CSP Solutions

BACKGROUND

Introduce your business and what you do there.

I am the CEO and co-founder of a metal fabrication company that manufactures various metal products, including handrails, steel cabinets, kitchen tables, water tanks, and generators. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CSP Solutions?

My company had grown exponentially, and we needed a system to help us manage the growth. We’d gone from five orders a day to 200, and no teammate could handle that input themselves — we needed software to help manage the work and communication between departments and employees. 

SOLUTION

What was the scope of their involvement?

CSP Solutions has developed an ERP system to help us manage production between departments. Before the development, we worked with their business development team to lay out our project requirements. The developed software, which is typically used on a tablet, allows each department to see their incoming workload and production details.  

Every 2–3 months, I put in requests for new modules for CSP Solutions to develop, although we’ve paused development due to the COVID-19 pandemic. 

What is the team composition?

We work with 4–5 teammates from CSP Solutions, including the project manager and QA, business development, and customer support teammates.  

How did you come to work with CSP Solutions?

I was looking for a very specific software solution, but many software companies I reached out to told me it wasn’t possible to develop it. So, I reached out to CSP Solutions, who said they could develop what I needed. One of the reasons we ended up hiring them was because they were already working with IoT and AI. 

How much have you invested with them?

We’ve invested around $60,000 with CSP Solutions. 

What is the status of this engagement?

Our engagement with CSP Solutions began in July 2016, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The ERP system was delivered 3–4 years ago exactly as promised, so I’m happy. Also, the new solution increased our customer satisfaction rate by 10%. 

How did CSP Solutions perform from a project management standpoint?

I’d give CSP Solutions a 7 out of 10 for project management. They usually deliver projects as requested and on time, but we’d occasionally have QA issues. Typically, we communicate via email and WhatsApp. 

What did you find most impressive about them?

CSP Solutions can deliver on complex requirements — they never say that the complicated automation and AI requests I put in are too difficult for them to deliver. 

Are there any areas they could improve?

I can’t think of anything for CSP Solutions to improve. 

Do you have any advice for potential customers?

I’d advise customers to create clear and detailed contracts with CSP Solutions to avoid misunderstandings during the project.