Application Management & Support Custom Software Development Web Development
$10,000 to $49,999
Aug. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their can-do attitude and very professional customer service."

Apr 19, 2024

Operations Manager, Xylem

Phillip Whigham

Other industries
Thomasville, Georgia
10,001+ Employees
Online Review
Verified

DataTek Solutions, Inc. has built a custom turnkey filed construction and service project cost-tracking solution for a water treatment company.

DataTek Solutions, Inc. has delivered a functional solution on time and within budget. The flexible team quickly implements feedback and requests and refines the solution to meet user needs. They maintain transparent communication and provide timely, professional customer support as needed.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Xylem

Describe what your company does in a single sentence.

We provide water and wastewater treatment systems to customers across the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DataTek Solutions, Inc. to accomplish?

Track Time
Track Cost
Forecast Project Cost at Completion
Track Issues and Changes
Metrics for performance across all people, products, and geographical location

SOLUTION

How did you find DataTek Solutions, Inc.?

Online Search

Why did you select DataTek Solutions, Inc. over others?

High ratings
Close to my geographic location
Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Turn Key custom software and web design for a Field Construction and Field Service project and cost tracking software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A working system that was delivered on time and on budget. Communication was great, as we launched this system and went live, we were able to work with DataTek to make changes and refine to meet our specific needs based on feedback from users in the field and changes within our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Response time was great, great communication and understanding of our specific needs. They do what they say they are going to do. DataTek helped refine the "how to" details to meet our specific needs.

What was your primary form of communication with DataTek Solutions, Inc.?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their can-do attitude and very professional customer service. They stand behind their product and provided timely responses to our needs.

Are there any areas for improvement or something DataTek Solutions, Inc. could have done differently?

We are very pleased with the services and expertise provided.

RATINGS

5.0

DataTek Solutions, Inc.

Delivering world-class software solutions

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