Expert Salesforce Consulting | Lightning | CRM

Dazeworks is your pure play consultant and partner for all things Salesforce – be it development, implementation or expert architectural guidance.

Our areas of expertise include

  1. Force.com services such as app development,
  2. Integration with Salesforce.com and Data migration
  3. End to end consulting and Implementation
  4. Dedicated Admins and Developers
  5. Expert Consulting / Architect as a service
  6. Customisation though APEX, Visualforce, Lightning
  7. Appexchange App Building
  8. Classic to Lightning Experience
  9. Salesforce Communities (Custom and standard Communities)

Led by Salesforce.com & Force.com MVP Shivanath Devinarayanan, our team includes has a total of 11 MVPs spread out across 9 global locations - the largest network of MVPs under one organizational umbrella. 

We have offices in 

  • San Francisco, USA
  • Montana , USA
  • Idaho, USA
  • Ontario, Canada
  • London, United Kingdom
  • Colombo, Sri Lanka
  • Bangalore, India
  • Kochi, India
  • Delhi, India
  • Dubai, UAE

 

 
$1,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2015
Show all +
San Francisco, CA
headquarters
  • 649 Mission St., 5th Floor
    San Francisco, CA 94105
    United States
other locations
  • C1-2, First Floor, C-Wing Chaithanya KSITIL SEZ, Cherthala Pallipuram PO
    Alappuzha , KL 688556
    India
  • Brigade IRV Centre, Nallurhalli, Whitefield
    Bengaluru, KA 560066
    India
  • Cloud Galacticos 116 Pall Mall
    London, LND SW1Y 5ED
    United Kingdom
  • Office E 07 Al Owais Building, Riqa Road, Deira, Post Box 26372,
    Dubai , DU 00000
    United Arab Emirates
  • Level 10, East Tower, World Trade Centre, Echelon Square,
    Colombo , CE 1
    Sri Lanka

Focus

Service lines
  • CRM Consulting and SI
  • Cloud Consulting & SI
  • ERP Consulting and SI
Client focus
  • Small business (<$10M)
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
Industry focus
  • Financial services
  • Real estate
  • Consumer products & services
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Ecommerce systems
Application platform
CRM functions
CRM solutions
Productivity & collaboration
Managed services

Portfolio

Key clients: 
  1. Talent Rover
  2. Helpshift
  3. Univar
  4. EasyJet
  5. Marsh Clearsight
  6. Bowers and Wilkins
  7. Destinations of the World

Reviews

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Salesforce Integration for In-Cab Entertainment Company

"We were really pleased with their expertise and price range."

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
May 2016 - May 2017
Project summary: 

Dazeworks integrated an Accounting Seeds and Salesforce platform into Community Cloud before developing a co-op program for a long-haul trucking entertainment retailer.

The Reviewer
 
11-50 Employees
 
Salt Lake City, Utah
Russ Raddon
COO, EpicVue
 
Verified
The Review
Feedback summary: 

Dazeworks provided the needed development at 20% of the cost compared to previous vendors. Despite some minor communication issues, the team proved to be knowledgeable and effective.

BACKGROUND

Introduce your business and what you do there.

I am the COO of EpicVue. We provide satellite television in the long-haul trucking space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dazeworks Inc.?

We were looking to do some fairly sophisticated configuration integration of our Salesforce platform to Community Cloud.

SOLUTION

What was the scope of their involvement?

Dazeworks integrated our Accounting Seeds and general Salesforce platform into Community Cloud, and then designed and created a co-op program and portal for our customers.

What is the team composition?

We had a project manager we met with on a weekly basis and a few designers/programmers who worked in India with the developers.

How did you come to work with Dazeworks Inc.?

My Salesforce administrator had been looking for some development help with Salesforce when he came across some comments their executives were writing on different issues in the Salesforce space. We were really pleased with their expertise and price range compared to our local partner, so we decided to reach out.

How much have you invested with them?

We have spent around $30,000.

What is the status of this engagement?

The project lasted from May 2016–May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dazeworks was able to provide the development resources we needed at 20% of the cost we were incurring prior to hiring them.

How did Dazeworks Inc. perform from a project management standpoint?

