DBot

BACKGROUND

Please describe your company and position.

I am the Managing Director of EPICURE Vina LLC

Describe what your company does in a single sentence.

To make life more beautiful through curated living and culinary experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DBot to accomplish?

• Build a Scalable Online Storefront
• Grow Sales through Digital Transformation

SOLUTION

How did you find DBot?

Referral

Why did you select DBot over others?

• Good value for cost
• Referred to me

How many teammates from DBot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

E-commerce Storefront: A professional, mobile-friendly online shop with product catalog, secure payments, and multi-language support. Operations Automation: Inventory, orders, shipping, and accounting all connected in one smooth system to save time and reduce errors. Customer Growth Tools: CRM, loyalty programs, subscriptions, and social commerce integrations to increase repeat sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After working with DBot, online sales in Vietnam increased by 27% within the first six months. Order handling became much faster, with processing time dropping from hours to just minutes. Customer loyalty also improved, with more shoppers signing up for subscriptions and returning for repeat purchases. In addition, the new integrations with local payment and delivery providers made it easier and more convenient for Vietnamese customers to order online.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The DBot team manages the project very clearly and step by step. They deliver the items on time like they promise. When we have new request or problem, they answer fast and always try to help us find good solution.

What was your primary form of communication with DBot?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about DBot was the genuine care they showed for our success. They went beyond just building a website, they took the time to understand our business, listen to our needs, and share honest advice. It truly felt like working with a trusted partner rather than a vendor. We strongly recommend DBot to any company looking to grow their eCommerce sales.

Are there any areas for improvement or something DBot could have done differently?

Everything went well with DBot. If we look for improvement, maybe sometimes the training could be a bit more simple for our team. But overall, they supported us very well.

BACKGROUND

Please describe your company and position.

I am an executive at Virtus Asia

Describe what your company does in a single sentence.

We are a boutique marketing consultancy that helps brands accelerate growth through data-driven insights, innovative media solutions, and cross-market expertise.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DBot to accomplish?

• Marketing Automation
• Artificial Intelligence solutions
• Digital transformation

SOLUTION

How did you find DBot?

Referral

Why did you select DBot over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from DBot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The marketing industry is evolving at unprecedented speed. To keep pace, companies need partners who not only understand technology but also translate it into real business impact.

That is why we selected DBot Software to strengthen our marketing automation and accelerate our AI-driven innovation. From the start, they proved to be an exceptional partner - highly responsive, easy to collaborate with, and quick to understand our needs in depth. 

DBot exceeded expectations: they executed faster than planned, provided regular check-ins, ensured direct access to management, and delivered without a single hiccup.

As a result, we now run cutting-edge AI tools that improve campaign performance, automate workflows, and allow us to deliver faster and more reliably to our clients. DBot doesn’t just provide technology - they deliver solutions that move both our business and our clients’ businesses forward. We will continue to work DBot in order to evolve with the demanding clients we have.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have reduced reporting time by more than 30%, streamlined our analysis to the point of needing one less headcount, and received positive feedback from three of our most demanding clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The teams were highly engaged - even junior members contributed actively. They delivered on time, held weekly check-ins, and ensured management was directly involved through monthly meetings. Impressively, they were able to understand our needs after only a few working sessions.

What was your primary form of communication with DBot?

Virtual Meeting

What did you find most impressive or unique about this company?

It felt like true quality - excellent value for money, reliable delivery on time, and a rare combination of agility and consistency in a tech partner. 

What mattered to me is access to the management to talk CEO to CEO and they were always reachable  

Are there any areas for improvement or something DBot could have done differently?

In the future we would like to see more structured knowledge sharing (playbooks, training sessions, or case libraries) would empower our teams to fully leverage the tools DBot can implement.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of heicko e-ast GmbH

Describe what your company does in a single sentence.

We see ourselves as your partner for the development and procurement of system solutions for the production of windows and doors and motorized indoor and outdoor blinds.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DBot to accomplish?

• Creating a chatbot as a useful virtual assistant for technical customer inquiries
• AI creating cross-selling proposals based on workflows and purchase items

SOLUTION

How did you find DBot?

Other

Why did you select DBot over others?

• Close to my geographic location
• Great culture fit

How many teammates from DBot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work at heicko e-ast GmbH covers the development and implementation of a chatbot designed to handle specific product inquiries, support customer service in technical matters, and assist in order processing. Key deliverables include an assessment report outlining opportunities and ROI, the design of conversation flows and automation blueprints, a pilot chatbot tested in a real environment, fully integrated automated workflows, comprehensive training materials and playbooks for both users and administrators, a KPI dashboard for real-time performance tracking, and an optimization roadmap to ensure continuous improvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were continuously validated on a dedicated test platform, where each project stage was made available for review. This allowed performance to be assessed both in terms of content accuracy and system speed, ensuring that progress and success could be tracked in a transparent and repeatable way.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed in a structured way, and deliverables were provided on time. We received regular updates, which ensured transparency. Requests and issues were addressed promptly, with solutions that were practical and business-oriented.

