DDSN Interactive

BACKGROUND

Please describe your company and position.

I am the Director of Advancement and Communications of St John's College, UQ

Describe what your company does in a single sentence.

A residential college associated with a major research university.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DDSN Interactive to accomplish?

• Complete website redesign.
• Establish mobile app to communicate with students.
• Develop alumni portal.

SOLUTION

How did you find DDSN Interactive?

Referral

Why did you select DDSN Interactive over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from DDSN Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DDSN delivered a completely redesigned website for our college. As part of the web development, they created an alumni portal so that we can keep in touch with our students after graduation and for years to come. They also developed a mobile app that we use regularly to communicate with our students.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Before DDSN, the website was very basic and boring. After completion, it was much more interactive and utilised. It became a real showpiece and selling point. People definitely like the new website and commented that it helped them understand what the college does and see themselves living there.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was awesome! DDSN consistently delivered on time and responded quickly to any questions. They were also incredibly patient with the many changes we wanted to make and translating our vision into reality.

What was your primary form of communication with DDSN Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were so responsive. We never needed to wait for anything.

Are there any areas for improvement or something DDSN Interactive could have done differently?

No! Our entire experience has been positive. I can't think of anything I would want to change.

BACKGROUND

Please describe your company and position.

I am the Manager - Technology & Business Solutions of Consolidated Property Services

Describe what your company does in a single sentence.

At Consolidated, we’re much more than a cleaning company. We’re in a position of trust. Our clients trust us to do our job very well. It’s an important responsibility. In turn, we trust our people to do their job very well. They bring their professionalism, their pride and their desire to do the best job possible.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DDSN Interactive to accomplish?

• Launch a new website and enhance our digital presence.

SOLUTION

How did you find DDSN Interactive?

Referral

Why did you select DDSN Interactive over others?

• High ratings
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

To launch a new online digital presence making the most from our new branding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful website launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had several sessions to plan out and design new web presence. DDSN ensured progress was maintained and were quick to respond to changes.

What was your primary form of communication with DDSN Interactive?

Virtual Meeting

What did you find most impressive or unique about this company?

Our company engaged DDSN to be our digital partner. With their help and guidance we have successfully launched a new website. DDSN's expertise in branding and marketing ensured our website was delivered to an exceptionally high standard. Their dedication to quality and attention to detail is impressive.

We see DDSN as a true partner and have engaged with them on an ongoing bases to host our web presence and work with our sales and marketing teams to ensure customer and staff engagement is fit for the digital age.They spent time understanding our business and ensuring our company messaging was on point. Their creative design and innovative solution to manage our web presence has made it simple for us to ensure we can update and maintain our digital presence.

Are there any areas for improvement or something DDSN Interactive could have done differently?

I don't think so

BACKGROUND

Please describe your company and your position there.

Managing Director - IDM Instruments Pty Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DDSN Interactive, and what were your goals?

1. CRM SOftware - Sales Automation
2. Website Development: Better website, Improvements, etc.

SOLUTION

How did you select DDSN Interactive and what were the deciding factors?

After doing thorough research on companies providing the companies we were looking for, DDSN Interactive seemed the best option. Because:

• DDSN is an Australian Managed and owned firm and therefore making it easier to communicate and collaborate
• The team was very friendly to chat and welcoming - They took over our broken website project supportingly and helped us a lot
• Thier range of projects and experience is very vast

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

CRM: DDSN Interactive development, Suite CRM. Steps included:

1. Brainstorming and explaining our sales automation needs
2. receiving a demonstration that DDSN Interactive will build for us
3. Communicating over video calls
4. Negotitating
5. Many video meetings to discuss our needs, requirements, etc.

Overall, the experience was very easy to follow and the team was very supportive at each step. They also have a help desk to submit tickets and get instant support.

How many people from the vendor's team worked with you, and what were their positions?

We interacted with 4-5 people including the Account Manager, Senior Development team, Managing Directors etc - an amazing team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to successfully make changes to our website and launch it. Ever since we have received a much better response from our customers. Our CRM software is in the final stage of implementation but until now we have been completely satisfied with the software development and then overall outcome.

Describe their project management style, including communication tools and timelines.

All the timelines were met by DDSN Interactive. It is very easy to communicate with the team either via phone, email, or video calls. They also have a help desk to submit new tickets with concerns or developments wanted. this makes it very easy instead to contacting the team always.

