Dedicatted

BACKGROUND

Please describe your company and position.

I am the Chief Technical Officer of Tawseel General Trading

Describe what your company does in a single sentence.

Taw9eel.com is Kuwait’s largest online shopping platform, offering a comprehensive range of over 70,000 products across 7,000 brands and 700 categories. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dedicatted to accomplish?

• DevOps

SOLUTION

How did you find Dedicatted?

Online Search

Why did you select Dedicatted over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Dedicatted were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide on-going DevOps services 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Insuring that our systems remain stable. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

s the Chief Technology Officer of the Tawseel Group, a large-scale e-commerce operation serving Kuwait and the broader GCC region, I am responsible for the integrity, performance, and reliability of complex systems that must operate flawlessly, 24/7. Over the past three decades, I’ve worked with some of the brightest minds in the technology world, including during my time as an executive at Apple. I know what world-class technical execution looks like.

And yet, Dedicatted has not only met those standards—they have surpassed them in nearly every conceivable way.

From the moment we engaged Dedicatted to manage and support our DevOps environment, they have consistently demonstrated extraordinary capability, professionalism, and initiative. They don’t just wait for problems—they prevent them. What was once a reactive process, where we would discover issues and report them to our technical partners, has now become fully proactive. Today, they call us—before our automated systems have even flagged the issue—to inform us that a problem has been detected, mitigated, and often already resolved.

This is not just responsiveness. This is anticipatory precision.

The stability, speed, and scalability of our systems have dramatically improved under their guidance. Performance benchmarks are up. Downtime is near zero. Critical bottlenecks have disappeared. Their engineering team works with surgical skill and communicates with clarity and urgency, always focused on outcomes that matter to the business. They understand that DevOps is not just about infrastructure—it’s about enabling the business to operate faster, smarter, and more reliably.

It is exceedingly rare to find a vendor whose contribution becomes mission-critical. Dedicatted has become exactly that. They are not merely a supplier—we now view them as an integral part of our extended team. Their commitment, speed of execution, and depth of knowledge place them in the top tier of global technology service providers.

Frankly, I would put Dedicatted up against any DevOps team in the world.

They embody a rare combination of elite technical skill, proactive service, and genuine accountability. In a world where many companies overpromise and underdeliver, Dedicatted has done the opposite: they made strong commitments—and then went far beyond them. They remind me of my days at Apple. 

If you are considering a DevOps partner and you are unwilling to compromise on reliability, expertise, and operational excellence, I give Dedicatted my unqualified, highest recommendation. In my professional opinion, they may very well be the best in the world at what they do.

What was your primary form of communication with Dedicatted?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very Very Responsive 

Are there any areas for improvement or something Dedicatted could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the DevOps Manager of an AI and robotics company.

Describe what your company does in a single sentence.

The AIoT and Robotics Cloud Platform
A unified platform to deploy, control and manage robots and AIoT devices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dedicatted to accomplish?

• Various tasks

SOLUTION

How did you find Dedicatted?

Online Search

Why did you select Dedicatted over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Dedicatted were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included setting up and managing CI/CD pipelines, providing ongoing support to our internal teams, and assisting in the creation of on-premises environments. In addition to these key deliverables, they handled a variety of tasks across different areas, ensuring smooth day-to-day operations and helping us scale our infrastructure efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to faster and more reliable deployments through the new CI/CD pipelines, reducing release times significantly. Internal teams were able to work more efficiently thanks to the ongoing support provided. The successful setup of on-premises environments also gave us greater flexibility and control over our infrastructure. Overall, the improvements in deployment speed, system stability, and team productivity clearly demonstrated the success of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective. They delivered all items on time and were very responsive to our needs throughout the engagement. Communication was clear and consistent, and they quickly adapted to any changes in priorities. They showed great flexibility, often going above and beyond to ensure tasks were completed to a high standard.

What was your primary form of communication with Dedicatted?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their deep technical expertise combined with their proactive approach to problem-solving. They didn’t just complete tasks — they took the time to understand our goals and often suggested improvements we hadn’t considered. Their ability to quickly adapt to different environments and needs made them stand out from other companies we've worked with.

Are there any areas for improvement or something Dedicatted could have done differently?

No, we were fully satisfied with their work. They met all our expectations and delivered everything we needed with professionalism and attention to detail.

BACKGROUND

Please describe your company and position.

I am the CTO of Shoott

Describe what your company does in a single sentence.

Our goal is to create the ultimate win-win by connecting clients with their top local freelance photographers through our affordable mini sessions while simultaneously providing photographers with supplemental gigs to support their personal photography business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dedicatted to accomplish?

• Review our aws architecture
• Fix any liability
• Optimize our infrastructure

SOLUTION

How did you find Dedicatted?

