What was the scope of their involvement?
They’ve been helping us build out automation across our opportunity lifecycle, sales and engineering processes, as well as our invoicing and accounts receivable collection. As we get things taken care of, other evolutions occur, and we go through and set up additional projects.
In the beginning, because we were so far behind our original timeline for getting off of ConnectWise, they provided us with three shifts of development. They have multiple locations across the world, so we were able to offset our delivery times with full 24-hour development. We probably won't work as heavy as we did in the beginning, but we’re still going through various levels of evolution for knocking out as much automation as possible so we don't have to hire back-office support and we can stay lean with Tier 3 consultants and engineers.
What is the team composition?
At this point, we’ve been siloed, working with a dedicated admin who understands our business and the automation that we’ve built. When we want something done quicker than one person can handle, they bring an additional development tier.
How did you come to work with Dazeworks?
We came to see that our previous vendor was using offshore developers that weren’t associated with Salesforce, which explained many of the issues they’d had with understanding and migrating our ConnectWise information into Salesforce. We began looking around and talking to other consultants that were recommended highly in the U.S., and they all pointed us to Dazeworks. We reached out to them directly and set up a partnership.
How much have you invested with them?
We’ve spent between $45,000-$50,000 so far.
What is the status of this engagement?
We’ve been working together since August 2017.
Dazeworks provided the needed development at 20% of the cost compared to previous vendors. Despite some minor communication issues, the team proved to be knowledgeable and effective.