What did you find most impressive or unique about this company?

The team is super supportive and friendly. They are experts in the field and they know what they are doing.

Are there any areas for improvement or something they could have done differently?

Not really - the overall experience was seamless and as expected

BACKGROUND

Please describe your company and position.

I am the Manager of IT/Ops of Pinpoint HRM

Describe what your company does in a single sentence.

Consulting services in the HR technology sector

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DDSN Interactive to accomplish?

• DNS managment
• Email management

SOLUTION

How did you find DDSN Interactive?

Referral

Why did you select DDSN Interactive over others?

Referred to me

How many teammates from DDSN Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DNS and email management, security and best practice advice 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Rob and the team provided great technical management, service and support to help us move domain names, configure our zones to be robust and secure and ensure we're properly set up for ongoing stability and success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rob and the team were always available, answered every question clearly and in full, and always took the time to offer best practice advice and make sure we were fully aware of the implications of each action.

What was your primary form of communication with DDSN Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of knowledge, care and ownership of the work. They treat us like we really matter and make every effort to ensure an outcome above expectations.

Are there any areas for improvement or something DDSN Interactive could have done differently?

Certainly not in our experience!

BACKGROUND

Please describe your company and position.

I am the CIS Customer Engagement Lead of The Gordon

Describe what your company does in a single sentence.

The Gordon is Victoria's largest regional stand-alone TAFE and has been helping people gain real skills for real jobs for over 125 years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DDSN Interactive to accomplish?

• Content Migration and Retention
• Integration of Courses API and SSO Functionality
• Comprehensive Staff Training

SOLUTION

How did you find DDSN Interactive?

• Referral
• Other

Why did you select DDSN Interactive over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DDSN Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary goal of this project was to develop a modern and user-friendly marketing website that significantly enhanced user engagement and communication with target audiences.

Key components of the project include:

·        Content Migration and Retention: Ensuring existing content is effectively migrated and retained in alignment with new site requirements.

·        Standardised Template Development: Creating uniform templates to promote consistent branding and user experience.

·        Integration of Courses API and SSO Functionality: Enabling seamless access to educational resources and improving user authentication processes.

·        Comprehensive Staff Training: Equipping team members with the necessary skills to effectively manage and author content on the new platform.

Upon successful completion of the project, we anticipate achieving a streamlined content authoring process, enhanced website functionality, and a robust online presence that effectively reaches and engages users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Migration of the existing content to the new platform.

Developed standardised templates for different content types.

Course integration completed.

Staff resources have received training and will receive ongoing training and support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I can't say enough about the outstanding team at DDSN and Danielle Kennedy directly. From start to finish, they showed incredible dedication and expertise in every challenge taken on, no matter the size or complexity. They really go the extra mile to ensure everything is executed to the highest standard.

What was your primary form of communication with DDSN Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out the most is their commitment to continued support. Even after the project is completed, they remain fully engaged, offering guidance, training, and making sure everything stays up to date and running smoothly. It’s clear that they don’t just deliver a product—they build long-term relationships with their clients. 

Danielle's attention to detail, and their ability to adapt, and the extra care put into every phase of a project truly set them apart. I highly recommend DDSN for anyone looking for a web development partner who genuinely invests in your success.

Are there any areas for improvement or something DDSN Interactive could have done differently?

I don't see any areas that need improvement at the moment.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of New College UNSW

Describe what your company does in a single sentence.

Runs a number of Colleges

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DDSN Interactive to accomplish?

• Web Design and management
• App build and managment
• Data mediation between various systems

SOLUTION

How did you find DDSN Interactive?

Other

Why did you select DDSN Interactive over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from DDSN Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working on a number of key elements from Web design & Management, App build and being the mediation software between a number of IT systems

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Yes all elements of the project are progressing well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Almost everything was delivered as agreed and DDSN were very adaptive to the Colleges need to change deliverables or move time lines

What was your primary form of communication with DDSN Interactive?

Virtual Meeting

What did you find most impressive or unique about this company?

They have very good BAs and key IT staff who work together very well.

Are there any areas for improvement or something DDSN Interactive could have done differently?

Possibly more on site visits but much of this need was in the middle of Covid and hence travel was somewhat restricted.