What was your primary form of communication with DBot?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their strong team spirit, which shaped the collaboration, creating a positive and productive working atmosphere. The team combined a competent and friendly approach, making it easy to address even complex issues. In addition, the company’s clear international orientation stood out, ensuring that solutions and communication were well aligned with global business requirements.

Are there any areas for improvement or something DBot could have done differently?

During the project implementation, there were some minor adjustment requests from our side, which were addressed promptly. For that reason, it is difficult to point to specific areas for improvement, as the work was adapted effectively to our needs throughout the process.

BACKGROUND

Please describe your company and position.

I am the Director of a retail company 

Describe what your company does in a single sentence.

We are selling tools and mechanical equipment B2B

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DBot to accomplish?

• Software development
• Planning and scoping of the application and eCommerce
• Getting a reliable IT Partner

SOLUTION

How did you find DBot?

• Referral
• Other

Why did you select DBot over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from DBot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The first project was a custom web application to manage some of our product and order workflows more efficiently. Later, DBot also helped us with setting up an online shop and thinking about how we can grow online sales.

They supported us with:

Planning and scoping of the application and eCommerce
Software development
UI improvements for a better user  experience
Connecting systems with API integrations to our internal systems
Testing, go-live, and support afterward

We worked directly with a small team from DBot, and it felt like they were part of our own team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saved a lot of manual work in our internal process thanks to the web app. Also, our online shop is now live, and we are getting the first orders. The systems run stable, and the feedback from our team and customers is positive. For us, it was a big step in the right direction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication with DBot was always easy and fast. We had regular calls and clear updates. They delivered most things on time, and when something took a bit longer, they informed us and explained why. They were also flexible when we changed something last minute.

What was your primary form of communication with DBot?

In-Person Meeting

What did you find most impressive or unique about this company?

What I liked most was their way of thinking. As someone who is not very technical, it’s important for me to understand the solutions, not just how they work, but how they help grow my business. DBot didn’t just do what we asked; they brought new ideas, suggested better approaches, and explained everything.

Are there any areas for improvement or something DBot could have done differently?

Sometimes we had to follow up to get updates.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Customer Journey Ventures GmbH

Describe what your company does in a single sentence.

We help businesses gain a deeper understanding of their customers by collecting and analyzing feedback and data, enabling them to enhance the customer experience, foster loyalty, and drive sales growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DBot to accomplish?

• Differentiate through technology and AI
• Get access to high-quality engineers

SOLUTION

How did you find DBot?

Referral

Why did you select DBot over others?

• Pricing fit our budget
• Referred to me

How many teammates from DBot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking to improve our services with AI and digital tools, and also turn some of our ideas into digital products. Together, we built a platform that collects all customer feedback, from surveys, social media, and other places. Thanks to AI, we can now analyze large amounts of data much faster and provide our clients with more in-depth and detailed insights.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within three months, we launched a fully operational platform that now handles over 70% of our customer insight projects. What used to take us several hours per client to analyze and prepare is now completed in under one hour, thanks to the intelligent automation and data processing. More than 1/3 of our clients have transitioned from one-time consulting projects to using our digital platform as a subscription service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were very happy with how DBot managed the project. It helped a lot that some team members are based in Germany. This made communication easier for us and we could speak in the same time zone. The project felt very smooth and organized.

What was your primary form of communication with DBot?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It was clear that several team members brought real industry experience to the table. Their in-depth understanding of CX concepts was invaluable throughout the project. What we especially appreciated was the involvement of their CEO, who brings entrepreneurial experience and a strong business mindset. Rather than just delivering technical solutions, he acted as a true sparring partner, offering strategic input and helping us think through ideas that could support business growth. Their combination of technical expertise and business insight has made a real difference.

Are there any areas for improvement or something DBot could have done differently?

If there’s one area for improvement, it would be the onboarding process. It took a bit longer than we initially expected. It wasn’t a major issue, but aligning on roles, workflows, and expectations at the beginning required more time and communication. We also know that some of the delays were caused by us. Once things were set up, the collaboration ran very smoothly.

BACKGROUND

Please describe your company and position.

I am a Director of Hafele Thailand

Describe what your company does in a single sentence.

Häfele offers hardware and fitting solutions for furniture and buildings, characterized by German quality and a strong emphasis on innovation and customer needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DBot to accomplish?

• Build a reliable, long-term tech partner
• Increase operational efficiency
• Launch and scale B2C e-commerce channels
• Get flexible and cost-efficient development support

SOLUTION

How did you find DBot?

Referral

Why did you select DBot over others?

