Dazeworks

BACKGROUND

Please describe your company and your position there.

We offer Corporate Employee Transportation services using Electric Vehicles. We are a 5 year old firm and have presence in 6 Indian cities and our client include Top IT/ITes companies in India. I head Business Engineering and Program management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dazeworks Pvt. Ltd.?

We were looking to move our key business processes - Sales, Vehicle maintenance and Driver engagement on Salesforce. Dazeworks worked with us to implement Sales and Vehicle maintenance processes on Sales cloud and Salesforce platform respectively.

What were your goals for this project?

Many of the processes were manual using excel sheets and emails. Thus we wanted to achieve digitization of data and business processes.

SOLUTION

How did you select this vendor?

They were introduced to us by Salesforce. We did a small pilot on one of the processes which helped us gain confidence on proceeding with the partnership

Describe the project and the services they provided in detail.

It was an end to end project from requirements gathering, system analysis, design and implementation. Dazeworks was involved in all phases of the project.

What was the team composition?

Team was a dedicated team headed by a Project manager and supported by a Business Analyst, Tech lead and developers and testers. Team was supported by Technical experts and Leadership closely monitored the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project has led to digitization of key data and business processes, leading to reduced errors and better visibility for management.

How was project management arranged and how effective was it?

Project management was excellent. We needed a custom model given that we are a startup and teams typically work on sites. Dazeworks were very flexible and agile.

What did you find most impressive about this company?

Commitment to partnership and ensuring success was the most impressive part. Dazeworks adapted to our requirements and worked as a partner — not just a vendor. Their ability to work remotely was a great asset as we were able to do releases on time during the covid lockdown as we worked from home.

Are there any areas for improvement?

Project Risk management - lesser person dependency during the project is one thing that could be improved.

BACKGROUND

Please describe your company and your position there.

I work as a Fundraiser and a Development Executive at Indian Institute of Management Bangalore.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dazeworks Pvt. Ltd.?

Creating an MIS on the cloud platform Salesforce

What were your goals for this project?

To create an MIS for two departments namely - the office of development affairs and the alumni office

SOLUTION

How did you select this vendor?

We researched about vendors who could support us in endeavour and found Dazeworks was highly recommend by various clients.

Describe the project and the services they provided in detail.

We needed to convert static data into usable powerful dynamic data - in other words we were talking a big leap from the old ways to the new. Team Dazeworks have been very helpful, rather I would say they have ushered us in the right direction. With the help of dazeworks we have successfully created an MIS on Salesforce. The team has helped us right from the architecture to testing and data uploading of data. Also they have provided the necessary support to help us with the working of the newly created platform.

What was the team composition?

A team of 5 helped us throughout - the initial conversation was with the CEO Shiv devinarayanan and after we accepted their proposal it was the two ladies who helped us with the major chunck of the project - mitul and shagun. And finally Ashwin was very helpful in concluding our engagement.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We needed to convert static data into usable powerful dynamic data - in other words we were talking a big leap from the old ways to the new. Team Dazeworks have been very helpful, rather I would say they have ushered us in the right direction. The team has helped us right from the architecture to testing and data uploading. This was something we have been wanting to do for a long time and now it's a reality. Now we are certain to perform better at work and more importantly perform efficiently and effectively. My team and I are grateful for their timely apt help. Thank you once again, keep the great work going!

How was project management arranged and how effective was it?

Our project was managed very professionally by Dazeworks. We took stock of the progress on a weekly basis and hand now completed the project successfully.

What did you find most impressive about this company?

Personally, I would attribute it to the effective solutions that the company offers. These solutions are creative and innovative. I shall commend the ability of the team to communicate effectively and gets things moving. I think my world agree to this as well.

Are there any areas for improvement?

Frankly speaking, I really didnt come across any such area.

BACKGROUND

Please describe your company and your position there.

I am the CEO & Founder of Place Technology, a venture-backed software company. Previously I was the President & Founder of Talent Rover, a software company that I sold in March 2018.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dazeworks Pvt. Ltd.?

