Creatomatic Ltd

BACKGROUND

Please describe your company and position.

I am the Heritage Manager of Trimontium Museum

Describe what your company does in a single sentence.

Displays Roman and Iron Age archaeogical finds in a new gallery using exceptional AV to support interpretation and vistor engagment and runs a large scale community archaeology programme.,

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creatomatic Ltd to accomplish?

• A customer focussed website that made the visitor experience journey effortless
• Great use of visual materials
• In depth information available for those who need it

SOLUTION

How did you find Creatomatic Ltd?

Online Search

Why did you select Creatomatic Ltd over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Creatomatic Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create a website from scratch
• Integrate additional website services such as ticketing, ecommerce and members area as we evolved as an organistation
• Troubleshoot and support in-organisation training/development as needs require

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Creatomatic always provided a solution for new development ideas or issues that arose as the museum developed new audiences and visitors
• Visitor traffic to the website continues tio grow and is more and more visible to new audiences
• Creatomatic are always avaialable, customer focussed and solutions are always achieved

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• The team is always available, and solutions or ways forward are always clearly communicated. They are customer focussed and work in a caring, organic way that meets the needs of our small, specialist organisation. They understand our sector, have spent time to understand our unique heritage focussed offereing and have created a great web presence with associated visitor services/requirements in a striking and creatve style.

What was your primary form of communication with Creatomatic Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• friendliness 
• a genuine interest in our offer/area of specialism
• partnership working
• expertise across multiple aresa of web development
• willingness to listen and understand the customers sector
• solution focussed/problem solving approach
• ability to support customers needs when new sevices are required

Are there any areas for improvement or something Creatomatic Ltd could have done differently?

Creatomatic always approached any issues that arose or any problem solving that was required in good time and understand the importance of such issues to the customer. I don't think there is anything else to add.