• High ratings
• Pricing fit our budget

How many teammates from DBot were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DBot Software assisted us at Häfele Thailand with several key digital projects to modernize our business and enhance our online operations and sales. The collaboration included both one-time projects and ongoing support from a dedicated team that became like an extension of our own.

1. Automation and System Integration
   To reduce manual work and streamline operations, DBot helped us automate numerous repetitive tasks. They also ensured that our various systems, such as product data, customer information, and reporting, could communicate with each other more easily. This helped us become faster and more efficient in our daily work.
2. B2C E-Commerce and Marketplaces
   As part of our move into direct online sales, DBot supported the launch of our online shop for customers in Thailand. They helped us with technical setup, local features, and made sure everything worked well. On top of that, they helped us connect with large online platforms like Shopee and Lazada, so we could sell our products there too — all managed from one place.
3. Dedicated Team Support
   We had a dedicated DBot team working closely with us, acting like an extension of our own team. They supported daily operations, handled technical issues, and helped us continuously improve our systems and customer-facing platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Operational Efficiency
• Stronger Online Sales Channels
• Improved Customer Experience
• Skilled tech partner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with DBot was a positive experience for us. Their team was very organized and always informed us what was going on. We had weekly updates and could always ask questions anytime. They replied promptly and were flexible when changes occurred on our side, which happened a few times. Most of the tasks were finished on time, and sometimes even faster. If there was a delay, they explained clearly and always came up with a solution. We liked that they don’t just wait for instructions, but also give us ideas how to improve things.

What was your primary form of communication with DBot?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was how DBot really tried to understand our business. Not just doing what we say, but thinking with us and giving smart suggestions. They were not only technical people, but also understand the business side, which helped a lot.

Are there any areas for improvement or something DBot could have done differently?

Overall, we are very happy with DBot. If we have to mention something, maybe sometimes it would help to explain technical things in even more simple words. Not everyone in our team comes from IT background, so sometimes we needed to ask again to fully understand.

BACKGROUND

Please describe your company and position.

I am the Head of Operations of DD Bricks

Describe what your company does in a single sentence.

DD Bricks creates custom-built gift sets and educational models using genuine LEGO® bricks, and operates one of the world’s leading online stores for new and pre-owned LEGO® parts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DBot to accomplish?

• A reliable partner for ongoing software development
• Develop, maintain, and improve our internal ERP system
• Utilize AI to gain a competitive edge, including building MVPs faster

SOLUTION

How did you find DBot?

• Referral
• Other

Why did you select DBot over others?

• Good value for cost
• Referred to me

How many teammates from DBot were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DBot built a fully custom ERP system from the ground up to support our unique business model. The system manages our entire operation, from purchasing and inventory to order fulfillment and shipping, for over 40,000 unique lots of LEGO® parts in our warehouse. It’s integrated with online marketplaces, such as BrickLink, BrickOwl, and eBay, allowing us to sync listings, track sales, and manage stock in real-time.

Key deliverables included:

• A custom-built ERP tailored to our LEGO® parts business
• Real-time marketplace integrations for multi-channel sales
• Advanced inventory and warehouse management tools
• Ongoing development and feature enhancements to support scaling

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new system streamlined our daily operations. We reduced manual work, sped up order processing by around 40%, and improved stock accuracy across 40,000+ lots. Real-time marketplace sync now keeps our listings up to date automatically, which has made sales more consistent and customer issues far less frequent.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is hands-on and flexible, which works well for us. We often have changing priorities, and DBot adapts quickly without losing momentum.

What was your primary form of communication with DBot?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really sets DBot apart is their ability to think beyond the technical side. They understand how our business operates and build solutions that solve real problems, not just implement features.

Are there any areas for improvement or something DBot could have done differently?

Honestly, we’ve been really happy with DBot. Like any growing team, there’s always small room for improvement, but nothing that impacted our trust or progress.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of business development for Seven Peaks Software, an international software design, development, and data consulting company based in Bangkok, Thailand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DBot?

We needed support with Java resources for an enterprise app modernization project.

SOLUTION

What was the scope of their involvement?

DBot has provided us with a team extension to our own project team in a staff augmentation model. The team members have included a senior Java engineer and a Java engineer.

What is the team composition?

We've worked with two members of DBot's team.

How did you come to work with DBot?

DBot's founder is an old contact of our company's founders. We chose them because they offered good service, the right skilled developers, availability, and suitable rates for our business case.

What is the status of this engagement?

We started working together in July 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DBot is contributing well to our team, which is delivering the app modernization project on time, within budget, and with quality.

How did DBot perform from a project management standpoint?

We communicate via Slack and team meeting calls. DBot provides resources to our project, but we have our own project management.

What did you find most impressive about them?