I have partnered with Shiv and Dazeworks for many years now. They were instrumental in helping us at my last Salesforce-based software company, Talent Rover, with custom development and data migration work for our clients, and also with helping us with core product development.

Through the good times and the rough ones, the team has always pulled through for us. I'm excited to be partnering with them once again at Place Technology.

What were your goals for this project?

On-time delivery with high quality.

SOLUTION

How did you select this vendor?

I was introduced to Shiv from one of our employees and immediately saw value in a partnership with them.

Describe the project in detail.

Product development, customer custom development and ongoing implementation support.

What was the team composition?

Team sizes and compositon varied based on what we had them working on.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

On-time, on-budget and quality work.

How effective was the workflow between your team and theirs?

Very strong.

What did you find most impressive about this company?

They would always go the extra mile when needed.

Are there any areas for improvement?

Overall very satisified.

BACKGROUND

Please describe your company and your position there.

I am the COO at Now IT Matters, an Salesforce SI partner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dazeworks Pvt. Ltd.?

We hired Dazeworks to augment our developer staff.

What were your goals for this project?

Our initial goal was to triple our resource capacity with regard to data imports and programmatic code.

SOLUTION

How did you select this vendor?

We participated in one-on-one meetings with key Dazeworks leaders to determine if there was a good fit between our two companies.

Describe the project in detail.

Once we selected Dazeworks, we were assigned dedicated staff for our projects. We began hosting twice-daily calls where our staff and the Dazeworks staff would connect on specific assignments and tasks. During those calls we developed a good working relationship and cadence. The Dazeworks staff assigned to us would also join our internal team-building calls; they were a true extension of our team.

What was the team composition?

We were assigned dedicated developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Dazeworks developers increased our resource capacity and enabled us to undertake projects that we previously would not have had resources for.

How effective was the workflow between your team and theirs?

Once we selected Dazeworks, we were assigned dedicated staff for our projects. We began hosting twice-daily calls where our staff and the Dazeworks staff would connect on specific assignments and tasks. During those calls, we developed a good working relationship and cadence. The Dazeworks staff assigned to us would join our internal team-building calls; they were a true extension of our team.

What did you find most impressive about this company?

The dedication to innovation, creativity on the Salesforce platform, and positive, "can-do" attitude!

Are there any areas for improvement?

Nothing to do differently, per say, just noting that developing a cadence will vary based on the resource assigned. We learned it is important to tailor communication and clearly define expectations and requests when a new resource is assigned vs. relying on what has worked well for others.

BACKGROUND

Please describe your company and your position there.

We are an SI Partner that helps nonprofits with their technology needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dazeworks Pvt. Ltd.?

They executed a custom development solution for a client of ours.

What were your goals for this project?

Quick turn around tight budget.

SOLUTION

How did you select this vendor?

Their expertise, our long term relationship with them, their ability to lead.

Describe the project and the services they provided in detail.

Provided agile leadership and overseas dev team to extend an existing platform solution with new requirements.

What was the team composition?

4 staff from their team, 4 from our team. They lead through an agile process and use our team for scrum, PM, and BA. Their team handled all the dev, testing, and production pushes.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project has allowed our business to engage clients with custom solutions in less time and budget than previously engaged.

How was project management arranged and how effective was it?

Project was managed through our staff, but their team taught our team how to manage with an agile methodology. The Dazeworks staff assigned to us would join our internal team-building calls; they were a true extension of our team.

What did you find most impressive about this company?

Their attention to detail, their quick turn-around, and their leadership skills were impressive. 

Are there any areas for improvement?

None.

BACKGROUND

Introduce your business and what you do there.

I am the COO of EpicVue. We provide satellite television in the long-haul trucking space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dazeworks Inc.?

We were looking to do some fairly sophisticated configuration integration of our Salesforce platform to Community Cloud.

SOLUTION

What was the scope of their involvement?

Dazeworks integrated our Accounting Seeds and general Salesforce platform into Community Cloud, and then designed and created a co-op program and portal for our customers.