Referral

Why did you select Dedicatted over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Dedicatted were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We focused on addressing and implementing high-risk remediations within our AWS infrastructure, aiming to enhance three key AWS pillars: performance, security, and cost optimization.

Key deliverables were:

1 - Detailed WAR (AWS Well-Architected Review) Report, 

Includes:
 - High Risk and Medium Risk issues, findings;
 - Step-by-step remediation plan.

2 - Post Remediation Report

3 - Funding Request Submission for AWS credits.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After receiving the initial report, we focused on addressing the high-risk items. With guidance and access to the necessary information, we successfully resolved the majority of these issues. For the more complex items that required additional time and effort, we were provided comprehensive documentation to support the remediation process, ensuring a smooth path for resolving the remaining challenges.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were fast and were available whenever we needed them. 

What was your primary form of communication with Dedicatted?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are professionals and have a lot of knowledge about the AWS infrastructure. That allowed the project to go fast without any hurdles along the way and helped us reached new heights.

Are there any areas for improvement or something Dedicatted could have done differently?

Not that I can think of. They delivered everything as requested and even more.

BACKGROUND

Please describe your company and position.

I am a manager of Leeloo.ai

Describe what your company does in a single sentence.

Cloud-based platform offering digital marketing and sales solutions for business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dedicatted to accomplish?

• AWS Costs optimisation
• General platform stabilisation and configuration
• Infrastructure and Application security

SOLUTION

How did you find Dedicatted?

Referral

Why did you select Dedicatted over others?

Good value for cost

How many teammates from Dedicatted were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dedicatted was responsible for stabilizing applications within an AWS EKS environment and refining CI/CD processes. Their work involved optimizing cloud costs and resource usage across multiple AWS services, implementing strategies such as saving plans and reserved instancesand capacity reallocation to achieve significant cost reductions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. 30% Reduction in Annual Cloud Costs: Through effective optimization processes, saving plans, and reserved instances, Dedicatted was able to decrease our annual cloud expenses by 30%.
2. Stabilization of Applications: The dedicated team successfully stabilized applications within our AWS EKS environment, ensuring smoother operations, less letancy, spots usage, optimised resource allocation and more.
3. Improved CI/CD Processes: Adjustments to our CI/CD processes were made, leading to more efficient and reliable deployments daily, with customised flow in our specific case.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the committed deliverables were delivered on time or earlier. Dedicatted’s project management and processes are impressive as well. Any inputs or reports from our side were promptly addressed, meeting all our needs without any issues.

What was your primary form of communication with Dedicatted?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Dedicatted is their ability to consistently deliver high-quality results while maintaining excellent communication and responsiveness. Their expertise in optimizing cloud resources and their dedication to client success set them apart.

Their in-depth knowledge and strategic approach have led to a significant 30% reduction in our annual cloud expenses through the effective use of optimization processes, saving plans, and reserved instances.  The team's responsiveness and communication, whether through meetings, emails, or chats, have been outstanding.

They consistently provided prompt support, even during incidents outside regular working hours.  Overall, working with Dedicatted has been a highly positive experience. Their professionalism, expertise, and ability to meet and exceed our goals have been impressive, and we are thoroughly satisfied with the results achieved.

Are there any areas for improvement or something Dedicatted could have done differently?

One of the best contractor we have worked with. Highly recommend. 

BACKGROUND

Please describe your company and your position there.

I am an executive of a company that develops a high performance and highly scalable integration platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dedicatted?

We had some issues with our current kubernetes environment and needed to rework it in terms of stability, scalability and security.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched and tested other partners for this project, and right away dedicatted understood the requirements and had a lot of good ideas and deep knowledge on all parts of the project.

Describe the project in detail and walk through the stages of the project.

Initially we got a broken down plan of the project with deliverables and due dates and they were all delivered as promised, a lot of things were their suggestions and ideas that were better in terms of our goals, that was really important for this project to get not only the devops work on things, but also review and consultation on how its best going forward.

A lot of really complex tasks were handled and solved professionally and within the promised time range and budget. We are already starting to plan the next project with them, and we will be in business with dedicatted for a long time if they continue to deliver like this.

How many resources from the vendor's team worked with you, and what were their positions?

Mainly in contact with a project manager with really good communcation skills, and devs included as well. They worked directly with our development team on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Automated environment using cd and terraform, 2 different kubernetes clusters on 2 different datacenter vendors, running both linux and windows nodes.

How effective was the workflow between your team and theirs?

Everything was completed on time. Direct communications via slack and meetings as needed.

What did you find most impressive or unique about this company?

They managed to handle such complex task really professionally and giving us great confidence in the platform we will be running

Are there any areas for improvement or something they could have done differently?