I'm impressed by their team management.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I'm a department head at Paradox Bricks, a creative agency specializing in custom corporate gifts that help businesses elevate their branding, engage clients, and create unforgettable experiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DBot?

We needed to build an MVP quickly and cost-effectively. Our biggest concern was that if we hired a freelancer, we might not get something of great quality. We also needed to ensure that the MVP could become a real digital product later for our business.

SOLUTION

What was the scope of work done?

We started with an ideation workshop with DBot to ensure we had a good understanding of what we needed to build and what features were mandatory for the MVP. After agreeing on the scope, development began. We were assigned a project manager and three developers, including one frontend developer and two backend developers.

The MVP included a text input feature, similar to a chatbot, that guided users through a set of questions. Based on the answers, it would come up with a concept for a marketing initiative. We used this internally for our team and for external customers.

What is the team composition?

We worked with a project manager and three developers.

How did you come to work with DBot?

We found DBot through an online search while looking for a cost-effective software partner. We chose them because they had completed a similar project in the past.

How much have you invested with them?

We spent $18,000.

What is the status of this engagement?

The current phase has ended, but we will likely move to the next phase soon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received weekly updates, and within five weeks, we had the first working prototype. The results were fantastic because the MVP sped up our internal processes significantly. We could deliver ideas to clients much faster. As a next step, clients could even brainstorm ideas by themselves.

We saw a reduction of around 60–70% in the time it took to complete new projects. The turnaround time for initial concept designs improved. We could now produce concepts in around 3–5 hours, whereas it previously took 2–3 days.

How did DBot perform from a project management standpoint?

DBot’s project management was very structured and transparent. We had weekly check-ins where progress was presented, and if changes were necessary, they were implemented immediately. The project manager reached out occasionally if something wasn’t clear to the team. This ensured that we were always aligned and working toward the business goal.

What did you find most impressive about them?

DBot had top-notch communication and was very proactive. The team had a strong desire to understand our needs. It didn’t feel like we were talking to software engineers; it felt more like we were talking to actual businesspeople.

Are there any areas they could improve?

What we all missed at the beginning was the integration part into our existing systems. We only realized later in the project that this was an important part. Even though we spent a lot of time clarifying the scope, we still missed something on both sides. The MVP wouldn’t run as a standalone tool in the long term, so we wanted to integrate it into our existing software tools, such as email and billing.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Stork Consulting

Describe what your company does in a single sentence.

We do online trainings and consulting for our clients in the ESG field.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DBot to accomplish?

• Build a platform for sustainability reporting: CSRD (Corporate Sustainability Reporting Directive)
• Build a prototype
• Create a concept, business plan and a mock up

SOLUTION

How did you find DBot?

Referral

Why did you select DBot over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from DBot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started with brainstorming together the idea to create a self-service web application for customers, who can do the CSRD sustainability report by themself. First milestone was to talk about the final architecture, web application (cloud) or on-prem solution. So DBot did a comparison of the solutions with all the pro's and con's.Next deliverable was the Figma prototype. We talked about the design, the elements, the navigation and so on.After that we defined the MVP and the scope for that. So the team build the MVP on a local system first.After testing, DBot implemented the platform on Cloud (Azure) and finalised the prototype. In the next step, they did the user acceptance test. Everything was well documentated and they did a lot of work for improvements. After that, we did the final launch and roll out. After that DBot helped and supported me for doing the marketing, SEO, SEM and ads on Google.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They organized a regular weekly meeting. Everything was well communicated and documented. They worked in a strict agile way, so everybody knows who was working on what and what issues where highly prioritized for the next sprint.

As the biggest outcomes I see the result of the architecture decission which is very important for the future stability and maintibility of the platform. 

The MVP and prototype showed me the weakpoints of the product and what we have to fix urgently. 

The UAT was perfect to optimize the UI and UX for our product and make sure, our clients will use it with joy.

The AI supported chatbot who helps the user through the report was successfully implemented and well accepted by our clients.

The successfully launch of the platform and huge cost savings for us was a win win situation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had regular meetings. I had contact mostly with one single contact person. They had some delays with the development because of a heavy employee change. The handover to the new person was well organized, but took some time. The respond was most of the time very quickly - the person I worked with mostly was also based in Germany and we met on-site and face to face, which accelerate the whole project process. The Project Management team is fluent in German and English.

What was your primary form of communication with DBot?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have people in Germany, some parts of Europe and Thailand. They are very international and they speak almost every language. The project management is fluent in German and English. The value for cost is amazing. We saved a lot of money while working with them. At the same time, DBot is highly committed to the project and our happiness.

Are there any areas for improvement or something DBot could have done differently?

They can definetly improve the speed of development and try to reach the deadlines better. They well communicated the delay, of course, but this is also the questions of time and costs. They also have no designers at the company. They hired the designer from another company, which can be improved for more one-hand-solutions.