What is the team composition?

We had a project manager we met with on a weekly basis and a few designers/programmers who worked in India with the developers.

How did you come to work with Dazeworks Inc.?

My Salesforce administrator had been looking for some development help with Salesforce when he came across some comments their executives were writing on different issues in the Salesforce space. We were really pleased with their expertise and price range compared to our local partner, so we decided to reach out.

How much have you invested with them?

We have spent around $30,000.

What is the status of this engagement?

The project lasted from May 2016–May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dazeworks was able to provide the development resources we needed at 20% of the cost we were incurring prior to hiring them.

How did Dazeworks Inc. perform from a project management standpoint?

They did a good job. We really appreciated the communication, and they stayed on task to keep the project moving along nicely.

What did you find most impressive about them?

Aside from having a great price point, we were able to communicate with them much better than with past vendors working out of India. While there was a small communication gap at times, they are very knowledgeable about American culture so it really didn’t become the issue I feared it might.

Do you have any advice for potential customers?

My advice would be to establish weekly project management status updates so you can review the things they've accomplished over the last period of time and what their plans are for the upcoming period.

BACKGROUND

Introduce your business and what you do there.

I'm the president of Nitor Solutions Incorporated. We’re a Tier 3 IT engineering company focused on emerging technology, with an extreme focus on Tier 3 escalation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dazeworks?

We were working with the recommended sales force partner to flip our professional services automation tool from ConnectWise to Salesforce, but we were missing timelines and were far off the plan of execution.

SOLUTION

What was the scope of their involvement?

They’ve been helping us build out automation across our opportunity lifecycle, sales and engineering processes, as well as our invoicing and accounts receivable collection. As we get things taken care of, other evolutions occur, and we go through and set up additional projects.

In the beginning, because we were so far behind our original timeline for getting off of ConnectWise, they provided us with three shifts of development. They have multiple locations across the world, so we were able to offset our delivery times with full 24-hour development. We probably won't work as heavy as we did in the beginning, but we’re still going through various levels of evolution for knocking out as much automation as possible so we don't have to hire back-office support and we can stay lean with Tier 3 consultants and engineers.

What is the team composition?

At this point, we’ve been siloed, working with a dedicated admin who understands our business and the automation that we’ve built. When we want something done quicker than one person can handle, they bring an additional development tier.

How did you come to work with Dazeworks?

We came to see that our previous vendor was using offshore developers that weren’t associated with Salesforce, which explained many of the issues they’d had with understanding and migrating our ConnectWise information into Salesforce. We began looking around and talking to other consultants that were recommended highly in the U.S., and they all pointed us to Dazeworks. We reached out to them directly and set up a partnership.

How much have you invested with them?

We’ve spent between $45,000-$50,000 so far.

What is the status of this engagement?

We’ve been working together since August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to create an accounts receivable, late-fee automation system. We sell large, expensive solutions, and we’re not accounting people, so tracking our accounts receivable was really difficult for us. They helped us reduce that cost significantly. Getting the money quicker like that is a huge win for us.

How did Dazeworks perform from a project management standpoint?

We do a lot of our own project management in-house as it relates to engineering projects, setting up servers, and virtualization, but they did a good job in the beginning of bringing in their project management team to assess where we were at and get us on a corrective plan.

What did you find most impressive about them?

I think the global reach is really beneficial. Most companies can't offer those three tiers of development and work that many hours in a single 24-hour day. And they overcome that via multiple locations across the world. Also, having MVP-level Salesforce team members is the biggest difference between them and a lot of other people.

Are there any areas they could improve?

The one thing that we've always noticed, and it might just be how they handle us, because of our project management abilities and what we communicated in the beginning that we wanted, but I would say account management. Some overall account manager that brings that sales aspect to the relationship would be nice.

Any advice for potential customers?

They’re very nice and accommodating, but like with any developer or development organization, the understanding that anything can be done for the price has to be managed by the customer. There's a timeline in that equation that needs to be managed: deliverables vs. timeline expectations.