They did a good job. We really appreciated the communication, and they stayed on task to keep the project moving along nicely.

What did you find most impressive about them?

Aside from having a great price point, we were able to communicate with them much better than with past vendors working out of India. While there was a small communication gap at times, they are very knowledgeable about American culture so it really didn’t become the issue I feared it might.

Do you have any advice for potential customers?

My advice would be to establish weekly project management status updates so you can review the things they've accomplished over the last period of time and what their plans are for the upcoming period.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Salesforce Consulting for IT Engineering Company

“Most companies can't offer those three tiers of development, and work that many hours in a single 24-hour day.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Ongoing
Project summary: 

Dazeworks is building out automation capabilities for a Tier 3 IT firm in an ongoing relationship. They migrated information from ConnectWise to Salesforce and built an automated late-fee collection system.

The Reviewer
 
11-50 Employees
 
Winston Salem, North Carolina
David Svenson
President, Nitor Solutions Inc
 
Verified
The Review
Feedback summary: 

Operating costs were significantly reduced. Dazeworks utilized their global locations to provide round the clock service, making up ground lost by a previous vendor. Their staff’s extensive Salesforce expertise, in addition to their accommodating attitude, makes them ideal for ongoing relationships.

BACKGROUND

Introduce your business and what you do there.

I'm the president of Nitor Solutions Incorporated. We’re a Tier 3 IT engineering company focused on emerging technology, with an extreme focus on Tier 3 escalation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dazeworks?

We were working with the recommended sales force partner to flip our professional services automation tool from ConnectWise to Salesforce, but we were missing timelines and were far off the plan of execution.

SOLUTION

What was the scope of their involvement?

They’ve been helping us build out automation across our opportunity lifecycle, sales and engineering processes, as well as our invoicing and accounts receivable collection. As we get things taken care of, other evolutions occur, and we go through and set up additional projects.

In the beginning, because we were so far behind our original timeline for getting off of ConnectWise, they provided us with three shifts of development. They have multiple locations across the world, so we were able to offset our delivery times with full 24-hour development. We probably won't work as heavy as we did in the beginning, but we’re still going through various levels of evolution for knocking out as much automation as possible so we don't have to hire back-office support and we can stay lean with Tier 3 consultants and engineers.

What is the team composition?

At this point, we’ve been siloed, working with a dedicated admin who understands our business and the automation that we’ve built. When we want something done quicker than one person can handle, they bring an additional development tier.

How did you come to work with Dazeworks?

We came to see that our previous vendor was using offshore developers that weren’t associated with Salesforce, which explained many of the issues they’d had with understanding and migrating our ConnectWise information into Salesforce. We began looking around and talking to other consultants that were recommended highly in the U.S., and they all pointed us to Dazeworks. We reached out to them directly and set up a partnership.

How much have you invested with them?

We’ve spent between $45,000-$50,000 so far.

What is the status of this engagement?

We’ve been working together since August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to create an accounts receivable, late-fee automation system. We sell large, expensive solutions, and we’re not accounting people, so tracking our accounts receivable was really difficult for us. They helped us reduce that cost significantly. Getting the money quicker like that is a huge win for us.

How did Dazeworks perform from a project management standpoint?

We do a lot of our own project management in-house as it relates to engineering projects, setting up servers, and virtualization, but they did a good job in the beginning of bringing in their project management team to assess where we were at and get us on a corrective plan.

What did you find most impressive about them?

I think the global reach is really beneficial. Most companies can't offer those three tiers of development and work that many hours in a single 24-hour day. And they overcome that via multiple locations across the world. Also, having MVP-level Salesforce team members is the biggest difference between them and a lot of other people.

Are there any areas they could improve?

The one thing that we've always noticed, and it might just be how they handle us, because of our project management abilities and what we communicated in the beginning that we wanted, but I would say account management. Some overall account manager that brings that sales aspect to the relationship would be nice.

Any advice for potential customers?

They’re very nice and accommodating, but like with any developer or development organization, the understanding that anything can be done for the price has to be managed by the customer. There's a timeline in that equation that needs to be managed: deliverables vs. timeline expectations.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer