which they pointed the progress of the week - what was done and the link to the respective resources, and well as plans for the next week. This way we also knew the exact status of the team and what they are going to do next.

What was your primary form of communication with Devlight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their expertise in the discovery phase. As for us, it was really important to prepare a solid documentation for our first application for that everybody had the same vision of the future project. Devlight brought all their experience to our cooperation.

 We’ve not only received the basic requirements but also were advised on what is better to add to the application or what to enhance to receive the most from the functionality and provide our users with the best services.

 The development process was also great and smooth. We were provided with the precise project schedule, and the Devlight team completed all the deadlines on time showing not only great performance but also solid and proper results.

Are there any areas for improvement or something Devlight could have done differently?

No, there were no areas for improvement that we noticed.

BACKGROUND

Please describe your company and your position there.

We created this app to help people achieve well-being and prosperity by enhancing mental and physical health. Our app is designed to assist people in breaking old patterns and forming new habits.

With AI-powered treatment plans, we pursue the objective of helping people who are feeling sad, anxious, unmotivated, stressed, or depressed easily take control of their mental health and bodies. With hundreds of workout trainers and meditation instructors around the globe, app users can get affordable, personalized, and cost-effective aid anywhere and anytime. I am the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Devlight, and what were your goals?

We approached Devlight to develop a mobile iOS application and its backend, including the admin area that allows us to manage the application’s content.

SOLUTION

How did you select this vendor and what were the deciding factors?

In our quest for a Mobile app development service provider, we searched online and found Devlight. Their eye-catching website, their services with a problem-solving approach, and testimonials from their clients intrigued us to contact them. Furthermore, their services were affordable and good quality, exactly what we were looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Devlight was responsible for the development of the iOS application. We provided Devlight with UI/UX design describing our idea, based on which they created requirements and technical documentation for the app. They also help us find the vendor for the backend and admin panel developed for easy content management provided for users in the application.

How many resources from the vendor's team worked with you, and what were their positions?

The Devlight team has a project manager, two iOS developers, and one QA specialist. And from the backend vendor, we worked with their Project manager, backend developer, frontend developer, DevOps, and QA specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The final application meets all initial requirements, was qualitatively tested, and passed to us with all project documentation and other important artifacts. We are preparing for the project launch for production, and we expect the application to grow our customer base.

Describe their project management style, including communication tools and timeliness.

I am satisfied with the communication with the Devlight team, I was not directly involved in the development process due to my workload, but the Devlight team provided me feedback and on-time weekly status reports describing project progress.

What did you find most impressive or unique about this company?

Devlight has proven to be a motivated, responsible team with extensive experience in mobile development. I'm impressed with their flexibility, domain expertise, and outstanding product quality.

Are there any areas for improvement or something they could have done differently?

During our cooperation, I didn’t notice anything that could be critical for the project's success.

BACKGROUND

Please describe your company and your position there.

Nova Poshta is the biggest b2c logistic company in Ukraine. My position at the time of project implementation is Chief Digital Transformation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Devlight?

To develop a mobile application for customers, for couriers, and create a cloud platform for these applications.

What were your goals for this project?

Nova Poshta has chosen a strategy for customer experience digitalization to create the most convenient and reliable service for its own customers.

SOLUTION

How did you select this vendor?

We were looking for a partner in the local market for a long-term relationship with strong expertise in mobile application development. To all companies, we sent a task to describe how they see the solution to our problem before starting the cooperation. Devlight delivered an adequate and elegant solution. They showed a high interest in solving our tasks, helping us to overcome technical barriers inside the company.

Describe the project and the services they provided in detail.

As far as the number of smartphone users continuously grows, the mobile application becomes the main way to get in touch with the company, thus we have built this product based on the principles of reliability, ease of interaction and aesthetics. The mobile app implementation causes the company’s internal processes transformation.

This app becomes one of the main tools that help "Nova Poshta" to be a technological leader in the logistics services market. The ability to independently perform all necessary actions to send or receive packages in one app significantly increased customer loyalty and the number of app users.

What was the team composition?

• 2 Android developers (Java, then Kotlin)
• 2 iOS developers (Objective C, Swift)
• Architect (GCP Platform)
• Data analyst (Google BigQuery, Data Studio)
• Middle javascript developer (NodeJS)
• Senior javascript developer (NodeJS)
• Senior designer - Junior designer - Project manager Total: 11 team members

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Launched new mobile application «Nova Poshta». This is one of the best applications on the Ukrainian market by the number of active users and positive reviews. Main results:

• more than 2,6 million MAU;
• over 25 million shipments tracking subscriptions per month;
• more than 2 million shipments were created by customers via mobile applications
• the client's digital card allowed to reject the plastic card;  
• more than 500,000 parcels per month were paid for in the application.
• Nova Poshta confirmed its status as an innovative company and started the process of digital transformation.

How was project management arranged and how effective was it?

It wasn't very easy to overestimate the role of the Devlight project manager. He coordinated the work of different teams not only within Devlight but also built up communication between various departments in Nova Posta to get the information needed for implementation. He also helped to work with negative feedback in marketing, which allowed us to react quickly to problems and eliminate them.

What did you find most impressive about this company?

The partnership approach of Devlight is the most impressive. They are always ready to help in solving a problem first of all. What I mean is:

• helped to teach Nova Poshta staff on new technologies for successful product launch
• always explaining why they offer this exact solution and its pros and cons.
• when they saw a mistake on our part, they would pay attention to it and suggest a solution, even if it wasn't profitable for them.
• always made concessions when we needed them.

Are there any areas for improvement?

Of course. The first thing Devlight should pay attention to is the presentation of its offers to the clients. If on the customer side, the decision is made by a person without a technical background, it can be challenging to understand its essence and make the right business decision. That's why we had to additionally discuss Devlight's proposal to clarify details and simplify it before going to the company owners.