Advertise so i would have found them 6months sooner

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of an IT consulting company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Dedicatted?

We needed help with a DevOps project.

SOLUTION

What was the scope of their involvement?

Dedicatted helped us build SAP software for a customer. After we finished the development, we needed to migrate it to a cloud service provider, so they helped us write the code infrastructure to deploy the system into AWS. They also helped us set up a scalable infrastructure to process lots of data efficiently.

What was the team composition? 

We worked with five people, including a project manager.

How did you come to work with Dedicatted?

We had a long-term relationship; it all went back to a couple of years ago when I worked in analytics. I found Dedicatted on a popular freelancer website. They offered us excellent services, and their team was responsive, so we decided to work with them on this new project.

How much have you invested in them?

We spent about $15,000 on this last project.

What is the status of this engagement?

We worked with them from February 2018–June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work was exceptional. Dedicatted went above and beyond to combine and make many technologies work together, which is challenging. Moreover, their team was willing to try as many approaches as needed, even if it required a lot of time.

The project is now live, and it’s scalable and reliable. We can use it without worrying about many people signing up because the code is so efficient. Overall, we’re happy with the results so far.

How did Dedicatted perform from a project management standpoint?

Project management was excellent. Although we changed some of the requirements, they still met all deadlines. We communicated through Slack and Zoom and used Jira as a project management tool.

What did you find most impressive about them?

They went above and beyond. Other service providers won’t try other approaches, especially with fixed rates. However, Dedicatted’s team was willing to search for the most optimal solution for us.

Are there any areas they could improve?

No, we were very happy with their services.

Do you have any advice for potential customers?

They’ll give you the results you want as long as you provide them with clear requirements.

BACKGROUND

Please describe your company and position.

I am the Head of Technology of Nimble

Describe what your company does in a single sentence.

SaaS based elearning business offering our customers a full Learning Management System inc Author solution for creating their own elearning solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dedicatted to accomplish?

• Review our AWS new build infrastructure against best practise
• Define areas we could improve upon or have missed in this build

SOLUTION

How did you find Dedicatted?

• Online Search
• Referral

Why did you select Dedicatted over others?

• High ratings
• Referred to me

How many teammates from Dedicatted were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Well architected assessment on our AWS new green field build of our latest version of our LMS solution. Assesing architectural AWS build versus best practise and pointint out areas for improvement or focus for the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Output from review and suggested recommendations 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes very timelely and good attention to detail

What was your primary form of communication with Dedicatted?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very responsive, cost-effective, and knowledgeable, and they provided great service to us.

Are there any areas for improvement or something Dedicatted could have done differently?

None

BACKGROUND

Please describe your company and position.

I am an executive of Transatec

Describe what your company does in a single sentence.

Payment SaaS

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dedicatted to accomplish?

• consulting on AWS services
• access management
• CI/CD

SOLUTION

How did you find Dedicatted?

Referral

Why did you select Dedicatted over others?

High ratings

How many teammates from Dedicatted were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built our entire infrastructure and provided consulting on AWS services. Based on their knowledge and experience, they suggested a new approach to access management, which we are now implementing. They even helped set up CI/CD and handled the load-testing scripts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

working deliverables

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The AWS consultants are responsive to all our requests and adapt to our workflow, allowing us to switch tasks flexibly. They always provide quick and precise feedback, which saves a lot of time and communication. Overall, it’s a pleasure to work with them.

What was your primary form of communication with Dedicatted?

Virtual Meeting

What did you find most impressive or unique about this company?

Dedicatted's responsiveness and knowledge are impressive.

Are there any areas for improvement or something Dedicatted could have done differently?

We are happy with the services we are getting from them

BACKGROUND

Please describe your company and position.

I am the Head of Customer & Operations of TrustPoint.ai

Describe what your company does in a single sentence.

Software for Construction Lending

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dedicatted to accomplish?

• Data Entry Services
• Flexible Availability to help us during peak times

SOLUTION

How did you find Dedicatted?

Referral

Why did you select Dedicatted over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Dedicatted were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provided data analysis and data entry services including data manipulation or formatting to match acceptable intake formats for budgets as an example.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We measure by construction project or budget formatted and imported. The metric assigned to Dedicatted is to complete large numbers of these imports with a near-zero error rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Extraordinarly flexible on time and availability to meet our needs.
• Will scale as we need them, with little notice, or go unused for a week or two if we don't have a need.
• They provide clear status updates and set expectations well.

What was your primary form of communication with Dedicatted?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to partner and grow with our organization is impressive. Flexible and creative in finding solutions that work with our needs and budget.

Are there any areas for improvement or something Dedicatted could have done differently?

No, they are a high performing and highly reliable organization.